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Upgrade To BMC Remedy ITSM 7.6

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Vyom Labs
Vyom Labs

Introduction Why Upgrade? Quick go-through What's New in ITSM 7.6 Upgrade to BMC Remedy 7.6 Contact info@vyomlabs.com for more information.

Technology
1 of 69
Upgrade To BMC ITSM 7.6 Webinar Presents
Disclaimer ,[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object]
Introduction ,[object Object],[object Object],[object Object],[object Object]
Why upgrade?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A customer may choose to upgrade for several reasons
BMC Remedy IT Service Management 7.6 what’s New? what’s New?
BMC Remedy AR System 7.5 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Developer Studio
Version Control
Historical user license usage
BMC Remedy Mid-Tier 7.5 ,[object Object],[object Object],[object Object],[object Object],[object Object]
Flashboards in Flex
Browser License Release
Web Reporting (Macros)
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],User Interface Enhancements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BMC Remedy Approval Server Enhancements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BMC Remedy Approval Server Enhancements Cont.. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Approval Central
Approvals flow-chart
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Atrium Core
Atrium Explorer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Atrium Core Class Manager
Atrium Core Explorer
BMC Remedy Service Desk 7.6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service Desk ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Incident Management Console
KPIs
Best Practice View
Change Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Change Management Cont… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Change Management Fields ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Release & Activity Management Console
Release Management Best Practice View
Change Management Console
Infrastructure Change - Best Practice View
Impact Simulator
BMC Remedy Asset Management 7.6 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CI unavailability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contract Management Console
Software Asset Management Console
Service Level Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Two big improvements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SLM View On Help Desk Form
Upgrade to 7.6
Upgrade Scope ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Upgrade Approaches’ ,[object Object],[object Object]
Upgrade on same server ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Upgrade on new server ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recommend Approach Vyom Labs recommends the second approach i.e. “Upgrade on new server” because of its less number of disadvantages as compare to the first approach.
Upgrade steps ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Installation of AR Server & ITSM applications ,[object Object]
Installation of BMC Atrium & ITSM applications ,[object Object]
Installation of BMC Remedy & ITSM applications ,[object Object]
Installation of BMC Remedy Service Level Management & ITSM applications ,[object Object]
[object Object],[object Object],[object Object],Customization rebuild/migration.
Foundation data configuration/migration ,[object Object],[object Object]
Foundation data configuration/migration ,[object Object]
CMDB Data Migration ,[object Object],[object Object]
Setting up all the integrations ,[object Object]
Application process data configuration/migration ,[object Object]
[object Object],Application process data configuration/migration
[object Object],Service level Management Data Configuration / Migration
[object Object],[object Object],Application Transactional Data Migration
Application Transactional Data Migration ,[object Object]
Posts Upgrade Activity ,[object Object],[object Object]
Vyom Labs - BMC Remedy Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Questions
Contact Us Email: For Sales and Other Queries : [email_address] For Tech Queries : [email_address] BSM Solutions & Services || ITIL Consulting & Training

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