The document is a resume for Jagdeep Singh Heera. It summarizes his objective of seeking an opportunity to utilize his experience and skills to contribute to employer objectives. It then lists his qualifications including a BSc in IT from Jammu University in 2008. It details his professional experience working for TCS, Capgemini, Aon Hewitt, and IBM Daksh between 2011-present in roles like Senior Analyst, Analyst, and Customer Care Executive. It highlights his skills in areas like analytical abilities, communication, problem solving, and adapting to new environments.

1. Phone: 9899444635
JAGDEEP SINGH HEERA E-mail: heerajagdeep@yahoo.com
OBJECTIVE
A motivated, results-focused professional, seeking an opportunity to utilize career, experience, skills,
and education to contribute to employer objectives, profitability, and success with a company
offering potential for challenge and growth.
SUMMARY
•Hard working, able to multi-task effectively. Excellent communication skills.
•Excellent Analytical, Problem Solving, Interpersonal and Communication skills.
•Highly motivated team player with zeal to learn new things and always believes in giving the best of
efforts in challenging environments.
•Extremely good in dealing with partners and business users, proposing solutions and presentations,
translating requirements.
PROFESSIONAL QUALIFICATION
• B.Sc IT from Jammu University in 2008.
EDUCATIONAL QUALIFICATION
• 12th
from J&K BOSE.
• 10TH
from J&K BOSE.
STRENGTHS AND PERSONAL SKILLSSTRENGTHS AND PERSONAL SKILLS
 Analytical decisions ability.
 Ability to adjust in new environment.
 Positive attitude which makes me to complete my work rather than to finish that.
 Patience and Determination.

2. PROFESSIONAL EXPERIENCE:-
Company : Currently working with TCS , Gurgoan.
Duration: 02 May 2013 – Till Date
Role: Sr,. Analyst. (Working on SAP :- SD/MM/FICO Module)
Project: - Medtronic (US).
Handling End to End Contract Management (Order to Cash) and also handling Delivery Execution
part.
Contract Execution (Overview):-
• Receiving Contract (requests) from the Sales team (Sales Force Dot Com).
• Identifying the customer Hierarchy.
• Identifying the product hierarchy (PH2, PH6 & Flat) and loading them accordingly.
• Uploading price value in SAP using different T-Codes.
• Preparation of SO (Sales Order), PO (Purchase Order), Invoices etc in SAP-P20 module.
• Analyzing and sending Shipping Requests to the appropriate freight forwarder for cost
effectiveness and smooth logistic handling.
• Creation of Invoices and document related to export and imports.
• Responsible for end to end process in order handling and delivery execution.
• Maintaining the price book.
• Reconciliation needs to be done to match the pricing with the contract.
.
Rebate Management (Account Payable and Receivable) (Overview):-
• Medtronic provide rebate to some of their major customers.
• Pulling Report from BOXI.
• Identifying the premium customers to whom rebate needs to be given.
• Uploading the payment file in SAP.
• Providing rebate to the customers according to the Contract signed.
• Different tools (BOXI, SAP (SD/MM/FICO Module) & MODEL N).
Dispute Management (Overview):-
• Identification of Fraudulent transactions, Fraud and Dispute case analysis
• Works with dispute specialists to investigate fraud claims.
• Conducting follow-up research on fraudulent transactions.
• Providing dispute resolution and feedback to the client team.
Reporting:-
• Working on Major Reports for Humacao Plant
• Daily Report, Weekly and Monthly Reports using different SAP Codes.

3. 2. Company : Capgemini Business Services India Ltd.
Duration: October 2011- April 2013
Role: Analyst. (Worked on SAP ) (Order to Cash)
Project ; NSN Supply Chain Management & Complaint Handling
• Receiving templates / quotations from customers to gratify there need on goods to be
dispatched, taking into consideration 3W’s i.e. When, Where & for Whom.
• Authenticating and analyzing the templates on the basis of information given in it through
SAP–P20 module.
• Dispensing SO (Sales Order), PO (Purchase Order), Invoices etc in SAP-P20 module for
proper flow of shipment to end customers and maintaining a track record of North Europe
(Russia).
• Updating and creating Invoices so that we can get approvals for shipments and the goods will
get receive by end customer on time.
• Negotiation and clarification with the customers to be acquainted with proper ordering so that
no frauds and deceptions will take place.
• To have a keen eye on all escalations being raised by respective customers.
• Responsible for end to end process in order handling and delivery execution.
• Analyzing and sending Shipping Requests to the appropriate freight forwarder for cost
effectiveness and smooth logistic handling.
• Preparing and handing over documents related to Export/Import to LSP and maintaining
follow up for smooth delivery process.
• Worked on several projects, programs, teams on the same time – Coordinated with different
departments to carry out operations successfully.
• To ensure the reporting of any discrepancy or shortage of material. (COMPL TOOL)
• Responsibilities to take consignee receipt from customer. (POD)
• Awarded with many appreciations from clients & Top management.
• Awarded with “Team of the Quarter Award” for delivering best performance & maximum
sales recognition.
ACHIEVEMENTS:-
> Received Letter of Appreciation from NSN.
> Awarded “Certificate of Appreciation” from Capgemini Management.
> Awarded as “Employee of the Month” for the month of October 2012.
3. Company: Aon Hewitt.
About Company:-
Delivering a complete range of human capital management services to companies, including HR,
Payroll, and Benefits Outsourcing; Health Care; Retirement and Financial Management; and Talent
and Organizational Change. Hewitt has recently been merged with Aon. Aon Corporation is the

4. leading global provider of risk management services, insurance and reinsurance brokerage, and
human capital consulting.
Key Responsibilities as Team Member:-
• Played a pivotal role in absence of TD for the process to streamline critical clients and
handling work flows for the team.
• Maintained healthy backup ratio for all processes within given timelines.
• Managed the processing calendar (Daily/Monthly) for the team and also handle the training
for new hires.
• Successfully delivering towards process at quality level.
• Participating in client calls to identify and minimize issues regarding daily processing work.
• Preparing and reviewing SOPs for the team.
• Leading team huddles to share updates and processing tips within the team
4. Company: IBM Daksh Worked for 1. 3 Years .
• Global process services as Customer care executive.
• Handle dual chat by providing resolutions to the customers to solve their concerns. On a
daily basis handle 55-60 chats.
Initiatives
• Have Experience in handling Team in the absence of TL.
• I have got Five RNR for the BEST Performance.
COMPUTER SKILLS
• Windows 98, XP, Vista
• MS Office 2000, XP, 2003
• Expertise knowledge of Internet
PERSONAL DOSSIERPERSONAL DOSSIER
Date of Birth : 1th
March 1987.
Gender : Male
Marital Status : Married.
Fathers Name : S Narinder Singh Heera.
Nationality : Indian.
Languages Known : English , Hindi and Punjabi.
Hobbies : Watching Cricket Matches.
Permanent Address : J-52, Beri Wala Bagh, Hari Nagar,New Delhi
Contact No. : 9899444635.

5. Date: Jagdeep Singh Heera

6. Date: Jagdeep Singh Heera