Wildix X Convention 2018 - Slides

Wildix Convention 2018
Steve Osler
2017 Review
Dimitri Osler
New Products

Back to 2002 - The Problem
No advantages for the
business
No efﬁciency
No security

-80 % + 1 sell out
-5000 employees
Walking Dead Vendors Today
-90 % + 3 sell outs
-7000 employees
-60 % + Chapter 11
-6000 employees

Why you should kill your cash cow
Before two guys in a garage do it for you.
Abhishek Madhavan

Hey! How do we pay our bills on these “nice”
words?

Things have changed?
Yes - many of them no longer exist

The Problems for Customers
No advantages for the business
No efﬁciency
No security

To revolutionize the way companies
communicate in order to bring real
value (MONEY !) to System
Integrators and their customers
Our reason to exist is YOUR success
and the success of YOUR customers

How to do it? 3 Golden Rules of Wildix
1 - Business Make money by ﬁnding and
Retaining more customers
Kite - ubiconf

2 - Improve Eﬃciency (for customers and partners)
Lean UC - get rid of everything unneeded
Simplicity
No Native Apps
Web Collaboration
Mobile apps (but never for BB and Windows Mobile )

5 years warranty
No SBC / No VPN
3 - Secure By Design

Wildix Technological
Achievements
What has the Wildix Ecosystem achieved by
applying these golden rules of Wildix?

the First one to use only SIP (2005)
no MGCP - H.323 - IAX2 - HFA (CorNet-IP)
the First one to not require an SBC / VPN in ANY
installations (2006)
the First one to support t.38 for faxes and fax server
developing callweaver (2006)
still having a record quality in fax deliveries

the First one to give up usage of boards and using
only media gateways (2007)
the First one to use Web for Collaboration with all the
features inside (2009)
the First one to create an SMB multi-site chat, fax
server, presence, telephony presence solution ALL IN
ONE box (2009)
the First one to provide the most complete HW
solution (2009)

the First one to create a secure / redundant / auto
roaming solution - WMS Network (2010)
the First one using WebRTC in UC Platform (2012)
the First one to provide a video conference platform
completely integrated with ALL the Uniﬁed
Communications platforms installed (2014)
the First one to offer a 5 years warranty which
beneﬁts the System Integrator (2016)

the First one to offer a revolutionary deployment
mode for HW / VM / Cloud and Hybrid for OPEX and
CAPEX (2016)
the First one to provide a completely automated
deployment provisioning mode for phones and media
gateways (2017)
the First one to implement 2FA and SSO for Google
and Ofﬁce 365 in a Uniﬁed Communication Solution
(2017)

Your Results 2017
What you have achieved, by applying the Wildix Golden Rules

Ivan Ardia - CEO Elsitel - Rome

HOW did we achieve this?
The simplest license model to help you avoid making any
mistakes in the quotations.
The pricelist that ﬁts on a single page reducing the
possible mistake in quotes
Credit from the beginning to help the company cash ﬂow
A portal at your disposal to make quotations, orders,
create cloud or on-premise system, apply for RMA and
open support ticket.

Optional 5-year warranty the customer gets for free
ONLY if they subscribe a support contract WITH YOU
for the same period.
A full portfolio of products to keep your proﬁt equal or
above 35% on everything you’ll sell.
Trainings and consultancy
And many others
HOW did we achieve this?

2018 Ecosystem Goal?
We want YOU
to increase YOUR proﬁt in 2018
by minimum 30% -
we have a secret weapon for you,
hold on a few minutes more …

Wildix Business
Intelligence - WBI
Stay ahead of competition with AI

Voicemail Transcription
Read any voicemail in your email - reply easily

TrueCaller
Always know who calls you
even if you don't know them
or they call from a new number

Personal Assistant
Voice AI informs callers of your plans and status

More features to come during the year

Wildix Business
Intelligence (WBI)
coming soon...

Automated Attendant
Allow callers to say and reach who they are looking for
(DIAL BY NAME)

Live Voice IVR
Create Interactive Voice Responses which require
customers just to use their voice

Social Look up
Know more about contacts 
- Facebook - Linkedin
accounts.
Fully GDPR compliant!

Call Recording
Transcription
Save a transcription of all recorded calls
Allows easy look up of any important info

ubiconf recording
transcription
Save the transcription of all ubiconf conferences,
perform look ups to know who said what, prepare a
written review of any meeting within minutes

TTS Lite
Basic License - Monthly or Yearly Subscription
High quality recordings in any language
50+ professional speakers available at any time

TrueCaller - Social Integration - Personal
Assistant - Voicemail Transcripts
Premium License - Monthly or Yearly Subscription
600 Audio AI usage sessions / 2 hours per month

Wildix Business Intelligence - WBI
Recurrent Revenues

Collaboration
Improve Efﬁciency

Web Push Notifications
First Web UC Platform
integrating push call / chat
notifications which work even
when the Collaboration tab
is closed
Answer or Reject right from the notification!

Voicemail Push Notiﬁcations
Available in Web
Collaboration in 3.87
Coming soon for iOS and
Android

Multiple voicemails
Manage your voicemail,
shared voicemail, your
colleagues voicemail
from Collaboration and WP
Phones
April 2018

Call - Chat Groups Status Sync
Become available in call - Kite chat
groups by simply changing your
status (login - logout - pause)
Inform other team members when you
will be available again after wrap up
Cancel wrap up by changing your
status

Auto Pause Call Group members
Set to away / unavailable users who do not answer

Call Barge / Intrusion
Listen to an ongoing conversation and give suggestions to a colleague
right from Collaboration

Quick Status Set
Create pre-deﬁned statuses
including the duration
• Coffee Break
• Custom Wrap-up
• Lunch Break

Call Continuity
Switch the call to any device
right from Collaboration
coming in April 2018 for
iOS and Android

Persistent Chat Conferences
They never disappear
Invite colleagues - customers
via Kite
Upgrade at any time to a
ubiconf video / audio
conference

Google - Ofﬁce 365 Calendar
Allow the system to
automatically manage your
presence and status
Inform callers of your current
activities in realtime thanks to
WBI Personal Assistant

Call Group Shared Call History
All team members share the
call group call history
June 2018

Call Group View
See the status of call groups from inside collaboration
June 2018

Collaboration Mobile
for iOS and Android

2017 Highlights
• iOS Callkit - call from phonebook, siri,
call interruption protection, headset
integration
• Android Native Call Control - call
interruption protection, headset
integration
• File Sharing

2017 Highlights
• Intercom / Security Cameras integration
• Android app BLF tab
• Reduced answer time in the latest 3.86

2017 Mobile Records
First Uniﬁed Communications App updating Geolocation in the background
First Uniﬁed Communications App showing in presence Mobile Calls
(Android Only)

Collaboration Mobile
Coming soon...

New iOS App
New App completely rewritten using Swift
iPhone X Design Support
Faster - Decreased Battery Usage
Improved UX
Beta - Jan 2018

Chat / Video Conferences
Group Chats inside apps
Video Conference Support for
iOS

2FA and Google
Ofﬁce 365 Sign-On
Increased security via 2
Factor Authentication
Single Sign-On using a
Google or Ofﬁce 365 account
(already available for
Microsoft AD and IBM
Domino)

Firewall
Bypass
Standard Based (no VPN)
Allows audio - video
connection to the PBX when
RTP trafﬁc is blocked by
operators

Wildix Headset
Developed in collaboration
with leaders in Headset
manufacturing
Re-designed for best
background noise mic
cancellation in ofﬁces / open
spaces

Improved WHS
New enlarged leather pads
included in the box
Foam pad included for
increased comfort in case
of long usage
Increased comfort and
audio isolation

Vision
The ﬁrst WebRTC Desktop Phone - re-invented

Vision Highlights
Faster quad core cpu
Improved camera
Android 5.1
Headset USB Audio Support
Headset 3.5mm can be used together with
handset
CEE - FCC Ready

Vision USB Audio
EHS on Jabra, Plantronics,
Sennheiser and Wildix USB
Headsets Models
Higher Deﬁnition Audio 
compared to Bluetooth
Full mute - volume - call
control integration

Intercom Door Unlock - Video Preview
See who is in front of the door
on Vision - Android - iOS
Quick door unlock as in Apple
Home Automation
Video is enabled
automatically upon answer
High Quality communications
thanks to direct RTP video /
audio

Browser
Mobile Apps
Browser
Mobile apps
Doorphone

W-AIR Headset
The wireless headset with the largest coverage area

W-AIR Headset
Complete roaming over any
W-AIR Network up to 250
Base Stations
CAT-IQ HD Audio Quality
Easy Call continuity
Faster Pairing procedure ever
CEE - FCC Ready

W-AIR Headset
Call Answer
Call Hang Up
Call Continuity
Call Hold / Unhold
Mute / Unmute
Call refuse
Call switch

W-AIR Headset
Call Generation from
Collaboration
Call Control from
Collaboration
Call Generation from Android
and iOS apps (March 2018)

Dial by Name via Speech
Recognition 
Included for users with
Premium Monthly and Yearly
Plans
W-AIR HS & WBI

Available probably
later this year

Kite
Find and retain customers

Kite - Find and retain customers
Chat Transcript
Google Analytics

Kite - coming in 2018
Out of work / Welcome Message
Screen Sharing without local PC Admin Account
Share a speciﬁc App via Screen Sharing

ubiconf
WebRTC video conference by Wildix

120 degrees
Wide Angle
HD 1080p camera
Adjustable camera vertical
angle
Integrated Echo Cancelling
ubiconf Huddle

Plug&play
One USB cable for power and data
Easy volume and mic controls
Mute indication
ubiconf Huddle

Volume range up to 94dBA
Frequency response: 300 to 3400Hz
Omnidirectional mic
360 degrees Wideband HD Speaker
Up to 3 meters mic coverage
ubiconf Huddle

Available maybe later
this year

ubiconf
Facebook and YouTube
Streaming
Conference recording
File sharing

ubiconf 2018
Google and Ofﬁce 365
Calendar Sync
Share speciﬁc app via
screen sharing
Remote screen control
during a presentation

ubiconf station
Conference station with
up to 3 displays for remote

and local presentations
• Plug&play
• 4K display ready
• HD camera

ubiconf station
Best encryption dtls VS srtp
Full WebRTC
VP9 Codec HW Support
Fully Integrated with PBX phone calls
Works with dial-in numbers
Install in minutes instead of days

ubiwebinar
webinars with up to 100 participants by Wildix

ubiwebinar
Invite up to 100 guests
Welcome video for guests
One or more moderators
Allow remote interaction 
(raise-hand)

W-PA
Wildix Public Announcer & Ampliﬁer

W-PA
10 W output via PoE
30 W output via power
adapter
PoE - two ethernets LAN
and PC port

W-PA
Two triggers (switches)
One outputs (door opener)
Advanced scenarios

Paging via multicast
Intercom
Custom applications
Door phone
Ringtone ampliﬁer
W-PA

GDPR?
We got you covered - learn more during the Technical
Point this afternoon
Fully Compliant in 3.88 -
March

Wildix Management
Portal
Time is money

Wildix Management Portal
Auto upgrade (DONE - more improvements coming)
Single sign-on to PBXs via WMP
Cloud back ups for all PBXs covered by maintenance

Support 24x7
for all PBXs covered by
maintenance
coming June 1 and forever with you

Secret Weapon 2018
Follow it and increase your revenue by minimum 30 %

Secret Weapon 2018
Agree to a sales target for 2018
get a discount up to 30 %
increase YOUR proﬁt
Monthly follow ups with Area Manager to keep the
sales ﬂowing
For targets bigger than 100k - 1 private hour with
Dimitri per year

1
Ascom closes digital information gaps allowing for the best possible decisions anytime
and anywhere.
Ascom Mobility

1
Work flow mobile & mission critical solutions
Mobility
Integration
Infrastructur
e
Unite
Platform
WiFi 802.11
a,b,g,n
UMTS / 3G
DEC
T
Patient system
Alert trac &
positioning
Work flow
Set up
Event
viewer
VoIP
3rd party devices
Assign engine

1
Mobility devices
Every handset for every vertical segment
GSM & VoWiFi MobilityDECT mobility

1
IP-PBX
Nurse
call
Enterprise LAN
SCAD
A
Other
TDM-DECT
Base Stations
DECT
Handover
DECT
Handset
IP-DECT Gateway
IP-DECT
Access Points
External integrations
Admin
ASCOM IP-DECT
Basic building blocks:
• IP-DECT Infrastructure
➢ IP-DECT Access points
➢ IP-DECT Gateway
➢ TDM-DECT Base stations
• DECT Handsets
• Unite Middleware
Ascom IP-DECT: System overview

1
IPDect multi-site systems
125
Enterprise LANIP-PBX
2000 BS x Site
4000 Users x Site
1000 Masters x Company
Multi frequency band
20000 users by
centralize management
Mobility

1
Together is better!
Utilizes the best attributes of both DECT and Wi-Fi
to achieve greater levels of performance and
reliability.
▪ Telephony and critical messaging over DECT
▪ Interference-free communication on dedicated network.
▪ Built-in QoS and seamless handover.
▪ Applications over Wi-Fi
▪ High speed access to local area network, including
backend servers for management information systems
(MIS) and other applications
Opening an “express lane” for
mission-critical communication
126
D E C T
W
i-Fi
Wi-Fi
Floor 2

1
Thank you!
Tiziano Pigozzi
Wireless Solution Product
Specialist
tiziano.pigozzi@ascom.com
Tel. +39 055 051 2161
Mob. +39 3939811497
Paolo Pirotta
Marketing & Communication
Specialist
paolo.pirotta@ascom.com
Mob. +39 3336894095
Per richieste di materiale
ed ulteriori informazioni
scrivere a:
Umberto Valente
Wireless Solution
Sales & marketing
umberto.valente@ascom.com
Tel. +39 055 051 2161
Mob. +39 393 9607553

Don’t lose your mind!
It’s time for the
Next-Gen Digital Customer
Service

Video
Worldwild Wildix Convention 12 Jan 2018

About Us
Ellysse, the contact center software vendor since 2002

Core Business: Contact Center

Core Business: Contact Center
Technologies to support users in their daily activities
Web Purchase Reservation of
medical
appointments
Device
configuration
Support for
tracking
CUSTOMER EXPERIENCE BEST IN CLASS
Emergency
Number
Bank
informations

MARKET
TREND

Market trend: User Experience
User Experience in
the ’80th
INTERFACE FOR SPECIALISTS

Facebook
Netflix Instagram
TODAY
Market trend: User Experience
User Experience in
the 2018

Market Trend: Transformation through Generations
In 2016: 9 channel choices the norm, will rise to 11 by 2018
Phone volumes have dropped by 17% since 2015
Source: «Dimension Data’s 2017 Global Customer Experience Benchmarking Report»
In 2013, the majority of service providers supported just five contact channels

Market Trend: integration with IOT
Evolution of IoT: 20.4 billions of devices connected by 2020
(http://www.gartner.com/newsroom/id/3598917
AN INCREASINGLY IOT CUSTOMER SERVICE
Changes in a Contact Center:
• More agents
• Agent with best skill
• Multichannel (chat,email, phone…)
• Interaction with NEW device: tv, car,watch, games…

Technological
Trends

Technological trends: Webrtc
SINCE 2011
Project of Google and today supported by
 
Chrome, Opera, Firefox, Android, iOS
• No VPN
• No client to be installed
• No telephone to be installed
• Plug&Play
• Cloud-Ready
• Omnichannel (Audio, Video,
Chat, webcall from web…)
• Multibrowser, Multiplatform,
Multidevice
WebRTC is a free open project that provides browsers and
mobile applications
with Real-Time Communications (RTC) capabilities via
simple APIs.
THE POWER OF CONTACT CENTER WEBRTC

Technological trend: Cloud
STEP 1
Buy Number
STEP 2
Manage audio
messages
STEP 3
Start to work!
THE CLOUD CONTACT CENTER IN 3 STEPS
CLOUD 
VERSION
• Up and Down scalability
• Security: Encrypted communications and data
• Cost Certainty: Monthly subscriptions
• Audio/Data/Video Communication via Browser
• Omnichannel and multidevice management
• Streamlining of infrastructure: no hardware
• User-Friendly html5 interface

Technologycal trend: Google ASR, TTS, ML
Text-To-Speech
AI on GOOGLE: Fast, large-scale, easy-to-use AI services
ASR
• Global Vocabulary
• Stream recognition
• Real-time or pre-recorded audio
• Read the text with excellent voice
quality
• Main global languages
• GOOGLE CLOUD
MACHINE LEARNING
VOICE BOT
ASSISTENTI VIRTUALI

Ellysse
STRONG
POINTS

MULTIDEVICE
WEB BASED
SELF SERVICE
WebRTC
Compliant
SOFTWARE-ONLY
NOT
PROPRIETARY
INFRASTRUCTURE
OMNICHANNEL
ON-PREMIS
or
CLOUD
Available for
Ellysse Strong Points

VISOCALL IP – Comunicazione all’avanguardia
SCHRACK SECONET AG
Resp. Vendite Italia
Ing. Gabriele Guidi

VISOCALL IP – Modern Hospital Communication
©SCHRACKSECONETAG•[AutorIn]•[Präsentationstitel]•[Versionsnr]•[Datum]
149
La nostra azienda
▪ Dipendenti 2016
▪ 549 dipendenti in tutto il mondo
▪ Fatturato 2016
▪ 102.2 milioni di €
▪ Ricerca e sviluppo 2016
▪ 5.0 milioni di €
▪ Indirizzo sede legale
Eibesbrunnergasse 18, 1120 Vienna
▪ Anno di fondazione
1994 management buy-out
▪ Proprietà
Swiss Securitas Group
▪ Settori di attività
▪ Sistemi di rivelazione incendi
▪ Sistemi di comunicazione  
per strutture sanitarie

150
Come la tecnologia IP ha cambiato le nostre vite
▪ Il protocollo IP ha cambiato ogni aspetto della nostra vita
▪ Basta pensare all’utilizzo che facciamo oggi del telefono:
Il passaggio dall'analogico all'IP non ha solo cambiato il modo in cui le nostre parole vengono
comunicate, ma anche come la totalità delle informazioni vengono trasmesse attraverso il
protocollo IP.
▪ Non possiamo più vivere senza strumenti UC&C.
▪ Un solo dispositivo per molteplici funzioni.

151
Come la tecnologia IP ha cambiato le nostre vite
▪ Il protocollo IP ha cambiato ogni aspetto della nostra vita
▪ Basta pensare all’utilizzo che facciamo oggi del telefono:
Il passaggio dall'analogico all'IP non ha solo cambiato il modo in cui le nostre parole vengono
comunicate, ma anche come la totalità delle informazioni vengono trasmesse attraverso il
protocollo IP.
▪ Non possiamo più vivere senza strumenti UC&C.
▪ Un solo dispositivo per molteplici funzioni.

152
Sistema di fatturazione
e stazione di pagamento
Porta /
Intercom
Unità di
controllo
Porta
intercom
Intercom
units
Video
sorveglianza
Mobile
guest login
W-LAN
HIS server
Sistema di gestione della struttura
Clima
Tapparelle
Luci
Aerial head station
TV del paziente
PABX
Paging/
DECT
Telefoni del personale
Telefoni dei
pazienti
Telefonia
Sistema di chiamata
Monitoraggio paziente
Telemedicina
Internet, Intranet
Un passato complicato

153
I vantaggi di una tecnologia all’avanguardia

154
I vantaggi di una tecnologia all’avanguardia

155
Tutti i servizi su un’unica infrastruttura

156
Tutti i servizi su un’unica infrastruttura

157
Integrazione di sistemi semplice e funzionale

©SCHRACKSECONETAG•M.Reisinger•K-PPT-0001EN•V2.1
158
Dispositivi robusti per durare nel tempo

159

160
Dispositivi robusti per durare nel tempo  
Supporto remoto

161
Supporto remoto
Completamente supervisionato

162
Sistemi certificati VDE

163
Sistemi certificati VDE

164
▪ Il progetto era già stato definito
▪ Mancavano servizi come la connessione
audio al letto tramite terminale paziente
▪ Grazie al nostro sistema adesso sono anche
integrati la telefonia e la navigazione internet
al letto paziente
▪ Integrazione con piattaforma WILDIX
▪ Implementazione futura di nuove funzionalità
▪ Realizzato in tempi record
Case Study: Casa di Cura Fogliani

165
Risparmio assicurato
▪ INSTALLAZIONE
▪ PRESA DATI VS INTEGRAZIONE INTERNET SU MODULO
DI CONNESSIONE
▪ TV COAX VS INTEGRAZIONE DI TV IP
▪ TV IP STANDARD VS INTEGRAZIONE DI TV IP
▪ TELEFONIA STANDARD VS INTEGRAZIONE DI TEL IP

166
Risparmio assicurato
▪ INSTALLAZIONE
27%
▪ TELEFONIA STANDARD VS INTEGRAZIONE DI TEL IP 62%
68%
▪ TV COAX VS INTEGRAZIONE DI TV IP 30%
▪ TV IP STANDARD VS INTEGRAZIONE DI TV IP
35%
I calcoli sono basati su stime di progettisti con pluriennale esperienza in
progetti ospedalieri e possono variare da progetto a progetto.
▪ PRESA DATI VS INTEGRAZIONE INTERNET SU MODULO
DI CONNESSIONE

167
Referenze
PIÙ DI 50 PAESI
PIÙ DI 60.000
LETTI

168
Offerta speciale
Visita il nostro spazio promozionale; per il tuo progetto
da realizzare riceverai uno sconto speciale!

SCHRACK SECONET
Competence on Top
169

Lunch
See You at 2:00 PM
Please leave your translation
device on your chair before
leaving the room
German Panel  
Room B
Italian Panel  
Room C
English Panel  
Goldoni Room
French Panel  
Room A

Why we must do marketing?
Company 
Vs 
A bunch of people trying to sell a dream

WHYwould a customer buy from ME
instead of buying from my competitors, or
buying nothing at all ?

What kind of marketing should a system
integrator do?

How can you
earn more with
marketing ?
UP-SELLING &
CROSS-SELLING
actions
01
INCREASE
frequency of
purchase
02
REDUCE
purchase from
your
competitors
03
INCREASE
the lifetime
value of your
customers
04
MICROMANAGEMENT
of proﬁts of
each customer
05
REACTIVATION
of inactive
customers
06
REFERRAL CAMPAIGN
clone and
multiply your
customers.
07

Marketing funnel
8985 - target database
844 - clicks
286 - requests
31 - sales

9 RULES
TO FOLLOW TO SET UP
A GOOD MARKETING STRATEGY

● Always add a call to action to every marketing document you produce
Call to action: any kind of action (a discount, a gift, money, beneﬁts…) that leads
someone to another action.
Information marketing campaigns do not exist, only action marketing exists.
Give something to your customers in exchange for their data.
Rule 1 :
CALL TO ACTION

● There is always a reason you can give to your customers to act now.
Examples:
● limited quantity
● uniqueness
● limited time
● special offer
● users’ needs
● technological change
Rule 2
THERE IS ALWAYS A REASON TO ACT NOW

Rule 3
A CALL TO ACTION MUST BE FULLY
THOUGHT OUT
● Give your customers detailed instructions on how to react to your
call to action.
Don’t leave it to chance. Reactions must be guided.

● You need to analyze the results of every marketing activity
you do.
Track every single action you do.
Understand where your contacts are coming from.
Assign to every action a different tracking number (example use
vouchers or bonus cards, use dedicated phone numbers, use
dedicated landing pages for each action).
Rule 4
ANALYZE RESULTS

● Brand awareness must be a consequence of your
activities, not an activity.
Rule 5
BRAND AWARENESS

Rule 6
FOLLOW UP
● Always create a follow up message.
Create campaigns with more steps, you should never send
something that doesn’t have a follow up action.
Target your audience.

Structure of a potential campaign:
• 3 sales letters : (the first one must attract the attention. You can use
something unusual. It’s also possible to write something on the envelope)
• 3 calls : one call must occur right after the last sales letter.  
The others must result in an appointment
Example of
marketing action + follow up action
Sales Letter + Call
Data checking
Month 1
Sales Letter +
Call Meeting
Month 2
Sales Letter +
Call Meeting
Month 3

Rule 7
COPYWRITING
● Write effective copy.
No wordplays. You need good copy, that is well structured and
scientiﬁcally thought out and planned.

Rule 8
A HIGH NUMBER OF CLICKS DOES NOT MEAN GOOD MARKETING
● Clicks, open rates and visualizations do not count for your marketing.
Clicks and open rates are not tangible results.
Only conversions, actions and countable results are important to measure.

Use tools that help you to schedule your marketing activities.
Set aside one day a month to focus on your marketing efforts.
● Can be as simple as retweeting, reposting, sharing and liking
industry related posts, and even scheduling a few emails and
posts of your own.
When one day a month becomes tangible, then add an extra day a
month, and so on.
Rule 9
PLAN YOUR MARKETING ACTIVITIES

UNICOMM
unicom.training
Bologna, 5 – 6 – 7 aprile 2018
my call to action

Security - 2FA
Two-Factor Authentication (2FA):
It is just an extra layer of security. In simple words, if you secure a door with a lock, it’s
already something. If you secure it with two locks, it’s twice as efficient as securing it with
one lock, since it will take more time and effort to a potential intruder to break it (and
perhaps they will not even try).
How does it work?  
When 2FA is enabled, a user is required to verify his or her identity by providing two pieces of information:
• something they know (login and user password)
• something they have (a mobile device or an app installed on your device)
Available for Collaboration and WMP

Security - SSO
”Allow only Single Sign-On” in Users Import
• Lotus Domino
• Active Directory
• Office 365
• Google
if enabled, login of users to Collaboration with WEB password is not possible

Security - Passwords
Encryption of user passwords and password reset
 
This feature signiﬁcantly improves password security and introduces
the following changes:
• New ENCRYPTED passwords:
◦ they are no longer visible in CSV export done from WMS -> Users
◦ they cannot be consulted in Collaboration Settings – > Personal
• Password reminder works by generating a new password
• TAPI client improved SIP Password
• Only auto-generated SIP passwords
• 5 digits SECURE phone PIN

▪ Auto delete contacts imported 

▪ Auto delete CDR 
▪ Partially hide numbers CDR-View
▪ Auto delete recording
▪Logging of users accesses and actions (*)
(*) available April 2018, Rel. 3.88
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Hotel integration
Wildix communication system integrates with FIAS protocol  
(Fidelio Interface Application Specification)  
with the help of Wildix APIs.
• FIAS certification with Ericsoft 
• FIAS certification with Hoist group 
• FIAS certification with Direct Holiday 
• Nuconga Hotel PMS

Outlook Integration
• Presence and user pictures
• Click2call and Chat
• Calendar Sync
• Call popup
Features introduced Spring 2017:
• Caller name lookup and live
search in Outlook contacts 
• URL to create / edit a contact
during an incoming call

Active Directory
Available features:
•Single Sign-On
•Users Import
•Contacts Import
Sync users with AD and enable Sign-On
Access Collaboration using Windows Login

Ofﬁce 365
Available features:
•Single Sign-On
•Users Import
•Contacts Import
Collaboration: Office 365 Sign-On
Select Office 365 account

Microsoft Dynamics integration
Available features:
• Integration via the Wildix TAPI driver.
• Users Import and Caller recognition: search
the Dynamics 365 database and display
information about the caller.
• Call Pop-up screen: receive an automatic
pop-up of incoming and outgoing calls.
• Click-2-Dial: Click-2-Dial option is available
next to any field of the CRM number, via the
search or the CommandBar.
• Activity auto-creation: automatically create
and save call activities.
• CRM record auto-creation: create new data
on the incoming calls, such as opportunities,
cases, accounts, contacts or leads.
• History: analyze and improve call activities.
• Search for related records: the system can
be configured to automatically find related
records.
Collaboration - Wildix TAPI: full integration with Microsoft Dynamics

IBM Notes and IBM Connections
Available features:
• Click2call from IBM Connections / Domino
Notes
• Click2chat from IBM Connections / Domino
Notes
• Presence status monitoring from IBM
Connections / IBM Domino Notes
• Import of contacts and users from IBM Lotus
Domino
• Single sign-on of users with their Domino
credentials
Wildix integration in Lotus Notes

Wildix Business Intelligence (WBI)
New features coming 2018…
WMS-3481: Report status until time via TTS
Add possibility to use TTS in dialplan to notify a user about status
until time.
WMS-3515: Transcript of voicemail with ASR
Add possibility to send a transcript of voicemail message using
ASR (Automatic Speech Recognition).
WMS-3685: TTS dialplan and dynamic TTS
Add possibility to use TTS in dialplan or as dynamic TTS reading,
e.g.
- Play sound
- Play sound and wait for digits
- Welcome to Wildix “Mark Twain” (where Mark Twain is CALLERID(name)).
WMS-3746: Dial by name via asr integration (virtual secretary)
Caller call the PBX and say the name and/or surname of the
person they are looking - receive a list of matching contacts and
decide whether they want to call one of them.
WMS-2756: WMS new sounds manager interface (*)
added TTS (text-to-speech)
(*) already released

Collaboration
Features already released 2017
WMS-2685: Collaboration Web Push Notiﬁcations
WMS-2640: added web site and conference preview in chat
messages
WMS-2056: new ﬁle / image sharing
WMS-2765: added ACL restricting presence
WMS-2402: auto set status to away after x minutes of inactivity on
local Windows/Apple PC
WMS-2553: Collaboration as native application
Native App which is a completely Web Based
Features coming soon 2018…
- Visual pick up from Mobile Apps / WP600A(CG)
- Chat Sync Mobile Apps

Intercom Integration
Wildix communication system integrates with SIP based video door entry phone stations
Features already released 2017
WMS-2656: added video preview from intercoms to Collaboration
Add a Dialplan custom application “SIPAddHeader(Camera:URL)”,
where URL is the path to the intercom videostream
WMS-1927: video from intercoms is now displayed immediately
WMS-2804: add wiservice proxying of camera image previews
This feature allows for reducing the load on the PBX in case of a video
call from the intercom
WMS-3099: support for direct RTP for intercoms and improvements
(by default added for 2N, Alphatech, Axis and Mobotix)

W-AIR Headset
The Wireless headset with the largest wireless roaming range in the world!
Wildix W-AIR headset is guaranteed by the W-AIR DECT system. This means that you can freely move
throughout the whole coverage area, without worrying about call interruptions or sound quality.
• CAT-iq
• Multi-cell DECT support
• Call control answer & hangup
• Mute and volume control
• Talk time: up to 7 hours
• Standby: 100 hours
• HD Audio
• Acoustic echo cancellation
• Noise cancelling microphone
• Dial by name feature (available March 2018)

W-AIR Headset
W-Air Headset registration: simple and fast!
Coming 2018: W-Air Handset (W-Air 70 / 100 / 150) registration using same procedure!

W-AIR new features
WMS-2216: Support for multi site W-AIR
installations with local PBX
Enables the possibility to create W-AIR network
between diﬀerent sites of the company with L3
connection, where all the bases are provisioned to the
Master PBX while W-AIR handsets are registered to
local PBXs and it’s possible to travel between the
sites of the company without having to re-register the
handsets
Ext. 100
W-AIR 100 / 150
Show remote picture
(available April 2018)

Call Quality indication
Useful realtime call informations during call:
• Packet loss percentage
• Colored signal bar
• Bitrate
• Resolution
• Frame rate
• Bandwith
• and more data....
ubiconf
Collaboration
WP4X0 phones

Wildix PA
W-PA Highlights
• 10 WATT audio output power
• PoE
• Support of multicast and intercom
broadcast
• Support for door bell or relay switch
• Provisioning and update via WMS
interface
W-PA is a Public Announcer and a SIP Paging Gateway, fully integrated into the Wildix Uniﬁed
Communication System. Used to broadcast emergency messages and communications in large
environments such as shopping malls, supermarkets, airports, hospitals.

Improve Efﬁciency
for Partners

Licenses / Activation
WMP 
Possibility to setup WMS Network License to share license inside WMS-Network

WMS / WMP 
Support for PBX Key in WMS and in WMP for Per-User PBXs which simplifies the process
of PBX activation, especially for Virtual Per-User PBXs.  
 
Additionally, HW information (Processor, Memory) is now displayed.
Licenses / Activation

WMS 
[WMS-2803] – sys: auto upgrade feature for PBXs 
Automatic update of PBXs with successful / not successful Email notification
Auto upgrade PBX

The easiest and fastest provisioning procedure ever seen!
WMP device provisioning

Displays callweaver information
in real time of active and
executed calls
WMS-3032: ongoing calls are
now displayed in Dialplan Debug
menu
WMS-3191: refactoring and
redesign of Dialplan debug page
WMS - Dialplan debug page
WMS new features

other interesting features…
WMS-2459: added default NPI support for
PRI / BRI gateways
WMS-2038: added support for concatenation
of strings during phonebook / users import
WMS-2039: added import of “other contacts”
phonebooks from Oﬃce365.
Added more features to manipulate strings
during import
WMS-2110: added Dialplan application “Jump to if”
WMS-3254: added the possibility to set a ringtone in dialplan
WMS-2348: added option to set up default prefix for feature /
service codes (for example *)
WMS new features

Business
Find and Retain
customers

Business Automation features
Collaboration:
• user can open collaboration and set call groups he will answer for
• after that he wants to enable call agent mode setting and calls will arrive as long
as he is in status online. When he stops working as agent he can remove the
agent mode checkbox
• during wrap-up time his status becomes away (message: Agent paused) with
until same as duration of wrap up
• user can disable wrap up by setting status online.
• user can see timer of statuses with until option
WMS-2667: add call group login / management feature (*)
WMS-2939: added “auto pause on no answer” option for call groups
WMS-Dialplan:
• enable auto pause “Auto pause on no answer”; additionally set up the delay for
auto pause in seconds in the ﬁeld “Auto pause delay”
• users are automatically paused in all call groups if they:
- have no device registered
- if call to queue was not answered within the timeout
- if user has DND with call reject
(*) not yet released

Collaboration:
• allows you to add DND / away user statuses with predeﬁned duration period
• In this way you can add several DND and away statuses with custom duration
time (e.g. 30 minutes, 20 minutes, 1 hours, 16 hours, 24 hours)
• once added, they appear in the selection of available user statuses
WMS-2801: added possibility to set custom user status
WMS-3133: call intrusion feature for colleagues calls on right click
Collaboration:
• Added Listen / Barge / Whisper actions on right click in Collaboration
- Listen = silent intrusion
- Barge = conference intrusion
- Whisper = partial intrusion
• ACL: Feature can be restricted via ACL “can / cannot” – “intrusion”

Collaboration:
• ACL - the use of this feature is by default restricted, to enable it, add ACL
permission “can modify presence”
• How-to: Colleagues tab -> right-click on a user -> Set presence
WMS-2828: possibility to set presence status of other users

WebRTC Videoconference - ubiconf
• New dial in numbers
• File sharing
• Conference Recording
• Live Stream to FB / Youtube
• 2017 Firefox Support
• 2017 Ubiconf Voice
• Ubiconf Huddle

Release 3.87
Look what awaits you in 3.87, changelog
available today exclusively for the convention!
https://www.wildix.com/wms-release/

Wildix X Convention 2018 - Slides

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