Welcome to the Cognitive and 5G Era. Join us to see how IBM Cognitive, the Internet of Things and Microservices are changing the customer experience for this new wave. We’ll discuss the IBM-SAP global partnership in the Telco & Media industry, and how it delivers game-changing customer experiences enabled by SAP Hybris and IBM Cognitive. Learn more: https://www.hybris.com/en/solutions/industries/telecommunications
New digital trends are taking over the market: the rise of the mobile, surveys show a global increase of usage in mobile devices, the need for ultra-responsive brand communication across all channels, the outstanding ascent of eCommerce and Social Media sales, the accession of image and video for visual searches and voice-activated search, the heightened integration of Artificial Intelligence & Machine Learning into sales processes and, of course, the popularity boost for sustainable and eco-friendly brands.
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014.
Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR
What do wine and AI have in common - Ronan Lundy, QuantcastSavage Marketing
This interactive session will show by using quality data and behavioural insights overlaid with the use of artificial intelligence how this can help you build your brand for digital natives.
The digital landscape is ever evolving and it can sometimes be difficult to know where to spend your online marketing budgets, this workshop will identify the questions you should be asking and what you need to know.
You will gain a greater understanding of the programmatic advertising space and how AI is playing such a huge part in shaping your industry and what is already being done for digital marketers today to understand and reach their audiences.
We want you to leave feeling inspired with a fresh way of thinking about your marketing efforts.
And if you want to find out what wine and AI really do have in common, you will just have to attend to find out.
New digital trends are taking over the market: the rise of the mobile, surveys show a global increase of usage in mobile devices, the need for ultra-responsive brand communication across all channels, the outstanding ascent of eCommerce and Social Media sales, the accession of image and video for visual searches and voice-activated search, the heightened integration of Artificial Intelligence & Machine Learning into sales processes and, of course, the popularity boost for sustainable and eco-friendly brands.
Ponencia de Altitude en el evento organizado por Telefónica sobre Tendencias en Contact Center en Madrid el 22/05/2014.
Más información sobre el servicio Contact Center de Telefónica en http://bit.ly/Ut3TPR
What do wine and AI have in common - Ronan Lundy, QuantcastSavage Marketing
This interactive session will show by using quality data and behavioural insights overlaid with the use of artificial intelligence how this can help you build your brand for digital natives.
The digital landscape is ever evolving and it can sometimes be difficult to know where to spend your online marketing budgets, this workshop will identify the questions you should be asking and what you need to know.
You will gain a greater understanding of the programmatic advertising space and how AI is playing such a huge part in shaping your industry and what is already being done for digital marketers today to understand and reach their audiences.
We want you to leave feeling inspired with a fresh way of thinking about your marketing efforts.
And if you want to find out what wine and AI really do have in common, you will just have to attend to find out.
B2B marketers are charged with finding the needle in the haystack: reaching narrow swaths of an ever-growing pool of social media users. In this session, learn how marketers are using social media to engage their ideal and existing customers using a paid and organic B2B social strategy.
Key Takeaways:
Master B2B Social Best PracticesLearn Paid and Organic Social StrategyGrasp Setting KPIs and Meeting ROI
Instant Mobile Experiences: How to Create Unique In-Store Marketing Opportuni...Koombea
Are you an onsite store that needs a location app or responsive site?
80% of consumers use mobile devices inside a store to enhance their shopping experience. So what does that mean for YOU? Maybe it means you need to start bringing your in-store marketing onto a mobile platform experience for your consumers.
Learn the value of onsite experiences at stores and cafes using apps and wifi, gamification, ibeacon technologies, responsive sites, and wearable technologies.
"The Ever-Changing Landscape of Disruptive Technologies"
The presentation will address the ever-changing landscape of disruptive technologies. Among other things, we will be going into different emerging technologies like artificial intelligence, blockchain, automation and voice control. We will also deepen in the mobile economy and share some advise on how to keep up with new tech and what one should keep track of in the next few years.
Analysed the working of an Indian start-up Peppertap from the perspective of management of information systems. Also, analysed the gaps in functioning as per primary and secondary research
60% of Internet Access Is Mostly Mobile
90% of adults in the U.S. have a cell phone
Of that 90% of cell phone owners, 58% have a smartphone
32% of adults in the U.S. own an e-reader
42% of adults in the U.S. own a tablet computer
Smartphone users check their devices 150 times a day.
67% of cell phone owners check their phone for messages, alerts, or calls — even when their phone is not sending an alert.
44% of cell phone owners admitted to sleeping with their phone by their bed because they did not want to miss any calls, text messages, or social media updates while they were sleeping.
29% of cell phone owners have taken to describing their phone as “something they can’t imagine living without.”
34% of smartphone users go online mostly using their phones, and not on a desktop, laptop, or other device.
People using a desktop computer to search online will increase from 1.4 billion to 1.6 billion users in 2015.
People searching online using a smartphone will increase from 800 million to 1.9 billion users in 2015.
More than 20 percent of Google searches are now being performed on some sort of mobile device.
25 percent of Internet users only access the internet via a mobile device in the United States.
Mobile Internet usage has overtaken desktop usage.
Out of the 4 billion mobile phones in the world, 1.08 billion are smartphones and 3.05 are SMS enabled.
46% of people using mobile devices report having problems viewing a static site. A static site is a traditional, non-responsive website.
44% of people surveyed claim that navigation was difficult on smaller devices.
NextGen CDNs: Webinar with Dan Rayburn of Frost and Sullivan and Ari Weil of ...Yottaa
Today’s customers are an impatient lot. They want the information they need when they need it, at the click of a mouse or a swipe of a tablet or smartphone. You have only milliseconds to grab their attention and complete the transaction.
Traditional approaches to speeding application performance, such as CDNs (content delivery networks) or ADNs (application delivery networks), just don't cut it anymore. These technologies cannot deliver the application experiences users have come to expect.
In this webinar, Dan Rayburn, Principal Analyst at Frost & Sullivan, and Ari Weil, Vice President of Product Marketing for Yottaa, will discuss the next generation of CDNs and describe the elements required to automatically, intelligently and in real time speed the flow of the data each user needs at any time to their specific device.
[En] The Web Doesn't Matter ... Well Maybe It Does A Little After All...Yann Gourvennec
Trying to demonstrate that the Web is a matter of consequence in 2014 may seem completely irrelevant at a time when 90% of English users are checking their bank accounts online and hardly a minute passes when somebody doesn't check his Smartphone for a definition on Wikipedia or on n online dictionary, a piece on a blog or digitalised newspaper etc. Yet, a lot of business people are still struggling to see and understand and use properly a tool which has become a part of our daily lives. How come is it so hard to understand the obvious. In this presentation delivered to a large international - unnamed - account, I have decided to demonstrate the significance of the Web by the absurd.
What if your Website disappeared...?
Cisco Internet of Everything - Adtech Asia 2015Huw Hopkin
The Internet of Everything is a $19 trillion global opportunity over the next decade: Private-sector firms can create as much as $14.4 trillion of value while cities, governments and other public-sector organizations can create $4.6 trillion.
Corporate innovation in the financial industry, banking, insurance by tommaso...Tommaso Di Bartolo
The banking, insurance, financial service provider industry is being disrupted by entrepreneurs creating startups that raise millions of dollars with only one thing in mind: disrupt the status quo. How can such a fragmented, bureaucratic industry drive innovation in the 21st century? Tommaso, a serial entrepreneur with 2 exits, author, investor and faculty at UC Berkeley describes in his talk a path on how executives can lead to innovation changes. Watch Tommaso's Keynote live. Or hire him to speak: http://linktr.ee/tommasodibartolo
In today's current climate, some companies are better positioned than others to weather the storm. The way consumers shop has shifted and with it retailers must also change their business models. 30-40% of consumers plan to make their next purchases online.* Shoppers have strong values, such as ease and convenience, when choosing the retailers to continue their loyalty too.
In turn these retailers need to find a way to future proof their businesses and adapt to these ever changing consumer needs, all while maintaining growth. Join Mirakl and Publicis Sapient and hear from Afound by H&M Group who is changing the retail playbook.
In this virtual workshop you will learn:
- Digital trends that are being seen in the retail market
- The business model that has set up Afound to endure hard times and prosper
- Benefits Afound has seen since launching their marketplace
Webinar Series - Customer Facing Devices: Putting the Pieces TogetherMoki
This is the second part of a three-part webinar series about how to use Customer Facing Devices for in-store marketing. The full webinar can be viewed at
http://moki.com/insights/cfd-webinar-2/
Ever wonder how businesses will survive when customers specify the terms of your relationship? We found some striking trends you’ll want to take a look at.
Explore the Five Trends.
See what they are and discover ways that brands like yours can adapt to succeed in the future.
Learn more about how SAP Leonardo is driving business results please visit: http://sap.to/6007EuIkl
From the rise of customer advocacy to ever-changing consumer expectations, 2018 has been a rollercoaster year for businesses on their journey to deliver memorable customer experiences. As the ball drops on 2019, the CX landscape will become even more complicated to navigate and win. Not only in terms of engaging your customers, but also for organisations to deliver on. With a focus on a proliferation of even more engagement channels, the era of customer care, the rise of dark social, the age of platform agility, you'll be amazed at whats in store for 2019! Join us for this virtual master class as we dive into the trends that are shaping CX for 2019 and beyond.
To find out more about the future of CX, visit us at:
https://cx.sap.com
More Related Content
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B2B marketers are charged with finding the needle in the haystack: reaching narrow swaths of an ever-growing pool of social media users. In this session, learn how marketers are using social media to engage their ideal and existing customers using a paid and organic B2B social strategy.
Key Takeaways:
Master B2B Social Best PracticesLearn Paid and Organic Social StrategyGrasp Setting KPIs and Meeting ROI
Instant Mobile Experiences: How to Create Unique In-Store Marketing Opportuni...Koombea
Are you an onsite store that needs a location app or responsive site?
80% of consumers use mobile devices inside a store to enhance their shopping experience. So what does that mean for YOU? Maybe it means you need to start bringing your in-store marketing onto a mobile platform experience for your consumers.
Learn the value of onsite experiences at stores and cafes using apps and wifi, gamification, ibeacon technologies, responsive sites, and wearable technologies.
"The Ever-Changing Landscape of Disruptive Technologies"
The presentation will address the ever-changing landscape of disruptive technologies. Among other things, we will be going into different emerging technologies like artificial intelligence, blockchain, automation and voice control. We will also deepen in the mobile economy and share some advise on how to keep up with new tech and what one should keep track of in the next few years.
Analysed the working of an Indian start-up Peppertap from the perspective of management of information systems. Also, analysed the gaps in functioning as per primary and secondary research
60% of Internet Access Is Mostly Mobile
90% of adults in the U.S. have a cell phone
Of that 90% of cell phone owners, 58% have a smartphone
32% of adults in the U.S. own an e-reader
42% of adults in the U.S. own a tablet computer
Smartphone users check their devices 150 times a day.
67% of cell phone owners check their phone for messages, alerts, or calls — even when their phone is not sending an alert.
44% of cell phone owners admitted to sleeping with their phone by their bed because they did not want to miss any calls, text messages, or social media updates while they were sleeping.
29% of cell phone owners have taken to describing their phone as “something they can’t imagine living without.”
34% of smartphone users go online mostly using their phones, and not on a desktop, laptop, or other device.
People using a desktop computer to search online will increase from 1.4 billion to 1.6 billion users in 2015.
People searching online using a smartphone will increase from 800 million to 1.9 billion users in 2015.
More than 20 percent of Google searches are now being performed on some sort of mobile device.
25 percent of Internet users only access the internet via a mobile device in the United States.
Mobile Internet usage has overtaken desktop usage.
Out of the 4 billion mobile phones in the world, 1.08 billion are smartphones and 3.05 are SMS enabled.
46% of people using mobile devices report having problems viewing a static site. A static site is a traditional, non-responsive website.
44% of people surveyed claim that navigation was difficult on smaller devices.
NextGen CDNs: Webinar with Dan Rayburn of Frost and Sullivan and Ari Weil of ...Yottaa
Today’s customers are an impatient lot. They want the information they need when they need it, at the click of a mouse or a swipe of a tablet or smartphone. You have only milliseconds to grab their attention and complete the transaction.
Traditional approaches to speeding application performance, such as CDNs (content delivery networks) or ADNs (application delivery networks), just don't cut it anymore. These technologies cannot deliver the application experiences users have come to expect.
In this webinar, Dan Rayburn, Principal Analyst at Frost & Sullivan, and Ari Weil, Vice President of Product Marketing for Yottaa, will discuss the next generation of CDNs and describe the elements required to automatically, intelligently and in real time speed the flow of the data each user needs at any time to their specific device.
[En] The Web Doesn't Matter ... Well Maybe It Does A Little After All...Yann Gourvennec
Trying to demonstrate that the Web is a matter of consequence in 2014 may seem completely irrelevant at a time when 90% of English users are checking their bank accounts online and hardly a minute passes when somebody doesn't check his Smartphone for a definition on Wikipedia or on n online dictionary, a piece on a blog or digitalised newspaper etc. Yet, a lot of business people are still struggling to see and understand and use properly a tool which has become a part of our daily lives. How come is it so hard to understand the obvious. In this presentation delivered to a large international - unnamed - account, I have decided to demonstrate the significance of the Web by the absurd.
What if your Website disappeared...?
Cisco Internet of Everything - Adtech Asia 2015Huw Hopkin
The Internet of Everything is a $19 trillion global opportunity over the next decade: Private-sector firms can create as much as $14.4 trillion of value while cities, governments and other public-sector organizations can create $4.6 trillion.
Corporate innovation in the financial industry, banking, insurance by tommaso...Tommaso Di Bartolo
The banking, insurance, financial service provider industry is being disrupted by entrepreneurs creating startups that raise millions of dollars with only one thing in mind: disrupt the status quo. How can such a fragmented, bureaucratic industry drive innovation in the 21st century? Tommaso, a serial entrepreneur with 2 exits, author, investor and faculty at UC Berkeley describes in his talk a path on how executives can lead to innovation changes. Watch Tommaso's Keynote live. Or hire him to speak: http://linktr.ee/tommasodibartolo
In today's current climate, some companies are better positioned than others to weather the storm. The way consumers shop has shifted and with it retailers must also change their business models. 30-40% of consumers plan to make their next purchases online.* Shoppers have strong values, such as ease and convenience, when choosing the retailers to continue their loyalty too.
In turn these retailers need to find a way to future proof their businesses and adapt to these ever changing consumer needs, all while maintaining growth. Join Mirakl and Publicis Sapient and hear from Afound by H&M Group who is changing the retail playbook.
In this virtual workshop you will learn:
- Digital trends that are being seen in the retail market
- The business model that has set up Afound to endure hard times and prosper
- Benefits Afound has seen since launching their marketplace
Webinar Series - Customer Facing Devices: Putting the Pieces TogetherMoki
This is the second part of a three-part webinar series about how to use Customer Facing Devices for in-store marketing. The full webinar can be viewed at
http://moki.com/insights/cfd-webinar-2/
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Ever wonder how businesses will survive when customers specify the terms of your relationship? We found some striking trends you’ll want to take a look at.
Explore the Five Trends.
See what they are and discover ways that brands like yours can adapt to succeed in the future.
Learn more about how SAP Leonardo is driving business results please visit: http://sap.to/6007EuIkl
From the rise of customer advocacy to ever-changing consumer expectations, 2018 has been a rollercoaster year for businesses on their journey to deliver memorable customer experiences. As the ball drops on 2019, the CX landscape will become even more complicated to navigate and win. Not only in terms of engaging your customers, but also for organisations to deliver on. With a focus on a proliferation of even more engagement channels, the era of customer care, the rise of dark social, the age of platform agility, you'll be amazed at whats in store for 2019! Join us for this virtual master class as we dive into the trends that are shaping CX for 2019 and beyond.
To find out more about the future of CX, visit us at:
https://cx.sap.com
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