Unfold Consulting is a boutique consultancy specialist in Revenue Generation for the hospitality industry

1. Building a Partnership to Grow Your Business

2. Together with you, Unfold CONSULTING defines and
implements a bespoke improvement plan, that combines
Revenue Generation tactics &
Customer Engagement methodology

3. We Unfold
your revenue
blockers
Our Approach

4. Enhance your team skills set?
Engage with your clients?
Improve your profitability?
Increase your revenue?
What are Your Business Goals?
...Unfold designs & delivers
the right solution for you

5. Analysis
Incentives Strategy
Teams Tools
Customers
The ‘All in One’
Solution
Your ‘Hands-On’
Solution
We identify your blind
spots & revenue blockers
We design a
customised
improvement plan
We implement it
with you and your
team
We focus on revenue
opportunities
We enhance your
team experience
We motivate your
internal & external
customers

6. Our Services
Focusing on all Revenue generating
departments, our audits provide an insight
of the operational weaknesses of a
particular function or general operation
We identify the areas to focus on and draw
a precise improvement plan supported by
measurable objectives
Unfold takes on the full or partial
responsibility of implementing the agreed
plan of action, together with your in-
house team
We review the strategy on an ongoing
basis to ensure that our impact is
measurable and results are delivered
AUDIT
PROJECT
MANAGEMENT

7. Our Services
Together with our associates, we design
and deliver bespoke training programmes
that are suited to our clients’ needs and
environment
Delivered on a 1-2-1 basis or to a group,
our communication combines dynamic
methods and clarity of the objectives
Through our half-day intense work session,
we provide guidance, support and training
to one or more individuals. The outcome is
a clearly defined action plan that is
reviewed on a monthly or quarterly basis
From Customer relationship building to
business planning, our support session
addresses the specific needs of our clients
TRAINING
BUSINESS
SUPPORT
SESSION

8. Our modular
solution
HR & Legal
Area
Hospitality
Area
Technology
Area
Your Business Outsourcing
Solution
REVENUE GENERATION
&
CUSTOMER ENGAGEMENT
Our team of experts
cover over 40
business disciplines
Expertise on demand
delivered worldwide by
hand-picked associates
Cost effective process
which impacts on
your profits
Marketing
Area

9. The Company
Unfold Consulting Ltd was set up in March 2010 to provide strategic
expertise and support in the fields of Sales, Marketing and Revenue
Generation. The company turned over circa £80K in year 1
We define improvement programmes that combine Revenue Generation
tactics and Customer Engagement methodology
With a growing portfolio of clients turning over £1M+, ranging between
Herbalife and Bari Gruppe GmbH Asset Management, Unfold Consulting is
a recognised expert in strategy setting and implementation
We impact operationally on the back office functions to influence the
customer experience in view of generating higher revenues and improve
hotel/brand positioning

10. Its Founder
Sylvie Cartiser – Managing Director, has worked for 22 years in the UK in
the hospitality sector. She held various Sales & Marketing roles with Hilton
International, New Otani, City Inn Contemporary Hotels (now part of the
Hilton family), The Ascott Group to name a few. Besides managing
Marketing budgets of up to circa £400K, Sylvie was responsible in her last
role for a team of 11 individuals across two countries and a portfolio
generating a total revenue of circa £35M
Sylvie was awarded ‘Entrepreneur of the Year’ in 1986 when she created
‘Objectif+’ (Qualitative/Quantitative Market research) after graduation and
developed a portfolio that included Marks & Spencer, France Telecom,
Credit Agricole
As a recognised Member of the Institute of Hospitality (MIH) , Sylvie is a
firm believer in promoting best practice, enhance skills and raise the
profile of the hospitality industry

11. Our Clients

12. What our network says about
US!
“Unfold gave us a very quick and accurate
assessment of the strengths and weaknesses of
our existing team and rapidly established a
frame work for them to follow going forward. A
result of this was to identify where changes
needed to be made in our team and Unfold
worked with us to select 2 new members for the
3 man team.
In 2 short months of assistance and support we
have established a fantastic new team who have
a well organised way of working and a detailed
action plan to follow to produce the results”
Icon Hotels
"Sylvie assisted in the feasibility analysis
of numerous high-level hospitality asset
acquisitions throughout gateway cities
within the United Kingdom. Her insight
into market dynamics / performance,
competitor analysis, source / cross / key-
feeder markets and their segmentation
proved invaluable in establishing /
validating headline revenue projections,
and the investment decision process “
The Ascott Ltd
"Working with Unfold Consultancy
has given us the advantage of having
the knowledge, experience, and
active participation that were needed
in order to organise, structure, train
and having a result oriented Sales
force team.“
Bari Gruppe GmbH

13. Why is Unfold your Solution?
Our testimonials are
evidence of our work ethic
and ability to deliver
Our professional successes
are linked to revenue
generation, relationship
building, trust and ability to
deliver
Our ‘can do’ approach is
contagious, our training
sessions are intense
Our clients turnover
£1million +
Proven track record of
increasing Revenue
Our clients are
operators, owners,
franchisees,
management
companies

14. Let’s Unfold our Partnership
and Together
Grow your Business!
Registered address: London / UK
Tel: +44(0) 20 7193 4138
Mob: +44 (0) 7957 203 362
Skype: sylvie.cartiser
Email: sylvie@unfoldconsulting.com
Website: www.unfoldconsulting.com
Company number: 7213014
VAT reg no: 112 0520 86