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Financial Services The Netherlands
People matter, Results Count For more information: www.capgemini.com/consultingcapgemini.consulting.nl@capgemini.com 2011 V 1.0 Copyright © 2011 Capgemini. All rights reserved.
[object Object]
Capgemini Consulting
Capgemini Consulting: Financial Services The Netherlands,[object Object]
Marketing,Sales & Services
Finance & Employee Transformation
SupplyChain Management
TechnologyTransformationConsumer Products, Retail & Distribution Telecom, Media& Entertainment Technology Services ,[object Object]
Co-Sourcing/Multi-Sourcing
ITTransformation: Strategy & Architecture
Business Intelligence
Infrastructure & Security
Open Source / SAASManufacturing Energy, Utilities & Chemicals Outscourcing Services ,[object Object]
InfrastructureOutsourcing
Business ProcessOutsourcingPublic Sector Copyright © 2011 Capgemini. All rights reserved.
9 We are a strong group with strong figures  Revenue: €8,697 millionProfit: €280millionOperating profit:  €489 million Operating margin: €587 millionNet Cash: €1,063 millionWorkforce: 108,000+ Revenue by discipline Revenue by industry Consulting Services Energy, Utilities & Chemicals Local Professional Services 5,9% Manufacturing, Retail & Distribution 10,9% 16,3% Financial Services 27.6% 18,4.0% Technology Services Outsourcing Services 41,5% Other 36,3% 7,6% Public Sector 27,2% Telecom, Media & Entertainment 40.0% 8.3% Source: Annual Report 2010 Copyright © 2011 Capgemini. All rights reserved.
The Collaborative Business ExperienceTM: Achieving better, faster and more sustainable results together  with our client
The Capgemini Collaborative Business ExperienceTM ,[object Object]
We are a natural leader in developing closer, more effective, trust-based relationships
It boosts flexibility, agility, and creativity – all essential for your business to perform
We call this the Collaborative Business ExperienceTM. Our four elements to successful collaboration Targeting Value Know exactly what you want to achieve and then establish targets all the way along your project path “It is the quality of our people, and their capacity to deliver fitting solutions,  with you and for you, that drive real business results.” Mitigating Risk Anticipate and overcome the risks that are inherent to complex programs Optimizing Capabilities Understand what each partner contributes, improve performance in a lasting way, and ultimately transfer knowledge for long-term advantage Aligning the Organization Match you program to the needs of your larger enterprise throughout its lifecycle and help bring managers and staff abroad Copyright © 2011 Capgemini. All rights reserved.
A strong presence in more than 30 countries Group Workforce:108,000+ UK & Ireland: 8,405 Group Headquarters: Paris, France North America:8,475 Asia Pacific: 2,748 India: 29,536 Latin America: 2,492 France: 19,748 Nordic Countries: 4,004 Italy: 1,555 Central Europe: 3,493 Benelux: 10,884 Morocco: 293 Eastern Europe: 4,457 Iberia: 4,760 8 Copyright © 2011 Capgemini. All rights reserved.
[object Object]
Capgemini Consulting
Capgemini Consulting: Financial Services The Netherlands,[object Object]
Capgemini Consulting at a glance ,[object Object]
We work from strategy to execution

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Overview of Financial Servics Capgemini Consulting

  • 2. People matter, Results Count For more information: www.capgemini.com/consultingcapgemini.consulting.nl@capgemini.com 2011 V 1.0 Copyright © 2011 Capgemini. All rights reserved.
  • 3.
  • 5.
  • 7. Finance & Employee Transformation
  • 9.
  • 14.
  • 16. Business ProcessOutsourcingPublic Sector Copyright © 2011 Capgemini. All rights reserved.
  • 17. 9 We are a strong group with strong figures Revenue: €8,697 millionProfit: €280millionOperating profit: €489 million Operating margin: €587 millionNet Cash: €1,063 millionWorkforce: 108,000+ Revenue by discipline Revenue by industry Consulting Services Energy, Utilities & Chemicals Local Professional Services 5,9% Manufacturing, Retail & Distribution 10,9% 16,3% Financial Services 27.6% 18,4.0% Technology Services Outsourcing Services 41,5% Other 36,3% 7,6% Public Sector 27,2% Telecom, Media & Entertainment 40.0% 8.3% Source: Annual Report 2010 Copyright © 2011 Capgemini. All rights reserved.
  • 18. The Collaborative Business ExperienceTM: Achieving better, faster and more sustainable results together with our client
  • 19.
  • 20. We are a natural leader in developing closer, more effective, trust-based relationships
  • 21. It boosts flexibility, agility, and creativity – all essential for your business to perform
  • 22. We call this the Collaborative Business ExperienceTM. Our four elements to successful collaboration Targeting Value Know exactly what you want to achieve and then establish targets all the way along your project path “It is the quality of our people, and their capacity to deliver fitting solutions, with you and for you, that drive real business results.” Mitigating Risk Anticipate and overcome the risks that are inherent to complex programs Optimizing Capabilities Understand what each partner contributes, improve performance in a lasting way, and ultimately transfer knowledge for long-term advantage Aligning the Organization Match you program to the needs of your larger enterprise throughout its lifecycle and help bring managers and staff abroad Copyright © 2011 Capgemini. All rights reserved.
  • 23. A strong presence in more than 30 countries Group Workforce:108,000+ UK & Ireland: 8,405 Group Headquarters: Paris, France North America:8,475 Asia Pacific: 2,748 India: 29,536 Latin America: 2,492 France: 19,748 Nordic Countries: 4,004 Italy: 1,555 Central Europe: 3,493 Benelux: 10,884 Morocco: 293 Eastern Europe: 4,457 Iberia: 4,760 8 Copyright © 2011 Capgemini. All rights reserved.
  • 24.
  • 26.
  • 27.
  • 28. We work from strategy to execution
  • 29. We build deep, personal and highly collaborative relationships with our clients, based on a shared commitment to outputs
  • 30. We recruit beyond the traditional profile of a typical “consultant”“Capgemini Consulting is especially being acknowledged by its clients for Communication, Attitude and Trustworthiness.”
  • 31.
  • 32. But 52% of managers feel that their companies do not excel in transformation delivery
  • 33.
  • 34. The study surveyed 302 senior executives from companies with over 10,000 employees across France, Germany, the UK and the Netherlands12 Copyright © 2011 Capgemini. All rights reserved.
  • 35. Client centric We help our clients understand, anticipate and capitalise complexity Use technology as a strategic weapon, by helping our clients understand how technology can radically change their business models and then actually executing those ideas. Deliver results – working shoulder-to-shoulder with our clients to make them successful. Search far and wide for the best ideas and expertise for our clients, using an extended ecosystem that extends across the Capgemini Consulting world, and beyond it, to academics and industry experts. Support our clients from strategy to execution, designing innovative solutions, implementing change, and delivering tangible and sustained value. Build deep, personal and highly collaborative relationships with our clients, based on a shared commitment to outputs and success. Look beyond the traditional profileof a typical “consultant”, seeking out people to join us who offer clients the deepest expertise, the boldest ideas and the most relevant experience. 13 Copyright © 2011 Capgemini. All rights reserved.
  • 36. Capgemini Consulting is active with more than 500 consultants in The Netherlands. Financial Services is one of our four market sector departments Industrial Consumer Markets Public & Health Financial Services Telecom, Media & Utilities Digital Transformation Finance Transformation FunctionalPractices Human Resource Transformation Value Chain Management Accelerated Solutions Networks 14 Market Sectors
  • 37.
  • 39.
  • 40. Our clients have experienced the impact and difference we make and highly value our way of working
  • 41.
  • 42. Market-entry for a German savings & investments proposition with respect to business case, marketing, value proposition and legal & IT
  • 43. A strategic wealth management project for an international Dutch bank introducing new (investment) products and web-enabled distribution to customers and IFA’s. This includes product development, marketing, web –enabled training and an interactive multi-media platform including web-TV
  • 44.
  • 45. Market Entries & Market Scan
  • 46. Banking BPO / Package selection & implementation
  • 47. Innovation Scan within the financial sector
  • 48. Distribution Mix Assessment & StrategyCopyright © 2011 Capgemini. All rights reserved.
  • 49.
  • 50. The transformations are client strategic, complex and multi dimensional changes, with impact and value for our clients
  • 51. The team combines leading edge transformation skills and broad transformation experience with in depth FS market knowledge
  • 52. Governed the legal demerger and markets split of the new ABN AMRO bank out of the RBS-Fortis-Santander consortium into the new legal entity of ABN AMRO
  • 53. Enabled the business transformation of the mortgage portfolios of a large bank to the new business model for mortgages
  • 54. Coordinated the integration of Customer Information Services (over 170 separate integration programs) of two large Dutch banks making use of the best of both worlds
  • 55.
  • 56. Full control and program management support in major transformations (business, operational, technology)
  • 57. Program management of major and highly complex transformations
  • 58. Development of Target Operating Model and organisational designCopyright © 2011 Capgemini. All rights reserved.
  • 59.
  • 60. We support financial institutions in understanding these challenges and in meeting a wide array of control, operational risk, financial crime and regulatory challenges in the payments area, focussing both on traditional and innovative payments platforms
  • 61. An AML project in order to comply with the 3rd AML Directive and its Compliance Manual with a major Austrian bank
  • 62. To facilitate a smooth execution of the scoping phase Capgemini assisted in the project definition, project planning, creation of workshop framework & templates and execution of the workshops
  • 63. A large Dutch domestic cooperative bank, has partnered with Capgemini to achieve compliance with the Payment Services Directive across all payment products (contracts, channels, processes, IT)
  • 64.
  • 65. Financial Crime Management: increasing effectiveness and efficiency of fraud, Anti-Money Laundering/ Counter-Terrorism Financing and KYC operations
  • 66. New payments methods: how to embed and control new and emerging payments methods and apps.Copyright © 2011 Capgemini. All rights reserved.
  • 67.
  • 68. Organises a yearly Economic Capital seminar with world-class speakers
  • 69. Provides frequent contributions to (international) risk reviews
  • 70. Supporting a large Dutch bank with economic capital scoping and modelling for all risk types
  • 71. Including model development and implementation for business risk, earnings at risk and interest rate risk (including principal component analysis)
  • 72. Collaborated with a mid-size Dutch bank to become Pillar 1 and Pillar 2 compliant
  • 73. Execution of Pillar 2 gap study and implementation of several models for Pillar 1 and Pillar 2 (including Monte Carlo simulation)
  • 74. Defined the required Risk management function with Delta Lloyd Life in anticipation of for example Solvency II legislation and facilitated the creation of a transformation map to implement the new function (governance, committees, models).
  • 75.
  • 76. Risk approaches to Risk governance, modelling, quant services and validation
  • 77. All consultants are GARP FRM certified – or working on itCopyright © 2011 Capgemini. All rights reserved.
  • 78. Through our thought leadership, we continuously developin-depth sector expertise World Retail Banking Report World Insurance Report Providing a vision on developments in retail banking and spotlight topics Brings further insight and thought leadership to important strategic issues facing the insurance market World Payments Report World Wealth Report Explores the paymentschallenges (such as PSD and SEPA) in the light of new market conditions A wordl leading industry benchmark for High Net Worth Individuals, Market Sizing and Addressing key industry issues Trends in Financial Services Our vision on how to deal with innovation and the challenges of the future 22 Copyright © 2011 Capgemini. All rights reserved.
  • 79. We share our experience, knowledge and market expertise with our clients The Economic Capital seminar is a recurring event. Each year we invite the risk managers ofour clients to this event. The event is both informative as well as a social networking event. An external and often international speaker is always invited. The event contains a number of presentations as well as interaction with the audience with the help of challenging propositions. The seminar addresses actual themes such as Economic Capital and Basel III. EconomicCapitalEvent
  • 80.
  • 81. THE DESIGN CENTERS OFFER YOUR COMPANY THE OPPORTUNITY TO ACHIEVE BETTER AND FASTER RESULTS IN YOUR DECISION MAKING PROCESS TRANSFER TO NEXT PROJECT PHASE MOBILISING PARTICIPANTS DESIGNSHOP CONTENT PREPARATION SPONSOR MEETING DURING ONE OR MULTIPLE DAYS, THE DESIGN CENTERS OFFER YOU A PROVEN SUCCESFULL APPROACH TO COME TO NEW INSIGHTS, SOLUTIONS AND DECISIONS IN AN ACCELERATED TEMPO. DOCUMENTING RESULTS DESIGNING AGENDA COORDINATE LOGISTICS GOALS PARTICIPANT KNOWLEDGE / INPUT ISSUES / BARRIERS NEAR REAL-TIME* DOCUMENTATION 5-6 WEEKS 3 DAYS 1/2 DAYS AACCELERATED SOLUTIONS ENVIRONMENT The ASE is one of Capgemini's key differentiators. The ASE combines a patented methodology with a unique, open work environment to deliver large scale facilitated sessions geared at accelerating timelines, gaining alignment and mitigating risks. Copyright © 2011 Capgemini. All rights reserved.
  • 83. A new digital landscape is driving significant challenges and opportunities for the financial services sector We believe in the survival of the fittest in a new digital world of accelerated and unrelenting change. Our clients need a new type of consulting that is relevant in today’s world Multi-Channel Strategy Our mission is to transform your digital landscape. The new digital economy goes beyond technology, triggering a new wave of transformation in the way leaders and organizations do business. Drawing on our mastery of digital advances, information insight and business transformation, we design and deliver winning strategies that significantly improve the performance of our clients. Customer Segmentation Channel Contact Model Positioning Channel Functionalities Channel Contact Model Manage Channel Conflict Accelerating pace of adoptionYears needed for “mass adoption” (50 million users) Customer Customer Customer Customer Channel Migration Channel Integration Channel Optimisation Channel Introduction Channel Channel Channel Channel 27