The document provides an overview of the Office of Information Technology (OIT) at West Virginia University. It discusses OIT's mission, budget, staffing, services provided including network infrastructure, data centers, and academic/research computing. It outlines key initiatives such as improving academic and research computing, information security, and implementing an identity and access management system. The presentation also discusses challenges around recruiting skilled IT staff, increasing demands on services, and achieving results in a decentralized IT environment. The CIO's priorities include information security, academic computing, gaining additional funding, and strengthening IT governance.

1. West Virginia UniversityOffice of Information TechnologyOIT Staff Presentation M. Rehan Khan Associate Provost and Chief Information Officer April 27, 2011

2. OIT Mission To provide a secure, reliable and robust information technology infrastructure that supports innovation and discovery, pedagogy, public service, and maintains essential production services and systems. 2

3. OIT Organizational Values Customer focused and performance driven Teamwork and Communication Innovation, efficiency and effectiveness Accountability and continuous improvement Professionalism Winning attitude Integrity and honesty

5. Network supports ~ 40,000 users

6. Bandwidth increased from 363 to ~818mbps over two years

7. 50+ miles fiber optic cable & 250+ miles high speed copper

8. 100+ building connections

9. Manage 89,000 IP addresses

10. Over 1.5 Billion unsuccessful intrusion attempts/year

11. Wireless infrastructure supports

12. Over 1800 simultaneous users/day

13. 700+ access points

14. Coverage in all residence halls various campus buildings

15. 124,648 Help Desk requests in 2010 (16% increase over 2009)

16. 154 technical workshops and webinars

17. Data Center

18. 212 Physical and 417 Virtual Servers

19. Current ~ 220 Terabytes of storage with will increase to >350Tb

20. Storage demand growing at 18-20% per year4

21. FY’11 Base Revenues and Allocations Central Allocation - $12,494,782 Telecommunications Revenue - $3,751,575 Software Sales & Computer Repairs - $270,000 Other Revenue (Cisco, Dell) - $60,000 Central Allocation (Annual Projects) - $178,552 Other Revenue (SLAs) - $148,300 Total Revenues and Allocations $16,903,209 Additional Project and CapEx Allocations – $3.1M 5

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24. FY’11 Base Expenditures Personal Services - $8,976,000 General Operating Expenses - $1,746,784 Maintenance Agreements - $1,195,792 Software Licensing - $2,586,995 Equipment Purchases - $3,026,579 Total Expenditures $17,532,150 8

25. 9

27. 159,423 total enrollments

30. 419 Microsoft SQL Server databases10

32. eCampus = 99.954%

33. MIX = 99.977%

34. Campus Network = 99.99%

35. Data Center @ Waterfront = 100%

36. Data Center @ WVNET = 99.954%11

38. College of Engineering and Mineral Resources

39. Davis College of Agriculture, Natural Resources, and Design

40. Extended Learning - Information Technology Resource Center

41. VP of Research and Economic Development

42. Student Affairs

43. WVU Extension

45. WVU Institute of Technology merged in 2006

48. ATS, HSC, SSM, OIT, Student Affairs, Web Services

49. Advisory Committees

51. Realigned C-Tec, eCampus, Instructional Technology Resource Center (ITRC) under the new Director for Academic and Instructional Technologies

52. Partnering with Extended Learning to better serve faculty and students utilizing technology and pedagogical methods

53. Academic Computing Advisory Committee (ACAC)

54. Engaging with faculty via Faculty Forums and visits with colleges/campuses14

56. Responsible for application support for enterprise applications such as GroupWise, BDMS, SharePoint among other.

58. Inbound and outbound support

60. Oversight over the Technology Support Center (TSC)

61. Responsible for all OIT CBO functions15

63. Responsible for developing PM and project delivery process, standards and methodology

65. Internal and external penetration testing, application scanning, intrusion detection, virus protection, identifying risks and pursuing remediation efforts

67. Consolidate and unify disparate e-mail, calendaring and productivity systems16

69. Developing IT standards for acceptable use, desktop, access & security, network, copyright infringement, anti-spam, anti virus

71. Assist CIO in priority setting, funding, resource allocation and communication

73. Will include all IT service providers, faculty and students17

75. Joined the Kuali Foundation, an open source university consortium

80. Identify core technology services that should be provided by the central IT organization. Develop services portfolio that defines central vs. distributed services

81. CIO/OIT oversight ~ 30% of overall WVU IT resources and expenditures20

82. EDUCAUSE Core DataComparison . 21

83. Schools Included in Comparison * all schools includes are public institutions and have a Carnegie Classification of DR EXT

84. Technology Fee

85. Technology Fee

86. Central IT Staff Totals

87. Overall Budget