From the SIC Summer School on urban social innovation

1. / Date: ____________________/ Project: ____________________ / Case: ____________________ / Project team: ____________________
CUSTUMER JOURNEY
Map the users journey through the service by mapping the interactions of the user with the service before, during and after using the service.
Illustrate the steps of the journey and comment the illustrations.
BEFORE
DURING
AFTER
01 02 03 04 05
06 07 08 09 10
11 12 13 14 15