SlideShare a Scribd company logo
Uh Oh, I Need to
Talk to the Boss
About ROI: Part I
Welcome to:
With:
• Victoria Miller, VP Global Comms & Brand Marketing at Brandwatch
• Camilla Christensen, Enterprise Customer Success Manager at Falcon.io
Typical challenges
of a SMM
Presenting the
• Proving, arguing and presenting more than testing, learning and improving
• The organisation’s maturity does not match the expectations and level of ambition
• Not reaching goals can seem like failure and be overwhelming and stressful
@FalconIO
@Brandwatch
#MeasuringWhatMatters
#growwithsocial
Typical challenges
of a CMO
Presenting the
• Pressure from above
• A lack of understanding about the true scope and value of social
• Social is just one piece of the puzzle that a CMO is overseeing
@FalconIO
@Brandwatch
#MeasuringWhatMatters
#growwithsocial
Cast your vote on-screen.
Q: What characteristics do you see
in your boss?
The three
boss types
These are
The doubter
• Sees social media as a nice-to-have
• Does not fully trust social to bring value
• Might disregard due to a lack of social knowledge
The lead gen obsessor
• Pipeline first and focused on just hard numbers
• Struggles to convey the value of social to top execs
The expects a lot from social
• High demands which can be unrealistic
• Only recognises value at extreme performance levels
@FalconIO
@Brandwatch
#MeasuringWhatMatters
#growwithsocial
So..
Concluding
Summary of what we have covered
There is no one set boss type, but understanding
different styles can help you communicate the value
of social.
Whoever you’re reporting to on ROI it’s key to:
• Set clear goals aligned with strategy
• Set expectations
• Track and report regularly
Join us for Part II to learn more about practical tips
for effectively communicating ROI
@FalconIO
@Brandwatch
#MeasuringWhatMatters
#growwithsocial
@FalconIO
@Brandwatch
#MeasuringWhatMatters
#growwithsocial
@falconIO
falcon.io events@falcon.io

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Uh Oh, I Need to Talk to the Boss About ROI: Part I

  • 1.
  • 2. Uh Oh, I Need to Talk to the Boss About ROI: Part I Welcome to: With: • Victoria Miller, VP Global Comms & Brand Marketing at Brandwatch • Camilla Christensen, Enterprise Customer Success Manager at Falcon.io
  • 3. Typical challenges of a SMM Presenting the • Proving, arguing and presenting more than testing, learning and improving • The organisation’s maturity does not match the expectations and level of ambition • Not reaching goals can seem like failure and be overwhelming and stressful @FalconIO @Brandwatch #MeasuringWhatMatters #growwithsocial
  • 4. Typical challenges of a CMO Presenting the • Pressure from above • A lack of understanding about the true scope and value of social • Social is just one piece of the puzzle that a CMO is overseeing @FalconIO @Brandwatch #MeasuringWhatMatters #growwithsocial
  • 5. Cast your vote on-screen. Q: What characteristics do you see in your boss?
  • 6. The three boss types These are The doubter • Sees social media as a nice-to-have • Does not fully trust social to bring value • Might disregard due to a lack of social knowledge The lead gen obsessor • Pipeline first and focused on just hard numbers • Struggles to convey the value of social to top execs The expects a lot from social • High demands which can be unrealistic • Only recognises value at extreme performance levels @FalconIO @Brandwatch #MeasuringWhatMatters #growwithsocial
  • 7. So.. Concluding Summary of what we have covered There is no one set boss type, but understanding different styles can help you communicate the value of social. Whoever you’re reporting to on ROI it’s key to: • Set clear goals aligned with strategy • Set expectations • Track and report regularly Join us for Part II to learn more about practical tips for effectively communicating ROI @FalconIO @Brandwatch #MeasuringWhatMatters #growwithsocial