1) The study analyzed usage data from eResources at the Open University, a distance learning institution, to determine if there was a relationship between library resource usage and student success, as has been found at traditional universities.
2) The results showed that students who passed modules accessed library eResources twice as often as students who failed. Further statistical analysis found a significant association between higher levels of eResource access and better student results.
3) The findings suggest that even in a digital library environment, higher student engagement with library resources is still correlated with academic success, as seen in other university studies.
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This poster describes how
librarians at a mid-sized university
library identified graduate stu
-
dent needs for research support
and improved engagement. The
presenter will share how they
analyzed existing, unused data,
developed and administered
questionnaires to students and
program directors, and most
importantly, what was learned
about graduate student needs,
and the current action plan.
Presenter: Lucinda Rush,
Sangeeta Dhamdhere & Egbert Smet(2017). "Universities should pay attention to their library web-based services to place higher in World ranking systems". Paper accepted and presented at the International Journal of Arts and Sciences International Conference on Education going to be held from 22 to 26 May 2017at Harvard Medical School, 77, Avenue Louis Pasteur, Boston, Massachusetts.
Don't Forget the Middle Child: What Graduate Students Need From the Universit...Lucinda Rush
This poster describes how
librarians at a mid-sized university
library identified graduate stu
-
dent needs for research support
and improved engagement. The
presenter will share how they
analyzed existing, unused data,
developed and administered
questionnaires to students and
program directors, and most
importantly, what was learned
about graduate student needs,
and the current action plan.
Presenter: Lucinda Rush,
Sangeeta Dhamdhere & Egbert Smet(2017). "Universities should pay attention to their library web-based services to place higher in World ranking systems". Paper accepted and presented at the International Journal of Arts and Sciences International Conference on Education going to be held from 22 to 26 May 2017at Harvard Medical School, 77, Avenue Louis Pasteur, Boston, Massachusetts.
Lecture presented by Vivian Praxedes D. Sy at PAARL's Summer Conference on the theme "Library Analytics: Data-driven Library Management", held at Pearl Hotel, Manila on 20-22 April 2016
Empirical Investigations that Supported the Development of OpenEssayist: A Tool for Drafting Academic Essays
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Graduate Students and Library Liaisons: Using ACRL's Framework for Informatio...Stephanie Wiegand
This session was part of panel:
Using the ACRL Framework to Build Graduate Services: Librarian Experiences from Three Institutions by presenters Jennifer Mayer (University of Northern Colorado), Jeff Dowdy (Georgia College), Mandy Havert (University of Notre Dame), and Stephanie Wiegand (University of Northern Colorado).
This is my part of the panel.
Abstract for Session
Liaising with graduate students is distinct, as the needs of graduate students differ from those of other academic library constituents. Liaison work is an integral part of all academic librarian public services positions, and the work is often viewed as closely tied to teaching information literacy. No national-level standards exist to guide liaisons, though some institutions have such documents at the local level. ACRL’s Framework provides national-level standards for teaching which provides guidance for portions of liaison work. A panelist examines the possibility of using the Framework to guide liaison practices with graduate students in areas beyond classroom instruction.
Poster Presentation for 4:am Altmetrics Conference, Toronto ON, CA and National Institutes of Health Bibliometrics and Assessment Conference, Bethesda MD, US
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Valérie Spezi discussed the key findings of the report and the implications of these findings for librarians, publishers and content providers, RDS suppliers and other national and international organisations with an interest in the information chain.
Prof. Salvacion M. Arlante, university librarian of the University of the Philippines Diliman, presented the challenges for librarians in the acquisitions of quality academic journals during C&E's Academic Publishing Forum on January 26, 2011 at C&E Information and Resource Center, Quezon City.
Patron Problems...or Opportunities for Improvement? It’s all in how you look...Columbia University
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AVC Library Faculty Survey Results (2012)Scott Lee
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Why can't students get the resources they need results from a real availabili...NASIG
Availability studies estimate the proportion of items in a collection that library users can access. This traditional research method can help librarians find and fix the most significant access problems with electronic resources, and connect patrons with information through better collection development and acquisitions decisions.
To date, all electronic resource availability studies have been "simulated" studies, in which a librarian tests access to a sample of items. Simulated availability studies identify technical problems with electronic resources, but don't address how database interface design or insufficient library research skills could prevent a student from successfully obtaining a desired item.
This study represents the first known attempt at a "real" electronic resource availability study, in which recruited students generate and test the sample. It uses quantitative methods to estimate overall resource availability, and a cognitive walkthrough (a usability research method) to compare the way Redlands students actually retrieve full text against an ideal process articulated by Redlands librarians.
The study's conclusions can be used to benchmark studies of e-resource availability at other campuses, provide input into database interface design and improve library instruction concerning electronic resources.
Presenter:
Sanjeet Mann
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Seeing That Students Succeed: Rising Expectations and the Library's Role in T...Kate Lawrence
Roger Schonfeld of Ithaka S+R and Kate Lawrence of EBSCO co-presented a talk at the Charleston Library Conference on the topic of students success, learning outcomes and the role of librarians and faculty in teaching information literacy skills.
Presenter: Laura Wright.
Presented at the Georgia Libraries Conference in Macon, GA on 10/09/2019.
How can we effectively communicate the value of library instruction to faculty and administrators? Over the past 5 years, we have committed to collecting data for assessing the effect of library instruction on retention and student achievement.
As we discuss the results of our first research project, you’ll learn about our data collection decisions, challenges we faced, and lessons learned.
Lecture presented by Vivian Praxedes D. Sy at PAARL's Summer Conference on the theme "Library Analytics: Data-driven Library Management", held at Pearl Hotel, Manila on 20-22 April 2016
Empirical Investigations that Supported the Development of OpenEssayist: A Tool for Drafting Academic Essays
Denise Whitelock
1st International Workshop on Technology-Enhanced Assessment, Analytics and Feedback (TEAAF2014)
Graduate Students and Library Liaisons: Using ACRL's Framework for Informatio...Stephanie Wiegand
This session was part of panel:
Using the ACRL Framework to Build Graduate Services: Librarian Experiences from Three Institutions by presenters Jennifer Mayer (University of Northern Colorado), Jeff Dowdy (Georgia College), Mandy Havert (University of Notre Dame), and Stephanie Wiegand (University of Northern Colorado).
This is my part of the panel.
Abstract for Session
Liaising with graduate students is distinct, as the needs of graduate students differ from those of other academic library constituents. Liaison work is an integral part of all academic librarian public services positions, and the work is often viewed as closely tied to teaching information literacy. No national-level standards exist to guide liaisons, though some institutions have such documents at the local level. ACRL’s Framework provides national-level standards for teaching which provides guidance for portions of liaison work. A panelist examines the possibility of using the Framework to guide liaison practices with graduate students in areas beyond classroom instruction.
Poster Presentation for 4:am Altmetrics Conference, Toronto ON, CA and National Institutes of Health Bibliometrics and Assessment Conference, Bethesda MD, US
In November 2013, UKSG published a UKSG and Jisc-funded research project “Impact of Library Discovery Technology” that evaluates the impact of library discovery technologies, specifically Resources Discovery Systems, on the usage of academic content. The report provides a wealth of useful information and a practical set of recommendations for actions that libraries, publishers and others in the academic information supply chain should take to engage with such technologies to best support the discovery of resources for teaching, learning and research.
Valérie Spezi discussed the key findings of the report and the implications of these findings for librarians, publishers and content providers, RDS suppliers and other national and international organisations with an interest in the information chain.
Prof. Salvacion M. Arlante, university librarian of the University of the Philippines Diliman, presented the challenges for librarians in the acquisitions of quality academic journals during C&E's Academic Publishing Forum on January 26, 2011 at C&E Information and Resource Center, Quezon City.
Patron Problems...or Opportunities for Improvement? It’s all in how you look...Columbia University
Poster session. “Patron Problems...or Opportunities for Improvement? It’s all in how you look at it.” XXXII Annual Charleston Conference. November 9, 2012
AVC Library Faculty Survey Results (2012)Scott Lee
This is a presentation of the results from a survey of AVC faculty conducted in 2012. This survey asked questions about faculty views, use and understanding of student use of the AVC Library.
Why can't students get the resources they need results from a real availabili...NASIG
Availability studies estimate the proportion of items in a collection that library users can access. This traditional research method can help librarians find and fix the most significant access problems with electronic resources, and connect patrons with information through better collection development and acquisitions decisions.
To date, all electronic resource availability studies have been "simulated" studies, in which a librarian tests access to a sample of items. Simulated availability studies identify technical problems with electronic resources, but don't address how database interface design or insufficient library research skills could prevent a student from successfully obtaining a desired item.
This study represents the first known attempt at a "real" electronic resource availability study, in which recruited students generate and test the sample. It uses quantitative methods to estimate overall resource availability, and a cognitive walkthrough (a usability research method) to compare the way Redlands students actually retrieve full text against an ideal process articulated by Redlands librarians.
The study's conclusions can be used to benchmark studies of e-resource availability at other campuses, provide input into database interface design and improve library instruction concerning electronic resources.
Presenter:
Sanjeet Mann
Arts and Electronic Resources Librarian, University of Redlands
Redlands, CA
Seeing That Students Succeed: Rising Expectations and the Library's Role in T...Kate Lawrence
Roger Schonfeld of Ithaka S+R and Kate Lawrence of EBSCO co-presented a talk at the Charleston Library Conference on the topic of students success, learning outcomes and the role of librarians and faculty in teaching information literacy skills.
Presenter: Laura Wright.
Presented at the Georgia Libraries Conference in Macon, GA on 10/09/2019.
How can we effectively communicate the value of library instruction to faculty and administrators? Over the past 5 years, we have committed to collecting data for assessing the effect of library instruction on retention and student achievement.
As we discuss the results of our first research project, you’ll learn about our data collection decisions, challenges we faced, and lessons learned.
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The Columbus State University Libraries assessment study provides a holistic way data can be measured and analyzed to reveal user attitudes, usage patterns and ideas for a better approach to providing academic support. This presentation illustrates how CSU Libraries used comprehensive
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Presented at WiLSWorld 2016 on August 2nd, 2016 by Kimberly Arnold, Evaluation Consultant, UW-Madison
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Understanding the link between eResource accesses and student success at a distance-learning digital university - Richard Nurse
1. eResource accesses and student
success at a distance-learning
digital university
Sherif: eResources data: what does it really tell you?
Richard Nurse Open University Library
27 February 2018
4. 4
THE LIBRARY AND STUDENT SUCCESS
Libraries around the world have found a relationship between library
use and student success
“… students who utilize academic
libraries within their first year have
higher cumulative grade point
averages and retention, on average,
than their peers who did not use
library services.”
University of Minnesota 2013
“There is a statistically significant
relationship between library resource use
and level of degree result”
Library Impact Data Project, University of Huddersfield 2013
5. 5
The OU STUDY (LIBRARY) EXPERIENCE
Part-time students, studying module-by-
module
Average age 28, many without previous
qualifications or recent study experience
Studying at a distance and probably never
go to the OU campus
OU students don’t use a physical OU
campus library or borrow print books from
the OU library
OU students using library eResources
Is there still the same relationship between library use and student success
when the student experience of the library is a digital one?
6. 6
INSTITUTIONAL DRIVERS
Learning Analytics is a key
institutional priority
but…
Library data not included in
institutional data stores
consequently…
Library data not used in institutional
learning analytics activity
Lack of data integration can lead
to library activity not being seen
as core student activity
9. 9
OU ERESOURCE DATA
EZproxy
Daily log files
Starting Point URL (SPU) used mainly
Date/timestamp, user ID, resource/platform
Processed into database and added module
identifier, user category
OpenAthens
Monthly aggregated counts
User ID, resource/platform, count
Processed into database and added module
identifier, user category
Student results data
Extracted from data warehouse
Matched on user ID and module )
Preparing data is very time-
consuming
10. 10
Analysis suggests students who pass are accessing twice as many resources as
students who fail.
WHAT DID WE FIND?
11. 11
Analysis suggests students who pass are accessing twice as many resources as
students who fail.
WHAT DID WE FIND?
12. 12
Analysis suggests similar patterns to that found in other studies
Correlation study
Compared number of library eResource
accesses and the continuous assessment score
for 199 modules starting in autumn 2015
79 had a medium positive spearman rank
correlation
62 had a small positive correlation and 1 had a
large correlation
eResource access bands
Grouped students into bands based on
numbers of eResources accessed
Chi-Square and Anova tests suggested a
significant association between resource
access bands and result.
STATISTICAL ANALYSIS
14. How has this been
useful?
What have we done with this?
15. 15
Library data used heavily in new annual
library reports to academic schools
Data broken down at a module level
High-level analyses used as an advocacy
tool with key stakeholders and decision
makers to raise awareness of potential of
library data
Engagement with Strategy Office to gain
support for including library data into
institutional data systems
HOW HAS THIS BEEN USEFUL?
16. 16
Similar pattern between library use and success at the OU to that found at ‘bricks-and-
mortar’ universities
A successful student is likely to be engaging
with the library
Not using the library might be a good indicator
of a student who is struggling and could be a
trigger for providing help
Students studying with a digital library seem to
demonstrate a similar relationship between
student success and library use to that seen in
campus-based institutions
Suggesting that as more libraries move to a
digital experience – they may see the same
relationship maintained
eResource data is valuable
Analysing your own institutions data can help to
target activities by identifying courses where
there is less engagement
KEY MESSAGES
17. References and contact
References
Stone, G. and Ramsden, B. (2013) ‘Library Impact Data Project: Looking for the Link
between Library Usage and Student Attainment’, College & Research Libraries, vol. 74,
no. 6, pp. 546–559 [Online]. Available at DOI: 10.5860/crl12-406
Soria, K. M., Fransen, J. and Nackerud, S. (2013) ‘Stacks, Serials, Search Engines,
and Students“ Success: First-Year Undergraduate Students” Library Use, Academic
Achievement, and Retention’, The Journal of Academic Librarianship, vol. 40, no. 1, pp.
84–91 [Online]. Available at DOI: 10.1016/j.acalib.2013.12.002
Nurse, R., Baker, K. and Gambles, A. (2018) "Library resources, student success and
the distance-learning university", Information and Learning Science [Online]. Available
at DOI: 10.1108/ILS-03-2017-0022 (pre-print)
Contact
richard.nurse@open.ac.uk @richardn2009
Images OU copyright
I want to cover three areas around our work with library data on eResource accesses and student success
I’ll provide a bit of context to the work we’ve been doing, looking at some of the motivation
Then talk about what we did and what we found
And then cover how we’ve been using what we found
Let’s start with a bit of background, what’s been done already, look at some institutional drivers and think about some of the wider considerations
I’m sure everyone will be familiar with the research that has been taking place around the world that is showing a fairly consistent pattern that there’s a relationship between using the library and doing well.
There’s just a couple of examples here, but there are many more
And you could say, well, that’s job done, here’s the evidence
It’s helpful to see that pool of evidence and it certainly helps when making the case for the impact that the library has on the student experience
But…
There are some circumstances where other libraries data just isn’t enough
If your student experience isn’t based around a physical presence and your students don’t fit the typical picture of an undergraduate student
When student engagement with the library is a heavily based around their use of eResources not around a physical library building
Is there still the same sort of relationship between library use and student success?
And where there are institutional reasons
As an institution there is a big push around Learning Analytics
But our library data on eResource access is in separate library systems such as Ezproxy log files and not in institutional data systems
And that leads to a cycle - because the library data isn’t easily available to data analysts it doesn’t get used – because it doesn’t get analysed it isn’t seen as important – if it isn’t seen as important it’s hard to convince people that it should be added to the institutional data systems – so the cycle continues
Libraries are competing for resource against others in the university who have their data stories well-established and their data in core institutional data systems
Before we look at the detail of what we did and found, I just wanted to touch on some things we need to consider in relation to libraries and the use of data
The importance of complying with data protection requirements and it’s great that there is a GDPR session later because you will need to think about what data you collect and how you collect it and what data you store or retain
But we also need to acknowledge that there are important ethical and privacy considerations about this area of work. We’ve been fortunate at the OU to have a well-established policy around the ethical use of data for Learning Analytics
But you need to think carefully about what type of data you use and what you do with it – so for example you might count the number of eResource accesses but not look at the detail of which resources individual students accessed - what you share, who you share it with, how and when you “anonymise” the data
And you need to be aware there are views within the Library sector that the type of ‘big data’ activities that are becoming increasingly common in technology circles, conflict with the ethics of providing a library service, particularly in relation to user privacy
These are important things to think about
Lets look at the detail of what we did and found out.
We have a couple of sources of eResource data
– the majority of our accesses go through ezproxy with a small number (for publishers who don’t support IP authentication) using a federated access system, OpenAthens
Both our on-campus access and off-campus access is put through Ezproxy
Some processing of the data was already being undertaken to produce statistics – which faculties were accessing which resource for example – so there was a SQL database that could be used to extract the library data from
We ran a few pilots with small collections of data to test our approach and settled on an approach that
produced an aggregated count of eResource accesses by combining data from both ezproxy and OpenAthens
then matched the student ID against course results data taken from the institutional data warehouse
There was a lot of time spent testing, cleaning and preparing data
When we processed the data for all the courses starting in autumn 2015 we found that across each of the levels of undergraduate study students who were failing were accessing about half the number of library resources accessed by those who passed. Students gaining a distinction accessed still more library resources.
We also were able to clearly show something we had expected but hadn’t been able to show before – that students studying at higher levels access more library resources
When we repeated the analysis for the modules that started in autumn 2016 we found a very similar pattern and some growth in the number of eResources accessed per student.
In each case these are around 90,000 students.
We followed up the initial work with some statistical analysis, including correlation studies. These found similar correlations to that seen in other library studies
Some more detailed statistical analysis was undertaken, splitting resource accesses into bands for example. These tests supported the view that there was a medium sized effect between groups.
There is a forthcoming paper due for publication in Information and Learning Science in 2018 – there’s a reference at the end of the slides
You can do more that just look at the relationship between eResource accesses and student success – we carried out a few other pieces of analysis
If you can get other data you can join with your eResource data you can investigate
Retention – is there a different pattern of completion between students who do or don’t access eResources
Do students contacting the library Helpdesk access more eResources?
Do you have demographic data that you can analyse to identify any big differences between groups – that might identify barriers you need to deal with – but you need to be aware of sensitivity of particular types of data
What have we been able to do with what we’ve found out?
Carrying out the analysis has been really useful for us – particularly as an advocacy tool
The high-level analyses have been useful in engaging senior stakeholders
The detailed course by course analyses have been helpful to have detailed conversations in the academic schools and to help to target where library resource is needed and are included in our new school reports
The data has also led to library data being on the agenda in some high-level strategic reports, that now contain recommendations to make use of library data, and that work is now included in the Strategy Office’s plans
Unless we had carried out the analysis we wouldn’t have got on the agenda
Once we can get library data embedded into those corporate data systems then it opens up detailed statistical analysis by the university’s data experts, and the potential, for library data to be part of the predictive models that the university uses and for there to be a much more joined-up approach with library data and other institutional data sets.
What have we learnt?
Part-time, distance learning students engaging with the library through eResources show pretty much the same relationship between library use and success as seen in campus-based institutions
That this is the case for what is essentially a digital library experience - suggests that as libraries move to be much more of a digital service then the link between library and student success may be maintained
That a successful student is one who is engaging with library resources – that a student who isn’t using the library might be one that needs some help – they seem less likely to be successful, more likely to withdraw
And that finally, eResource data can give you much more than statistics on use – vital that this is – but can help to identify impact and where you might want to target scarce resources