Measuring the ICT maturity of Vietnamese SME

1. MEASURING THE ICT MATURITY OF SMES : A Case Study of Vietnam Pham Quoc Trung Graduate School of Economics Kyoto University [email_address]

10. 4.ICT DEVELOPMENT ROADMAP 3 Outsourcing Cooperation Modernize Standardize No policy Flexibility & Mobility Policy E-business E-commerce MIS apps Office, E-mail No application Integrated & Unification Application Learning skills MIS skills Technology skills Business skills Unskilled Sophisticated & Innovation ICT HR Wireless Internet Network PC, laptop Telephone Connectivity & Mobility Infrastructure Knowledge oriented Web based Substantial Basic Inactive Development Features Main factors Level 5 Level 4 Level 3 Level 2 Level 1 Maturity level

11. 5.INDICATORS OF KNOWLEDGE-ORIENTED ICT DEVELOPMENT 1 5 Business Intelligent/Knowledge Base 3 ERP, SCM, CRM 3 Management Information Systems 3 Intranet/ Extranet 5 Wap/ i-mode access 5 Remote Meeting/Voice Conference 5 Wireless LAN/ wifi 5 Social Network for cooperating 3 Wide area network (WAN, GAN) 2 E-mail/ IM for communicating 4 Security & backup system 5 E-Marketing 4 Secure Internet Server/ Hosting 4 Value of online sales 4 Internet bandwidth 4 Value of online purchases 3 Local network 4 Services for which Internet is used 4 Type of Internet access 4 Website 2 Number of computers 4 Internet use for getting information 5 Mobile devices 2 Standard application software ICT Application 2 Fixed telephone ICT Infrastructure Stage Indicators Stage Indicators

12. 5.INDICATORS OF KNOWLEDGE-ORIENTED ICT DEVELOPMENT 2 Company size 5 Expertise Reuse Company detail (field, location…) Company name Other 5 Self-learning skill 5 ICT use for KM is a priority 2 Business specified employee 5 Assessment effectiveness 4 IT department - CIO 3 Upgrade ICT hardware/ software 3 IT specified employee 5 IT expert recruitment/ training 5 Capacity for innovation 5 Piracy policy 5 Company spending on R&D 4 Security policy 5 Patent application 2 Regulatory quality 5 Royalty payment & receipt 4 Privacy policy 4 Share of employee using the Internet 2 Quality policy 2 Share of employee using a computer 3 ICT investment ICT Policy 3 ICT training Human resource Stage Indicators Stage Indicators