The University of Malaya ICT Road Map for 2010-2012 outlines five strategies to enhance the use of ICT at the university, including developing a resilient network infrastructure, utilizing ICT to build a knowledge-based community, enhancing ICT products and services to support teaching, learning and research, developing ICT skills among the university community, and ensuring an informed approach to IT service delivery. The road map discusses implementing policies, improving infrastructure through initiatives like high-speed internet and wireless networks, developing new applications and services, and establishing a knowledge management system to support the university's goals.