Final year course on User Experience (COMP33512) Lecture 21 & 22 (given in Week 11) - http://ocw.cs.manchester.ac.uk/ux/materials/week11 ‘IRL’ – It’s OK taking about UX in the abstract - but what is it like in the real world. Here we’ll discuss the problems that you may face as a UX professional in real life scenarios.

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The User Experience
from 30,000ft
COMP33512
Week 11 – Lectures 21/22
Simon Harper
University of Manchester
Semester 2 – 2011/12
last update: May 2, 2012
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ocw. cs. manchester. ac. uk/ ux/ materials/ week11
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Notices
Exam on 24th May 09:45-11:15 (Roscoe Bldg 1.010);
Revision Questions to Me via Email;
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UX Pop Quiz
1. What are qualitative methods and how do they differ from
quantitative ones?
2. What are the key problems with laboratory based work?
3. What problems may exist when undertaking single method
evaluation?
4. Why is co-operative evaluation different from other methods?
5. What tools are at the disposal of the ‘poor’ UXer?
...expanded on pg. 260.
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In Real Life
As Penny tells us:
Realistic;
Practical;
Pragmatic; and
Sloppy!
...expanded in ‘In Real Life’ (pg. 285)
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Commissioning Constraints
Constraints:
Just–In–Time;
Too–Little–Time;
Non–Specialist;
Inadequately Funded;
Pre–Supposed Outcome;
Implicit Overrun;
Due Diligence; and
UnConstrained Experiment!
...expanded in ‘Commissioning Constraints’ (pg. 289)
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Information Requirements
Requirements:
Flavour Elicitation;
Ideas Elicitation;
Informal Elicitation;
Formal Elicitation;
Pre–Supposed Outcome; and
Laboratory Elicitation.
...expanded in ‘Information Requirements’ (pg. 291)
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Limitations
Limits:
Time;
Participants;
Resources; and
Skills.
...expanded in ‘Limitations’ (pg. 293)
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Available Skills
UXer Skill Sets:
Instrumentation;
Data Collection; and
Data Analysis.
...expanded in ‘Available Skills’ (pg. 296)
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Optimism
We are Optimistic - we think we can create software that will
help users / make their lives better / make us money (?-yuck!).
We think we will bash every bug, satisfy every requirement, code
elegant and beautiful code.
This Optimism can be our downfall!
...expanded in ‘Optimism’ (pg. 299)
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Optimism
Brooks...
Adding People;
Second System Effect;
Prediction Inaccuracy;
Throwaway Project; and
Changes Happen.
...expanded in ‘Optimism’ (pg. 299)
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Let’s Have a Break!
Back in 10 Minutes!
Come see me now if you have
Questions Regarding this Lecture!
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Revision
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Time to Revise
Questions/Help to:
simon.harper@manchester.ac.uk
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Can you Answer...
1. You are suffering from the ‘Too–Little–Time’ constraint and
need to get a formative evaluation with 20 people
(employees of the factory commissioning your new
production line software) underway very quickly. At this
stage you only need qualitative results – how would you go
about getting this information in the fastest time possible,
and why would you be cautious?
2. What are commissioning constraints?
3. What is real world work limited by?
4. Why is optimism often a bad mindset to have when it comes
to planning UX work?
5. Describe the ‘Second System Effect’ ?
...expanded on pg. 305.
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To Do for next week...
1. Do you understand the SAQs (pg. 305); and
2. Read your notes up to the end.
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Any Questions?
Simon Harper 2.44 Kilburn Building
0161 275 0599 (OR x50599)
simon.harper@manchester.ac.uk
Office Hours:
—Office Hours Now Finished!
Figure 1. ‘Simon Harper – Your
Mild-Mannered Course Tutor’;
pg. 23
...expanded in ‘Contact’ (pg. 23)
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