Use Cases in Radisys speech recognition In Call Voice Services Presentation

1. 15Radisys Corporation - CONFIDENTIAL
Advanced Speech & Analytics Use Cases
Adnan Saleem

2. 16Radisys Corporation - CONFIDENTIAL
Real World Use Cases 3 Broad Categories
A B C
-
-
Speech Assistant, Peer-
Peer and Multi-party
Real time Speech
Transcription and Speech
Analytics
IoT Triggered
Conversational Speech
Services and Analytics

3. 17Radisys Corporation - CONFIDENTIAL
Peer-Peer: -
Start recording.
SMS message conversation that was recorded.
Meet tomorrow
at 8 AM
Digital Assistant Services:
ADVANCED SPEECH PROCESSING
Voice Media Server
Recording Add UserTranscribe &
Send SMS
Alice Bob
Voice Enabled Personal
Digital Assistant Triggers
1
During call, Bob mentions
2
SMS message is sent to
both call participants
3
Meet tomorrow
at 8 AM

4. 18Radisys Corporation - CONFIDENTIAL
Multi-Party: -
Alice
(moderator)
Bob
A C
John Jack
Voice Enabled Conference
with Personal Digital
Assistance
B Sophie:
Conference. Please Speak
*77 (invoke Sophie)
Mute Me
Dial Jack
Bob accesses voice
enabled services (discrete)
Conference
Bridge
Add User (Jack)
Mute All
Start Recording
Digital Assistant Services:
ADVANCED SPEECH PROCESSING
Voice Media Server
Recording Add UserConference
Functions
D

5. 19Radisys Corporation - CONFIDENTIAL
Contact Center: Call Triggered Key Words and Speech Transcription
John
(user)
Digital Assistant Services:
ADVANCED SPEECH PROCESSING
Voice Media Server
Recording AnalyticsTranscribe
Upgrade Phone
Technical Issue
Review Bill
Add Manager
Add Expert
Transfer to Billing
Voice-enabled Bot
(Keyword Based Sales
Agent Routing)
Sales Agent
Billing Agent
Tech Support
Live Personal Digital Assistance for AgentsSpeech Enabled Bot Assistance

6. 20Radisys Corporation - CONFIDENTIAL
Contact Center: Advanced Call Analytics Keyword Triggered
John
(user)
Voice-enabled Bot
Tech Support
Sales Agent
Billing Agent
Keyword Triggered
Immediate Recommendations
to Call Agents to Take Action
(e.g., talk about promotion)
1 Critical Keyword Detected,
Send Notification to Agent
Keyword Triggered
Statistics Collection
into Data Lake for
Post Call Actions
2
Recording Transcribe
Analytics
Keyword Analysis to Create
for Post Call Promotions
Feedback to Improve
CSAT Score
Digital Assistant Services:
ADVANCED SPEECH PROCESSING
Voice Media Server
Recording Transcribe Analytics
Talk about
new device
upgrade

7. 21Radisys Corporation - CONFIDENTIAL
Contact Center: Advanced Call Analytics Sentiment Analysis
John
(user)
Digital Assistant Services:
ADVANCED SPEECH PROCESSING
Voice Media Server
Recording AnalyticsTranscribe
Sales Agent
Billing Agent
Tech Support
Sentiment Analysis Performed on Live Audio Streams
(Examples: Angry, Happy, Agitated, Normal)
Pitch & Tonal
Analysis
Sentiment
Notification
Customer seems
angry, involve
manager

8. 22
Digital Assistant Services:
ADVANCED SPEECH PROCESSING
Voice Media Server
Recording Call UserTranscribe &
Send SMS
Radisys Corporation - CONFIDENTIAL
IoT Triggered Emergency Response Speech Detection and Real Time Multiparty Assistance
LTE-M (CATM1)
IoT Device
LTE-M (CATM1) IoT
Device
Operations
Center C
Operations
Center B
Operations
Center AIoT initiated
VoLTE Voice/
Video Call
Audio and Video feed
from the IoT device is
shared with operators

9. 23Radisys Corporation - CONFIDENTIAL
Key Take Away for Service Providers, Speech Vendors & System Integrators