Wildix Italian Convention presentation

1. #wconvention
Wildix Convention 2017
Stefano Osler

2. #wconvention
Stefano Osler
2016 Review
Emiliano Tomasoni
Marketing
Dimitri Osler
New Products
Cristiano Bellumat
Wildix for the
Channel

4. 2016 Review

5. 2006
2014
2016
2012
2016
2016

6. DACH Region
+89%

7. France
+47%

8. Italy
+17%

9. +27%
+20%
+39%
+31%
+26%+48%
+20%

11. Cosa si aspettano le aziende dall’UC&C
• Un aiuto per il business
• Aumento di produttività
• Che non aggiungano problemi al dep. IT

12. Come dovrebbe essere
• I clienti dell’azienda sono contemplati dall’UC
• Le interfacce sono semplici
• I sistemi sono sicuri e semplici da gestire

13. Com’è in realtà
• I clienti non sono contemplati dalle UC
• I colleghi usano tool non organizzati
• Sono necessari altri livelli di sicurezza

14. Le UC non mantengono la promessa
• Aiutare ad avere più clienti e mantenere gli attuali
• Aumentare efficienza e produttività
• Ridurre la complessità tecnica

15. Il mercato è inquinato dai cacciatori di opportunità
• I Walking Dead Vendors
• Gli Operatori di Telecomunicazioni
• I VoIPTruz

16. La UC&C dovrebbe ambire a fare di più per le aziende
• I clienti sono passati dal telefono al Web
• La produttività è conseguenza dell’usabilità
• La sicurezza deve essere by design

17. Perché Wildix può mantenere la promessa?
• Come i clienti interagiscono naturalmente
• Come i lavoratori utilizzano la tecnologia
• La sicurezza è conseguenza della semplicità
Focus

18. Perché Wildix può mantenere la promessa
Plus - l’ingrediente segreto per battere la cattiva concorrenza
• I Walking Dead Vendors
• Gli Operatori di Telecomunicazioni
• I VoIPTruz

19. 2017 Focus
• WebRTC
• Cloud and Apps
• Security through simplicity
• Sales strategy for System Integrators in UC&C

20. #wconvention
Technical Point
Dimitri Osler

21. #wconvention
Results 2016

22. New PBX
380
760
1140
1520
1900
2014 2015 2016
968
1.294
1.848
+42 %

23. Tickets per Month
100
200
300
400
2014 2015 2016
392
215 197

24. The Team 2016
2 - New DevOps / Cloud Specialists
3 - New Mobile and WebRTC Specialists
2 - New Support Specialists
3 - New Integration Specialists

25. Development
New Features
212
Improvements
255
Bug Fixing
468

26. Average Response time
Critical
bugs
2 Days

27. DevOps
Main Releases - every 3-4 months
Hot Fixes - 2 days
Beta Releases - weekly
Alpha Releases - daily

28. #wconvention
Integrations
improve efficiency

29. Presence
Status Message
Until
Call - Chat - Video
buttons

31. Single Sign-On
Users Import
Contacts Import

32. On-Premise
Active Directory
(Federation Services)
Office 365
Authentication

33. Sign-On
Contact Import
Users Import
Presence
Click2Call
Call Pop-Up
Chat
IBM Connections

34. screenshot

35. Chrome Extension
Click2Call
Collaboration Finder
Chrome App
Open at boot
Single Sign-On
Contacts Import
Colleagues Import

36. Google - Chrome Book

38. Kuando - Open Space Problem Solver

39. Citrix Certified Applications
BYOD

40. Citrix
BYOD

41. BYOD

42. incoming call, ring - led blinks on the headset
short press, call is answered / disconnected
long press, call is rejected
press mute, call is muted in collaboration
on call - long press, call is held
held call - long press, call is unheld
idle - long press, redial
Mute status Sync
Features
BYOD

43. Universal Headsets Support

45. #wconvention
WMS & Cloud
secure by design

46. Cloud Telephony Problems
no local survivability
no mobile apps
no local lines (FXO / GSM / BRI / PRI)
no multi operator
no reliable fax support
no phone features
Unified Communications?

47. 9 Secrets of Wildix Cloud
Easy to create and maintain - No Downtime 99.94%
Automated provisioning
All the features built in, full UC
Full Separation and Privacy for each customer
Static Dedicated Public IP Addresses
Use any SIP trunk / media gateway
WMS Network, Cloud / VM / HW
Smart Bandwidth saver
Built-In Security

48. Easy to create an maintain
Per User License mode
Choose the platform HW / VM / Cloud
Choose the amount of users
A few seconds and the system is ready
Self Activations at any time

49. Automatic Provisioning
Order Devices
Assign to PBX
Ship
DONE

50. All features built-in
All Integrations
CRM, ERP, Ticketing systems,
Productivity tools, Hotel PMS
Headset Integration
Full Phones Services
Full UC Services

51. Direct RTP - Network Bandwidth Saver
Works for remote sites / remote devices
Works for video / audio calls
Disable video when not needed (up to 70 % less bandwidth)
Fully Automatic
Spares Gigabit of traffic every year
Necessary for low bandwidth internet connections

52. RTP Audio/Video
Internet

53. Bandwidth Saver
RTP Audio/Video
Internet PBX April 2017

54. HW / VM PBXs - Devices Reachability
• open a PBX from WMP
• click on it to connect to it
• open devices tab to
access any device
connected to it

55. WMS Network over Cloud / VM / HW
Mix PBXs of any technology
Offers redundancy
Local survivability

56. Multicast Paging
Multicast Paging
does not work over Internet

57. Paging over Cloud
15
a solution which supports multicast
and point2point paging
over single devices

58. Internet
Paging over Multicast and Internet

59. Secure by Design
SBC
VPN
Firewall
..
Wildix - Security, full encryption

60. W-AIR Base Multi Cell Auto Roaming Feature
Roaming over up to 200 sites
W-AIR 70 Support
Master PBX
Feb 2017
15 Slave PBXs

61. W-AIR Base SB
PoE powered base station
IEEE 802.3af
Ethernet PoE

62. W-AIR Multi Cell, benchmark
Gigaset
Spectralink
6500
Snom W-AIR BASE
Max Phones 100 4096 200 1000 (multicell)
Calls per base 8 11 8 8
Def Bases 30 1024 40 200
XML Phonebook Ext. Server Ext. Server Ext. Server YES
Features Sync no no no YES
Presence no no no YES
Intercom no no no YES
G.729 YES License! Module YES
Man Down no Ext. Server no YES (W-AIR 150)
Signon no no no YES
Remote Image no no no YES (100-150)
Multi base / PBX no no no 200

63. W-AIR Single Cell, benchmark
Gigaset C600
Gigaset
N510
Snom W-AIR SB
Telephones 1 6 8 8
Calls 1 4 4 4
XML Phonebook
no Ext. Server Ext. Server yes
Presence no no no
yes
Intercom no no no yes
G.729 yes yes no yes
Man Down no no no yes
Remote Picture
no no
no
yes
PoE no
(pro version)
no
yes

64. Switch Series 2016
High Power
All Gigabit
Green Ethernet 802.3az

65. WSG24POE 24 Ports PoE
Auto creation of Voice VLAN
using manufacturer id
Embedded dhcp server
for Voice VLAN
April 2017

66. Not enough ethernet ports in an room?
Solutions:
Add cabling?
Add local switch?
Missing ethernet ports

67. New PoE 5 ports switch
1 port IN up to 30 W
4 ports OUT, up to 15 W per port
Switch + Extender
No power adapter needed
PoE Switch
WSG05POE

68. New PBX HW 2017
New CPU Intel J1900
Fan Less CPU - Silent Design
Tested up to 1500 users - More Powerful
Same Power Consumption - Green
SSD Lifetime Sensor - Temperature Sensors
April 2017

69. SSD Sensor
Temperature Sensor
CPU / Memory
Phone Users Connected
Collaboration Users Connected
SIP Devices Connected
Active Lines
Feb 2017

70. #wconvention
Collaboration
improve efficiency

71. All my devices are ringing at the same time?

72. Device Selection
Using Collaboration
Via Feature Code

73. New Call Continuity
*5 During a call
*5

74. New File sharing
Mobile ready (April 2017)
Image & Video Previews
Cloud Secure History
Video Conference ready (April 2017)

75. New Chat Engine
Sync between devices
Full History
New Design
April 2017

76. BLF Tab
Timetables
Switches
Trunks
Feb 2017

77. RealCaller
Who is calling?
Unknown
+1231232
John Doe

78. Presence Driven Features
manage automatically calls depending on your status
use calendar

79. Outlook Calendar Presence

80. Outlook Calendar Presence
Status driven by events in Calendar
Auto Store two weeks of events
Works when Collaboration is closed

81. ASR / AI

82. Video Support
Browser
Camera
Mobile Apps

83. Collaboration - W-AIR 100 - 150
See who is calling
Show remote camera
June 2017

84. Good Bye!

85. Mobile - Call Interruption Protection
iOS: native call dialogs with
video support
iOS: native call history
Call interruption protection on
iOS 10 and all Android
versions
Feb 2017

86. iOS - Headset Integration
Answer / Hang up on Headset

87. iOS / Android - Smart Connection
Push notifications
Reduced Battery Usage
Works when app is closed
screenshoot

88. iOS - Voice Actions
• Start a call using your Voice
• developed using SiriKit
video

89. iOS / Android - File sharing
screenshoot
• Pictures
• Video up to 20 MB
(available April 1 2017)

90. iOS / Android - Conference Support
• up to 4 participants
• iOS support (April 2017)
Android already available via Chrome

91. New WP410 2017
• 2 feature keys
• 2 pages
• 4 BLF
• Improved Audio
• Quick DND

92. WP480G 2017
Display 132x64
3 Feature Keys
Display 320x240
Color Display
8 Feature Keys
2 Pages

93. WP480G 2017
Caller Image
Presence Ready
Super HD
Max 16 BLF
Gigabit

94. New WP490G 2017
10 Line Keys
2 Pages
Color Display
New Design
8 Line Keys

95. New WP490G 2017
Caller Image
Max 30 BLF
Presence Ready
Gigabit

96. Visual Voicemail
* Cristiano B.
* 103
* Stefano Osler
13 Jan 08:30
13 Jan 10:47
13 Jan 14:30

97. Improved audio - TIA-920 Wideband Capable
Eliminated resonance issue on
WP480 / WP410 handsets
New Handset Speaker
Isolating and sound enhancing
material in handset
Updated DSP SW in collaboration
with Audiocodes (WP480 - WP490)

98. BLF
Visual BLF
Audio BLF
Custom for each Key
Show who is calling
I.Michelaz …

99. Full Presence
Show ACD Status (available, not available, wrap up - pause)
Show Presence Status (online, away, dnd)
June 2017

100. New Expansion Module WP490EXT
Color display
New Design
2 pages
40 BLF
Presence Ready

102. Video preview
who is in front of the door phone?
button to answer
video preview WP600A / ACG

103. Separated Audio / Video Sources
AUDIO
VIDEO

104. #wconvention
Business
find and retain customers

105. Chat
Video
Screen Sharing
File Sharing

106. Kite vs Zopim, comparison
Kite Zopim
Chat YES YES
Video YES no
Screen Sharing YES no
File Sharing YES no

107. Kite - How it works?
Send a reminder of the chat
chat transcript, both user and agent
receive a memo of the chat for future reference

108. Business - Kite - Chat Transcript

109. Business - Kite - Video
Video to
WP600ACG
Video
to mobile Apps

110. Screen Sharing
• Remote display selection
• support special key combinations
(ctrl-alt-del)
• support for international keyboard
March 2017

111. #wconvention
Video Conference

112. Video Conference
What Gartner
said about our Video Conference?

113. Business - Video Conference
Easy to use
Full PBX integration
Full PSTN Integration

114. Business - Video Conference
Firefox Support Website Sharing
Conference
Introduction

115. NEW
Business - New Dial-In Numbers

116. Ubiconf-Voice

118. 1 HD speaker 8 Watt
4 meters of radius
Audio HD optimized for voice
3 microphones built-in
2 x external mic support (not
available)
Battery
700mAh
4 hours talk time

119. USB
Win - Mac OS X - Linux
Bluetooth
WP600A - iOS / Android - W-AIR
150
Dedicated answer / hang up
button
via Headset Integration Utility

120. Secure by Design - WMS
Improve efficiency - Collaboration
Find and retain customers - Kite & ubiconf

121. Partner - Technical Trainings
A lot of solutions on the market
but lack of information about their differences
UC&C Specialist Advanced Training
No dedicated trainings on UC in Italy

122. #wconvention
Marketing
Emiliano Tomasoni

123. marketing

124. marketing
do

125. marketing
program
do

126. marketing
program
do
support

127. marketing
program
do
support
wildix.com

128. marketing
program
do
support
e-mailing
wildix.com

129. marketing
program
do
support
e-mailing
contacting
wildix.com

130. marketing
program
do
support
road show
e-mailing
contacting
wildix.com

131. marketing
program
do
support
road show
e-mailing
contacting
wildix.com
lead generation

132. marketing
program
do
support
road show
e-mailing
contacting
events support
wildix.com
lead generation

133. marketing
program
do
support
Data
vs.
Stories
Kouzes and Posner (2002)
road show
e-mailing
contacting
events support
wildix.com
lead generation

134. wildix.com blog.wildix.com manuals.wildix.com landing pages
16.900 2.800 3.700 6.800
Visits per month
30.200 visits

135. AdWords
IMPRESSIONS CLICKS CONVERSIONS
339.983 11.256 123
Campaigns
195 € / per conversion
14 deals

136. LEAD to DEAL
Luca Mogentale - RETI

137. EVENTS PEOPLE CALLED PEOPLE PRESENT
6 578 113
Road Shows
94.000 € sales

138. "Il 21 ottobre abbiamo organizzato un Road Show con
26 partecipanti. Abbiamo invitato non solo i potenziali
clienti ma anche i già clienti.”
“…abbiamo dimostrato loro che il prodotto che
hanno scelto è sempre capace di rinnovarsi."
Eddy Randon - New snc
Road Show

139. "L'evento ha accelerato alcune trattative
e c'è stata anche la chiusura di una vendita
il giorno stesso "
Eddy Randon - New snc

141. #wconvention
Cristiano Bellumat
Sales Manager

142. MANTENERE
RAFFORZARE
CREARE
Il System Integrator ideale

143. MANTENERE
RAFFORZARE
CREARE
Il System Integrator ideale

144. • Acquisire nuovi clienti COSTA 5 VOLTE di più
• Le aziende perdono mediamente il 10% dei clienti all’anno
• Ridurre la defezione al 5% incrementa i PROFITTI fino al 65%
Philip Kotler - Professor of International Marketing
Il System Integrator ideale

145. • Misurare e verificare se le aspettative sono soddisfatte
• Stimolare i feedback dal cliente
• Suggerire regolarmente un uso efficace del prodotto
• Collaborare in modo continuativo con i clienti per migliorare i propri
processi
Il System Integrator ideale

146. Il System Integrator reale
• Uso scarso o incorretto dei social network
• Non esiste un processo per generare referenze
• Mancanza focalizzazione

147. LIBERARE RISORSE
Il System Integrator ideale

148. 6 - 7 - 8 Aprile 2017 unica sessione Bologna
€ 2.200
UC&C Sales Specialist
• schema per liberarsi dalle attività poco remunerative
• identificare le attività sulle quali investire
• generare vendite attraverso i clienti
• mantenere e rafforzare la relazione con il cliente

149. Wildix Sales
Community
•novità e approfondimenti commerciali
•competenze sulle soluzioni Wildix
•cosa, come e a chi vendere
•casi di successo
•opportunità di business
•gestione trattative
Wildix Sales Community

150. NUOVI PRODOTTI 2017
“I clienti possono avere la macchina in qualsiasi colore
vogliono a patto che sia nero”
Henry Ford - founder Ford Motor Company

151. NUOVI PRODOTTI 2017