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Board Of Directors



                          Managing Director




     Sales Manager          Finance Manager           HR Manager




Sales         Marketing        Accounts        Recruitment    Training
Assistant     Manager            Clerk          Manager       Manager
•Many levels of management
•Managers will have narrow span of control
•Management posts usually specialised
•Easier for Managers to supervise staff
•Many layers of communication




•Few levels of management
•Managers have wider span of control
•Decision making is quicker
•Fewer Promotion opportunities
•Employees have greater workload
Chain of command is the way instructions are passed
down from one level of post to another within an
organisation.




 How many people report back to you. The more people
 that report to you is a wide span of control. The less
 people that report to you is a narrow span of control.
A line relationship exists between a manager and
the employees immediately below
them, illustrated by vertical lines in an
organisation chart.




A lateral relationship exists between
employees on the same level and report to
the same line manager.
•Sending out quotations, price lists and
catalogues                                   •Prepare job descriptions and person
•Processing Orders                           specifications
•Dealing with customer enquires and          •Advertise jobs as they become available
complaints                                   •Collection application forms or CVs from people
•Carrying out market research                applying for jobs
•Advertising the business’ goods or          •Prepare a short list of applications to interview
services.                                    •Interview applicants for jobs and choose new
•Preparing publicity materials and           employees
organising exhibitions                       •Give feedback to candidates on their interviews



•Gathering info about what the business        •Paying any of business’ bills
needs                                          •Preparing final accounts
•Gathering catalogues and price lists from     •Checking invoices and statements
possible suppliers.                            •Preparing invoices credit notes
•Deciding who is the best supplier based       •Preparing cheques
usually on cost                                •Calculating employee wages
•Agreeing purchase prices and credit terms     •Paying into the bank any cash and cheques
with suppliers.                                received from customers
•Placing orders with the best supplier
•Installing new software
•Making sure that licences are stored safely and are up-to-date
•Dealing with staff training ICT
•Maintaining ICT security
•Responding to problems or queries




•Word processing work
•Dealing with mail
•Copying work
•Reception duties
•Filing
Unit 1a &b

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Unit 1a &b

  • 1.
  • 2. Board Of Directors Managing Director Sales Manager Finance Manager HR Manager Sales Marketing Accounts Recruitment Training Assistant Manager Clerk Manager Manager
  • 3. •Many levels of management •Managers will have narrow span of control •Management posts usually specialised •Easier for Managers to supervise staff •Many layers of communication •Few levels of management •Managers have wider span of control •Decision making is quicker •Fewer Promotion opportunities •Employees have greater workload
  • 4. Chain of command is the way instructions are passed down from one level of post to another within an organisation. How many people report back to you. The more people that report to you is a wide span of control. The less people that report to you is a narrow span of control.
  • 5. A line relationship exists between a manager and the employees immediately below them, illustrated by vertical lines in an organisation chart. A lateral relationship exists between employees on the same level and report to the same line manager.
  • 6. •Sending out quotations, price lists and catalogues •Prepare job descriptions and person •Processing Orders specifications •Dealing with customer enquires and •Advertise jobs as they become available complaints •Collection application forms or CVs from people •Carrying out market research applying for jobs •Advertising the business’ goods or •Prepare a short list of applications to interview services. •Interview applicants for jobs and choose new •Preparing publicity materials and employees organising exhibitions •Give feedback to candidates on their interviews •Gathering info about what the business •Paying any of business’ bills needs •Preparing final accounts •Gathering catalogues and price lists from •Checking invoices and statements possible suppliers. •Preparing invoices credit notes •Deciding who is the best supplier based •Preparing cheques usually on cost •Calculating employee wages •Agreeing purchase prices and credit terms •Paying into the bank any cash and cheques with suppliers. received from customers •Placing orders with the best supplier
  • 7. •Installing new software •Making sure that licences are stored safely and are up-to-date •Dealing with staff training ICT •Maintaining ICT security •Responding to problems or queries •Word processing work •Dealing with mail •Copying work •Reception duties •Filing