Dareen Abu Joudeh is a Jordanian woman seeking an administrative position. She has a background in business management studies and work experience in administrative assistance, sales, and finance and administration. Her current role is an administrative and finance officer for Maersk in Amman, where her responsibilities include reception duties, event planning, purchasing, and financial administration. She is proficient in English, Arabic, and Microsoft Office programs.

1. DareenYacoub Abu Joudeh
Madaba, Hay Al Shefa’
+962-79-76 89 079
Dareen.abujoudeh@gmail.com
EDUCATION
University of Jordan
Bachelor of Business Economy – Management
Key courses: Entrepreneurship & Small Business Management, Strategic Planning & Policy Formulation,
Managerial Economics, and Managerial Finance. Not Completed Yet
Queen Basma High School – Madaba 2004
High School diploma
WORK EXPERIENCE
Administrative Assistant-US Embassy - Amman July 2010
• Executive Assistant – Performs administrative duties for executive management. Responsibilities may
include screening calls; managing calendars; making travel, meeting and event arrangements; preparing
reports and financial data; training and supervising other support staff; and customer relations. Requires
strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination
experience, and the ability to work well with all levels of internal management and staff, outside clients and
vendors. Sensitivity to confidential matters may be required.
• Office/Facilities Coordinator/Assistant – Supports the office or facilities manager in various
administration duties, including facility and general maintenance services. Requires strong communication
abilities, in addition to computer and data entry skills.
• Senior Data Entry Specialist – Duties include those described for data entry specialist, but the position
requires more experience. Prioritizes and batches material for data entry. Completes information analysis for
procedures and reports. Must have knowledge of technical material and the ability to train and supervise
others. Should also be capable of high-volume data entry.
• Front Desk Coordinator – Manages the company’s lobby area. Greets and directs all visitors, including
vendors, clients, job candidates and customers. Ensures completion of paperwork, sign-in and security
procedures. Handles special administrative projects, as well as overflow work from other assistants.
Depending on the size of the firm, may also answer incoming calls.
• Customer Service Manager – Hires,trains and manages members of the customer service department.
Resolves escalated or difficult issues regarding client complaints and other matters. Evaluates team
performance. Works closely with managers in other departments on updating policies and procedures for
client service. Some employers require an associate or bachelor’s degree or severalyears of relevant
experience.

2. Sales Executive -Aramex - Amman October 2012
• Identify business opportunities and target markets
• Make initial customer contact through visits or calls
• Identify each potential customer’s needs
• Formulate business proposals according to customers’ business needs
• Negotiate prices and variations in prices and specifications
• Manage account management and expansion activities
• Develop new opportunities and close existing ones
• Build meaningful relationships within the company and outside
• Develop detailed territory plans
• Ensure appropriate and timely delivery of service and products
• Follow up on service and / or product once the delivery has been made
• Research market trends and products
• Arrange meetings with potential clients
• Challenge objections in order to get the customer to buy a product
• Liaise with suppliers to ensure appropriate product delivery
• Check quantity and quality of products prior to delivery
• Record sales information and maintain customers’ records
• Make rapid calculations of costs in order to provide temporary quotations
• Prepare sales reports by analyzing and summarizing information
• Review self-sales performance with a view to improve its.
Administrative and finance officer -Maersk - Amman October 2014 till now
• Manage the reception area and welcomes company visitors, determines nature of business, and
announces visitors to relevant personnel
• Greet and direct guests in a professional, friendly, hospitable manner
• Open and close company reception area (locking and turning off lights)
• To take and retrieve messages for various personnel when the employee is unavailable.
• Provide callers with information such as company address,directions to the company location, company
fax numbers, company website and other related information
• Coordinate the pick-up and delivery of express mail services (FedEx, Aramex, DHL,TNT… etc.)
• Order, receive,stock and manage distribution of office supplies and ensure they are stored safely.
• Schedule and organize company events and activities such as meetings, travels conferences… etc.
• Contact vendors, receive quotations and ensure having the best rates for travel, hotel accommodation and
office supplies
• Handle air tickets and hotel reservations and airport transportations
• Type invitation letters and visa applications
• Follow-up on contracts and licenses for the company
• Prepare and send purchase orders of office stationary
• Prepare,maintain and update the list of suppliers for all administration services
• Prepare,maintain and update list of monthly company and expat employee’s utilities invoices and ensure
all are received and processed by Finance (electricity, water,phones… etc.)
• Handle all telecom, landlines and mobile line issues
• Follow up on all claims related to the company Health Insurance
• Handle office maintenance issues (plants, toilets, kitchen, offices… etc.)
• Coordinate with employees and contact vendors for business cards printing
• Handle printing of company stationary (letter heads, envelopes… etc.)
• Maintain proper filing process for all reception correspondences
• Type official letters, memos, reports and other documents as requested by employees

3. • Prepare and maintain the company asset list for all company assets to control the inventory
• Maintains fax machines, assists users,sends faxes, and retrieves and routes incoming faxes.
• Receives invoices and maintains invoice log, as well as ensure all incoming invoices are stamped with
receipt date. And scanned on the same date.
• Other tasks as deemed necessary
• Follow up on work permits, Residencies, driver licenses, car licenses, car insurance for expats.
• Finding apartments for Expats and handle its rent payments, maintenance and any other issues
• Prepare the monthly town hall
• Prepare the daily payment run
• Print cheques for vendors
• Contact vendors to collect their cheques
• Make ACT deposit
• Distribute insurance forms
• Renew bank guarantees for ACT,APMT, the port…etc
• Receive, scan cargo claims and email them
• Order/follow up the company’s giveaways (Cookies, calendars, legos..etc) from Stargate
• Filing payment runs
• Handling the distribution of insurance forms
• Monitoring all the cameras in the office on weekly basis
• Scanning all the invoices and emailing them to the finance team
• Handle all the practicalities for the company events/trips (Trans,food, location)
• Any other project may be asked by the managers.
EXTRA-
English touch typing course
ICDL course
Office Management and executive Secretarial duties Intensive course
SKILLS AND LANGUAGES
Fluent in English and Arabic
Microsoft Word, PowerPoint, Excel.
Able to express your ideas clearly and confidently in speech
Work confidently within a group
Understand the commercial realities affecting the organization.
Gather information systematically to establish facts & principles. Problem solving.
Able to act on initiative, identify opportunities & proactive in putting forward ideas & solutions
Determination to get things done. Make things happen & constantly looking for better ways of doing things.
Able to express yourself clearly in writing
Able to plan activities & carry them through effectively
Adapt successfully to changing situations & environments
Manage time effectively, prioritizing tasks and able to work to deadlines.
Awareness of achievements,abilities, values & weaknesses & what you want out of life.
Continues to learn throughout life. Develops the competencies needed for current & future roles
Pays care & attention to quality in all their work. Supports & empowers others.
Able to decide what steps are needed to achieve particular goals and then implement these.
Generates & applying new ideas & solutions

4. COVER LETTER
Dear Sirs,
I am writing to enquire if you have any vacancies in your company. I enclose my CV for your
information.
As you can see, I have had extensive vacation work experience in office environments, the retail sector
and service industries, giving me varied skills and the ability to work with many different types of
people. I believe I could fit easily into your team.
I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up
new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I'm keen to work for
a company with a great reputation and high profile like yours
I have excellent references and would be delighted to discuss any possible vacancy with you at your
convenience. In case you do not have any suitable openings at the moment, I would be grateful if you
would keep my CV on file for any future possibilities.
Yours sincerely
Dareen Abu Joudeh