User Experience Measurement and Analysis: Overview

•

0 likes•429 views

This document discusses user experience measurement and analysis. It defines user experience as the overall experience a person has when interacting with a company. It explains that user experience should be measured through perception testing, surveying, and user testing to understand customer satisfaction, expectations, and pain points. The key aspects are striking a balance between meeting expectations and reducing usability pain points across marketing, sales, products, and service delivery. Measuring user experience is important to understand what is driving customers away and achieving the right balance.

Marketing

Today we will review…
• What is user experience?
• How do you measure user experience?
– Perception testing
– Surveying
– User testing

User Experience
The overall experience a
person has when interacting
with your company.

The better your user experience, the
more likely it is people will want to do
business with you.

How do you improve user
experience?
• Measure how
satisfied users are
when they interact
with your company.

How well do you
meet customer
expectations?

The better you meet customer
expectations the more…
• People will want to work with you
• Customers you will have
• People will refer others to your
business

How painful is it for
people to interact
with your company?

Website pain points might be
• Clunky design
• Slow speed
• Errors
• Language

The problem is, the more
painful the user experience
the more people will be
driven away.

You are aiming for
• Expectations are met & people want to
work with you
• Fewer people being driven away by
“the pain”

Situation 1: Removing Pain Points
• What businesses tend to do…
– Fix technical errors
– Simplify usability
– Research keywords and topics for content creations
– Make things as easy as possible!
• What businesses should do…
– Focus on meeting user expectations

Situation 2: Focus on expectations
not pain
• What businesses tend to do…
– Ignore the website and its usability
– Ignore product usability issues
– Focus on more content and promotions to meet
customer expectations
• What businesses should do…
– Focus on resolving pain points in usability, not
expectations

Striking balance
• You want to meet the expectations of
users in every area of your business
– Marketing
– Sales
– Product
– Service delivery

Striking balance
• You want to make every area of your
business as easy to work with as
possible
– Marketing
– Sales
– Product
– Service delivery

Right now you have some kind of
user experience…
• How do I create a good user
experience?
• How do I know where I am at?

How do you know if
you are meeting user
expectations?

Ask yourself…
• Do I know if pain is driving away
customers? How?
• Am I achieving balance in content,
products and expectations? How?
• Am I causing my users pain? How?

- Testing methods like surveying, perception testing, and usability testing can help understand user experience and identify areas for improvement. - These methods should be used when making major website changes, adjusting marketing activities, or when key metrics like bounce rates, email engagement, or conversion rates are decreasing. - For example, if bounce rates increase over time, perception testing can identify pain points causing users to leave the site quickly. Usability testing can clarify user expectations and find issues preventing conversions.

User Experience Measurement and Analysis: Usability Testing

Elementive

User Experience Measurement and Analysis: Perception Testing

Elementive

Market Survey For Businesses Using Google Apps - GBG Ahmedabad

Kinjal Desai

Post test

Shabana Adeel

A post-advertising test involves surveying consumers one-on-one to determine if an ad was effective and how it can be improved. The test measures brand recall, how the ad stands out from competition, and if consumers would purchase the product. Market researchers conduct the test by sampling a representative group of the target market, interviewing them using a standardized questionnaire, tabulating the results, and formulating recommendations based on quantitative and qualitative findings.

Getting new customers the power series

Richard Mulvey

After 15 Years and 1000 Buyers What Matters Anymore in Value Propositions and...

AIPMM Administration

In 2004, with the help of the AIPMM, I launched “The Value Proposition Toolkit: Finding the Elusive Killer Value Proposition.” It offered a roadmap to identifying the unique value your product offers the market, how to measure that against what customers value, and what to do if there is a mismatch. Over the last 15 years, my colleagues and I have been fortunate to interview and work with over 1,000 B2B buyers’ to understand what THEY valued most, why they bought slow or fast, and what didn’t matter at all. While the fundamentals of crafting and communicating an effective value proposition may be similar, some important things have changed. Come join us as we cover: 1. The surprising truths around what buyers value today 2. Where the best value propositions come from 3. The difference between positioning and a value proposition 4. The #1 mistake marketers make when creating their value proposition 5. How to validate what customers and buyers value in your market 6. The ring of enlightenment- the key stages in a buyer’s journey to purchase, and how a mismatched value proposition and marketing slow or outright stop a sale 7. How to use these insights to create content and messaging that matters …and more.

In the digital world where business has no geographical restrictions, we work on the basis of good faith. This presentation describes the meaning of product support and provides ways to give a good support to your clients to create better relation with them, how you can use support to encourage your clients to do more business with you and how support can be a great way to ask your clients for service and product rating and how ratings and escalate your product sales.

Users are your greates asset june 2014

Silka Sietsma

The document discusses user experience design and provides tips for understanding users and testing designs. It emphasizes listening to users, prioritizing based on their needs, prototyping designs for user testing, defining success metrics, and making products people love. The four steps to designing user experience are listed as listen with empathy, focus and prioritize, try it out, and listen again.

Post Customer Service Survey

Belinda Baardsen

1. The document discusses best practices for customer service representatives to request customer feedback surveys at the end of calls in a positive way. 2. It recommends representatives take ownership of the survey by informing customers upfront that a survey will be sent automatically and by transitioning the call confidently to customer service for the survey. 3. Doing so builds trust and honesty in the relationship and allows representatives to address any issues in real-time before the customer completes the survey.

7 Points of Satisfaction

Tincup & Co.

The document outlines 7 points of satisfaction for evaluating a new product or technology implementation: product, sales, negotiation, implementation, training, adoption, and support. For each point, it provides questions to consider to ensure the needs of the organization are met. The key areas of focus are whether the product does what was promised, the fairness of the negotiation process, the success of training, onboarding and adoption efforts, and the quality of ongoing support. The overall message is that users' experience with a new solution determines its value and success for the organization.

Keller boot camp 4 response

James Cracknell

Full Funnel Marketing – Integrating Sales & Marketing to Increase Results & S...

Heinz Marketing Inc

The power series selling face to face

Richard Mulvey

This document discusses strategies for selling remotely, including from home. It recommends setting up a dedicated home office space and establishing clear work-life boundaries. Research findings show productivity and employee retention can increase when working remotely. The document also provides tips for using communication tools like Zoom and Teams effectively, such as having a tidy background and making eye contact with the camera. Overall, it focuses on adapting sales processes for virtual and remote work environments.

Using customer data to personalize services - in the in-person context

Andrea Fineman

Andrea Fineman presented on using customer data to personalize services. She discussed how services are temporal and invisible experiences like drinks on demand or in-flight magazines. Through interviews and customer journey mapping, she learned customers prefer being rescued from mistakes over lack of information. Her recommendations included employees automatically knowing frequent customers' orders, preventing purchase mistakes, and suggesting new nearby services. Further study of helpful recommendations and service orientation were most promising areas.

Maeghan Smulders - Customer Interviews

European Innovation Academy

The document provides guidance on conducting customer interviews to better understand customer needs and problems. It emphasizes that preparation is key, including having a group of interview subjects, a list of questions, and a plan to document the interviews. The interviews should focus on understanding customers' real problems, emotions, and solutions they have tried. After conducting multiple interviews, the trends found in the data should be analyzed and used to update the product strategy as needed. Continuous validation with customers is also important.

User recruitment: What doesn't bring you joy  should be automated

Den Tserkovnyi

The power series seven habits of highly successful salespeople 2020

Richard Mulvey

This document outlines a 10-week Power Series on sales skills and habits. Week 7 focuses on the 7 habits of highly successful salespeople. It discusses the importance of product knowledge, customer knowledge, prospecting daily, using CRM tools, being mobile, careful listening, self-care, and developing a winning attitude. Specific tips are provided for each habit, such as hosting events to build customer knowledge and keeping data updated in a CRM system. The presentation emphasizes skills like roleplaying, public speaking, and tracking progress to improve selling abilities.

The Perception Gap: Customer Expectations vs. Reality

Sogolytics

Customer Service Superstar - Customer Service Training

Phil Gerbyshak

You Learn More from Talking with Angry Customers: Transforming Customer Anger...

Darren Kall

An emerging trend is listening to angry customers to get insight into prioritizing product development investments. Listening to happy, loyal customers is important, but they can’t teach you everything you need to know. You learn more from talking with angry customers. Instead of the common reaction of handling, calming, and appeasing angry customers, some companies are learning how to listen to their screamers and profiting from it. They are proving they were listening by taking action and fixing things that matter to customers. In this talk I discuss the history of this trend, show how three big companies are adopting this technique, and give a case study of using this technique with a client.

Reverse Engineer A SaaS company

SV.CO

This document provides guidance on how to reverse engineer a SaaS company by asking penetrating questions. It recommends taking time to research the company using Google, then creating a presentation that analyzes the company's idea, prototype, customer acquisition, scaling operations, competition strategies, and other stages. The example of Freshdesk is used, with questions like why it was started, the initial consumer insight, how it got early customers, and how it scaled while retaining culture. The goal is to understand other companies' journeys and avoid reinventing solutions by learning from their experiences.

What do customers want?

QaizenX

Kano Model for Customer Needs

Nitesh Verma

GoalSetting4pg

Joe Healy

This document provides coaching from Joe on strategies for internet managers to increase sales in 2014. It lists 7 key points: 1) Develop black belt phone skills, 2) Master car research advantages, 3) Be proactive on research calls, 4) Create social media strategies, 5) Respond to leads within 15 minutes, 6) Improve merchandising of new and used cars, 7) Set clear monthly goals. Joe is excited about 2014 potential and says becoming the best internet team in Texas requires passion, grit, and working daily to improve.

Marketing Strategy Hacks

April Dunford

The Value of Developing Relationships in Selling

James Muir

One Bivar Customer Focus

undergod11

This document summarizes a customer focus training session. The session objectives were to get participants thinking about customers and how to add value as defined by customers. Activities included group discussions of personal customer service experiences, a video on becoming a customer-focused company, and a DVD defining customer value as something the customer cares about that physically changes and is done right the first time. The discussion emphasized that customers have choices, expectations are increasing, and focusing on customer service is key to retaining business in today's competitive environment.

Business Model Canvas and How to validate the idea

ardiansarach

The document provides guidance on conducting market validation for a new business idea or product. It outlines key steps, including writing goals and assumptions, assessing market size and share, conducting customer interviews, testing the product or service, understanding competitors, and pitching the idea concisely. The validation process helps determine if there is real customer need and evaluates factors critical for business success, such as differentiation from competitors and monetization strategy. User testing and feedback are emphasized to refine the product-market fit before full launch.

What's hot

The Power of Support and Product Ratings

nilsu_555

Users are your greates asset june 2014

Silka Sietsma

Post Customer Service Survey

Belinda Baardsen

7 Points of Satisfaction

Tincup & Co.

Keller boot camp 4 response

James Cracknell

Full Funnel Marketing – Integrating Sales & Marketing to Increase Results & S...

Heinz Marketing Inc

The power series selling face to face

Richard Mulvey

Using customer data to personalize services - in the in-person context

Andrea Fineman

Maeghan Smulders - Customer Interviews

European Innovation Academy

User recruitment: What doesn't bring you joy  should be automated

Den Tserkovnyi

The power series seven habits of highly successful salespeople 2020

Richard Mulvey

The Perception Gap: Customer Expectations vs. Reality

Sogolytics

Customer Service Superstar - Customer Service Training

Phil Gerbyshak

You Learn More from Talking with Angry Customers: Transforming Customer Anger...

Darren Kall

Reverse Engineer A SaaS company

SV.CO

What do customers want?

QaizenX

Kano Model for Customer Needs

Nitesh Verma

GoalSetting4pg

Joe Healy

Marketing Strategy Hacks

April Dunford

What's hot (19)

The Power of Support and Product Ratings

Users are your greates asset june 2014

Post Customer Service Survey

7 Points of Satisfaction

Keller boot camp 4 response

Full Funnel Marketing – Integrating Sales & Marketing to Increase Results & S...

The power series selling face to face

Using customer data to personalize services - in the in-person context

Maeghan Smulders - Customer Interviews

User recruitment: What doesn't bring you joy  should be automated

The power series seven habits of highly successful salespeople 2020

The Perception Gap: Customer Expectations vs. Reality

Customer Service Superstar - Customer Service Training

You Learn More from Talking with Angry Customers: Transforming Customer Anger...

Reverse Engineer A SaaS company

What do customers want?

Kano Model for Customer Needs

GoalSetting4pg

Marketing Strategy Hacks

Similar to User Experience Measurement and Analysis: Overview

The Value of Developing Relationships in Selling

James Muir

One Bivar Customer Focus

undergod11

Business Model Canvas and How to validate the idea

ardiansarach

Pet expo slides 2013

MacInnis Marketing

The document contains an agenda for a two-day training covering customer experience mapping, persona profiling, and using customer reviews. The first day includes sessions on customer experience mapping from 10:30-11:30 and 12:30-1:30, and using customer reviews from 5:00-5:55. The second day covers customer experience mapping from 10:35-11:35, persona profiling from 12:30-1:25, and using customer reviews from 2:30-3:25. Each session will be presented by Danielle MacInnis and provide guidance on the relevant topic.

Make it or Break it - Insights for achieving Product-market fit

Resonate Digital

This presentation was used in talks in various startup and SMB events, focusing on achieving product-market fit by prioritizing customer needs over your solution. It stresses the importance of engaging with your target audience directly. It also provides techniques for interviewing customers, leveraging Jobs To Be Done for insights, and refining product positioning and features to drive customer adoption.

Branding Workshop

Marc Binkley

The document outlines a 3-step workshop on branding: Step 1 provides a 30-minute overview of branding and marketing concepts, and framework for collaboration. Step 2 involves participants filling out brand squares to analyze their brand message, crafting an emotional brand message, and presenting a brand vision. Step 3 is about developing an engagement plan, mapping touchpoints to tell their story, scheduling marketing duties, and delivering consistent content across channels.

Double Your Traffic Less Than In A Month

SpiralClick Web Technologies

This presentation discusses digital marketing strategies for getting more customers. It explains that marketing is the process of understanding customer needs and wants in order to provide solutions to their problems. Successful marketing involves finding customers where they are rather than where you want them to be. The document provides tips for startups to analyze their business, including their unique value proposition, common objections, target demographics, and competitor analysis in order to develop an effective marketing process.

Sales

Incrementa consulting

MASEEI-3(Module 2).pptx

SaichandThotakuri

This document discusses various topics related to business consulting such as the logic of business, issues that businesses face, the differences between consulting and counseling, accountability in consulting, writing consulting proposals, and pricing consulting services. Some key points discussed include: - The logic of business has evolved over time with changes in needs, institutions, technology, and globalization. Businesses now face issues like environmental concerns and global competitiveness. - Consulting involves providing advice to solve business problems, while counseling focuses on resolving personal issues. Performance counseling aims to improve employee performance through feedback. - Effective consulting proposals clearly define business needs, objectives, deliverables, timelines and costs. Pricing models for consulting services include hourly rates and project-

Sell me this pen

AIESECGreece

1. The document provides tips for sales execution including understanding the product, researching companies and their needs, preparing customized proposals, and different approaches for initial contact. 2. It also discusses follow up strategies like virtual and in-person follow ups as well as negotiation tactics. 3. The document outlines S.P.I.N. tactics for sales calls focusing on understanding Needs, presenting Problems customers may have, suggesting Implications of those problems, and linking solutions to the problems.

Experience Mapping: How Your Customers Relate to Your Processes

Hansa Marketing Services

Do you suspect problems with your customer experience because usage has dropped? Have you heard from customers that your processes aren't user-friendly, consistent, or reliable? Use a market research technique called Customer Experience Mapping to help you understand how your customers interact with your processes. The webinar is presented by Kathryn Stevens, Client Services Director at Hansa GCR. It covers: - Process understanding and process preference - Rational and emotional reactions to customer experience - The infrastructure, process, and outcomes of the Experience Mapping approach The Experience Mapping webinar/PPT also includes a detailed case study example using this method. Watch and learn how to unlock the gateway to your customer mindset. Don't miss our next free webinar. Register here: http://hub.am/XwTIKo www.HansaMarketing.com @Hansa_Tweets

Build An Accounting Practice You Can Be Proud Of

Practice Ignition

If you still believe old “Partners & Co” approach to your accounting practice is the way to go, you need to wake up. Cloud accounting is here, new banking infrastructure, such as bitcoin is emerging, and new devices adoption rate is accelerating. All these new trends are making your old accounting business obsolete. What are you going to do about it? Every business owner, including an accountant, wants to make the world a better place and build something that makes a difference and pleases her customers. Guy Pearson will help you define your unique selling proposition and business model, assist you to take the focus back to your clients and will share his experience on building a practice that scales. In this presentation, we will take a deep dive into proven ways to build a practice that matters and one you’ll be proud to tell your friends, colleagues and family about. Objectives: What is your USP (Unique selling proposition) – do you have one and how to craft one? Business models – are you a surgeon, a local coffee shop or a McDonald’s? Maybe a hybrid is the way to go? Always. Focus. On the client. They help you get paid. Think with scalability in mind. Make yourself obsolete. Do something that matters.

Business Survival Strategies: Why a Human-Centric Approach to Your Business i...

Spodek & Co.

Learn how to apply a human-centric strategic approach to your business, recruitment, and marketing efforts during periods of disruption. Here's what you need to know  How are you and your business coping in the age of COVID-19? We’re all having to adapt at an unprecedented pace in order to survive. How your business responds to the pandemic has the potential to reflect on your company for years to come. Three experts in business, recruitment and marketing will discuss approaches to: Understanding the difference between culture and performance culture and why both are important Navigating the complexity of human resources and recruitment during a crisis Defining your brand today while building customer loyalty for the future Apply these tips and strategies today and be prepared for future disruptions.

Startup Monetization in the Trenches

Tony Wright

This document discusses metrics and monetization strategies for software startups. It begins by introducing the author and his company RescueTime, which helps people track how they spend their time. It then discusses the importance of measuring key metrics like visitors, signups, purchases, and retention at each step of the "startup funnel." The document emphasizes focusing on opportunities that provide long-term leverage, like improving retention rates, rather than one-time gains. Finally, it provides tips for optimizing different parts of the funnel like acquisition, user experience, evangelism, and purchases. The overall message is that startups should measure their funnel closely and address areas where user numbers drop off significantly.

Starting a Business

Southcott Strategy

10 things to keep in mind

Michael Burcham

This document provides 10 things for founders to remember when starting a business. It emphasizes that most startups fail, even for successful entrepreneurs, and stresses the importance of execution. Key points include prototyping ideas quickly, understanding the business model and how the company makes money, leveraging available technologies, having the right team, developing an effective marketing strategy, establishing a solid operations plan, focusing on sales, and creating a thorough financial plan. Overall, the document advises entrepreneurs to test ideas quickly and adapt based on feedback in order to successfully launch a new venture.

Your Marketing Funnel

Dale Darley MBA

Early and growth customers

Incrementa consulting

The document provides an overview of key marketing concepts including identifying and understanding customers, creating personas, explaining the differences between features, benefits, and advantages, and how to plan a marketing communication strategy. It discusses gaining an understanding of marketing, identifying the right target customers, creating customer personas, explaining the difference between features, benefits, and advantages, communicating benefits effectively, differences in marketing services, and how to plan marketing communications.

Finding customers dmu

Incrementa consulting

This document provides an overview of marketing concepts covered in a boot camp session, including competition, substitutes, customer identification and personas, benefits versus features, and the differences between marketing products and services. The session aims to help participants understand basic marketing principles for their business, such as identifying the right target customers, communicating benefits effectively, and planning a marketing strategy. Key topics covered include competition analysis, customer profiling, creating customer personas, and distinguishing features, advantages and benefits.

Ada online marketing v1.1

Carolyn S Dean

This document provides an overview of Carolyn Dean's dental marketing training presentation. The presentation covers the basics of online marketing including having a strong website, claiming your Google business listing, blogging regularly, using social media, monitoring online reviews, and search engine optimization. It emphasizes authenticity, understanding your ideal patient, setting goals, and consistency. Checklists are provided to help attendees self-assess their current marketing efforts.

Similar to User Experience Measurement and Analysis: Overview (20)

The Value of Developing Relationships in Selling

One Bivar Customer Focus

Business Model Canvas and How to validate the idea

Pet expo slides 2013

Make it or Break it - Insights for achieving Product-market fit

Branding Workshop

Double Your Traffic Less Than In A Month

Sales

MASEEI-3(Module 2).pptx

Sell me this pen

Experience Mapping: How Your Customers Relate to Your Processes

Build An Accounting Practice You Can Be Proud Of

Business Survival Strategies: Why a Human-Centric Approach to Your Business i...

Startup Monetization in the Trenches

Starting a Business

10 things to keep in mind

Your Marketing Funnel

Early and growth customers

Finding customers dmu

Ada online marketing v1.1

More from Elementive

Measuring the Impact of Technical SEO

Elementive

Check out the video recording of this webinar hosted by SE Ranking: https://www.youtube.com/watch?v=USABADeUvCg About: How do we measure the business impact of technical SEO? You will find out: - How to find 404s and prove this is a problem - What to do with redirects - What is your website’s current speed and its impact on rankings and conversions - What pages are missing from the index and why it is important to check

Matthew Edgar 3 Ways to Measure UX - MozCon 2017

Elementive

Using Data to Inform Information Architecture and User Experience

Elementive

Data about users is all around us and, more and more, we're being asked to utilize that data when architecting information, designing experiences and creating content. But, what is the right way to utilize all the data we have to understand our users? Watch video of Matthew Edgar, web consultant at Elementive, delivering this presentation at IA Summit 2016. https://blueprintdigital.com/ia-summit-2016/matthew-edgar/

Using Data to Inform Development

Elementive

This document discusses ways to use data to inform website development. It recommends using data to point development in the right direction, but not letting data drive development alone. Data should be used to measure the impact of changes. The document provides examples of key metrics to track, such as visits, interactions, conversions and retention. It also warns against common data traps like focusing on too much data or getting fixated on numbers. Overall, the recommendation is to let data guide improvements, not dictate them, in order to enhance outcomes.

Measuring and Evaluating Content Strategies

Elementive

You have worked hard building great content, but now that everything is built how do you measure and evaluate its effectiveness? More importantly, how do you use those measurements to inform a future content strategy as well as prove the worthiness of an investment in future content development? In this presentation, Matthew Edgar from Elementive Marketing Solutions will discuss the most effective ways to measure the results of your content strategies and provide specific, actionable steps you can take right now. Matthew will also share advice on how to best communicate those measurements and results to funders, board members, clients, or your boss.

Technical SEO for the Non-Techie: Summary

Elementive

Technical SEO for the Non-Techie: Website Speed Testing and Monitoring

Elementive

Technical SEO for the Non-Techie: Overview

Elementive

The document discusses technical SEO and provides an overview of the top 5 technical SEO areas: speed, uptime, errors, XML sitemaps, and HTML tags. It asks three questions about making content findable, the website crawlable, and content understandable. Specifically, it covers communicating with search engines, linking content, XML sitemaps, social media sharing, providing text content, avoiding errors, and using relevant keywords and tags. The next video will cover website speed testing and monitoring.

Evaluating Mobile Usability Guidelines: Mobile Usability Guidelines

Elementive

Evaluating Mobile Usability Guidelines: Google Mobile Usability Guidelines

Elementive

Evaluating Mobile Usability Guidelines: Overview

Elementive

The document discusses evaluating mobile usability guidelines. It outlines the mobile reality of many organizations not having mobile-specific presences despite high mobile browser usage. Mobile differs from desktop in having smaller screens, no mouse/keyboard, and users being more distracted. The mobile challenge is high abandonment rates if sites aren't mobile-friendly, which could impact traffic. Options for a mobile presence include responsive design, mobile-dedicated sites, or mobile apps, each with pros and cons like development/maintenance costs and functionality.

Top 5 Ways to Analyze Your Website: Google Search Console

Elementive

More from Elementive (12)

Measuring the Impact of Technical SEO

Matthew Edgar 3 Ways to Measure UX - MozCon 2017

Using Data to Inform Information Architecture and User Experience

Using Data to Inform Development

Measuring and Evaluating Content Strategies

Technical SEO for the Non-Techie: Summary

Technical SEO for the Non-Techie: Website Speed Testing and Monitoring

Technical SEO for the Non-Techie: Overview

Evaluating Mobile Usability Guidelines: Mobile Usability Guidelines

Evaluating Mobile Usability Guidelines: Google Mobile Usability Guidelines

Evaluating Mobile Usability Guidelines: Overview

Top 5 Ways to Analyze Your Website: Google Search Console

Recently uploaded

Customer relationship management notes for Bcom students

PratibhaShelake1

Snapshot of Consumer Behaviors of May 2024-EOLiSurvey (EN).pdf

Eastern Online-iSURVEY

在线办理(worc毕业证书)伍斯特大学毕业证成绩单一模一样

5ys5mvlp

学校原件一模一样【微信：741003700 】《(worc毕业证书)伍斯特大学毕业证成绩单》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

Why bridging the gap between PR and SEO is the only way forward for PR Profes...

Isa Lavs

The lines between PR and SEO are blurring. SEOs are increasingly winning PR briefs by leveraging data and content to secure high-value placements. In this presentation, I explore the merging of PR and SEO, highlighting why SEO specialists are increasingly taking ‘PR’ business. I uncover the hidden SEO potential using PR tactics and discuss how to identify missed opportunities. I'll also offer insights into strategies for converting PR initiatives into successful link-building campaigns.

Bad Bunny Merch.pptxKJDSVKBDSVKBDSVKDDSKDKJDBK

rawlensproductionsco

Embark on style journeys Indian clothing store denver guide.pptx

Omnama Fashions

Finding the perfect "Indian Clothing Store Denver" is essential for those seeking vibrant, authentic, and culturally rich attire in the heart of Colorado. Denver, a city known for its diverse culture and eclectic fashion scene, offers a variety of options for those in search of traditional and contemporary Indian clothing. Whether you're preparing for a wedding, festival, or cultural event, or simply wish to incorporate the elegance and beauty of Indian fashion into your wardrobe, discovering the right store can make all the difference.

2025 Adventur ehomes Product Guide released Jun 1 2024

JimWilliams206540

NIMA2024 | AI en de 50% afname van je traffic. Wat nu! | Folkje Berends en Sj...

BBPMedia1

Evaluating the Effectiveness of Women-Focused Marketing

HighViz PR

Top 10 Digital Marketing Institute in lucknow.pptx

zaireendigitech

Welcome to our ppt on the top 10 digital marketing institutes in Lucknow! If you're looking to enhance your skills in the dynamic field of digital marketing, Lucknow offers several excellent training options. Our curated list highlights the best digital marketing institutes in Lucknow, providing comprehensive courses that cover SEO, social media marketing, PPC, content marketing, and more. These institutes are renowned for their experienced faculty, practical training, and industry-relevant curriculum. Whether you're a beginner or a professional seeking to upgrade your skills, these institutes can help you achieve your career goals in digital marketing.

Boost Your Instagram Views Instantly Proven Free Strategies.pptx

InstBlast Marketing

01 Field+Guide+to+Human-Centered+Design_IDEOorg_English GUIA COMPLETA DETALLA...

Jorge Calmett

Digital Marketing Company in India - DIGI Brooks

DIGI Brooks

Meta Revolutionizes Product Promotion with Automated Video Catalog Ads.pptx

providenceadworks416

As a digital marketer, I am thrilled to see Meta revolutionizing product promotion with its new automated video catalog ads. This innovative feature allows anyone to seamlessly integrate dynamic video content into my catalog product ads, enhancing the visual appeal and engagement of campaigns. By leveraging Meta's advanced AI and machine learning capabilities, one can automatically deliver tailored video ads to the most interested users, boosting traffic and conversions. This new approach not only simplifies the ad creation process but also significantly improves performance and ROI.

Social Samosa's #30Under30 Guidebook.pdf

Social Samosa

How to Generate Add to Calendar Link using Cal.et

Cal.et is a free tool that helps you create “Add to Calendar” links for your events. It supports popular calendar platforms like Google, Apple, Outlook, Yahoo, and Office365. Users can generate short, shareable URLs, customize event details, and even create QR codes for easy access. It’s ideal for embedding event links in emails, websites, and social media, making it easier for participants to save event information directly to their calendars.

一比一原版哥伦比亚大学毕业证(Columbia毕业证书)学历如何办理

omywaf

原版办【微信号:95270640】【哥伦比亚大学毕业证(Columbia毕业证书)】【微信号:95270640】《成绩单、外壳、雅思、offer、真实留信官方学历认证（永久存档/真实可查）》采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【我们承诺采用的是学校原版纸张（纸质、底色、纹路）我们拥有全套进口原装设备，特殊工艺都是采用不同机器制作，仿真度基本可以达到100%，所有工艺效果都可提前给客户展示，不满意可以根据客户要求进行调整，直到满意为止！】【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信号95270640】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信号95270640】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才留信网服务项目： 1、留学生专业人才库服务（留信分析） 2、国（境）学习人员提供就业推荐信服务 3、留学人员区块链存储服务【关于价格问题（保证一手价格）】我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：客户在留信官方认证查询网站查询到认证通过结果后付款，不成功不收费！

DTA Promotion - Marketing Specialist Assignment

Amal Agung Cahyadi

Learn more about affiliate marketing as a beginner

MichaelGiles34

AI Best Practices for Marketing HUG June 2024

Amanda Farrell

Recently uploaded (20)

Customer relationship management notes for Bcom students

Snapshot of Consumer Behaviors of May 2024-EOLiSurvey (EN).pdf

在线办理(worc毕业证书)伍斯特大学毕业证成绩单一模一样

Why bridging the gap between PR and SEO is the only way forward for PR Profes...

Bad Bunny Merch.pptxKJDSVKBDSVKBDSVKDDSKDKJDBK

Embark on style journeys Indian clothing store denver guide.pptx

2025 Adventur ehomes Product Guide released Jun 1 2024

NIMA2024 | AI en de 50% afname van je traffic. Wat nu! | Folkje Berends en Sj...

Evaluating the Effectiveness of Women-Focused Marketing

Top 10 Digital Marketing Institute in lucknow.pptx

Boost Your Instagram Views Instantly Proven Free Strategies.pptx

01 Field+Guide+to+Human-Centered+Design_IDEOorg_English GUIA COMPLETA DETALLA...

Digital Marketing Company in India - DIGI Brooks

Meta Revolutionizes Product Promotion with Automated Video Catalog Ads.pptx

Social Samosa's #30Under30 Guidebook.pdf

How to Generate Add to Calendar Link using Cal.et

一比一原版哥伦比亚大学毕业证(Columbia毕业证书)学历如何办理

DTA Promotion - Marketing Specialist Assignment

Learn more about affiliate marketing as a beginner

AI Best Practices for Marketing HUG June 2024

User Experience Measurement and Analysis: Overview

1. User Experience Measurement and Analysis 1. OVERVIEW Andrea Streff & Matthew Edgar Elementive Marketing Solutions

2. Today we will review… • What is user experience? • How do you measure user experience? – Perception testing – Surveying – User testing

3. So what is user experience?

4. User Experience The overall experience a person has when interacting with your company.

5. The better your user experience, the more likely it is people will want to do business with you.

6. How do you improve user experience? • Measure how satisfied users are when they interact with your company.

7. How well do you meet customer expectations?

8. The better you meet customer expectations the more… • People will want to work with you • Customers you will have • People will refer others to your business

9. How painful is it for people to interact with your company?

10. Website pain points might be • Clunky design • Slow speed • Errors • Language

11. The problem is, the more painful the user experience the more people will be driven away.

12. You are aiming for • Expectations are met & people want to work with you • Fewer people being driven away by “the pain”

13. Situation 1: Removing Pain Points • What businesses tend to do… – Fix technical errors – Simplify usability – Research keywords and topics for content creations – Make things as easy as possible! • What businesses should do… – Focus on meeting user expectations

14. Situation 1: Removing Pain Points • What businesses tend to do… – Fix technical errors – Simplify usability – Research keywords and topics for content creations – Make things as easy as possible! • What businesses should do… – Focus on meeting user expectations

15. Situation 2: Focus on expectations not pain • What businesses tend to do… – Ignore the website and its usability – Ignore product usability issues – Focus on more content and promotions to meet customer expectations • What businesses should do… – Focus on resolving pain points in usability, not expectations

16. Situation 2: Focus on expectations not pain • What businesses tend to do… – Ignore the website and its usability – Ignore product usability issues – Focus on more content and promotions to meet customer expectations • What businesses should do… – Focus on resolving pain points in usability, not just meeting expectations

17. Striking balance • You want to meet the expectations of users in every area of your business – Marketing – Sales – Product – Service delivery

18. Striking balance • You want to make every area of your business as easy to work with as possible – Marketing – Sales – Product – Service delivery

19. Right now you have some kind of user experience… • How do I create a good user experience? • How do I know where I am at?

20. How do you know if you are meeting user expectations?

21. Ask yourself… • Do I know if pain is driving away customers? How? • Am I achieving balance in content, products and expectations? How? • Am I causing my users pain? How?

22. Join us for the next video: Surveying

User Experience Measurement and Analysis: Overview

Recommended

Recommended

More Related Content

What's hot

What's hot (19)

Similar to User Experience Measurement and Analysis: Overview

Similar to User Experience Measurement and Analysis: Overview (20)

More from Elementive

More from Elementive (12)

Recently uploaded

Recently uploaded (20)

User Experience Measurement and Analysis: Overview