How can you ensure your people deliver a first-class service every time? John Heald, Global Vice President, SAP Hybris Service shares his knowledge and experience and spots the trends you need to know about to make customers happy in service and support.
He'll cover:
-How easy is it to contact your customer service?
-When your customers talk/chat with your agents, how great is the experience? If the customer reports an issue, how quickly do you resolve it?
-How reliable are you at arriving on time promise, and how do you keep customer informed?
-How prompt are the field team, and how often do they solve at first visit?
Learn more about SAP Hybris Service at: https://hybris.com/en/products/service
GSN delivers innovative technology to help businesses engage customers; empower teams and enable continuous improvement.
Contact Centre in the cloud (CCaaS)
Chat Bot
Virtual Agent
Live Agent
AI Quality Management
Work Force Management
Voice of the Customer
Voice of the Employee
For those in customer service, the challenges have been twofold as they navigate and respond to a growing number of consumer inquiries and shifting customer needs.
The task of empowering reps to deliver great customer service while also dealing with abnormalities has many organizations turning to AI and RPA.
AI-powered analytics can be used to identify mundane tasks like refund requests or collecting contact details that RPA can then automate.
By eliminating repetitive, time-consuming processes, brands are able to make room for the calls agents actually want to take. This keeps reps engaged and on board
Creating Profitable Localized Assortments and Space PlansJDA Software
JDA Software delivers the transformational technology, best practices and expertise that suppliers need to excel in today’s consumer-centric world. The JDA Collaborative Category Management solution suite empowers category management professionals to move from manually intensive tasks to offering proactive, analytics-driven insights that collaboratively grow category sales and margins for both suppliers and retailers.
The JDA Collaborative Category Management suite enables you to:
◾ Achieve and exceed sales plans at the store level
◾ Satisfy customer shopping experiences with targeted assortments
◾ Maximize scale and planner productivity through automation
◾ Support execution and compliance with mobility
The industry’s most widely used space and category management solutions, JDA’s Collaborative Category Management suite delivers end-to-end capabilities and the tools that suppliers need to connect the entire category management process, supporting all stages of category management.
◾Capture and manage high volumes of shopper data from various sources
◾Analyze data and generate insights about shopper behaviors at macro and local markets
◾Develop localized, actionable assortment plans based on the insights
Leverage mobility to enable:
◾Collaboration on assortments and planograms for store-level execution
◾Performance monitoring and feedback with field merchandising team
GSN delivers innovative technology to help businesses engage customers; empower teams and enable continuous improvement.
Contact Centre in the cloud (CCaaS)
Chat Bot
Virtual Agent
Live Agent
AI Quality Management
Work Force Management
Voice of the Customer
Voice of the Employee
For those in customer service, the challenges have been twofold as they navigate and respond to a growing number of consumer inquiries and shifting customer needs.
The task of empowering reps to deliver great customer service while also dealing with abnormalities has many organizations turning to AI and RPA.
AI-powered analytics can be used to identify mundane tasks like refund requests or collecting contact details that RPA can then automate.
By eliminating repetitive, time-consuming processes, brands are able to make room for the calls agents actually want to take. This keeps reps engaged and on board
Creating Profitable Localized Assortments and Space PlansJDA Software
JDA Software delivers the transformational technology, best practices and expertise that suppliers need to excel in today’s consumer-centric world. The JDA Collaborative Category Management solution suite empowers category management professionals to move from manually intensive tasks to offering proactive, analytics-driven insights that collaboratively grow category sales and margins for both suppliers and retailers.
The JDA Collaborative Category Management suite enables you to:
◾ Achieve and exceed sales plans at the store level
◾ Satisfy customer shopping experiences with targeted assortments
◾ Maximize scale and planner productivity through automation
◾ Support execution and compliance with mobility
The industry’s most widely used space and category management solutions, JDA’s Collaborative Category Management suite delivers end-to-end capabilities and the tools that suppliers need to connect the entire category management process, supporting all stages of category management.
◾Capture and manage high volumes of shopper data from various sources
◾Analyze data and generate insights about shopper behaviors at macro and local markets
◾Develop localized, actionable assortment plans based on the insights
Leverage mobility to enable:
◾Collaboration on assortments and planograms for store-level execution
◾Performance monitoring and feedback with field merchandising team
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
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. Enterprise Portal Development
. Mobile App Development (Android)
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Nest GCS is an ERP Consulting, Implementation & Contract Staffing Company, headquarter in Hyderabad, India and having global operations. Nest primarily provides consulting, support and staffing services on contractual basis only on niche technologies and ERP's like SAP, Salesforce.com etc to its global client base. Nest has its payroll running from Berlin to Beijing, Moscow to Mexico City, Dubai to Denver, and clients in over 20 countries. Nest is looking for having 1100+ employees on its payroll by end of next financial year.
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Deep drive why your business need to implement CRM Solution and some of interesting fact. Based on 9 years experiences on related technology and business.
Aldiablos InfoTech started building the ways for our esteemed clients since 2010.
Aldiablos Technologies is one of the leading BPO in Ahemdabad, Gujrat believes
in innovation and quality services and serves the finest & well-known INDIA,USA,
UK, Australia and Singapore based clients.
How Vision Critical Uses Parature Chat to Shorten Response Times and Decrease...Parature, from Microsoft
Use Chat to Improve Service, Increase Retention Rates & Reduce Costs
Incorporating chat into your multi-channel service offering might be the next most important move you make to differentiate your customer service and improve first contact resolution. Chat is having one of the biggest impacts these days in every sector, for both pre- and post-sales service and here are a few reasons why:
1. In today's world of IM communications, more and more customers simply expect it
2. Users with live chat support are far more likely to come back to purchase more
3. Chat can be leveraged as a way to distinguish different levels of support within your customer base
4. It provides an ideal opportunity for additional revenue by empowering CSRs and sales reps to generate sales leads, increase Web sales conversion rates and boost revenue by inviting prospects or customers to chat with them
Attend this webinar to learn how Vision Critical has leveraged Parature Chat™ to keep average customer response times consistently hovering in the minutes and why their customers regularly cite chat as a key component of their support offering.
9 Must Know CPaaS Terminologies for BusinessesAcefone
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Webwheel Technologies Private Limited is a leading provider of Information Technology Solutions, with a sharp focus on delivering solutions that generate business value for our clients. We strive to achieve a shared vision of performance that yields tangible returns in terms of innovation, growth, and increased efficiencies for our customers.
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Explore the business model transformation within the professional services industry. Up until recently, professional services models have been simple and linear, but digitization has disrupted this approach. Find out how services firms can evolve their offerings and create new revenue streams. SAP Hybris solutions can help provide online alternatives to the traditional, physical marketplace and offer dynamic, subscription-based solutions for clients' digital needs.
At Gunaatita, we are a trusted Microsoft BizSpark startup end-to-end Software solutions & Web development Company that provides excellent services in Enterprise mobility solutions, Software product engineering, Content Management System, CRM and Mobile applications using Java & .Net Technologies. We are committed to provide great value to our customers as a trusted offshore partner with our experience and expertise in cutting edge technology and highly process oriented execution.
Our main services include:
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. Enterprise Portal Development
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See how Dartboard built data models around adoption for Inquirly’s customers and also set up customised reporting structures for Inquirly’s client engagement and delivery.
Deep drive why your business need to implement CRM Solution and some of interesting fact. Based on 9 years experiences on related technology and business.
Aldiablos InfoTech started building the ways for our esteemed clients since 2010.
Aldiablos Technologies is one of the leading BPO in Ahemdabad, Gujrat believes
in innovation and quality services and serves the finest & well-known INDIA,USA,
UK, Australia and Singapore based clients.
How Vision Critical Uses Parature Chat to Shorten Response Times and Decrease...Parature, from Microsoft
Use Chat to Improve Service, Increase Retention Rates & Reduce Costs
Incorporating chat into your multi-channel service offering might be the next most important move you make to differentiate your customer service and improve first contact resolution. Chat is having one of the biggest impacts these days in every sector, for both pre- and post-sales service and here are a few reasons why:
1. In today's world of IM communications, more and more customers simply expect it
2. Users with live chat support are far more likely to come back to purchase more
3. Chat can be leveraged as a way to distinguish different levels of support within your customer base
4. It provides an ideal opportunity for additional revenue by empowering CSRs and sales reps to generate sales leads, increase Web sales conversion rates and boost revenue by inviting prospects or customers to chat with them
Attend this webinar to learn how Vision Critical has leveraged Parature Chat™ to keep average customer response times consistently hovering in the minutes and why their customers regularly cite chat as a key component of their support offering.
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Retention in SaaS using SuperReceptionist - What, Why & How?Knowlarity
This presentation talks about retention in SaaS industry and how Superreceptioist can play a role in it. It also explains the reasons for retention, customer value, retention & valuation, how to attack, reasons for churn, predicting churn with data, good discipline for data, what drives retention, supporting tools and their integrations.
Explore the business model transformation within the professional services industry. Up until recently, professional services models have been simple and linear, but digitization has disrupted this approach. Find out how services firms can evolve their offerings and create new revenue streams. SAP Hybris solutions can help provide online alternatives to the traditional, physical marketplace and offer dynamic, subscription-based solutions for clients' digital needs.
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Uit onderzoek van de DDMA blijkt dat 47 procent van de Nederlandse ondernemingen het onderbuikgevoel en ervaring als belangrijke factoren zien in het besluitvormingsproces. Maar liefst 90 procent geeft daarnaast aan dat marketeers meer en meer kennis in huis moeten hebben op het gebied van data, dataverzameling en data analyse. Hoe ga jij als digital marketeer hiermee aan de slag? Wij geven jou 5 tips om vandaag nog aan de slag te gaan met digital marketing analytics. Daarnaast gebruiken we praktijkvoorbeelden om je te laten zien hoe je met analytics nieuwe afzetmarkten en doelgroepen kunt ontdekken.
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Today's digital empowered customers are challenging the business world. They become increasing savvy in their search for the best offers; their expectations continue to rise; their choices are growing too. Effectively customers engagement based on Real-Time Insight is the new imperative for all banks today.
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Part of the Beyond CRM webinar series, this deck is a webinar to be delivered by John Heald, SAP Hybris, around the omnichannel customer journey and how to deliver service excellence. Agents today require context and real-time customer insight.
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Subscription Billing for Professional Services with SAP BRIMIsabelle Roussin
Everything is turning digital. 77% of professional services companies think that their business will be disrupted by the digital imperatives, so they need obviously to adapt and consequently streamline, transform, revolutionize their business models.... See more in this deck about these day to day challenges and their technical impacts.
Ikyam is an SAP partner with a decade-long experience in driving businesses toward automation and digital resilience. As a concept-oriented organization with 2 major lines of business - ERP services and Product innovations, we add value at every stage of your business. Strategize, Transform, Adopt, Realize, Sustain (START): These are the core principles that drive Ikyam’s intelligent solutions.
We follow a mission-driven, customer-centric, comprehensive approach to deliver exceptional experiences to customers and partners. reliable partner for organizations seeking digital transformation solutions. Ikyam demonstrates a deep understanding of the importance of delivering tangible business outcomes. Our solutions showcase our ability to tailor solutions to specific market requirements. Our consulting-led digital transformation approach with a focus on converting challenges to opportunities sets us apart as a trusted partner for businesses.
Website
http://www.ikyam.com
Phone
9844429118Phone number is 9844429118
Industry
IT Services and IT Consulting
Company size
51-200 employees
113 on LinkedIn
Includes members with current employer listed as IKYAM Solutions, including part-time roles.
Headquarters
Bengalore, Karnataka
Founded
2013
Specialties
SAP Business One, SAP HANA, ERP Solutions, Analytics, Business Intelligence, Data Visualization, SAP ByD, S4HANA, SAP, SAP Solutions, SAP Partner, SAP Silver Partner, ERP Application, Enterprise Solutions, Agile, Agility, User Experience, Digital Experience, SAP ERP, and SAP B1
Explore how SAP successfully runs business and simplifies the enterprise with SAP Hybris solutions.
For more about SAP Hybris Solutions, please visit us at: https://hybris.com/en/products
Sales Mantra is all in one CRM Software Solution for managing accounting, marketing, sales, support, purchase, and reporting. Sales Mantra understand Indian business better, so Sales Mantra is leading crm for India.
Prosodie-Capgemini, an expert in Front Office applications, is working with Pegasystems, a leader in business
process management, to launch the Customer Interaction Efficiency package, through which companies are able to manage relations with all of their customers in cloud mode with a single integrated, turnkey tool. The objective:
to increase satisfaction, optimise the management of multi-channel interactions, and enhance the work of consultants.
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Delivering Great Service in the Field Means Happy Customers!
1. November 2017
John Heald, Global Vice President, SAP Hybris Service
Delivering great service in the field means happy customers
How can you ensure your people deliver a first-class service every time?
7. What Makes Customers Happy With Service and Support?
How easy is it to contact your customer
service?
When your customers talk/chat with your
agents, how great is the experience?
If the customer reports an issue, how
quickly do you resolve it?
How reliable are you at arriving on time
promise, and how do you keep customer
informed?
How prompt are the field team, and how
often do they solve at first visit?
8. What Makes Agents Happy to work in Service and Support?
How easy is it to help your customers?
When your agents engage with customer,
how much understanding do they have?
If an agent finds an issue, how long until
the infomation is shared across the
organisation?
How reliable are you at arriving on time
promise, and how do you keep customer
informed?
How often do the field team have to
revisit?