This document discusses urban regeneration and social innovation in the city of Sestao, Spain. It describes Sestao Berri, a public organization created to promote socio-urban regeneration and community development. Sestao Berri uses social intervention models and community action projects to address social issues during the urban regeneration process. Examples of projects discussed include rehousing management, community workshops, and the TRIME energy saving initiative. The conclusion emphasizes the importance of social intervention planning, community action, and the role of local intermediaries in scaling up urban social innovation.

1. Urban Regeneration:
Housing and Social Innovation
Luis Carlos Delgado Ortiz
General Manager SESTAO BERRI 2010 S.A.
luiskar@sestaoberri2010.com
Tilburg
21.09.2016
First SIC Summer School on Urban Social Innovation
TIU, 20 till 23 september 2016
The Role of Intermediaries in Urban SI Upscaling

2. 2
1. WHERE IS CITY OF SESTAO?
2. WHAT IS SESTAO BERRI? - FOR WHAT
THIS TOOL IS NECESARY?
3. WHY THE SOCIAL ATTENTION IN URBAN
REGENERATION PROCESS? SOCIAL
INTERVENTION MODEL IN SESTAO BERRI
4. COMMUNITY ACTION PROJECTS – TRIME EU
PROJECT
5. CONCLUSIONS – LESSONS LEARNED
INDEX OF THE PRESENTATION :

3. 3
WHERE IS SESTAO?

4. 4
¿WHERE IS SESTAO? – BASQUE COUNTRY (NORTH OF SPAIN)
SESTAO is a
municipality
located in the
North of Spain in
the Basque
Country, close to
the city of Bilbao.

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¿WHERE IS SESTAO? – GEOGRAPHIC SITUACION

6. 6
¿WHERE IS SESTAO?-CHARACTER OF MUNICIPALITY

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¿WHERE IS SESTAO? – General Data
Extension: 3,5 Km2 Total
but only 0.9 Km2 residential area
Distance from Capital province
Bilbao: 11 kms.
Region: Grand Bilbao Metropolitan
(Outside left)
Historical territory: Biscay
Population: 28.052 inhabitants
(2016) opposite the 42.905 (1978)
Year
Unemployment
rate
number of
unemployed persons
registered
Population
ago-16 22,86% 2.901 28.052
2015 22,99% 3.007 28.052
2014 24,25% 3.189 28.288
2013 25,05% 3.290 28.651
2005 14,71% 2.003 30.350

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GUGGENHEIM MUSEUM
(BILBAO)
Do you know it?
¿WHERE IS SESTAO?

9. 9
FROM INDUSTRIAL BOOM
TO SOCIAL, ECONOMIC
AND URBAN
DEGRADATION

13. 13

14. 14
WHAT
IS
SESTAO BERRI?

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¿WHAT IS SESTAO BERRI?
An interinstitucional
collaboration tool for work
in the urban and social
regeneration of the town of
Sestao

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WHAT IS SESTAO BERRI?
Sestao Berri is a company 100% public owned 50% by the Department
of employment and social policy of the Basque Government and the
municipality of Sestao.
50%

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¿WHAT IS SESTAO BERRI?
Social
Focus
Technical
Focus
GLOBAL
VIEW
Social and
Urban
Regeneration

18. In SESTAO BERRI we seek guide the urban
regeneration policy towards an integrated
focus that includes social support, from the
technical, economic and community view as
well as all necessary sectoral and crossing
actions to ensure the result of interventions.

19. 19
FOR WHAT
THIS TOOL
IS NECESARY?

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SESTAO BERRI was created to promote to socio-urban regeneration and foment the renovation
of buildings and also neighboring communities on a conventional and social level through:
 Coexistence management. Firts step to any socio-urban transformation is the management
of the coexistence to achieve reasonable levels of the same, that allow future socio-
communitary improvements.
 Rehousing management. The rehousing process ensures the integration of all the individuals
affected by previous urbanistic operations on the area of action. This way the changes of
context imply a global improvement on their quality of life, aiming towards an adecuate
adaption to the new home and surroundings.
 Renovation management. During renovation process of the building, there is constant
counselling for the families relocated to other housing. If there is no relocation necessary, a
reactivation of the community is performed. This takes cares of troubles shooting,
community meetings, conflicto management and promoting coexistence.
 Municipal housing rent management. A total of 120 households compromiso to suporvise
the compliance of rental agreement contracts. This is achieved due to adecuate management
and social intervention to guarantee the consistency of good mantenance for the households
and community areas. Other purposes are to reach an adecuate neighbours coexistence and
establish a supervisión of the ocupation of the house holds to avoid conventional problems
or mediate if necessary. Additional goals are the constitution of communities and their
management under supervisión of communitary educators billing, recovery management,
payment agreements and regulate the house holds to technical standards.

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WHY THE SOCIAL
ATTENTION IN
URBAN
REGENATION
PROCESS?

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SOCIAL INTERVENTION MODEL IN SESTAO BERRI
• INDIVIDUAL / FAMILY INTERVENTION AND
BACKING IN ALL THOSE PROCESSES
PLANNING OF URBAN REGENERATION.
• GROUP INTERVENTION IN COMMUNITIES
OF OWNERS TO ADDRESS THOSE PROCESSES
URBAN.
• COMMUNITY INTERVENTION IN THE AREA
TO BE REGENERATED THROUGH
COMMUNITY ACTION AND ECONOMIC
DEVELOPMENT.

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HOUSING SYSTEM FLOW CHART
Phase I.
Diagnosis
analysis and
desing of the
intervención.
Phase II.
Rehousing
Planning
Phase III.
Rehousing
.
Phase IV.
Follow-up
inspection
Phase IV.
Evaluation
meeting
First stage diagnosis to settle the
addapted intervention as a guide
line for further phases.
Second stage or phase those taking part
in this phase should become used to the
routines whether the housing is temporary
or not.
Moving to the new household
Follow-up inspection is carried out
to solve issues and assure the adeluate
coexistence within the neighbourhood
The development of the
whole process will be
evaluated in all áreas
of social intervention

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Main goal of Social Intervention:
• QUALIFY (EMPOWER) PEOPLE IN THEIR PERSONAL
AUTONOMY:
• Specific objetives-goals:
 Meet the household and common areas maintenance.
 Compliance with household expenses.
• Improve conventional coexistence within family unit
(inmediate family and residents)

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WORK AREAS OBJECTIVES:
- Housing Area.
- Economic Area.
- Convivencial
Relationship Area.
- Get the good conversation of
housing, working the visión of the
home as their home and to get
more implication.
- Actions can be proposed for the
upkeep and maintenance or
common áreas.
- Organize to best fit the convivencial
home.
- Raise awareness-given the obligation
that every householder must fulfull
housing requirements, rent and
community fees.
- Intrafamiliar and extra familiar
(family and non-family)

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WORK AREAS OBJECTIVES:
- Coexistence Relationship Area.
• Intra familiar – Inside Family:
- Learning how to take on and asume
responsibilities voluntarily.
- Reinforcing family ties or
relationships and the concept of the
family.
- Enabling individuals to integrate into
personal development process.
- Modifying personal and social
behaviour in order to achieve a
meaningful attitude in social settings.
- Preventing personal, social and
educational difficulties related to
social inadaptation or
maladjustment.
- Encouraging individuals skills and
attitudes.
- Boosting personal autonomy.
• Extra familiar:
- Favour social and cultural
interchange.
- Facilitate social inclusión.
- Encourage self initiative in social
environment.
- Improve individuals ability to
understand the social environment

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Conceptual and Methodological tools for the
intervention are:
• Home visits.
• Accompaniments (Accompanying the person).
• Orientation and advisory (Monitoring of families)

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ATTENTION TO FAMILIES
At the family level, there is a protocol attention to families:
 Diagnostic phase for data collection and
important information to begin intervention.
 Design lines of action (action plan)
 Develop of implement a plan of action.
 Evaluation of the work done in coordination
with all actors involved in the process.

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COMMUNITY
ACTION
PROJECTS

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COMMUNITY INTERVENTION
SOCIO-COMMUNITY MANAGEMENT AND SOCIAL INCLUSION : LIST OF PROJECTS
PROJECTS OF PARTICIPATION SOCIAL
-2 editions ERAIKI models contest with schools of primary of Sestao (2010-2013)
-3 editions encounter between cultures of interculturality and cohexion social (2010, 2011 and
2013)
-Guide weaving coexistence: building my home, my community and my neighborhood (2013)
-Video documentary Taupadak (2013)
-Day of presentation to the neighbourhood of the coexistence and Taupadak Guide. (2013)
PROJECTS COMMUNITY
-Course of adaptation to housing in coordination with Fundación Secretariado Gitano (2010)
-Workshop of power in coordination with Fundación Secretariado Gitano and Caritas (2011)
-Workshops of preparation to the relocation both with adults as with children (between 2006
and 2013)
PROJECTS OF INCLUSION LABOUR
-Program of agents of coexistence with the City Hall. from Sestao (2010)
-Workshop Multioficios with Goiztiri and Basque Government (2010)
-Program agents of educational intervention with the City Hall. from Sestao (2011)
-Program agents and Social intervention with the City Hall. from Sestao (2012)
-3 workshops on use of painting and masonry with Behargintza (2010, 2011 and 2012)

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HABITAT PROJECT COFINANCING WITH CAIXABANK

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HABITAT PROJECT COFINANCING WITH SOCIAL CAIXABANK
GENERAL OBJECTIVE
The project aims to the social transformation of the lower area of Sestao
(called Txabarri - Sol – Los Baños) through social participation,
intercultural coexistence and social cohesion to enhance the
improvement of the quality of life of the neighbors, community,
neighborhood and municipality in general
SPECIFIC OBJETIVES
• Strengthen the cultural and social identities existing in the district
based on closeness and mutual respect among different groups; past,
present and future.
•
Reinforce the fulfilment of rights and obligations as neighbouring / as
through spaces of dialogue, reflection towards it improves of
coexistence and good practices in housing / community
•
Boost technical of participation with the community and institutions
for the construction partner-urban of the habitat generating a
movement social solid for the benefit of the community

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HABITAT PROJECT COFINANCING WITH SOCIAL CAIXABANK
ACTIVITIES
• Community Audiovisual workshop "Taupadak": Opinions, concerns,
feelings and desires of the people who live the reality of the quarter
on the integration, rehabilitation, interculturality
• Guide weaving coexistence: good practices in the relationships
intercultural, communication, standards coexistence and good
working community. Deploy partner-community workshops
• 3th meeting intercultures: strengthen them identities cultural and
social existing in the district starting of the closeness and respect
mutual between them various collective; past, present, and future

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HABITAT PROJECT COFINANCING WITH SOCIAL CAIXABANK
Link Documentary Video
TAUPADAK: A day in the heart
of a neighborhood
https://www.youtube.com/wat
ch?v=eeuKiWm1Aek

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HABITAT PROJECT COFINANCING WITH SOCIAL CAIXABANK
GUIDE WEAVING COEXISTENCE AND CALL FOR CHILDREN URBAN DREAMS

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HABITAT PROJECT COFINANCING WITH SOCIAL CAIXABANK
3th meeting intercultures:

37. 37
HOUSGAI PROJECT : ACTIVE AGEING PROJECT
In order to test new models of care that enable individuals to grow old in
their homes the Basque Government has completed the Housgai project.
So, we have tested new models of health care allowing seniors to age in their
homes by integrating aspects of socio-health care, rehabilitation and
adaptation of the environment and the integration of services already existing
and new services. This multidisciplinary approach is one of the major
developments of the project.
Link Housgai
Project Video :
https://www.yo
utube.com/wat
ch?v=7W7QbRp
xQfs

38. TRIME is a community led energy saving initiative
helping social housing residents to reduce their energy
use. It is based on volunteer Energy Ambassadors
supporting other residents to save energy and to save
money and live a healthier lifestyle.
Trias Mores Energetica (TRIME) is an energy saving
project that runs in 5 countries (UK, France, Spain, the
Netherlands and Belgium) for 3 years (2014-2017).
The work is co-funded by the European Union.

39. ABOUT THE TRIME PROJECT
TRIME is a project that will help residents in social housing save money on their energy bills.
Our aims for 2017 to achieve this are:
 3,875 residents across 7 TRIME pilot sites to get advice from Energy Ambassadors about reducing their energy
consumption enabing an approximate energy saving of 10 percent through behaviour change.
 Saving 2 GWh through residents replacing household appliances.
 An additional 2 GWh saving through 200 households renting energy efficient appliances.
 TRIME Partners will retrofit 1,000 homes with energy efficiency improvements saving 2.4 GWh.
 200 additional social housing organisations will be encourage an approximate 1,250 of their residents to change
their behaviour and reduce their energy consumption by around 10%
To achieve these aims we will focus on:
 Research
TRIME will conduct research to understand residents’ current energy habits, including the number of appliances they own
and if they know how much energy these appliances consume. The results from the research will help to inform the rest
of the project and shape the messages that are delivered to customers.
 Energy Ambassadors
TRIME is a community led energy saving initiative based on volunteer Energy Ambassador suporting other residents to
save energy and to save money. The volunteer Energy Ambassadors will be equipped with training and a toolkit so they
can easily show others how to save energy and help others to save. We anticipate to have 60 energy Ambassadors across
Europe sharing advice and ideas about saving energy.
 Measurement and Monitoring
TRIME will measure the energy savings of residents as a result of changes in behaviour through TRIME outputs, such as
energy saving advice from the Ambassadors or a change of an electrical appliance. Energy savings will be measured
through the installation of Smart Meters and residents providing their own information about consumption.

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VIDEO TRIME PROJECT
Link for Trime Project Video :
VIMEO.COM/182880985
Password : blueokapi

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CONCLUSIONS – LESSONS LEARNED
• Is necesary planning social intervention in the neighborhoods to
implement processes of urban regeneration and consider housing
policy as social policy rather than investment in “brick” but in social
care for the people.
• Community action and networking are a main tool for preparing
social innovation with which the neighborhoods will face its process
of urban regeneration.
• From Social Innovation we can draw a behavior change strategy in
social housing to prevent homelessness.
• The Role of Intermediaries in Urban SI Upscaling must be done by the
public agents more close to the social reality of the citizens.

43. THANKS FOR YOUR
ATTENTION

44. Urban Regeneration:
Housing and Social Innovation
Luis Carlos Delgado Ortiz
General Manager SESTAO BERRI 2010 S.A.
luiskar@sestaoberri2010.com
Tilburg
21.09.2016
First SIC Summer School on Urban Social Innovation
TIU, 20 till 23 september 2016
The Role of Intermediaries in Urban SI Upscaling