This document discusses how SD-WAN can improve the UCaaS customer experience. It notes that conference calls are becoming more common, with many users using multiple devices and IT departments managing multiple phone and collaboration platforms. It then summarizes growth in the SaaS market and challenges with traditional MPLS and public internet connections. The document defines SD-WAN as a way to connect networks over large distances with reliable performance for real-time applications. Key benefits of SD-WAN are listed as lower costs, more bandwidth options, improved cloud performance, and quicker implementations. It concludes by listing considerations for evaluating UCaaS and SD-WAN solutions like deployment models, provider relationships, and support offerings.

2. How can SD-WAN improve the
UCaaS customer experience?

3. of audio calls in
enterprise are
conference calls –
and its growing
Wainhouse Research on the drivers for UCaaS adoption
UCaaS TOOLS ARE REPLACING
TRADITIONAL TELEPHONY
40-75%

4. of audio calls in
enterprise are
conference calls –
and its growing
of users communicate
at work with 3 or more
devices
Wainhouse Research on the drivers for UCaaS adoption
UCaaS TOOLS ARE REPLACING
TRADITIONAL TELEPHONY
40-75% 75%

5. of audio calls in
enterprise are
conference calls –
and its growing
of users communicate
at work with 3 or more
devices
of IT Decision Makers
have multiple PBX
vendors in production
while 33% have 2 or
more UC platforms
Wainhouse Research on the drivers for UCaaS adoption
UCaaS TOOLS ARE REPLACING
TRADITIONAL TELEPHONY
40-75% 75%
75%
33%

6. SaaS MARKET SIZE IS POISED
TO EXPAND
SaaS has grown 20.3%
in 2016 to $37.7 billion
Gartner
SaaS market is poised
to surpass $112.8
billion by 2019
IDC
Overall market will
reach $164.29 billion
by 2022
Transparency Market
Research (TMR)
2016 2019 2022

7. This growth is due to organizations of all sizes
becoming comfortable with cloud software
SaaS market is poised
to surpass $112.8
billion by 2019
IDC
Overall market will
reach $164.29 billion
by 2022
Transparency Market
Research (TMR)
2016 2019 2022
SaaS has grown 20.3%
in 2016 to $37.7 billion
Gartner

8. Due to the real-time nature of VoIP,
video-conferencing and other
cloud applications, it is critical that
the network delivers low and
consistent latencies

9. MPLS has been the go-to solution
for enterprises looking to stabilize
voice communications
Remote users by default have
been using the public Internet as
their mode of communication

10. MPLS struggles with extremely long
deployment timelines

11. MPLS
DEPLOYMENT
TIMELINES
60
DAYS
80
DAYS
100
DAYS
120 +
DAYS

12. HOW DOES MPLS
EFFECT BUSINESSES?
• Impedes business expansion initiatives
• Limited connection to cloud applications
• High IT Expertise
• Expensive implementation and
maintenance

13. Remote users can expect challenges
with using public Internet

14. CHALLENGES WITH
PUBLIC INTERNET
Unreliable Latency

15. CHALLENGES WITH
PUBLIC INTERNET
Unreliable Latency
Congestion-based Packet Loss

16. CHALLENGES WITH
PUBLIC INTERNET
Unreliable Latency
Congestion-based Packet Loss
Delivering a subpar collaborative experience

17. WHAT IS SD-WAN?

18. Software-Defined Wide Area Network is a technology used
to connect enterprise networks over large geographic
distances. The solution provides local and global businesses
with enterprise-grade, reliable performance for real-time
applications like voice and video. It is also cloud-agnostic,
enabling improved performance even when voice
applications are hosted in any cloud environment.
WHAT IS SD-WAN?

19. WHAT ARE THE BENEFITS?

20. Lower Costs +
MORE BUSINESS
More Bandwidth =
40% LOWER COSTS + 95%
BANDWIDTH SAVINGS
Happy Customer =
BENEFITS

21. IMPROVED CLOUD
PERFORMANCE
More Cloud Options + Global Connectivity =
WIN WIN
BENEFITS

22. QUICKER
IMPLEMENTATIONS
MORE
SOLUTIONS
DECREASED
CAPITAL EXPENSE

23. KEY CONSIDERATIONS WHEN EVALUATING
UCaaS Solutions + SD-WAN

24. The type of SD-WAN
deployment model is critical
When evaluating solutions
KEY CONSIDERATIONS

25. SD-WAN DEPLOYMENT
MODELS
KEY CONSIDERATIONS
Appliance
ideal for customers that are still hosting
many of their applications in their private
data centers

26. SD-WAN DEPLOYMENT
MODELS
KEY CONSIDERATIONS
Appliance
Appliance + Cloud Gateway + Backbone
ideal for customers with applications that
are latency and jitter sensitive, and spread
across the globe

27. SD-WAN & UCaaS
PARTNERSHIPS
What type of relationship does the
SD-WAN & UCaaS provider have?:
None Referral
UCaaS Provider
Resells SD-WAN
UCaaS Provider
Hosts SD-WAN
KEY CONSIDERATIONS

28. EVALUATING PROVIDER’S
PAST PERFORMANCES
KEY CONSIDERATIONS
Pre-sales Proof of Concept Implementation Support
Discuss all phases of the process:

29. THAT’S THE POWER OF
UCaaS + SD-WAN

30. Contact us at
letsconnect@calltower.com
#UCJourney