The document discusses conflict management, including its concept, causes, types, stages, and management. Conflict management aims to minimize negative impacts from disagreements and increase the odds of a positive outcome. Conflicts can arise due to poor management, unclear roles, communication issues, unfair treatment, and more. There are different types of conflicts, including status, task, process, and relationship conflicts. Conflicts also typically progress through stages such as no conflict, latent conflict, emergence, escalation, and resolution. Managing conflicts effectively involves handling disagreements in a fair and efficient manner.

1. UNIT 4
CONFLICT MANAGEMENT
PROF. KANCHAN KUMARI

2. Conflict Management- Concept
 Conflict management is an umbrella term for the way we identify and handle
conflicts fairly and efficiently. The goal is to minimize the potential negative
impacts that can arise from disagreements and increase the odds of a positive
outcome
 The concept of conflict is controversial. Psychologists and sociologists have given
different meanings. It is being defined as a process by few, an obstructive
behavior, and goal incompatibility by others. Conflict can be expressed

3. Conflict Management- Causes
 poor management.
 unfair treatment.
 unclear job roles.
 inadequate training.
 poor communication.
 poor work environment.
 lack of equal opportunities.
 bullying and harassment

4. Conflict Management- Types
 status conflict,
 task conflict,
 process conflict,
 relationship conflict

5. Conflict Management- Stages
• No conflict.
• Latent conflict.
• Emergence.
• Escalation.
• (Hurting) Stalemate.
• De-Escalation.
• Settlement/Resolution.
• Post-Conflict Peacebuilding and Reconciliation.

6. Management of Conflicts.
 Conflict management refers to the way that you handle disagreements. On any
given day, you may have to deal with a dispute between you and another
individual, your family members, or fellow employees.
Reasons people disagree, many conflicts revolve around:
• Personal values (real or perceived)
• Perceptions
• Conflicting goals
• Power dynamics
• Communication style

7. THANK YOU !
PROF. KANCHAN KUMARI