UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)

UX Discussion UX Modern UX People & Computers Input and Control Wrapping Up

The User Experience
from 30,000ft
COMP33512
Week 02 – Lectures 03/03 Extra

Simon Harper
University of Manchester

Semester 2 – 2012/13
last update: February 6, 2013

The User Experience from 30,000ft 1 / 30


Preamble Pop-Quiz

1. What is the significance Tom’s
Diner in your everyday life?
2. Why is Tom’s Diner significant
for the User Experience?
3. What properties of Tom’s Diner
makes it so significant?
4. Why does the significance of
Tom’s Diner represent ‘Good’
science?
Figure 1. ‘Suzanne Vega in ‘Tom’s Diner’’; pg. 17

The User Experience from 30,000ft UX Discussion 2 / 30


Discussion Topics # 1

‘Understanding, Scoping and Defining User Experience: A Survey
Approach’ (10 Marks) – this work will enable you to understand
the scope and the inconsistencies still present within the UX
domain. It will enable you to understand that the definition of UX
is not yet fixed and is someway based on the interpretation of the
practitioner.
Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding,
scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference on
Human factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN
978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URL
http://doi.acm.org/10.1145/1518701.1518813.

...expanded in ‘Discussion Topics’ (pg. 19)

The User Experience from 30,000ft UX Discussion 3 / 30


UX Emergence

Human Computer Interaction;

...expanded in ‘UX Emergence’ (pg. 29)

The User Experience from 30,000ft UX 4 / 30


UX Emergence

Disparate Fields Coalesce (Psychology, Sociology, Social
Science, Computer Science);




UX Emergence

Creation, Application, Testing;




UX Emergence

Creation, Application, Testing;
UX - Practical HCI (with Beneﬁts).




The Importance of UX

Users are NOT Silent;

...expanded in ‘The Importance of UX’ (pg. 31)




System conforms to User, not vice-versa;





Systems are less concerned with generalisability;





Systems are less concerned with measurable, tangibles;





Systems are less concerned with measurable, tangibles;
More holistic.




Modern UX

More than just tangible factors;

...expanded in ‘Modern UX’ (pg. 32)

The User Experience from 30,000ft Modern UX 6 / 30


Modern UX

More than just functionality;




Modern UX

Moments of Engagement;




Modern UX

Touch-points;




Modern UX

Touch-points;
Uniﬁcation of the Scientiﬁc and the ‘Romantic’;




Modern UX

Touch-points;
Objectivity Blended into Subjectivity;




Modern UX

Touch-points;
Objectivity Blended into Subjectivity;
Measurable and intangible.




Diﬀerences

Table 1. ‘Diﬀerences among countries of residence’; pg. 33



The UX Landscape – Statements

Table 2. ‘Twenty-three statements about UX sorted by mean agreement’; pg. 34



The UX Landscape – Comments

Table 3. ‘Analysis of the comments on the picked deﬁnitions’; pg. 35



The UX Landscape – Deﬁnitions

Table 4. ‘Five deﬁnitions used in the survey’; pg. 36



The UX Landscape – Definitions

Table 5. ‘Distributions of the Preferred Definitions’; pg. 38

Figure 6. ‘Definition Preference by Work Place’; pg. 38



The UX Landscape – Timespans

Table 5. ‘Time spans of user experience’; pg. 35



My View

1. Collects people, methods, tools, and techniques from the
wider human factors domain and combines them for practical
application;
2. UX is Practice and Application NOT a Primary Research
Domain;
3. UX is a Secondary Field of study which may show
Emergence;
4. Umbrella term for a Multitude of Specialisms;
5. UX is Observable; further
6. UX describes a software artefact in and holistic way, NOT a
‘layer’ in the route to development.
...expanded in ‘My View’ (pg. 37)



My View

So, my deﬁnition (and this may evolve) would be:

“User Experience is an umbrella term used to describe all the
factors that contribute to the quality of experience a person has
when interacting with a speciﬁc software artefact, or system. It
focuses on the practice of user centred: design, creation, and
testing, whereby the outcomes can be qualitatively tested
evaluated using small numbers of users.”

...expanded in ‘My View’ (pg. 37)



Let’s Have a Break!

Back in 10 Minutes!

Come see me now if you have
Questions Regarding this Lecture!



People & Computers

Jef Raskin

“Humans are variously skilled and part of assuring the accessibility
of technology consists of seeing that an individual’s skills match
up well with the requirements for operating the technology. There
are two components to this; training the human to accommodate
the needs of the technology and designing the technology to
meet the needs of the human. The better we do the latter, the
less we need of the former.”

...expanded in ‘It’s Complicated!’ (pg. 64)

The User Experience from 30,000ft People & Computers 16 / 30


Perceiving Sensory Information – Vision

M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams &
Wilkins, Philadelphia, PA, 3rd ed edition, 2007.

...expanded in ‘Perceiving Sensory Information’ (pg. 65)



Perceiving Sensory Information – Hearing




Perceiving Sensory Information – Touch





Perceiving Sensory Information – Smell (Chemical)




Thinking and Learning – Attention

...expanded in ‘Thinking and Learning’ (pg. 69)



Perceiving Sensory Information – Memory





Perceiving Sensory Information – Exploration




Explicit and Implicit Communication – Explicit / Overt

Figure 19. ‘Visualising Words’; pg. 73

...expanded in ‘Explicit and Implicit Communication’ (pg. 72)



Explicit and Implicit Communication – Implicit / Covert

Figure 14. ‘iOS Development’; pg. 59
...expanded in ‘Explicit and Implicit Communication’ (pg. 72)



Input and Control – General

Keyboard: The primary input device which enables control of
everything via scan codes;
Cursive: Pen based naturalistic input;
Pointing: Mice and trackballs etc.;
Force F/B: Physical feedback;
Speech: Speech to text recognition and control;
Touch: Touch screens, pads, and tablets - including touch
gestures – iPad;
Gesture: 3D gesture recognition - Xbox.

...expanded in ‘Input and Control’ (pg. 74)

The User Experience from 30,000ft Input and Control 26 / 30


Input and Control – Specialist

HOM: Different ways to point;
Blink: Different ways to click;
Gaze/Eye: Different ways to point;
Haptic: Different kinds of feedback;
Immersive: VR;
Suck/Blow: Pressure switches - boolean input;

...expanded in ‘Input and Control’ (pg. 74)

The User Experience from 30,000ft Input and Control 27 / 30


UX Pop Quiz for next week...

1. What is the key focus of HCI?
2. What is the purpose of the UX specialist?
3. What is User Experience and how is it applied?
4. If there are no 100% correct answers in UX, how do we
decide what is right and what is wrong?
5. What are the ﬁve key properties of UX?
6. Pick one input modality and describe it.
7. What are the four main sensory channels, and brieﬂy explain
them?

...expanded on pg. 40 and on pg. 79

The User Experience from 30,000ft Wrapping Up 28 / 30


To Do for next week...

1. UX Pop Quiz (pg. 40) Discuss Next Week; and
2. Read your notes up to the end of ‘It’s Complicated!’
(pg. 79), ’Building Under the Umbrella’ we’ll be looking at in
a couple of weeks.



Any Questions?

Simon Harper 2.44 Kilburn Building
0161 275 0599 (OR x50599)
simon.harper@manchester.ac.uk
Oﬃce Hours: Friday 14:00–18:00

Figure 93. ‘Simon Harper –
Your Mild-Mannered Course
Tutor’; pg. 326

...expanded in ‘Contact’ (pg. 326)


UX from 30,000ft (COMP33512 - Lecture 3 & 4 - 2012/2013)

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