Lisa Hornschemeier, SAP Commerce Leader at Microsoft, talks about how Microsoft is using SAP Hybris Billing as part of their order-to-cash commerce systems. https://www.hybris.com/commerce
Go direct to consumer: How Trek brings bikes and gear directly to its B2C cus...SAP Customer Experience
Hear firsthand how consumer good company Trek Bicycle Corporation, the Premier bike brand, launched a centralized commerce shop giving customers direct access to their bikes and gear online. https://www.hybris.com/commerce
Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/
Join Mindray Medical International Co., a leading global developer, manufacturer, and supplier of medical devices to hear how they use SAP Hybris Cloud for Customer to deliver on their mission of making high-quality medical products more accessible and affordable around the world. With an integration with SAP ERP, Mindray had implemented SAP Hybris Cloud for Customer to get real-time insight of customer demand, generating business leads and opportunities, driving data-driven decision-making. https://www.hybris.com
Unleash Your B2X Potential with Flieger Plug & Play Based on SAP Hybris Solut...SAP Customer Experience
See how setting up individual B2X stores for your distributors and partners could help amplify your business and increase revenue. Learn how to implement effective B2X stores quickly, maximizing your returns. Your marketplace starts here. https://www.hybris.com
Like many organizations, Spark New Zealand realizes it needs to evolve to meet new customer expectations. Hear how Spark undertook that journey to digitally transform its business processes using SAP Hybris Commerce as well as other SAP Hybris solutions with help from SAP and partners. Learn what the team at Spark has achieved, how they have managed changes, and developed their playbook for success. Benefit from Spark’s experiences to jump-start or refine your digital transformation journey. Learn more: https://www.hybris.com/commerce
Gain timely insights into the business impact of your sponsorship. Explore the benefits offered by our brand impact application that uses computer vision to analyze brand exposure in video. See how this robust, highly scalable solution gives you financial transparency and the opportunity to measure what you pay your sponsorship for.
Empower Store Associates with Mobile Apps to Reinvent the In-Store ExperienceSAP Customer Experience
Empower store associates with the right mobile tools. Retailers’ biggest competitive advantage is often the experience they create in their physical stores. In this session, Tulip Retail will describe mobile in-store solutions that improve service, drive sales, build customer relationships, and revolutionize shopping. Turn workers into experts and brand ambassadors, improve productivity and drive increased ROI. For more info, visit: https://www.hybris.com/en/solutions/industries/retail
Transforming its Customer Engagement Approach for Global HarmonizationSAP Customer Experience
Join Tobias Kahmann to learn how GEA, one of the largest suppliers of process technology across a wide range of industries, leveraged SAP Hybris Cloud for Customer and SAP Hybris Marketing to transform its customer engagement approach to achieve global harmonization of its processes. Learn more: https://www.hybris.com/marketing
Go direct to consumer: How Trek brings bikes and gear directly to its B2C cus...SAP Customer Experience
Hear firsthand how consumer good company Trek Bicycle Corporation, the Premier bike brand, launched a centralized commerce shop giving customers direct access to their bikes and gear online. https://www.hybris.com/commerce
Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/
Join Mindray Medical International Co., a leading global developer, manufacturer, and supplier of medical devices to hear how they use SAP Hybris Cloud for Customer to deliver on their mission of making high-quality medical products more accessible and affordable around the world. With an integration with SAP ERP, Mindray had implemented SAP Hybris Cloud for Customer to get real-time insight of customer demand, generating business leads and opportunities, driving data-driven decision-making. https://www.hybris.com
Unleash Your B2X Potential with Flieger Plug & Play Based on SAP Hybris Solut...SAP Customer Experience
See how setting up individual B2X stores for your distributors and partners could help amplify your business and increase revenue. Learn how to implement effective B2X stores quickly, maximizing your returns. Your marketplace starts here. https://www.hybris.com
Like many organizations, Spark New Zealand realizes it needs to evolve to meet new customer expectations. Hear how Spark undertook that journey to digitally transform its business processes using SAP Hybris Commerce as well as other SAP Hybris solutions with help from SAP and partners. Learn what the team at Spark has achieved, how they have managed changes, and developed their playbook for success. Benefit from Spark’s experiences to jump-start or refine your digital transformation journey. Learn more: https://www.hybris.com/commerce
Gain timely insights into the business impact of your sponsorship. Explore the benefits offered by our brand impact application that uses computer vision to analyze brand exposure in video. See how this robust, highly scalable solution gives you financial transparency and the opportunity to measure what you pay your sponsorship for.
Empower Store Associates with Mobile Apps to Reinvent the In-Store ExperienceSAP Customer Experience
Empower store associates with the right mobile tools. Retailers’ biggest competitive advantage is often the experience they create in their physical stores. In this session, Tulip Retail will describe mobile in-store solutions that improve service, drive sales, build customer relationships, and revolutionize shopping. Turn workers into experts and brand ambassadors, improve productivity and drive increased ROI. For more info, visit: https://www.hybris.com/en/solutions/industries/retail
Transforming its Customer Engagement Approach for Global HarmonizationSAP Customer Experience
Join Tobias Kahmann to learn how GEA, one of the largest suppliers of process technology across a wide range of industries, leveraged SAP Hybris Cloud for Customer and SAP Hybris Marketing to transform its customer engagement approach to achieve global harmonization of its processes. Learn more: https://www.hybris.com/marketing
Paul Bot, Project Director Strategic Change at PostNL – one of Europe’s leading postal and parcel distributers – discusses the challenges and opportunities of digitalization and business transformation, including the importance of simplifying and standardizing processes while remaining focused on the overall user experience as the key to continued growth. https://www.hybris.com/billing
Dive into the What, Why and How of creating a true omnichannel Telco journey, presented by Telekom Austria Group. See how bringing data-driven, flexible offers to your customers at the right moment, on the right channel can help increase loyalty and open upselling opportunities. They'll discuss how they were able to navigate the unique challenges Telco companies face on their omnichannel journey, as they've worked toward becoming a natively digital service provider. For more, please visit us at: https://www.hybris.com/en/solutions/industries/telecommunications
Franck Cohen, chief commercial officer at SAP, discusses the impact of artificial intelligence (AI) on e-commerce. From in-store analytics to digital assistants, AI is transforming e-commerce. Since 2012, AI commerce companies have raised US$990 million across 201 deals in the United States and Canada, as well as India, France, the United Kingdom, Singapore, Israel, and others. Join us for a discussion on how retail giants and start-ups alike can benefit from using this new technology today. Learn more: https://www.hybris.com/commerce
Discover how to achieve faster time to higher value with a template-based implementation approach. Learn how this new methodology uses SAP’s best practices to implement SAP Hybris solutions reliably and reach predictable and fast business go-lives. https://www.hybris.com/
Integrating with the SAP Hybris Architecture: From Reference to Real WorldSAP Customer Experience
Learn how SAP Hybris solutions are integrated and the business processes they support. In this deep-dive, we'll review real-world examples and cases that call for alternative integration decisions.
E-commerce doesn’t just happen. It takes a coordinated effort of several different parts of the organization including Sales, Marketing, IT, and Finance to make it run smoothly within an organization. In this session, leading e-commerce sellers will talk about how they developed their e-commerce teams to be able to respond quickly, efficiently, and effectively to multiple and varied buyer e-commerce integration requests.
Webinar: Business Decisions that can Help Boost Ecommerce SalesAPPSeCONNECT
With growing competition, increasing digital marketing spend and shrinking margins, merchants have to take the right decision all the time. As a store owner, not only do you have to look at multiple dimensions across campaigns, visitors, customers, products, payments and returns but also master the underlying technologies that run them.
We recently organized a #Webinar titled "Business Decisions that can Help Boost E-commerce Sales" on 24th April. The key points covered in the Webinar were:
1. Decision touch points around what to sell, how to sell and whom to sell
2. What data you need to make informed decisions
3. How to get reliable and meaningful data
4. How to use that data to increase sales This is a Free Webinar and we encourage you to attend it.
#Business #Ecommerce #Sales
Integrate your line of business applications under one single platform: https://www.appseconnect.com/integrations/
The Five Marketers Your eCommerce Business NeedsnChannel, Inc.
Presented at the South Florida eCommerce Expo, this presentation dives into the marketing skill sets that are required to be successful in today's eCommerce industry.
Atlas Copco committed to sustainability productivity using SAP Hybris Sales C...SAP Customer Experience
In Atlas Copco group, growth is our Oxygen and innovation is our DNA. SAP Hybris Sales Cloud, enables us to transform to the digital world. With our global program, we managed to rapidly rollout worldwide and to ensure good adoption of “best in class” marketing and sales processes (B2B business). For more information, visit us at: https://www.hybris.com/sales
Mike Wilks, CIO of Joules Clothing kicked off the seminar with a witty, meerkat themed analysis of their implementation of a seamless customer journey using Microsoft Dynamics AX.
Have you considered General Data Protection Regulation (GDPR) compliance? Do you have a plan in place to achieve it before the May deadline? GDPR is a key consideration for those trading in Europe, and the new legislation means you need to have an answer. Find out how the SAP Hybris Commerce solution can help you meet GDPR compliance requirements.
Learn what is new and upcoming in the SAP Hybris Sales Cloud portfolio. We'll dive into new features in SAP Hybris Sales Cloud, see what is planned for future releases, and discover how new technologies such as machine learning and predictive analytics will empower sales organizations to sell more from anywhere.
For more about SAP Hybris Sales see: https://hybris.com/en/products/sales
Dynamics Day 2017 Melbourne: Becoming customer centricEmpired
How a customer experiences your organisation determines your revenue and your costs. Now more than ever we need to realign our organisations' with customers' expectations by harnessing empathy, design and technology. This session will take you through the process of designing, interpreting and implementing a customer experience strategy withing your organisation.
Buying and using a Shopify store is easy but keeping it in good terms is what takes special knowledge and strategic management. In the beginning, the brand new Shopify store looks all new and shiny, the pages load blazingly fast; new themes are being added to the store; saleable products have been put up on display; more customizations are being done – This definitely helps in the functionality of the Shopify store but naturally, with each customization and theme, it slows the speed of your Shopify store down.
This presentation will show you 7 Ways in which you can speed up your Shopify store without giving up on the functionality.
Discuss how a company tapped into the SAP Hybris Customer Attribution solution for insights on how various digital advertising tactics are influencing their customers’ path to purchase. The company looked at intelligent technologies to manage an increasingly fragmented and complex digital media landscape. Consider how the game theory approach in the solution provides a dynamic view into the program beyond traditional measurement method. For more information, visit us at https://www.hybris.com/
Future of SAP Hybris Cloud for Customer Machine Learning and AutomationSAP Customer Experience
Gain insight on how emerging technologies shape the SAP Hybris Cloud for Customer product strategy and roadmap and explore innovations of the solution made possible by SAP Leonardo Machine Learning capabilities. This deck also shines the spotlight on customers as they share how SAP automates and simplifies day-to-day sales and service processes to make their businesses run simple and engage customers.
For more, please see: https://hybris.com/en/products/digital-portfolio
Addiko Bank Digital Transformation Experience - Microsoft Sinergija 18Vladimir Ljubibratic
Addiko Bank Digital Transformation Experience drive with Microsoft Dynamics 365 platform to achieve better customer engagement, employee productivity and transform operations and products.
Why It's Time for an Experience-Led Commerce StrategyAcquia
We’ve all become digital natives: from millennials to boomers, we’re all evermore tied to our connected devices. And, as a result, the customer journey has radically changed. Today’s consumer expects a consistent brand experience across all channels and devices. Thus, the competitive bar is continually being raised to outperform the market and attain higher conversion rates while continually meeting - and hopefully even exceeding - consumer expectations.
In the early days of eCommerce, the commerce platform was more than sufficient for the customer journey. eCommerce has now become the main growth channel for retailers and brands alike. In today’s complex world of omnichannel shopping, a stronger and more engaging experience that integrates content into the shopping journey is no longer an option - it’s a requirement. The best commerce experiences come from pulling together expertise across three essential dimensions: back-end commerce, front-end experience management, and user experience strategy.
Join us and hear how Acquia, commercetools, and Born Group bring their specific areas of expertise together, and hear how Moda Operandi has seen real value from the marriage of content and commerce. In this webinar, you’ll hear:
Why experience-led commerce is the future and why many brands are doing it
How to have enterprise commerce without the enterprise complexity and price tag
A success story from Moda Operandi discussing how they’ve integrated content and commerce and the value they’ve seen in it
Born Group will bring their deep knowledge of user experience to guide the conversation from a consumer's perspective. Register today and learn the value that content and commerce can bring to your business.
Paul Bot, Project Director Strategic Change at PostNL – one of Europe’s leading postal and parcel distributers – discusses the challenges and opportunities of digitalization and business transformation, including the importance of simplifying and standardizing processes while remaining focused on the overall user experience as the key to continued growth. https://www.hybris.com/billing
Dive into the What, Why and How of creating a true omnichannel Telco journey, presented by Telekom Austria Group. See how bringing data-driven, flexible offers to your customers at the right moment, on the right channel can help increase loyalty and open upselling opportunities. They'll discuss how they were able to navigate the unique challenges Telco companies face on their omnichannel journey, as they've worked toward becoming a natively digital service provider. For more, please visit us at: https://www.hybris.com/en/solutions/industries/telecommunications
Franck Cohen, chief commercial officer at SAP, discusses the impact of artificial intelligence (AI) on e-commerce. From in-store analytics to digital assistants, AI is transforming e-commerce. Since 2012, AI commerce companies have raised US$990 million across 201 deals in the United States and Canada, as well as India, France, the United Kingdom, Singapore, Israel, and others. Join us for a discussion on how retail giants and start-ups alike can benefit from using this new technology today. Learn more: https://www.hybris.com/commerce
Discover how to achieve faster time to higher value with a template-based implementation approach. Learn how this new methodology uses SAP’s best practices to implement SAP Hybris solutions reliably and reach predictable and fast business go-lives. https://www.hybris.com/
Integrating with the SAP Hybris Architecture: From Reference to Real WorldSAP Customer Experience
Learn how SAP Hybris solutions are integrated and the business processes they support. In this deep-dive, we'll review real-world examples and cases that call for alternative integration decisions.
E-commerce doesn’t just happen. It takes a coordinated effort of several different parts of the organization including Sales, Marketing, IT, and Finance to make it run smoothly within an organization. In this session, leading e-commerce sellers will talk about how they developed their e-commerce teams to be able to respond quickly, efficiently, and effectively to multiple and varied buyer e-commerce integration requests.
Webinar: Business Decisions that can Help Boost Ecommerce SalesAPPSeCONNECT
With growing competition, increasing digital marketing spend and shrinking margins, merchants have to take the right decision all the time. As a store owner, not only do you have to look at multiple dimensions across campaigns, visitors, customers, products, payments and returns but also master the underlying technologies that run them.
We recently organized a #Webinar titled "Business Decisions that can Help Boost E-commerce Sales" on 24th April. The key points covered in the Webinar were:
1. Decision touch points around what to sell, how to sell and whom to sell
2. What data you need to make informed decisions
3. How to get reliable and meaningful data
4. How to use that data to increase sales This is a Free Webinar and we encourage you to attend it.
#Business #Ecommerce #Sales
Integrate your line of business applications under one single platform: https://www.appseconnect.com/integrations/
The Five Marketers Your eCommerce Business NeedsnChannel, Inc.
Presented at the South Florida eCommerce Expo, this presentation dives into the marketing skill sets that are required to be successful in today's eCommerce industry.
Atlas Copco committed to sustainability productivity using SAP Hybris Sales C...SAP Customer Experience
In Atlas Copco group, growth is our Oxygen and innovation is our DNA. SAP Hybris Sales Cloud, enables us to transform to the digital world. With our global program, we managed to rapidly rollout worldwide and to ensure good adoption of “best in class” marketing and sales processes (B2B business). For more information, visit us at: https://www.hybris.com/sales
Mike Wilks, CIO of Joules Clothing kicked off the seminar with a witty, meerkat themed analysis of their implementation of a seamless customer journey using Microsoft Dynamics AX.
Have you considered General Data Protection Regulation (GDPR) compliance? Do you have a plan in place to achieve it before the May deadline? GDPR is a key consideration for those trading in Europe, and the new legislation means you need to have an answer. Find out how the SAP Hybris Commerce solution can help you meet GDPR compliance requirements.
Learn what is new and upcoming in the SAP Hybris Sales Cloud portfolio. We'll dive into new features in SAP Hybris Sales Cloud, see what is planned for future releases, and discover how new technologies such as machine learning and predictive analytics will empower sales organizations to sell more from anywhere.
For more about SAP Hybris Sales see: https://hybris.com/en/products/sales
Dynamics Day 2017 Melbourne: Becoming customer centricEmpired
How a customer experiences your organisation determines your revenue and your costs. Now more than ever we need to realign our organisations' with customers' expectations by harnessing empathy, design and technology. This session will take you through the process of designing, interpreting and implementing a customer experience strategy withing your organisation.
Buying and using a Shopify store is easy but keeping it in good terms is what takes special knowledge and strategic management. In the beginning, the brand new Shopify store looks all new and shiny, the pages load blazingly fast; new themes are being added to the store; saleable products have been put up on display; more customizations are being done – This definitely helps in the functionality of the Shopify store but naturally, with each customization and theme, it slows the speed of your Shopify store down.
This presentation will show you 7 Ways in which you can speed up your Shopify store without giving up on the functionality.
Discuss how a company tapped into the SAP Hybris Customer Attribution solution for insights on how various digital advertising tactics are influencing their customers’ path to purchase. The company looked at intelligent technologies to manage an increasingly fragmented and complex digital media landscape. Consider how the game theory approach in the solution provides a dynamic view into the program beyond traditional measurement method. For more information, visit us at https://www.hybris.com/
Future of SAP Hybris Cloud for Customer Machine Learning and AutomationSAP Customer Experience
Gain insight on how emerging technologies shape the SAP Hybris Cloud for Customer product strategy and roadmap and explore innovations of the solution made possible by SAP Leonardo Machine Learning capabilities. This deck also shines the spotlight on customers as they share how SAP automates and simplifies day-to-day sales and service processes to make their businesses run simple and engage customers.
For more, please see: https://hybris.com/en/products/digital-portfolio
Addiko Bank Digital Transformation Experience - Microsoft Sinergija 18Vladimir Ljubibratic
Addiko Bank Digital Transformation Experience drive with Microsoft Dynamics 365 platform to achieve better customer engagement, employee productivity and transform operations and products.
Why It's Time for an Experience-Led Commerce StrategyAcquia
We’ve all become digital natives: from millennials to boomers, we’re all evermore tied to our connected devices. And, as a result, the customer journey has radically changed. Today’s consumer expects a consistent brand experience across all channels and devices. Thus, the competitive bar is continually being raised to outperform the market and attain higher conversion rates while continually meeting - and hopefully even exceeding - consumer expectations.
In the early days of eCommerce, the commerce platform was more than sufficient for the customer journey. eCommerce has now become the main growth channel for retailers and brands alike. In today’s complex world of omnichannel shopping, a stronger and more engaging experience that integrates content into the shopping journey is no longer an option - it’s a requirement. The best commerce experiences come from pulling together expertise across three essential dimensions: back-end commerce, front-end experience management, and user experience strategy.
Join us and hear how Acquia, commercetools, and Born Group bring their specific areas of expertise together, and hear how Moda Operandi has seen real value from the marriage of content and commerce. In this webinar, you’ll hear:
Why experience-led commerce is the future and why many brands are doing it
How to have enterprise commerce without the enterprise complexity and price tag
A success story from Moda Operandi discussing how they’ve integrated content and commerce and the value they’ve seen in it
Born Group will bring their deep knowledge of user experience to guide the conversation from a consumer's perspective. Register today and learn the value that content and commerce can bring to your business.
How to Leverage Business Partners Migration to SaaS / CloudClub Alliances
This presentation was prepared as background material for 2009 Channel Focus Europe [22/23 october - see www.baptie.com].
In a session entitled "How to Leverage Business Partners' Migration to SaaS / Cloud", Loic Simon shared IBM's Club Alliances experience on leveraging business partners migrating to a SaaS/Cloud based business model.
After a quick summary of SaaS and Cloud challenges for Vendors and their Business Partners, he delivered a point of view on SaaS/Cloud distribution and influence channels and shared his hands-on experience as the leader of "Club Alliances" [www.cluballiances.com].
Club Alliances members leverage cloud computing, SaaS and BPO [business process outsourcing] models to promote and deliver business solutions, "as a service".
Their "Solutions as a Service" are typically powered by IBM IaaS [Infrastructure as a Service] or PaaS [Platform as a Service] components.
Aknowledgments : Among various materials borrowed from key specialists on the topic [thanks to all of them : Lustratus, Gilwell Group, Saugatuck...], Loic specifically leveraged some slides from presentations prepared by Philippe Martinez - Philmart - and Laurent Glaentzer - Lemon Operations, two members of Club Alliances who deliver their channel expertise to their fellow Club Alliances members.
Tieto Industrial Experience - Future of B2B customer engagementJaakko Hallavo
A brief slide deck about TIE - Tieto Industrial Experience concept. Describing on a high level Tieto offering for B2B companies to speed up growth and improve efficiency via customer experience management.
In the context of business and technology, CX stands for Customer Experience. It refers to the sum of all interactions that a customer has with a company or brand, including the pre-sale, sale, and post-sale phases. CX has become a critical aspect of business strategy and is a key driver of customer loyalty, retention, and advocacy.
CX encompasses all aspects of the customer journey, including marketing, sales, service, support, and even the product or service itself. It involves understanding the needs and expectations of customers and delivering experiences that meet or exceed those expectations. CX also includes the emotional and psychological aspects of the customer experience, such as how a customer feels when interacting with a company.
In the context of SAP CX, the full form of CX remains the same - Customer Experience. SAP CX is a suite of customer experience solutions that enables businesses to deliver personalized and seamless experiences across all touchpoints of the customer journey. It includes products and services for e-commerce, marketing, sales, service, and commerce.
Overall, CX has become a critical component of business success and is increasingly being integrated into business strategy, operations, and technology solutions.
The idea is the modernization of all the Dynamics products using the power of cloud and local services. But the vision of Microsoft is a bit more complex. Dynamics CRM was already part of Office 365, during this session you will learn how Microsoft is planning to rebuilt a complete strategy on top of xRM and people relations like customers and partners relationships
The idea is the modernization of all the Dynamics products using the power of cloud and local services. But the vision of Microsoft is a bit more complex. Dynamics CRM was already part of Office 365, during this session you will learn how Microsoft is planning to rebuilt a complete strategy on top of xRM and people relations like customers and partners relationships
Take your business to the next level with the SAP Business One ERP. An SAP Business One wholesale and distribution solution is an all-in-one system that will help your business to capture information in a single database and answer your most pressing questions.
Experience E-Commerce with SAP Hybris With the rise of globalization and intr...YASH Technologies
YASH’s full commerce service offerings blend with digital technologies, best-in-class platforms to help companies to reduce the cost of doing business, expand their global foot prints, and improve the digital experience.
Similar to Monetizing Microsoft High Volume Revenue using SAP Hybris Billing (18)
Ever wonder how businesses will survive when customers specify the terms of your relationship? We found some striking trends you’ll want to take a look at.
Explore the Five Trends.
See what they are and discover ways that brands like yours can adapt to succeed in the future.
Learn more about how SAP Leonardo is driving business results please visit: http://sap.to/6007EuIkl
From the rise of customer advocacy to ever-changing consumer expectations, 2018 has been a rollercoaster year for businesses on their journey to deliver memorable customer experiences. As the ball drops on 2019, the CX landscape will become even more complicated to navigate and win. Not only in terms of engaging your customers, but also for organisations to deliver on. With a focus on a proliferation of even more engagement channels, the era of customer care, the rise of dark social, the age of platform agility, you'll be amazed at whats in store for 2019! Join us for this virtual master class as we dive into the trends that are shaping CX for 2019 and beyond.
To find out more about the future of CX, visit us at:
https://cx.sap.com
True personalization is at the individual level, rather than at the segment level. In this presentation by Bernard Chung, SAP Customer Experience at the Argyle Executive Forum, you'll learn how to utilize real-time contexts to deliver the best customer experiences.
Learn more about SAP Marketing Cloud here: https://cx.sap.com/en/products/marketing
In this presentation, we explore mega trends driving the need to build trusted customer relationships and why a robust customer identity management platform is critical. Learn from this in-depth and contextual case study of our Australian-based customer, Goodlife Health Clubs. We will also discuss global privacy regulations beyond GDPR and turning compliance into opportunity.
For more info from SAP Hybris, please visit us at: https://hybris.com/en/products/customer-data-cloud
Featuring global thought leader and futurist Anders Sörman-Nilsson in our third-annual Omnichannel Master Class, learn how to design a frictionless customer experience. Anders shares fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform lives. Anders also discusses how emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things that are enabling more and more brands to become truly ‘seamless’.
For more information on SAP Hybris, please visit us at: https://www.hybris.com
Learn how you can engage with digitally connected customers and why building such meaningful relationships with these customers is a priority for today’s businesses. We also explore how to win and have a unique, differentiated customer experience, from real-life customer success stories.
For more info from SAP Hybris, please visit us at: https://hybris.com
In an increasingly challenging digital economy landscape, and with data breaches making the headlines recently, we explore how customer identity management is critical and where it sits - for businesses striving to deliver great customer experiences. The panel discussion comes complete with real-life examples and success stories, statistics, and a peek into the future with AI and much more.
For more info, visit: https://www.hybris.com/en/products/gigya
The Perfect Store Execution (Picture of Success) allows manufacturers of consumer goods to deliver the right product, in stock, at the right time, with flawless store visit execution.
For more from SAP Hybris, please visit us at: https://www.hybris.com/en/
The Consumer-Driven Digital Economy: Creating value in a digital world where ...SAP Customer Experience
The time to unleash the power of digitization is now, both to maintain a healthy business and to drive new growth, and to balance current infrastructure and future innovation without disruption.
Here we offer our perspective on the future of the industry and how SAP contributes to the transformation of the consumer-driven digital enterprise.
Distribuidora Internacional de Alimentación, S.A. (DIA) is a Spanish international hard-discount supermarket chain with 7,799 stores in the countries in which it operates: Spain, Portugal, Brazil, Argentina and China. Join Diego Sebastian de Erice to hear how DIA is advancing their digital transformation with SAP Hybris Commerce solutions. Learn more: https://www.hybris.com/commerce
Distribuidora Internacional de Alimentación, S.A. (DIA) is a Spanish international hard-discount supermarket chain with 7,799 stores in the countries in which it operates: Spain, Portugal, Brazil, Argentina and China. Join Diego Sebastian de Erice to hear how DIA is advancing their digital transformation with SAP Hybris Commerce solutions. Learn more: https://www.hybris.com/commerce
Deliver the personalized, relevant experiences customers are demanding while paying increased attention to privacy. See how customer identity and access management (CIAM) from Gigya makes it possible for global organizations to manage customer data to deliver insights and personalization, while staying compliant with privacy laws, including the European Union's upcoming General Data Protection Regulation (GDPR). Learn more: https://www.hybris.com/
Welcome to the Cognitive and 5G Era. Join us to see how IBM Cognitive, the Internet of Things and Microservices are changing the customer experience for this new wave. We’ll discuss the IBM-SAP global partnership in the Telco & Media industry, and how it delivers game-changing customer experiences enabled by SAP Hybris and IBM Cognitive. Learn more: https://www.hybris.com/en/solutions/industries/telecommunications
The world around us is changing rapidly, so organizations need to evolve. The question is: how do we transform our business to use disruption to our advantage? How do we leverage technology to enable our transformation? Join our session to hear how Bavaria is using technology to be the smartest beer company in the world.
Impeccable customer experience is the expectation when it comes to hotels. Palladium Hotel Group has become a leader in hotel innovation and an industry model in delivering fantastic customer experience. Learn Palladium’s digital transformation journey where customer insight is the key to delivering delightful customer experiences and how SAP Hybris is empowering them to gain insights, deliver personalized messages, and fulfilling their customer experience promise. https://www.hybris.com/
Improve Business Agility Coca Cola FEMSA Optimizes its Front Office to Win an...SAP Customer Experience
Hear firsthand how consumer good company Coca Cola FEMSA build, win, and grow its client base by relying on real-time customer insight, personalized interactions, and team collaboration. Learn how refocusing strategy from customer relationship management to customer engagement helped Coca Cola FEMSA to achieve its goals by. Find out how the company provides relevancy throughout the customer journey. https://www.hybris.com/en/
Join Henk Oude Brunink from itsme, an international group offering innovative technology and distribution to industrial users, machine manufacturers, panel builders, and industrial installers. Hear about its visionary transformation from a traditional wholesale business to a service-oriented model with a focus on best-in-class customer engagement. Share itsme’s vision and implementation road map as well as lessons learned. For more information, visit: https://www.hybris.com/
Transformational disruption AmerisourceBergen has the right prescription for ...SAP Customer Experience
Join Paul Zippel from AmerisourceBergen to hear how the company revolutionized pharmacy ordering experience and empowered pharmacists to do what they do best: caring for their patients. Learn more: https://www.hybris.com/
Philips Lighting is changing from a mostly product oriented company into a Systems & Service company. SAP Hybris Service Cloud is supporting us in our business strategy, not only delivering innovative and excellent products, connecting manage our lighting systems, but also adding more value & service towards our customers. Join Jos Schrijen to hear how Phillips, innovator in healthcare, consumer lifestyle, and lighting products, successfully leverages multiple SAP Hybris solutions. Learn more: https://www.hybris.com/service
3. Make it a showcase Inspiring and activating the SAP and Microsoft’s go-to-market opportunities
Make it a showcase
Inspiring and activating customers with our IT insights and innovations.
People
& culture
Growth mindset
Customer obsessed
Diverse & inclusive
One Microsoft
Making a difference
Execution
excellence
Agile &
DevOps
Security and
privacy
Cloud
adoption
Simplify the experience
Delighting business partners with solutions
that just work, and are simple to use.
Accelerate capabilities
Connecting the business so that
stakeholders move faster than ever.
end-to-end service offerings
4. SAP ECC & SAP Hybris Billing*
Management of the accounting value and revenue-relevant events
throughout the customer lifecycle. This includes AR management,
inter-company transfers, FX, revenue recognition, etc.
Microsoft Commerce
* * *
6. 2011 – Platformconvergence with
separate streams
Introduction of SAP Hybris Billing for
Commercial
2015+ – True Convergence
Consumer & Commercial agnostic
SAP Hybris Billing across omnichannel
Consumer
Xbox, etc.
Commercial
Online
CSP
Xbox
Microsoft.com
Modern
<2011 – Separate Systems
Consumer vs Commercial (SMB) Channels
7. SAP Hybris Billing at Microsoft can scale to
cloud consumer volumes
Prove that SAP Hybris Billing at Microsoft can be
extensible, resilient, agile