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Phil Oakey
 
What we do? Outserve provides consultancy to help businesses get the most from technology and the web.
What How Why
What
Social Networking Definition Social networking is the practice of expanding the number of one's business and/or social contacts by making connections through individuals.
What is Social Media? media for social interaction, using highly accessible and scalable publishing techniques. http://en.wikipedia.org/wiki/Social_media
 
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World Population
World Population with Internet
World Population with Internet
UK Population with Internet
Fastest Growing Facebook group is  women over 55 .
50% of active users log on  everyday
Is Social Media For Business?
Why
Sales & Marketing
 
 
 
 
Community
Promotion
Marketing ,[object Object]
Interaction/Feedback
Superhuman Strengths
COMMUNICATION
 
 
 
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service
Customer Service/Support
 
Brand/Reputation Management
Brand/Reputation Management
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How
Strategy
 
 
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Integrated Online
Integrated Online
 
 
 
 
 
Link Social Media Content together
Integrated offline
Integrated offline
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Brand Protection
Brand Protection
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Devices
 
 
 
 
Future/Now ,[object Object]
Video
Social CRM
Social Shopping
Q&A
Actions
Actions ,[object Object]
Actions ,[object Object],[object Object]
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