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Evaluating Mobile Usability Guidelines
Identifying Usability Criteria To Guide The Development Of A Mobile Presence
1. OVERVIEW
Andrea Streff & Matthew Edgar
Elementive Marketing Solutions
Today we will review…
• The mobile reality
• The mobile challenge
• Mobile advantages & disadvantages
• Mobile Options
Mobile Reality
The Mobile Reality
● 31% of web browsers are on
mobile devices
● 45% of organizations do not
have a mobile-specific
presence
● 91% of small businesses do
not have a mobile-specific
presence
Mobile Is Different
● Technical differences
o Smaller screens
o No mouse
o No physical keyboard
o Slower speeds
Mobile Is Different
● Behavioral differences
o More distracted
o Often on the go
o Shorter interaction times
o Less tolerant of complexity
Mobile Challenge
Do I need to support mobile?
The Mobile Challenge
• Per Google, 61% abandonment rate
The Mobile Challenge
• Per Google, 61% abandonment rate
• Not mobile friendly = no conversions
The Mobile Challenge
• Per Google, 61% abandonment rate
• Not mobile friendly = no conversions
• Google’s mobile ranking factors could
mean lost traffic
Mobile Advantages &
Disadvantages
The Mobile Advantages
● Mobile support can...
o Reduce frustration
o Increase comprehension
o Increase user satisfaction
o Increase conversions
o Increase engagement
The Mobile Disadvantages
● Expensive / high investment
● Support multiple websites
● Lots of options!
Mobile Options
Mobile Options
Three options:
o Responsive Design
Mobile Options
Three options:
o Responsive Design
o Mobile-Dedicated Website
Mobile Options
Three options:
o Responsive Design
o Mobile-Dedicated Website
o Mobile App
Responsive Design
PROS CONS
Responsive Design
PROS
● Uses same code base
● Same text and images
● Google’s recommended
solutions
CONS
Responsive Design
PROS
● Uses same code base
● Same text and images
● Google’s recommended
solutions
CONS
● Can require extensive
alterations
● User needs may differ
● Slower load speeds
Mobile Dedicated
PROS CONS
Mobile Dedicated
PROS
● Support mobile user
needs & expectations
● Increased speed
● Better support of touch
and the smaller screen
CONS
Mobile Dedicated
PROS
● Support mobile user
needs & expectations
● Increased speed
● Better support of touch
and the smaller screen
CONS
● Develop and maintain
two distinct websites
● Different code, different
content, different images
Mobile App
PROS CONS
Mobile App
PROS
● Rich & continuous
connection with users
● Higher user satisfaction
● Interact directly with the
mobile device
CONS
Mobile App
PROS
● Rich & continuous
connection with users
● Higher user satisfaction
● Interact directly with the
mobile device
CONS
● Develop app for Android,
Apple, Windows
● App store must allow
● Users must download
Join us for the next video:
Mobile Decision

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