How do you deliver a truly differentiated customer experience (CX) that moves the needle? With the CX journey as the new battleground, your success depends on the quality of the experience that your organization is able to deliver. Join us as we explore this topic and share some insights from a recent study by Forrester Research Inc. about the secrets to improving digital customer experiences.
For more, please visit SAP Hybris at: https://hybris.com/en/products
Optimize Business Intelligence Efforts With Embedded, Application-Driven Anal...SAP Analytics
Want to discover, procure, and provision business intelligence data more effectively? Forrester Consulting has a suggestion: embedded, application-driven analytics.
Ever wonder how businesses will survive when customers specify the terms of your relationship? We found some striking trends you’ll want to take a look at.
Explore the Five Trends.
See what they are and discover ways that brands like yours can adapt to succeed in the future.
Learn more about how SAP Leonardo is driving business results please visit: http://sap.to/6007EuIkl
Irina Pashina - UX Strategy Spanning Marketing and Technical Content at SAPLavaConConference
Join this session to hear about the lessons learned from establishing and implementing a unified UX and content strategy to product pages at SAP, the world’s largest provider of enterprise application software serving more than 365,000 customers in 180 countries. Explore results with before-and-after comparison and get actionable tips you can consider and implement in your organization.
What’s the role of UX and content strategy in the digital customer experience for products?
How to translate customer insights and business goals into compelling product pages with relevant and consistent content through an integrated UX approach?
How to reflect constantly changing customer preferences and business transformation in your content?
Collaboration, change management, enablement: why and how? Best practices for bringing a front-end content strategy spanning marcomm and techcomm to life.
Customer Journey Measurement: 5 Steps to Analyze & Improve CX the Right WayPointillist
You need to improve customer experience, but where should you focus your efforts? You know customer journeys matter, but unless your company is the exception, you probably don’t know how well each customer journey performs. The solution is to evolve from traditional CX measurement to journey measurement, so you can better assess and predict journey performance.
View this information-packed presentation featuring Forrester VP and Principal Analyst, Joana van den Brink-Quintanilha, to:
- Understand the importance of building a measurement framework for assessing journey performance
- Learn a five-step process for building a journey measurement framework
- Get actionable tips on how to get started with journey measurement to improve your existing CX measurement program
How to Manage Rapidly Changing Contact Center Demands with Customer Journey A...Pointillist
View this presentation to see how leading teams are leveraging the Pointillist Customer Journey Analytics platform to detect, diagnose and act upon high impact CX issues in the contact center. Discover how journey analytics can help you manage dramatically increasing call volume, rising support costs and changing channel behavior to improve customer experiences and achieve desired business outcomes.
You’ll learn how world-class enterprise teams use Pointillist to:
-Monitor their most important customer journeys to rapidly detect issues impacting critical KPIs such as call volume, FCR, containment rates and cost-to-serve
-Quickly identify CX issues, pinpoint the root cause(s), quantify the business impact and prioritize improvements
-Orchestrate personalized, cross-channel actions to resolve identified issues and measure results in real time
CX Measurement: How Customer-Obsessed Companies Embrace Journey-Based MetricsPointillist
Customer-obsessed companies are achieving a competitive advantage by taking a journey-based approach to CX measurement. Success requires companies to not only fuse data across the customer journey, but also pick the right metrics, organizational structure, culture, processes and technology.
In this presentation featuring guest speaker and Forrester Principal Analyst, Joana van den Brink-Quintanilha, you'll learn how journey analytics can help you:
-Define and track the right CX metrics for individual touchpoints & entire journeys
-Test journey hypotheses and prioritize resources across journeys
-Link CX metrics to your organization's overall KPIs
How CX Leaders Succeed with Journey Analytics: 8 Real-Life Use Cases and Succ...Pointillist
As a CX, analytics or marketing professional, you’re probably hearing a lot about how customer journey analytics can help you better understand your customers. That sounds great in theory, but what does it look like in practice? How are leading organizations actually using journey analytics to acquire, serve and retain customers, as well as measure and improve customer experience?
Check out this presentation to learn how world-class organizations in a variety of industries are using journey analytics software to discover actionable customer insights and translate them into tangible business results.
You’ll learn about 8 real-life use cases for how you can use journey analytics to:
-Measure & improve customer experience
-Streamline operational efficiency & reduce costs
-Grow revenue & maximize customer lifetime value
-Improve customer retention & churn
Customer Data and Analytics: Making Sense of Today's TechnologiesPointillist
As a CX, Marketing, BI or Analytics pro, you’re inundated every day with information about new solutions to improve customer data integration and measurement. But what exactly is the difference between technologies like customer journey analytics, CDPs, business intelligence, customer analytics, journey mapping, personalization and orchestration?
Each of these different technologies has a different set of capabilities, pros and cons, and problems they are designed to solve. Also, different teams within your organization may also have conflicting preferences and requirements for which tools to use. So how do you choose the right solution for your organization? Check out this presentation to find out what you need to know.
You'll learn:
-Primary use cases, advantages and disadvantages of each type of solution
-Which solutions work best with your existing technology stack
-Similarities and differences between journey analytics and these other approaches
-How to align other parts of your organization with your preferred approach to customer data management and analytics
Optimize Business Intelligence Efforts With Embedded, Application-Driven Anal...SAP Analytics
Want to discover, procure, and provision business intelligence data more effectively? Forrester Consulting has a suggestion: embedded, application-driven analytics.
Ever wonder how businesses will survive when customers specify the terms of your relationship? We found some striking trends you’ll want to take a look at.
Explore the Five Trends.
See what they are and discover ways that brands like yours can adapt to succeed in the future.
Learn more about how SAP Leonardo is driving business results please visit: http://sap.to/6007EuIkl
Irina Pashina - UX Strategy Spanning Marketing and Technical Content at SAPLavaConConference
Join this session to hear about the lessons learned from establishing and implementing a unified UX and content strategy to product pages at SAP, the world’s largest provider of enterprise application software serving more than 365,000 customers in 180 countries. Explore results with before-and-after comparison and get actionable tips you can consider and implement in your organization.
What’s the role of UX and content strategy in the digital customer experience for products?
How to translate customer insights and business goals into compelling product pages with relevant and consistent content through an integrated UX approach?
How to reflect constantly changing customer preferences and business transformation in your content?
Collaboration, change management, enablement: why and how? Best practices for bringing a front-end content strategy spanning marcomm and techcomm to life.
Customer Journey Measurement: 5 Steps to Analyze & Improve CX the Right WayPointillist
You need to improve customer experience, but where should you focus your efforts? You know customer journeys matter, but unless your company is the exception, you probably don’t know how well each customer journey performs. The solution is to evolve from traditional CX measurement to journey measurement, so you can better assess and predict journey performance.
View this information-packed presentation featuring Forrester VP and Principal Analyst, Joana van den Brink-Quintanilha, to:
- Understand the importance of building a measurement framework for assessing journey performance
- Learn a five-step process for building a journey measurement framework
- Get actionable tips on how to get started with journey measurement to improve your existing CX measurement program
How to Manage Rapidly Changing Contact Center Demands with Customer Journey A...Pointillist
View this presentation to see how leading teams are leveraging the Pointillist Customer Journey Analytics platform to detect, diagnose and act upon high impact CX issues in the contact center. Discover how journey analytics can help you manage dramatically increasing call volume, rising support costs and changing channel behavior to improve customer experiences and achieve desired business outcomes.
You’ll learn how world-class enterprise teams use Pointillist to:
-Monitor their most important customer journeys to rapidly detect issues impacting critical KPIs such as call volume, FCR, containment rates and cost-to-serve
-Quickly identify CX issues, pinpoint the root cause(s), quantify the business impact and prioritize improvements
-Orchestrate personalized, cross-channel actions to resolve identified issues and measure results in real time
CX Measurement: How Customer-Obsessed Companies Embrace Journey-Based MetricsPointillist
Customer-obsessed companies are achieving a competitive advantage by taking a journey-based approach to CX measurement. Success requires companies to not only fuse data across the customer journey, but also pick the right metrics, organizational structure, culture, processes and technology.
In this presentation featuring guest speaker and Forrester Principal Analyst, Joana van den Brink-Quintanilha, you'll learn how journey analytics can help you:
-Define and track the right CX metrics for individual touchpoints & entire journeys
-Test journey hypotheses and prioritize resources across journeys
-Link CX metrics to your organization's overall KPIs
How CX Leaders Succeed with Journey Analytics: 8 Real-Life Use Cases and Succ...Pointillist
As a CX, analytics or marketing professional, you’re probably hearing a lot about how customer journey analytics can help you better understand your customers. That sounds great in theory, but what does it look like in practice? How are leading organizations actually using journey analytics to acquire, serve and retain customers, as well as measure and improve customer experience?
Check out this presentation to learn how world-class organizations in a variety of industries are using journey analytics software to discover actionable customer insights and translate them into tangible business results.
You’ll learn about 8 real-life use cases for how you can use journey analytics to:
-Measure & improve customer experience
-Streamline operational efficiency & reduce costs
-Grow revenue & maximize customer lifetime value
-Improve customer retention & churn
Customer Data and Analytics: Making Sense of Today's TechnologiesPointillist
As a CX, Marketing, BI or Analytics pro, you’re inundated every day with information about new solutions to improve customer data integration and measurement. But what exactly is the difference between technologies like customer journey analytics, CDPs, business intelligence, customer analytics, journey mapping, personalization and orchestration?
Each of these different technologies has a different set of capabilities, pros and cons, and problems they are designed to solve. Also, different teams within your organization may also have conflicting preferences and requirements for which tools to use. So how do you choose the right solution for your organization? Check out this presentation to find out what you need to know.
You'll learn:
-Primary use cases, advantages and disadvantages of each type of solution
-Which solutions work best with your existing technology stack
-Similarities and differences between journey analytics and these other approaches
-How to align other parts of your organization with your preferred approach to customer data management and analytics
5 Signs You're Ready to Adopt Customer Journey AnalyticsPointillist
Like many other leading organizations today, you may be considering adopting customer journey analytics to take your business to the next level. But you might be unsure about whether you have the right data, processes and people in place to ensure your implementation will be a success.
In this presentation, you'll learn the five signs that indicate your organization is ready to move forward with customer journey analytics.
You'll get answers to many critical questions, including;
-Business: Which use cases will prove immediate value?
-People: Which internal teams, roles and skill sets are required?
-Technology: Which tools and data sources can be integrated?
-Data: What types of data can be used? How much preparation is required?
-Security & Privacy: How can I ensure compliance with our policies?
7 Major CX Challenges You Can Solve Today With Customer Journey AnalyticsPointillist
Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Check out this presentation to learn how leading CX teams are overcoming seven of the greatest challenges CX professionals are facing today using customer journey analytics.
You'll discover real journey analytics use cases that will enable you to:
-Generate actionable insights from customer data and CX metrics
-Quantify the impact of customer experience and the ROI of CX initiatives
-Identify and prioritize CX obstacles and opportunities to act upon
-Deliver effective and consistent omni-channel personalization at scale
-And more!
RFID Jewelry Management System - Irys Pte. Ltd.VidhyaMehta
Irys Pte. Ltd provides Smarter RFID Jewelry Management System based on track and trace technologies such as RFID, NFC and BLE at an affordable cost. https://www.irys.com.sg/tiara-rfid-jewelry-tracking/
"Best Practices/Process/Tools for Setting Customer Success Process" with Arun...SaaSBOOMi
This deck cover the following points:
1. Data-driven strategies for retention
2. Engagement operating models (automated vs high touch)
3. Customer Success metrics: NRR vs GRR, expansion, churn, NPS
As businesses today are learning, complete and integrated data can yield far more value throughout the consumer journey, organizations looking to break through these data silos and are turning to RevOps (Revenue Operations), a game changer for customer lifecycle management and revenue growth.
Companies around the world face increased competition, shifts in buying behaviors, and mounting pressures to maximize revenues. Succeeding in this environment can be difficult without the right combination of business processes, technologies, and knowledgeable people in place to drive sales performance.
For more than two decades, Synygy has been helping many of the world’s largest enterprises successfully overcome constraints to making their sales operations more efficient, their sales forces and sales channels more effective, and their bottom lines more attractive.
Backed by a staff of nearly 600 professionals, Synygy provides a variety of sales performance improvement solutions, including sales and channel performance, sales incentive compensation management, sales big data and analytics, sales force effectiveness, and sales operations management.
Dive into the newest features of the SAP Hybris Marketing Cloud solution, including marketing analytics, spend management, and dashboard capabilities.
For more about SAP Hybris Marketing, please visit: https://hybris.com/en/products/marketing
E-Commerce and Digital Transformation with SAP Hybris Solutions - 56593SAP Ariba Live 2018
Digital transformation is the key to e-commerce success in the digital economy. To win, business-to-business sellers must deliver business-to-customer-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris solutions and Ariba Network to kick-start their digital transformation.
Learn how you can engage with digitally connected customers and why building such meaningful relationships with these customers is a priority for today’s businesses. We also explore how to win and have a unique, differentiated customer experience, from real-life customer success stories.
For more info from SAP Hybris, please visit us at: https://hybris.com
MEBIS 2017: Next Generation Banking AnalyticsMDS ap
Today's digital empowered customers are challenging the business world. They become increasing savvy in their search for the best offers; their expectations continue to rise; their choices are growing too. Effectively customers engagement based on Real-Time Insight is the new imperative for all banks today.
In this presentation, MDS ap demonstrates how the next generation marketing technology leverages real-time customer context to deliver the optimum customer experience.
Avoid Commoditization in the Insurance Industry with Value EngagementSAP Customer Experience
To avoid commoditization, insurers must add value outside of quotes and renewals. But what is that value? Find out as we review our new Value Engagement report from Ovum. You’ll learn what customers value, how much they’re willing to pay for it and how insurers are responding to the challenge. You’ll learn how SAP Hybris Commerce can add value and how AI can be leveraged to improve the customer experience.
For more from SAP Hybris, please visit us at: https://hybris.com/en/solutions/industries/insurance
5 Signs You're Ready to Adopt Customer Journey AnalyticsPointillist
Like many other leading organizations today, you may be considering adopting customer journey analytics to take your business to the next level. But you might be unsure about whether you have the right data, processes and people in place to ensure your implementation will be a success.
In this presentation, you'll learn the five signs that indicate your organization is ready to move forward with customer journey analytics.
You'll get answers to many critical questions, including;
-Business: Which use cases will prove immediate value?
-People: Which internal teams, roles and skill sets are required?
-Technology: Which tools and data sources can be integrated?
-Data: What types of data can be used? How much preparation is required?
-Security & Privacy: How can I ensure compliance with our policies?
7 Major CX Challenges You Can Solve Today With Customer Journey AnalyticsPointillist
Exceptional customer experience has never been more critical to the success of a business, or more difficult to achieve. Check out this presentation to learn how leading CX teams are overcoming seven of the greatest challenges CX professionals are facing today using customer journey analytics.
You'll discover real journey analytics use cases that will enable you to:
-Generate actionable insights from customer data and CX metrics
-Quantify the impact of customer experience and the ROI of CX initiatives
-Identify and prioritize CX obstacles and opportunities to act upon
-Deliver effective and consistent omni-channel personalization at scale
-And more!
RFID Jewelry Management System - Irys Pte. Ltd.VidhyaMehta
Irys Pte. Ltd provides Smarter RFID Jewelry Management System based on track and trace technologies such as RFID, NFC and BLE at an affordable cost. https://www.irys.com.sg/tiara-rfid-jewelry-tracking/
"Best Practices/Process/Tools for Setting Customer Success Process" with Arun...SaaSBOOMi
This deck cover the following points:
1. Data-driven strategies for retention
2. Engagement operating models (automated vs high touch)
3. Customer Success metrics: NRR vs GRR, expansion, churn, NPS
As businesses today are learning, complete and integrated data can yield far more value throughout the consumer journey, organizations looking to break through these data silos and are turning to RevOps (Revenue Operations), a game changer for customer lifecycle management and revenue growth.
Companies around the world face increased competition, shifts in buying behaviors, and mounting pressures to maximize revenues. Succeeding in this environment can be difficult without the right combination of business processes, technologies, and knowledgeable people in place to drive sales performance.
For more than two decades, Synygy has been helping many of the world’s largest enterprises successfully overcome constraints to making their sales operations more efficient, their sales forces and sales channels more effective, and their bottom lines more attractive.
Backed by a staff of nearly 600 professionals, Synygy provides a variety of sales performance improvement solutions, including sales and channel performance, sales incentive compensation management, sales big data and analytics, sales force effectiveness, and sales operations management.
Dive into the newest features of the SAP Hybris Marketing Cloud solution, including marketing analytics, spend management, and dashboard capabilities.
For more about SAP Hybris Marketing, please visit: https://hybris.com/en/products/marketing
E-Commerce and Digital Transformation with SAP Hybris Solutions - 56593SAP Ariba Live 2018
Digital transformation is the key to e-commerce success in the digital economy. To win, business-to-business sellers must deliver business-to-customer-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris solutions and Ariba Network to kick-start their digital transformation.
Learn how you can engage with digitally connected customers and why building such meaningful relationships with these customers is a priority for today’s businesses. We also explore how to win and have a unique, differentiated customer experience, from real-life customer success stories.
For more info from SAP Hybris, please visit us at: https://hybris.com
MEBIS 2017: Next Generation Banking AnalyticsMDS ap
Today's digital empowered customers are challenging the business world. They become increasing savvy in their search for the best offers; their expectations continue to rise; their choices are growing too. Effectively customers engagement based on Real-Time Insight is the new imperative for all banks today.
In this presentation, MDS ap demonstrates how the next generation marketing technology leverages real-time customer context to deliver the optimum customer experience.
Avoid Commoditization in the Insurance Industry with Value EngagementSAP Customer Experience
To avoid commoditization, insurers must add value outside of quotes and renewals. But what is that value? Find out as we review our new Value Engagement report from Ovum. You’ll learn what customers value, how much they’re willing to pay for it and how insurers are responding to the challenge. You’ll learn how SAP Hybris Commerce can add value and how AI can be leveraged to improve the customer experience.
For more from SAP Hybris, please visit us at: https://hybris.com/en/solutions/industries/insurance
Visit SAP NRF Resource Center to see how SAP helps drive infinite opportunity in Retail.
http://global.sap.com/campaign/na/usa/CRM-XU16-RET-NRF16ME/post/index.html
This deck reviews the strategic drivers for Retail Omni Commerce and how managing this digital transformation requires a new retail mindset.
The Perfect Store Execution (Picture of Success) allows manufacturers of consumer goods to deliver the right product, in stock, at the right time, with flawless store visit execution.
For more from SAP Hybris, please visit us at: https://www.hybris.com/en/
The Future of Sales - Disrupt, Align and Connect to Your Customer's JourneySAP Customer Experience
What's the most powerful thing you produce? An engaged customer!
Jamie Anderson, CMO, SAP Hybris shares with a Selling Power Magazine Sales 3.0 Conference audience the way in which to harness the power of change to disrupt the selling environment.
For more about SAP Hybris Sales Cloud, visit: http:www.hybris.com/sales
#AskSAP Analytics Innovations Community Call: SAP Analytics Fall 2018 Innovat...SAP Analytics
Analytics are the window into an Intelligent Enterprise and the landscapes are always changing, evolving, and improving. We’ve gone from ‘governed BI’ to ‘modern and agile BI with data discovery’, to the acceptance of cloud analytics and now emergent ‘smart BI’ using AI and machine learning to provide natural language interfaces. Innovation is moving both technology and the benefits it can offer organizations rapidly forward - on premise, in the cloud, and hybrid.
Discover how we’re bringing analytics together, making analytics easier, and delivering modern innovation in the cloud. Visit www.sap.com/asksap
The role of ICT in the health system. Lasso Technologies at the 2nd Paraclete...Emmanuel Mosoti Machani
Transforming Healthcare for Healthcare seekers and healthcare workers.
Lasso Technologies and SAP at the 2nd Paraclete Health Sector Development Partner Forum on the role of ICT in the health system.
Modular solutions that provide a total solution for healthcare, with embedded industry best practices and customisable to local needs.
Lasso technologies, an SAP partner, offer turnkey solutions for IICT projetcs.
How can you ensure your people deliver a first-class service every time? John Heald, Global Vice President, SAP Hybris Service shares his knowledge and experience and spots the trends you need to know about to make customers happy in service and support.
He'll cover:
-How easy is it to contact your customer service?
-When your customers talk/chat with your agents, how great is the experience? If the customer reports an issue, how quickly do you resolve it?
-How reliable are you at arriving on time promise, and how do you keep customer informed?
-How prompt are the field team, and how often do they solve at first visit?
Learn more about SAP Hybris Service at: https://hybris.com/en/products/service
#askSAP Analytics Innovations Community Call: Delivering the Intelligent Ente...SAP Analytics
www.sap.com/asksap - Digitization is turning every company into a software-driven organization that intelligently connects people, things, and businesses together. At the center of digitization is massive data that can be harnessed into unprecedented insights.
Learn more about SAP’s Machine Learning strategy, and portfolio of machine learning driven applications and intelligent services.
In an increasingly challenging digital economy landscape, and with data breaches making the headlines recently, we explore how customer identity management is critical and where it sits - for businesses striving to deliver great customer experiences. The panel discussion comes complete with real-life examples and success stories, statistics, and a peek into the future with AI and much more.
For more info, visit: https://www.hybris.com/en/products/gigya
Drive More Sales with Digital Customer ExperienceSAP Ariba
Customer experience is the new battleground in the digital economy. To win, B2B sellers must deliver B2C-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris Commerce Cloud and Ariba Network to kick-start their digital transformations and drive more sales.
Similar to Unlock the Secrets to Improving the Customer Experience (20)
From the rise of customer advocacy to ever-changing consumer expectations, 2018 has been a rollercoaster year for businesses on their journey to deliver memorable customer experiences. As the ball drops on 2019, the CX landscape will become even more complicated to navigate and win. Not only in terms of engaging your customers, but also for organisations to deliver on. With a focus on a proliferation of even more engagement channels, the era of customer care, the rise of dark social, the age of platform agility, you'll be amazed at whats in store for 2019! Join us for this virtual master class as we dive into the trends that are shaping CX for 2019 and beyond.
To find out more about the future of CX, visit us at:
https://cx.sap.com
True personalization is at the individual level, rather than at the segment level. In this presentation by Bernard Chung, SAP Customer Experience at the Argyle Executive Forum, you'll learn how to utilize real-time contexts to deliver the best customer experiences.
Learn more about SAP Marketing Cloud here: https://cx.sap.com/en/products/marketing
In this presentation, we explore mega trends driving the need to build trusted customer relationships and why a robust customer identity management platform is critical. Learn from this in-depth and contextual case study of our Australian-based customer, Goodlife Health Clubs. We will also discuss global privacy regulations beyond GDPR and turning compliance into opportunity.
For more info from SAP Hybris, please visit us at: https://hybris.com/en/products/customer-data-cloud
Featuring global thought leader and futurist Anders Sörman-Nilsson in our third-annual Omnichannel Master Class, learn how to design a frictionless customer experience. Anders shares fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform lives. Anders also discusses how emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things that are enabling more and more brands to become truly ‘seamless’.
For more information on SAP Hybris, please visit us at: https://www.hybris.com
The Consumer-Driven Digital Economy: Creating value in a digital world where ...SAP Customer Experience
The time to unleash the power of digitization is now, both to maintain a healthy business and to drive new growth, and to balance current infrastructure and future innovation without disruption.
Here we offer our perspective on the future of the industry and how SAP contributes to the transformation of the consumer-driven digital enterprise.
Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/
Empower Store Associates with Mobile Apps to Reinvent the In-Store ExperienceSAP Customer Experience
Empower store associates with the right mobile tools. Retailers’ biggest competitive advantage is often the experience they create in their physical stores. In this session, Tulip Retail will describe mobile in-store solutions that improve service, drive sales, build customer relationships, and revolutionize shopping. Turn workers into experts and brand ambassadors, improve productivity and drive increased ROI. For more info, visit: https://www.hybris.com/en/solutions/industries/retail
Unleash Your B2X Potential with Flieger Plug & Play Based on SAP Hybris Solut...SAP Customer Experience
See how setting up individual B2X stores for your distributors and partners could help amplify your business and increase revenue. Learn how to implement effective B2X stores quickly, maximizing your returns. Your marketplace starts here. https://www.hybris.com
Join Mindray Medical International Co., a leading global developer, manufacturer, and supplier of medical devices to hear how they use SAP Hybris Cloud for Customer to deliver on their mission of making high-quality medical products more accessible and affordable around the world. With an integration with SAP ERP, Mindray had implemented SAP Hybris Cloud for Customer to get real-time insight of customer demand, generating business leads and opportunities, driving data-driven decision-making. https://www.hybris.com
Gain timely insights into the business impact of your sponsorship. Explore the benefits offered by our brand impact application that uses computer vision to analyze brand exposure in video. See how this robust, highly scalable solution gives you financial transparency and the opportunity to measure what you pay your sponsorship for.
Lisa Hornschemeier, SAP Commerce Leader at Microsoft, talks about how Microsoft is using SAP Hybris Billing as part of their order-to-cash commerce systems. https://www.hybris.com/commerce
Distribuidora Internacional de Alimentación, S.A. (DIA) is a Spanish international hard-discount supermarket chain with 7,799 stores in the countries in which it operates: Spain, Portugal, Brazil, Argentina and China. Join Diego Sebastian de Erice to hear how DIA is advancing their digital transformation with SAP Hybris Commerce solutions. Learn more: https://www.hybris.com/commerce
Distribuidora Internacional de Alimentación, S.A. (DIA) is a Spanish international hard-discount supermarket chain with 7,799 stores in the countries in which it operates: Spain, Portugal, Brazil, Argentina and China. Join Diego Sebastian de Erice to hear how DIA is advancing their digital transformation with SAP Hybris Commerce solutions. Learn more: https://www.hybris.com/commerce
Deliver the personalized, relevant experiences customers are demanding while paying increased attention to privacy. See how customer identity and access management (CIAM) from Gigya makes it possible for global organizations to manage customer data to deliver insights and personalization, while staying compliant with privacy laws, including the European Union's upcoming General Data Protection Regulation (GDPR). Learn more: https://www.hybris.com/
Franck Cohen, chief commercial officer at SAP, discusses the impact of artificial intelligence (AI) on e-commerce. From in-store analytics to digital assistants, AI is transforming e-commerce. Since 2012, AI commerce companies have raised US$990 million across 201 deals in the United States and Canada, as well as India, France, the United Kingdom, Singapore, Israel, and others. Join us for a discussion on how retail giants and start-ups alike can benefit from using this new technology today. Learn more: https://www.hybris.com/commerce
Welcome to the Cognitive and 5G Era. Join us to see how IBM Cognitive, the Internet of Things and Microservices are changing the customer experience for this new wave. We’ll discuss the IBM-SAP global partnership in the Telco & Media industry, and how it delivers game-changing customer experiences enabled by SAP Hybris and IBM Cognitive. Learn more: https://www.hybris.com/en/solutions/industries/telecommunications
Discover how to achieve faster time to higher value with a template-based implementation approach. Learn how this new methodology uses SAP’s best practices to implement SAP Hybris solutions reliably and reach predictable and fast business go-lives. https://www.hybris.com/
Paul Bot, Project Director Strategic Change at PostNL – one of Europe’s leading postal and parcel distributers – discusses the challenges and opportunities of digitalization and business transformation, including the importance of simplifying and standardizing processes while remaining focused on the overall user experience as the key to continued growth. https://www.hybris.com/billing
Go direct to consumer: How Trek brings bikes and gear directly to its B2C cus...SAP Customer Experience
Hear firsthand how consumer good company Trek Bicycle Corporation, the Premier bike brand, launched a centralized commerce shop giving customers direct access to their bikes and gear online. https://www.hybris.com/commerce
The world around us is changing rapidly, so organizations need to evolve. The question is: how do we transform our business to use disruption to our advantage? How do we leverage technology to enable our transformation? Join our session to hear how Bavaria is using technology to be the smartest beer company in the world.