Service Management
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Service management is needed to manage the interaction between users and IT organizations and ensure technology services meet business needs. It involves managing the service desk, responding to incidents, identifying root causes of problems, maintaining service environments, controlling changes, monitoring service levels, and developing IT personnel. The goal is to deliver high quality, available services while minimizing disruptions and improving processes over time.
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Editor's Notes
- I’ve been asked to talk to you about service management. So for the next 15 mins or so that’s what I’m going to do. Feel free to jump in with questions or save them for the end as I’ve allocated time there too.