Learn how you can engage with digitally connected customers and why building such meaningful relationships with these customers is a priority for today’s businesses. We also explore how to win and have a unique, differentiated customer experience, from real-life customer success stories.
For more info from SAP Hybris, please visit us at: https://hybris.com
Paul Bot, Project Director Strategic Change at PostNL – one of Europe’s leading postal and parcel distributers – discusses the challenges and opportunities of digitalization and business transformation, including the importance of simplifying and standardizing processes while remaining focused on the overall user experience as the key to continued growth. https://www.hybris.com/billing
Mail volumes have decreased dramatically since the proliferation of the internet. Revenues are going down and costs are going up. Postal organizations are trying to cut costs, but unfortunately the cost savings alone are most likely not enough to turn things around. Postal providers need to act. They have to adapt their business and conduct an innovation strategy. This has to happen in traditional mail services, but also in finding new growth drivers in order to differentiate themselves to survive. Discover what are the monetization challenges and revenue management process renovations associated with this needed transformation.
Channel Incentives And Loyalty ProgramsChannel Sales
A channel incentive campaign offers channel partners something that motivates, rouses, or encourages specific behavior. Often focused on a specific product or within a finite time period, the incentive itself comes in the form of a bonus or reward, often monetary or other benefit in kind. A well executed channel incentive program creates a virtuous circle in which both channel partner and vendor are motivated to collaborate to attain improved performance and achieve pre-defined goals.
The future is here with SAP S/4HANA: A Digital Core
designed for 21st century business needs To thrive and stay
relevant, companies need to rethink business models, business
processes and how people work. This requires a breakthrough
technology that finally bridges the gap between transactional and
decision making systems. To achieve this, SAP invented the most
disruptive pure in-memory column store business platform, SAP
HANA. With SAP HANA we can finally re-imagine business. Built
on SAP HANA, SAP S/4HANA is a break-through, next generation
business suite, a “Digital Core” that provides immediate insight,
intelligence beyond automation, and integration not only between
departments but connected to the world. SAP S/4HANA is also
complemented with an entire set of solutions to drive business
value on the edge of the enterprise.
The Perfect Store Execution (Picture of Success) allows manufacturers of consumer goods to deliver the right product, in stock, at the right time, with flawless store visit execution.
For more from SAP Hybris, please visit us at: https://www.hybris.com/en/
Paul Bot, Project Director Strategic Change at PostNL – one of Europe’s leading postal and parcel distributers – discusses the challenges and opportunities of digitalization and business transformation, including the importance of simplifying and standardizing processes while remaining focused on the overall user experience as the key to continued growth. https://www.hybris.com/billing
Mail volumes have decreased dramatically since the proliferation of the internet. Revenues are going down and costs are going up. Postal organizations are trying to cut costs, but unfortunately the cost savings alone are most likely not enough to turn things around. Postal providers need to act. They have to adapt their business and conduct an innovation strategy. This has to happen in traditional mail services, but also in finding new growth drivers in order to differentiate themselves to survive. Discover what are the monetization challenges and revenue management process renovations associated with this needed transformation.
Channel Incentives And Loyalty ProgramsChannel Sales
A channel incentive campaign offers channel partners something that motivates, rouses, or encourages specific behavior. Often focused on a specific product or within a finite time period, the incentive itself comes in the form of a bonus or reward, often monetary or other benefit in kind. A well executed channel incentive program creates a virtuous circle in which both channel partner and vendor are motivated to collaborate to attain improved performance and achieve pre-defined goals.
The future is here with SAP S/4HANA: A Digital Core
designed for 21st century business needs To thrive and stay
relevant, companies need to rethink business models, business
processes and how people work. This requires a breakthrough
technology that finally bridges the gap between transactional and
decision making systems. To achieve this, SAP invented the most
disruptive pure in-memory column store business platform, SAP
HANA. With SAP HANA we can finally re-imagine business. Built
on SAP HANA, SAP S/4HANA is a break-through, next generation
business suite, a “Digital Core” that provides immediate insight,
intelligence beyond automation, and integration not only between
departments but connected to the world. SAP S/4HANA is also
complemented with an entire set of solutions to drive business
value on the edge of the enterprise.
The Perfect Store Execution (Picture of Success) allows manufacturers of consumer goods to deliver the right product, in stock, at the right time, with flawless store visit execution.
For more from SAP Hybris, please visit us at: https://www.hybris.com/en/
Transform Procurement with the SAP S/4HANA Digital Core and SAP Ariba SolutionsSAP Ariba
Gain clear insight into how and why SAP S/4HANA and SAP Ariba solutions enable complete digitalization of the source-to-settle process for all spend categories and all payables collaboration. Transform your procurement process with integrated software for self-service procurement, supplier management, strategic sourcing, and supplier collaboration. Understand the standard seamless integration and process flows between SAP S/4HANA and SAP Ariba solutions, which enable real-time collaboration.
SAP Ariba Mobile Apps for Buyers and Sellers: Increase Your Company's End Use...SAP Ariba
Employees today expect to have the ability work anywhere and to have access to enterprise applications on their smartphones and tablets. To address this need, SAP Ariba is increasing its innovation in mobile solutions for both buyers and suppliers. Attend this session and learn how deploying Ariba mobile apps in your enterprise will help drive user engagement and satisfaction for all key processes like buying, approvals, collaboration, and status checks. You’ll also learn how working with your suppliers to adopt SAP Ariba’s supplier mobile solution can help increase visibility and collaboration for your enterprise. This informative session will include demos, a functionality overview, and a roadmap for SAP Ariba’s mobile innovations. Learn how your peers have rolled out SAP Ariba mobile solutions, while also gaining best practices for successful rollouts from SAP Ariba mobile solution product owners and technical leads.
Guided Buying: Exploration and Best PracticesSAP Ariba
In this breakout session, we discuss the new guided buying capability: what it is, what sets it apart from the traditional buying experience, and the end-user benefits that will lead to broader adoption. We provide some recommendations and explore the decisions you need to make during deployment regarding category and supplier strategy and policies and procedures. We also discuss resource requirements, timelines, and change management expectations.
SAP Ariba Procurement: The Buying ProcessSAP Ariba
If you’re struggling to figure out the best way to put your category or process into procurement, this workshop is for you. Take this opportunity to explore ways to evaluate your process and learn about the functionality within the SAP Ariba Procurement solution that best supports it. This workshop includes interactive team exercises.
Cost efficiency with AWS Graviton migration made seamless and quick. Here’s an interesting EKS -Graviton migration use case from one of our customers, that we empowered with BuildPiper to achieve ~50% cost savings!
Competitive analysis - ERP key players - SAP Vs Oracle vs Microsoft DynamicsNaim Punasiya
A basic and quick comparison between key ERP players like SAP, Microsoft, Oracle, Infor, SAGE based on historic data, market share, growth rate and swot analysis from a recruitment perspective.
In an increasingly challenging digital economy landscape, and with data breaches making the headlines recently, we explore how customer identity management is critical and where it sits - for businesses striving to deliver great customer experiences. The panel discussion comes complete with real-life examples and success stories, statistics, and a peek into the future with AI and much more.
For more info, visit: https://www.hybris.com/en/products/gigya
The Future of Sales - Disrupt, Align and Connect to Your Customer's JourneySAP Customer Experience
What's the most powerful thing you produce? An engaged customer!
Jamie Anderson, CMO, SAP Hybris shares with a Selling Power Magazine Sales 3.0 Conference audience the way in which to harness the power of change to disrupt the selling environment.
For more about SAP Hybris Sales Cloud, visit: http:www.hybris.com/sales
Transform Procurement with the SAP S/4HANA Digital Core and SAP Ariba SolutionsSAP Ariba
Gain clear insight into how and why SAP S/4HANA and SAP Ariba solutions enable complete digitalization of the source-to-settle process for all spend categories and all payables collaboration. Transform your procurement process with integrated software for self-service procurement, supplier management, strategic sourcing, and supplier collaboration. Understand the standard seamless integration and process flows between SAP S/4HANA and SAP Ariba solutions, which enable real-time collaboration.
SAP Ariba Mobile Apps for Buyers and Sellers: Increase Your Company's End Use...SAP Ariba
Employees today expect to have the ability work anywhere and to have access to enterprise applications on their smartphones and tablets. To address this need, SAP Ariba is increasing its innovation in mobile solutions for both buyers and suppliers. Attend this session and learn how deploying Ariba mobile apps in your enterprise will help drive user engagement and satisfaction for all key processes like buying, approvals, collaboration, and status checks. You’ll also learn how working with your suppliers to adopt SAP Ariba’s supplier mobile solution can help increase visibility and collaboration for your enterprise. This informative session will include demos, a functionality overview, and a roadmap for SAP Ariba’s mobile innovations. Learn how your peers have rolled out SAP Ariba mobile solutions, while also gaining best practices for successful rollouts from SAP Ariba mobile solution product owners and technical leads.
Guided Buying: Exploration and Best PracticesSAP Ariba
In this breakout session, we discuss the new guided buying capability: what it is, what sets it apart from the traditional buying experience, and the end-user benefits that will lead to broader adoption. We provide some recommendations and explore the decisions you need to make during deployment regarding category and supplier strategy and policies and procedures. We also discuss resource requirements, timelines, and change management expectations.
SAP Ariba Procurement: The Buying ProcessSAP Ariba
If you’re struggling to figure out the best way to put your category or process into procurement, this workshop is for you. Take this opportunity to explore ways to evaluate your process and learn about the functionality within the SAP Ariba Procurement solution that best supports it. This workshop includes interactive team exercises.
Cost efficiency with AWS Graviton migration made seamless and quick. Here’s an interesting EKS -Graviton migration use case from one of our customers, that we empowered with BuildPiper to achieve ~50% cost savings!
Competitive analysis - ERP key players - SAP Vs Oracle vs Microsoft DynamicsNaim Punasiya
A basic and quick comparison between key ERP players like SAP, Microsoft, Oracle, Infor, SAGE based on historic data, market share, growth rate and swot analysis from a recruitment perspective.
In an increasingly challenging digital economy landscape, and with data breaches making the headlines recently, we explore how customer identity management is critical and where it sits - for businesses striving to deliver great customer experiences. The panel discussion comes complete with real-life examples and success stories, statistics, and a peek into the future with AI and much more.
For more info, visit: https://www.hybris.com/en/products/gigya
The Future of Sales - Disrupt, Align and Connect to Your Customer's JourneySAP Customer Experience
What's the most powerful thing you produce? An engaged customer!
Jamie Anderson, CMO, SAP Hybris shares with a Selling Power Magazine Sales 3.0 Conference audience the way in which to harness the power of change to disrupt the selling environment.
For more about SAP Hybris Sales Cloud, visit: http:www.hybris.com/sales
MEBIS 2017: Next Generation Banking AnalyticsMDS ap
Today's digital empowered customers are challenging the business world. They become increasing savvy in their search for the best offers; their expectations continue to rise; their choices are growing too. Effectively customers engagement based on Real-Time Insight is the new imperative for all banks today.
In this presentation, MDS ap demonstrates how the next generation marketing technology leverages real-time customer context to deliver the optimum customer experience.
E-Commerce and Digital Transformation with SAP Hybris Solutions - 56593SAP Ariba Live 2018
Digital transformation is the key to e-commerce success in the digital economy. To win, business-to-business sellers must deliver business-to-customer-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris solutions and Ariba Network to kick-start their digital transformation.
Deliver Contextual Customer Support with SAP Hybris Commerce, Assisted Servic...SAP Customer Experience
Increase conversion and drive loyalty with intelligence and context. This deck showcases how you can use the new “customer 360” view in SAP Hybris Commerce, assisted service module, on your storefront to give your support team everything it needs to engage customers, solve their problems, and provide product recommendations to drive sales.
For more about SAP Hybris, please visit us at: https://hybris.com/en/products/commerce
With data as the fuel of the connected company, the power to instantly exploit customer behavior – translating it into distinct offers and targeted experiences – is key to achieving positive outcomes that impact the bottom line. In this session, we demonstrate how personalized services in a connected environment create lasting, personalized value for the end user. We also look at the billing and revenue management solution that makes this seamless experience possible.
For more from SAP Hybris please visit us at: https://hybris.com/en/products/billing
Dive into the newest features of the SAP Hybris Marketing Cloud solution, including marketing analytics, spend management, and dashboard capabilities.
For more about SAP Hybris Marketing, please visit: https://hybris.com/en/products/marketing
How do you deliver a truly differentiated customer experience (CX) that moves the needle? With the CX journey as the new battleground, your success depends on the quality of the experience that your organization is able to deliver. Join us as we explore this topic and share some insights from a recent study by Forrester Research Inc. about the secrets to improving digital customer experiences.
For more, please visit SAP Hybris at: https://hybris.com/en/products
Transform your in-store retail experience with the SAP Hybris Sales Cloud portfolio. Consistent retail execution is the first step in creating the "perfect store experience.”
Learn how SAP Hybris Sales Cloud can help you optimize your in-store strategy and deliver those great, consistent experiences that drive products off the shelves.
For more from SAP Hybris Sales Cloud visit: https://hybris.com/en/products/sales
Visit SAP NRF Resource Center to see how SAP helps drive infinite opportunity in Retail.
http://global.sap.com/campaign/na/usa/CRM-XU16-RET-NRF16ME/post/index.html
This deck reviews the strategic drivers for Retail Omni Commerce and how managing this digital transformation requires a new retail mindset.
Learn how to effectively address aftermarket opportunities in the manufacturing industry. This session will discuss how SAP Hybris solutions can transform how you offer and deliver parts, components, accessories, and services in the aftermarket space for the best value.
Learn more about SAP Hybris here: https://hybris.com/en/solutions/industries/high-tech
We are entering into a new era of unprecedentedchange across a multitude of dimensions. Complexity built up over decades limits the ability to innovate; radical simplification is needed to unlock potential. Drive business innovation to maintain competitive advantage.
Drive More Sales with Digital Customer ExperienceSAP Ariba
Customer experience is the new battleground in the digital economy. To win, B2B sellers must deliver B2C-like digital buying experiences for their customers. Join this session to hear how SAP customers are using SAP Hybris Commerce Cloud and Ariba Network to kick-start their digital transformations and drive more sales.
Irina Pashina - UX Strategy Spanning Marketing and Technical Content at SAPLavaConConference
Join this session to hear about the lessons learned from establishing and implementing a unified UX and content strategy to product pages at SAP, the world’s largest provider of enterprise application software serving more than 365,000 customers in 180 countries. Explore results with before-and-after comparison and get actionable tips you can consider and implement in your organization.
What’s the role of UX and content strategy in the digital customer experience for products?
How to translate customer insights and business goals into compelling product pages with relevant and consistent content through an integrated UX approach?
How to reflect constantly changing customer preferences and business transformation in your content?
Collaboration, change management, enablement: why and how? Best practices for bringing a front-end content strategy spanning marcomm and techcomm to life.
Winning with An Awesome Customer Experience in the Digital Economy by Girard ...robusta
This presentation explores the experience economy, the disconnection between CEOs and Customer on the quality of their experience and solutions to bridge this gap!
This presentation by Timo Elliott given at the 2017 SAP Insider event in Amsterdam provides an overview of SAP Leonardo, a "digital innovation system."
Heed the Agile Commerce Imperative Keeping Pace in a Rapidly Evolving WorldSAP Customer Experience
The pace of change has never been faster, and it shows no sign of slowing anytime soon. As such, agility in both business and technology is imperative. In this deck, we discuss how you can transform your organization to embrace the rapid pace of change in commerce, so you can stay ahead of the curve and become a disrupter in your industry.
For more, visit us at: https://hybris.com/en/products/commerce
Learn how you can take action with all the data being collected by smart home systems. Here, we'll discuss how can to improve the experiences of smart home system users with a unified customer experience platform, delivering a better overall experience.
From the rise of customer advocacy to ever-changing consumer expectations, 2018 has been a rollercoaster year for businesses on their journey to deliver memorable customer experiences. As the ball drops on 2019, the CX landscape will become even more complicated to navigate and win. Not only in terms of engaging your customers, but also for organisations to deliver on. With a focus on a proliferation of even more engagement channels, the era of customer care, the rise of dark social, the age of platform agility, you'll be amazed at whats in store for 2019! Join us for this virtual master class as we dive into the trends that are shaping CX for 2019 and beyond.
To find out more about the future of CX, visit us at:
https://cx.sap.com
Similar to Engaging the Digital Connected Customer - with Albert Yip (20)
Ever wonder how businesses will survive when customers specify the terms of your relationship? We found some striking trends you’ll want to take a look at.
Explore the Five Trends.
See what they are and discover ways that brands like yours can adapt to succeed in the future.
Learn more about how SAP Leonardo is driving business results please visit: http://sap.to/6007EuIkl
True personalization is at the individual level, rather than at the segment level. In this presentation by Bernard Chung, SAP Customer Experience at the Argyle Executive Forum, you'll learn how to utilize real-time contexts to deliver the best customer experiences.
Learn more about SAP Marketing Cloud here: https://cx.sap.com/en/products/marketing
In this presentation, we explore mega trends driving the need to build trusted customer relationships and why a robust customer identity management platform is critical. Learn from this in-depth and contextual case study of our Australian-based customer, Goodlife Health Clubs. We will also discuss global privacy regulations beyond GDPR and turning compliance into opportunity.
For more info from SAP Hybris, please visit us at: https://hybris.com/en/products/customer-data-cloud
Featuring global thought leader and futurist Anders Sörman-Nilsson in our third-annual Omnichannel Master Class, learn how to design a frictionless customer experience. Anders shares fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform lives. Anders also discusses how emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things that are enabling more and more brands to become truly ‘seamless’.
For more information on SAP Hybris, please visit us at: https://www.hybris.com
The Consumer-Driven Digital Economy: Creating value in a digital world where ...SAP Customer Experience
The time to unleash the power of digitization is now, both to maintain a healthy business and to drive new growth, and to balance current infrastructure and future innovation without disruption.
Here we offer our perspective on the future of the industry and how SAP contributes to the transformation of the consumer-driven digital enterprise.
Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/
Empower Store Associates with Mobile Apps to Reinvent the In-Store ExperienceSAP Customer Experience
Empower store associates with the right mobile tools. Retailers’ biggest competitive advantage is often the experience they create in their physical stores. In this session, Tulip Retail will describe mobile in-store solutions that improve service, drive sales, build customer relationships, and revolutionize shopping. Turn workers into experts and brand ambassadors, improve productivity and drive increased ROI. For more info, visit: https://www.hybris.com/en/solutions/industries/retail
Unleash Your B2X Potential with Flieger Plug & Play Based on SAP Hybris Solut...SAP Customer Experience
See how setting up individual B2X stores for your distributors and partners could help amplify your business and increase revenue. Learn how to implement effective B2X stores quickly, maximizing your returns. Your marketplace starts here. https://www.hybris.com
Join Mindray Medical International Co., a leading global developer, manufacturer, and supplier of medical devices to hear how they use SAP Hybris Cloud for Customer to deliver on their mission of making high-quality medical products more accessible and affordable around the world. With an integration with SAP ERP, Mindray had implemented SAP Hybris Cloud for Customer to get real-time insight of customer demand, generating business leads and opportunities, driving data-driven decision-making. https://www.hybris.com
Gain timely insights into the business impact of your sponsorship. Explore the benefits offered by our brand impact application that uses computer vision to analyze brand exposure in video. See how this robust, highly scalable solution gives you financial transparency and the opportunity to measure what you pay your sponsorship for.
Lisa Hornschemeier, SAP Commerce Leader at Microsoft, talks about how Microsoft is using SAP Hybris Billing as part of their order-to-cash commerce systems. https://www.hybris.com/commerce
Distribuidora Internacional de Alimentación, S.A. (DIA) is a Spanish international hard-discount supermarket chain with 7,799 stores in the countries in which it operates: Spain, Portugal, Brazil, Argentina and China. Join Diego Sebastian de Erice to hear how DIA is advancing their digital transformation with SAP Hybris Commerce solutions. Learn more: https://www.hybris.com/commerce
Distribuidora Internacional de Alimentación, S.A. (DIA) is a Spanish international hard-discount supermarket chain with 7,799 stores in the countries in which it operates: Spain, Portugal, Brazil, Argentina and China. Join Diego Sebastian de Erice to hear how DIA is advancing their digital transformation with SAP Hybris Commerce solutions. Learn more: https://www.hybris.com/commerce
Deliver the personalized, relevant experiences customers are demanding while paying increased attention to privacy. See how customer identity and access management (CIAM) from Gigya makes it possible for global organizations to manage customer data to deliver insights and personalization, while staying compliant with privacy laws, including the European Union's upcoming General Data Protection Regulation (GDPR). Learn more: https://www.hybris.com/
Franck Cohen, chief commercial officer at SAP, discusses the impact of artificial intelligence (AI) on e-commerce. From in-store analytics to digital assistants, AI is transforming e-commerce. Since 2012, AI commerce companies have raised US$990 million across 201 deals in the United States and Canada, as well as India, France, the United Kingdom, Singapore, Israel, and others. Join us for a discussion on how retail giants and start-ups alike can benefit from using this new technology today. Learn more: https://www.hybris.com/commerce
Welcome to the Cognitive and 5G Era. Join us to see how IBM Cognitive, the Internet of Things and Microservices are changing the customer experience for this new wave. We’ll discuss the IBM-SAP global partnership in the Telco & Media industry, and how it delivers game-changing customer experiences enabled by SAP Hybris and IBM Cognitive. Learn more: https://www.hybris.com/en/solutions/industries/telecommunications
Discover how to achieve faster time to higher value with a template-based implementation approach. Learn how this new methodology uses SAP’s best practices to implement SAP Hybris solutions reliably and reach predictable and fast business go-lives. https://www.hybris.com/
Go direct to consumer: How Trek brings bikes and gear directly to its B2C cus...SAP Customer Experience
Hear firsthand how consumer good company Trek Bicycle Corporation, the Premier bike brand, launched a centralized commerce shop giving customers direct access to their bikes and gear online. https://www.hybris.com/commerce
The world around us is changing rapidly, so organizations need to evolve. The question is: how do we transform our business to use disruption to our advantage? How do we leverage technology to enable our transformation? Join our session to hear how Bavaria is using technology to be the smartest beer company in the world.
Transforming its Customer Engagement Approach for Global HarmonizationSAP Customer Experience
Join Tobias Kahmann to learn how GEA, one of the largest suppliers of process technology across a wide range of industries, leveraged SAP Hybris Cloud for Customer and SAP Hybris Marketing to transform its customer engagement approach to achieve global harmonization of its processes. Learn more: https://www.hybris.com/marketing