The document summarizes Radisys' Engage portfolio of media processing and digital engagement solutions. It outlines Radisys' leadership in media servers and VoLTE, introduces the Evolved Media Server platform, and describes new AI-based video, voice, and text services including a video assistant, in-call assistant with noise reduction, and digital assistants for conference calls. The webinar agenda, business value, demos, and next steps are also briefly outlined.

1. Engage
Radisys Corporation - CONFIDENTIAL
July 2021

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Radisys Corporation - CONFIDENTIAL
Webinar Agenda
The New Radisys
Evolved Media Server and Engage Portfolio
Layers of Business Value
New Value-Added Services - Demos
Next Steps
AI-based Video Assistant, AI-based Noise Reduction, Digital Assistant for Conference Calls
Al Balasco
Head of Media, Core and
Applications
Shankar Krishnamurthy
Sr. Director of Business
Development

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Radisys Corporation - CONFIDENTIAL
Radisys Leadership
India’s Largest
Private Sector Company
Market Cap of
USD 200 billion
Most Widely Adopted
Touching over 1.7B Subscribers ~
150 Operators
Selected partner by the
world’s best-known OEM Telecom
vendors
World’s #1 Media Server
with 70+% market share,
19 years in media processing business,
and 8M+ ports deployed
Dominant VoLTE Leadership
Powering Global VoLTE deployments
Now Part of

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Radisys Corporation–CONFIDENTIAL
Evolved Media Server Platform:
for Mobile/Digital Engagement Solutions
One Platform Supporting
Multiple Media Intensive
Applications
VoLTE, VoWi-Fi, Web-based applications,
Multi-media messaging, IVR / DTMF, Video
conferencing, Collaboration
Enhanced Quality &
Application Performance
Advanced Conversational
Media Analytics Enables
New Applications
Scalable Cloud-based
5G-Ready Media
Processing at the Core
& Edge
Media grooming, Multi-vendor multi-technology
interworking, maximize media processing
performance
Speech recognition, Speech analytics,
Computer Vision
NFV/ SDN, Disaggregation, Multi-Access
Edge Computing, Hardware Acceleration
Real Time
Voice and Video
Media Processing Functions
Play Audio
Files
Record Audio
Files
DTMF
Detection /
Generation
Mix Audio
Play / Record
Audio / Video
Switch Video Mix Video
Send/
Receive Fax
Engage Media Server
Application Abstraction
Media Abstraction
Speech
Recognition
Speech to
Text
Speech
Analytics
Video
Analytics
Application Server
Open APIs
Application Server
Open APIs
3rd Party Media Platform 3rd Party Media Platform
Audio / Video
Codecs
Audio / Video
Transcoding
Voice Quality
Enhancements
Media Processing is at the heart of transformational applications
in the digital world

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Radisys Corporation - CONFIDENTIAL
Digital Interaction Era at the Next Pivot Point
Intelligent
AI-based Connected
Experience Era
AR/ VR, Comm. Enabled IoT,
Smart Surveillance
Cloud & Contextual
Communication
“aaS” APIs and SDKs
Mobile, OTT and
Social Messaging
Free Communications
Unified
Communication &
Collaboration
Multi-Media
Communications
3-in-1
Video/Voice/Chat
Digital Assistance
and Automation
Speech Recognition,
Chat Bots
powered by
Radisys is Enabling New Digital Experiences
Experiences Becoming Intelligent, Contextual and Personalized
powered by

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Radisys Corporation - CONFIDENTIAL
Engage Digital Platform
Digital Devices
Drones /
Vehicles
Cameras
Kiosks
Smart Phone/
Tablet
Sensors
Wearables
Digital Experiences
Programmable
Voice & Video
Programmable
Messaging
Programmable
Media Analytics
Simple APIs, Plug & Play SDKs, and
Programmable Applications
Augmented
Reality
Speech Rec &
Analytics
IoT Triggered
Real Time
Communication
Computer
Vision Face /
Object Video
Recognition
Programmable Communication & Digital Engagement Platform
Based on carrier-proven underlying technologies deployed by 200+ mobile operators globally
Enabling CSPs to offer innovative services that combine the best of
cloud communications, media analytics, and mobile network assets
engagedigital.ai
Communication
& Collaboration

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Radisys Corporation – CONFIDENTIAL
Accelerate Voice-Enabled Digital Customer Experience
Engage Speak2Bot
Voice & Video Enable Your Text
Chatbot
Engage In-Call Assistant
In-Call Speech-Enabled Digital
Assistant and Speech Analytics
Engage Intelligent IVR
Programmable Speech-Enabled IVR
Engage Video Assistant
Programmable Conversational AI Bot
(Voice, Video, Text)
Conversational
Intelligence
with a Suite of Ready to Use Programmable Solutions
Enables Businesses to
Accelerate Their Voice-
Enabled Digital Customer
Engagement Evolution
Sales – Marketing – Customer Care
for

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User prompted
or bot detected
triggers
Lower
Support Cost
and Improve
Agent
Productivity
Increase
Customer
Stickiness and
Enterprise
Penetration
Accelerate
GTM. No
Heavy Upfront
Investment
Elevate Your
Brand with
Enhanced
Video-based
Customer
Engagement
Extensive Monetization Opportunities
Video Kiosks, Video Call Centers, Video FAQ, Video Brand Ambassadors, Video
Virtual Agent - integrated with Call Center network
App-less Voice & Video Calling
Experience
Conversational AI-based
Video, Voice, and Text Responses
Simple Bot Authoring Tool
Simply Dial a Regular
Customer Support Phone
Number and Interact with
an Expert
Radisys Corporation - CONFIDENTIAL
Engage Video Assistant
Switch to Voice or Text mode
based on device capability
Seamless Transfer
to a
Live Agent
World’s 1st AI-
based 3-in-1 Call
Bot
Integrates with external systems to
enable self-service transactions
Transfer call (Handover)
to agents with
conversation history
Just Like a Live Call
Programmable Conversational AI (NLU-based) Video, Voice, and Text Bot

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Radisys Corporation - CONFIDENTIAL
Engage Video Assistant
Conversational AI-based Video Bot for Customer Engagement
 Video responses by human or
avatar
 Video bot integrated with
website
 Transfer to the live agent by
the video bot
 Video Ring Back Tone during
Live Transfer

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Radisys Corporation - CONFIDENTIAL
Insurance Bot with Engage Video Assistant

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Radisys Corporation - CONFIDENTIAL
Programmable In-Call Assistant
Record and Transcribe
the Call
In-Call Handsfree
Operations
Speech-enabled search Speech-enabled
commerce
“Hold, mute, transfer, add user” “Meeting Notes”
“Find a time on my
calendar on Wednesday” “Book me a ticket”
Add wake word driven personal digital
assistant to real-time calls
“Hey Sophie….”
In-Call Biometric
Authentication
Real-time Background
Noise Reduction
Keyword & Sentiment
triggered alerts and
promotions
In-Call Real Time
Language Translation
Add AI-based in-call actions
Engage In-Call Assistant
D
Telephony
Website
Mobile App
Voice Enabled
Video Enabled

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Radisys Corporation - CONFIDENTIAL
In-Call Assistant
In-Call Assistant for Conference Calls
 Automated Voice & Face Biometric
Authentication
 Speech-Enabled Virtual Assistant
 AI-based Noise Reduction

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Radisys Corporation - CONFIDENTIAL
In-Call Assistant

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Radisys Corporation - CONFIDENTIAL
Next Steps
Deliver AI-Based Voice & Video Services
Enable Digital Customer Experience
Increase Service Reach & Loyalty
Drive Revenue from High Value Services
Request a Custom
Demonstration and Trial
engagesales@radisys.com
Watch how
health care
centers can
answer frequently
asked questions
on COVID
vaccines
Watch how
health care
centers can
screen COVID
patients with a
video bot
Download
In-Call Assistant
Solution Brief
Download
Noise Reduction
Solution Brief
Download
Virtual Assistant
Solution Brief

15. Thank You
15
Radisys Corporation - CONFIDENTIAL
Request a Custom
Demonstration and Trial
engagesales@radisys.com