Vincent Carter has over 30 years of experience in customer service, management, security, and hospitality roles. He currently volunteers at Lighthouse, a nonprofit that assists members with employment and housing services. Previously, he was Assistant Chief of Security at Carabetta Management Company and held various management roles such as Branch Manager, General Manager, and Beverage Manager at companies including Enterprise Rent A Car, Metropol Night Club, Holiday Inn, and Embassy Suites Hotel. Carter has a background in math and seeks a goal-oriented opportunity utilizing his successful experience.

1. Vincent E. Carter
59 St James Avenue
Springfield, MA. 01109
(413) 883-0459
vincecarter43@yahoo.com
Objective: Goal-oriented,energetic, professionalseeking an opportunity to utilize many yearsof
successfulexperiencein customerservice, human service, management,salesand security positions.
WORK EXPERIENCE:
Lighthouse-Member/Volunteer Dec. 2016-present
Springfield,MA.
Assistinall aspectsof Lighthouse whichincludeMemberServices,EmploymentServices,Hospitality
ServicesandHousingServices.
Carabetta Management Company- Assistant ChiefofSecurity Oct. 2013-Mar. 2016
Springfield,MA.
Maintains a safe and secure environmentfor tenants,visitors and staff by establishing andenforcingsecuritypolicies and
procedures;supervising the security guard force.
 Updates job knowledge by participating in educationalopportunities; readingprofessionalpublications;
maintaining personalnetworks; participatingin professionalorganizations.
 Accomplishesorganizationgoalsby accepting ownership foraccomplishing newand different requests; exploring
opportunitiesto add value to job accomplishments.
 Security Manager Skills and Qualifications:
ManagementProficiency,Surveillance Skills,Analyzing Information ,Informing Others,Staffing,Coordination,Tracking
Budget Expenses,Handles Pressure,Reporting Skills,Scheduling,Dealing with Complexity
ACD Direct- CustomerService Agent Oct. 2009-Sept. 2013
Pittsburgh,PA.
Verbal Communication,Phone Skills, Listening, Data Entry Skills, People Skills, Informing, CustomerFocus,Customer
Service,Attentionto Detail,Professionalism,Multi-taskingl
Avis Rent A Car-SeniorShiftManager Aug. 1999-Feb. 2007
Pittsburgh,PA.
 Supporting achievement of location sales and margin goals.
 Ensuring positive customer experience.

2.  Achieving individual sales goals and customer service goals.
 Growing sales utilizing business-to-business sales tactics.
 Upholding company standards by ensuring cars are presentable to customers.
 Clean and service facilities/vehicles to ensure customer satisfaction.
 Strong communication and multitasking skills.
 Ability to drive multiple types of vehicles.
 Ability to read and understand driving directions and maps.
Enterprise Rent A Car- Branch Manager Mar. 1996-Aug. 1999
Pittsburgh,PA.
SAME AS ABOVE
Metropol-General Manager Jan. 1993-Mar. 1996
Pittsburgh,PA.
Oversees the holistic aspect of the club. Managers have the ability to do multitasking with fun
and possess business management skills to make sure that the environment and revenue of the
night club meets the business format.
 The most crucial aspect in the job description of a night club manager is achieving quotas
in sales and profit margins.
 Profitable night club is mostly achieved through providing good quality of music,
talented DJs and proper maintenance on the lighting, dance floor and other things that
may enhance the ambience of a nightclub.
 The nightclub manger is also responsible for training and hiring qualified employees like
barmaids, bartenders, cashiers, bouncers, cooks, DJs and maintenance workers.
 The nightclub manager oversees the process of ordering food, glasses, alcohol, ice,
napkins and other club supplies on routine basis.
 The job of a night club manager entails good planning strategies and implementing night
club’s special promotions.
 Moreover, nightclub managers require adherence with safety standards regarding club
operations, transferring money to the bank as well as preventing theft.
Holiday Inn-Beverage Manager Jan. 1992-Jan. 1993
Fairfax, VA.
 Deliver the company experience for guests.
 Work with the company team to create the company experience for guests.
 Create an environment for guests designed to stimulate all senses through personal services,
amenities and experiences.
 Follow up with guests with additional services that enhance the guests’ experience.
 Handle guest requests personally and/or refer as appropriate.

3.  Demonstrate company values when providing service and teamwork.
 Create luxury for all the senses by preparing beverages and serving guests in the bar accordance
with company standards.
 Set and maintain purchasing procedures for all beverages.
 Maintain par levels of stocked beverages at all times.
 Display beverage selections in an attractive manner.
 Maintain cleanliness of bar area at all times.
 Suggest non-alcoholic and alcoholic beverage selections.
 Demonstrate a thorough knowledge of beverage recipes and mixing procedures.
 Prepare drinks in accordance with the guest’s order.
 Maintain knowledge of beverages and wines.
 Create and maintain all beverage lists.
 Adhere to legal and/or company policies and standards.
 Understand and follow the laws and guidelines for beverage service.
 Handle cash,checks and/or credit cards in accordance with company policies.
Embassy SuitesHotel-Beverage Manager Jan. 1991-Jan. 1992
Coraopolis,PA.
SAME AS ABOVE
Confetti,Inc.-General Manager Aug. 1985-Jan. 1991
Pittsburgh,PA.
Over sees the holistic aspect of the club. Managers have the ability to do multitasking with fun
and possess business management skills to make sure that the environment and revenue of the
night club meets the business format.
 The most crucial aspect in the job description of a night club manager is achieving quotas
in sales and profit margins.
 Profitable night club is mostly achieved through providing good quality of music,
talented DJs and proper maintenance on the lighting, dance floor and other things that
may enhance the ambience of a nightclub.
 The nightclub manger is also responsible for training and hiring qualified employees like
barmaids, bartenders, cashiers, bouncers, cooks, DJs and maintenance workers.
 The nightclub manager oversees the process of ordering food, glasses, alcohol, ice,
napkins and other club supplies on routine basis.
 The job of a night club manager entails good planning strategies and implementing night
club’s special promotions.
 Moreover, nightclub managers require adherence with safety standards regarding club
operations, transferring money to the bank as well as preventing theft.
SKILLS

4. *Well versedinMicrosoft Office.
*Managingand Motivatingco-workers/employeestoexcel whilecreatingafunand positive work
environment.
*Extremelypersonablewiththe abilitytotroubleshootandthinkquicklywhile comingtothe best
solutionforall involved.
*Detail-orientedanddependable withthe abilitytoworkwell independently.
*Abilitytoadaptquicklyandeasilytonew systems.
EDUCATION
Duquesne University-MathMajor(2 yrs)
Pittsburgh,Pennsylvania
WestAlleghenyHighSchool-Diploma
Imperial,Pennsylvania
TRAINING
Behavioral Interviewing
EntertainmentOne ManagementTraining
ManagementDevelopmentTraining
CustomerService Training and Seminars-PryorSeminars
SalesTraining and Seminars
REFERENCES AVAILABLE UPONREQUEST.