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Company and
Services Overview
Chris Travers,
President & Co-Founder
cptravers@ubl.org | 203.293.8848
Overview                Suite of                 Flexible
 of UBL                 Services                 Pricing

           Partnering                Ease of                  Open
            with UBL               Integration              Discussion
We Provide
Syndication    Claiming   Verification   Video   Visibility   Reputation   Branding




                Production Insight of of
                 High-Priority Claiming
                    Social Branding and
                     Actionable Syndication
                       The and Online
              Bank-Level Business Verification
               Enhanced Listing Syndication
                 Reputation Management
                   TrademarkReporting
                    Visibility Protection
                     of Video Profiles
                      Business Listings


UBL Offers Complete Online Identity Management
We Provide
Syndication     Claiming      Verification       Video   Visibility   Reputation   Branding



Syndicate Listings Across the Digital Search Landscape

   List once and be found on 350+
   web, mobile, and GPS search platforms

   Partnership with data providers ensures
   distribution to 95% of digital search

   Claiming service establishes owner-verified
   presence on crucial search destinations

   Showcase products, services, coupon
   campaigns, video links, social
   links, logos, photos, and more
We Provide
Syndication     Claiming      Verification        Video   Visibility   Reputation   Branding



Claimed Business Listings Stand Out from the Crowd

   We claim listings on the business owner’s
   behalf at top sites like Google Maps and Yelp

   Business listings marked as “owner verified”

   Claimed business listings take priority over other
   sources of data, ensuring long-term accuracy

   Claimed business listings are more prominent
   in search results and preferred by consumers
We Provide
Syndication     Claiming       Verification      Video   Visibility   Reputation   Branding



Add Credibility with Bank-Level Verification

   Extensive public record check verifies identity of
   business and accuracy of reported information

   Business receives “UBL Verified” seal of legitimacy
   for use on website, email correspondence, listings

   Increased publisher confidence leads to priority
   in publication

   Increased consumer confidence leads to trust
   in the marketplace
We Provide
Syndication     Claiming      Verification      Video   Visibility   Reputation   Branding



Broad Distribution of Engaging Video Profiles

   We create a 30-second video profile based on
   website content

   No website? We use your business profile &
   our extensive media library

   We syndicate to the top 10 video sites, providing
   multiple contact points for your message

   Effective visual advertisement contributes to
   visibility and prominence in search rankings
We Provide
Syndication   Claiming   Verification     Video   Visibility   Reputation   Branding



Visibility and Presence Analysis

   Free Search Tool shows listing presence
   and accuracy on top search portals
   Audit Tool offers extensive analysis
   of listing health for multiple
   business locations

   Presence Analysis Report
   demonstrates value of UBL
   syndication after 120 days
We Provide
Syndication   Claiming   Verification   Video                Reputation   Branding
                                                Visibility
We Provide
Syndication     Claiming      Verification     Video   Visibility   Reputation   Branding



Monitor Listings, Reviews, and Social Mentions

   See reviews, comments, blog posts, photos, and
   videos about your business

   React quickly to any negative reviews

   View useful snapshots of consumer sentiment

   Compare yourself with competitors in your
   region and category

   Manage your social presence in one
   integrated dashboard
We Provide
Syndication   Claiming   Verification   Video   Visibility                Branding
                                                             Reputation
We Provide
Syndication   Claiming   Verification   Video   Visibility   Reputation   Branding



Claim Your Brand on 490 Social Networks with

   Search tool shows where your
   brand is available as a user name
   across social sites
   Claiming service reserves user name
   on hundreds of sites
   Ensure brand consistency, gain
   broad exposure for your
   business, and protect trademarks
We Provide
Syndication   Claiming    Verification      Video           Visibility      Reputation     Branding




Seamless Integration with Your Current Offerings
                             Local                                                 Sales and
   White Label                                          Hosted API
                          Capture API                                           Marketing Support
 Turnkey solution        Place a signup               Gain additional                Marketing
  for UBL hosted          form on your              control with flexible         library, support
 dashboard with          site in a matter            access to services          resources, click to
  your choice of           of moments                                           chat, live help, and
     branding                                                                   ongoing support for
                                                                                   your campaign
Working Together

Gain a Valued Partner and Expand Your Services


                              Technical and support resources to establish and
                              grow your identity management offering

                              Strong value proposition of UBL services
                              increases customer retention and creates
                              new revenue opportunities

                              UBL offers fully managed white label
                              solutions, flexible APIs, and custom integration

                              Strong U.S. presence and international support
Working Together

Gain a Valued Partner and Expand Your Services


                              Deeply discounted wholesale rates with
                              volume commitment

                              Reasonable pricing lets you preserve profit margin

                              Options for monthly, quarterly, and annual billing

                              Free Search Widget offers incentive to customers

                              UBL marketing resources and end-user customer
                              service mean lower costs, reduced infrastructure
                              requirements, low barrier to startup
Listings – An Opportunity and a
Vulnerability
Local Search
differs from the
standard
Organic results
Local Search is not Completely
Dominated By Google




                                 TMP
SEO IYPs in rank order along with
their scores – Andrew Shotland

1. Superpages              13.Yellowbot
2. Citysearch              14.Yellowpages.Lycos.com
3. Yelp                    15.Kudzu
4. Yahoo Local             16.Discoverourtown
5. InsiderPages            17.Loqal.com
6. YellowPages.com         18.Local.Ingenio.com
7. BizJournals             19.YellowUSA.com
8. AreaConnect             20.IAF.net
9. MagicYellow             http://www.localseoguide.com/iyp-seo-rankings-
                               report-2009/
10.Switchboard
11.MerchantCircle
12.GetFave
The importance of
external citations
from national &
local directories
and social networks
like Yelp and even
Twitter-based sites.
It’s Like Free Advertising

• The first step in
  promoting a business
  today is to be able to be
  found on the
  Web, Mobile
  Phone, 411 Directory
  Assistance and GPS
  Devices.
• This is where 75% of
  searches occur (versus
  print) and the numbers
  are growing.
Beyond the Yellow Pages




              5.4 Billion Calls       250 Million
                                     Mobile phones
            66% from vehicles         in the U.S.


               62 Million              15.7 Billion
           Navigation Devices          online local
                                     searches in 2008
               4 M+ On-Star
             Telematics Users




                                                        Source: InfoGroup
                            Online
 23
Listings = Calls, Visits, Real
Sales

• When users are looking
  for a business locally –
  and most are – these
  results mostly come from
  listings, not Website
  information.
• UBL offers a simple,
  inexpensive service that
  manages these listings in
  one place.
A Problem If Left Unmanaged

• Businesses do not even need to have a Website
  to be found in these listings.
• Many small businesses are under-represented –
  especially if they work from home or from cell
  or VOIP phones.
• Even large businesses need to manage this
  process – audits show 20% of listings are
  inaccurate, leading to loss of business.
UBL Value Proposition


1. Enter detailed data about a company in
   one place.
2. It gets distributed uniformly to all major
   Internet Business Listings Directories,
   including Online Yellow Pages, Search
   Engines, GPS Navigation devices and
   411 Directory Assistance services.
3. Hundreds of locations are professionally
   managed for $39 a year.
How To Make Business
Disappear

1.   Messing with names – stuffing keywords
2.   Call tracking numbers
3.   Address social climbing
4.   Category lapses
5.   Missing data elements
6.   Insufficient distribution!
You Got Your Name Wrong?
We’re In Beverly
Hills
    (south)
Address Location Issues

 • You can attempt to manually change the town or city,
   but it will lead to confusion and duplication when the
   data aggregators reject or change it to its real postal
   location.
 • Post Office Boxes may be rejected by major sites
   when claiming, but are likely to be accepted if
   included in data aggregators’ databases.
 • Ensure your address is where you need to do
   business – change marker location on Google maps.
Areas Served remains
an issue – you will
only appear in your
physical address
location, not where
you might serve.

You MAY move the
map marker location of
a claimed listing.

Geo-targeting your
listing and site is
critical for the new
generation of Geo
sites and Mobile.
I Got Your
Number…
Phone Issues

• Agencies crave phone tracking numbers as much as
  sites resent them.
• Data aggregators are following their client’s interests
  when they swap them out for the established lines.
• Some call tracking numbers do not respond to the
  verification auto-dialers.
• 800-numbers are a separate file, but will work, even
  across multiple locations.
What Is My
Category?
Categories Are Not Keywords


• Categories are the single most important factor
  in discoverability after location.
• Different publishers use different systems,
  NAICS, SIC, SYPH, Google and more.
• UBL translates these on the fly.
Too Much
Information?
Additional Data Points

• Every data field accepted by a publisher represents
  traffic and revenue opportunities.
• Businesses overlook simple ones that are vital – like
  Hours Of Operation.
• Video is the future – even if it is a simple slideshow
  hosted on YouTube.
• Small businesses can use a Facebook page if they do
  not have a Website.
Comprehensive Enhanced
Listings

• To be discoverable by searchers today,
  Businesses need to list more than name, phone
  number and address.
• UBL provides multiple descriptions and Industry
  Classifications, including Products, Services,
  Brands, Specialties, Certifications, Awards, Logos
  & Photos, Website, Social Network & Video links,
  review links, hours, payment methods, and much
  more…
Google Basics


Store
code, name, address, phone
, alt
phone, fax, mobile, TTY, ema
il, hours, payment
types, categories and
description (200 characters
only).
Google Custom Attributes in
Bulk Upload


                              Cuisine, Dress
                              Code, Hotel
                              Rating, Ambie
                              nce…
Are You
Visible?
The single aggregator
approach – failure.
Testing
revealed
details of
the issue.
Claiming Is Easy
Claim your listings

• This is an identity protection basic – Google, Yahoo and Bing etc
• Be specific with the category – Comic Book Store, not just Book
  Store
• If hijacked: reclaim, switch phone numbers for re-verification,
  switch back
• If duplicate, claim both, match the data exactly
• Avoid duplicate addresses for multiple businesses
• Create fan pages and company pages on Facebook and LinkedIn
• Caveat – claiming is a relationship that must be maintained. Many
  small businesses forget and fail.
Make It Easy For Customers To Write Reviews
– A few Bad Ones Are Actually Good For the
Credibility
Encourage Reviews




Encourage reviews – add a computer at the
checkout desk, provide a form.
Hyper-Local And Vertical
Directories

• Look for hyper-local publications and directories
  – not all of them are going to be taking fresh
  listings from national sources
UBL Agency Opportunity

 • UBL is an ideal service to offer as part of a bundle or
   as an add-on feature for online media and marketing
   companies.
 • It is a time-saver for those businesses that
   understand the value. It would take 40 hours to
   submit data to a fraction of the sites that UBL
   reaches.
 • It is a single-service entity aiming to do one thing
   well, and not competing with partner offerings.
 • The service provides accurate online reporting with
   feedback and trouble-shooting capabilities for
   troubled listings.
Process

1.   Partners sign a simple Agency agreement which allows them to
     send bulk files or upload them to our site on an invoice basis.
2.   Partners can promote the UBL service in a branded or non-
     branded “white label” manner to their clients.
3.   Agencies can deliver data via standard spreadsheets, with
     templates and tools provided to assist in filling out data fields such
     as categories.
4.   Agencies may also use APIs to capture data and to deliver it to
     UBL.
5.   UBL handles the delivery in the appropriate formats, and provides
     reporting back from data aggregators on status and issues..
6.    Approved Directories receive the data electronically and publish
     it. This method does NOT interfere with claimed listings – it
     supports the citation value with additional links.
Agency bulk feed and
    client listing

                   60
Affiliate Partners

1.   Partners sign a simple Affiliate agreement and receive a custom
     tracking link that can be used on Websites, in email or other
     online media.
2.   Partners promote UBL on their sites using promotional material
     provided.
3.   Businesses are sent to UniversalBusinessListing.Org to enter the
     data.
4.   They pay a $30 fee by credit card per listing (users may enter
     more than one at a time). Updates and corrections are free via
     online access.
5.   Partner gets $10 referral fee per listing entered.
6.    Approved Directories receive the data electronically and publish
     it.
Affiliate account and
      client listing
                   62
Chris Travers
President & Co-Founder
  cptravers@ubl.org
 Direct:203.293.8848

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Ubl theater presentation smx west 11

  • 1. Company and Services Overview Chris Travers, President & Co-Founder cptravers@ubl.org | 203.293.8848
  • 2. Overview Suite of Flexible of UBL Services Pricing Partnering Ease of Open with UBL Integration Discussion
  • 3. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Production Insight of of High-Priority Claiming Social Branding and Actionable Syndication The and Online Bank-Level Business Verification Enhanced Listing Syndication Reputation Management TrademarkReporting Visibility Protection of Video Profiles Business Listings UBL Offers Complete Online Identity Management
  • 4. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Syndicate Listings Across the Digital Search Landscape List once and be found on 350+ web, mobile, and GPS search platforms Partnership with data providers ensures distribution to 95% of digital search Claiming service establishes owner-verified presence on crucial search destinations Showcase products, services, coupon campaigns, video links, social links, logos, photos, and more
  • 5. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Claimed Business Listings Stand Out from the Crowd We claim listings on the business owner’s behalf at top sites like Google Maps and Yelp Business listings marked as “owner verified” Claimed business listings take priority over other sources of data, ensuring long-term accuracy Claimed business listings are more prominent in search results and preferred by consumers
  • 6. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Add Credibility with Bank-Level Verification Extensive public record check verifies identity of business and accuracy of reported information Business receives “UBL Verified” seal of legitimacy for use on website, email correspondence, listings Increased publisher confidence leads to priority in publication Increased consumer confidence leads to trust in the marketplace
  • 7. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Broad Distribution of Engaging Video Profiles We create a 30-second video profile based on website content No website? We use your business profile & our extensive media library We syndicate to the top 10 video sites, providing multiple contact points for your message Effective visual advertisement contributes to visibility and prominence in search rankings
  • 8. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Visibility and Presence Analysis Free Search Tool shows listing presence and accuracy on top search portals Audit Tool offers extensive analysis of listing health for multiple business locations Presence Analysis Report demonstrates value of UBL syndication after 120 days
  • 9. We Provide Syndication Claiming Verification Video Reputation Branding Visibility
  • 10. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Monitor Listings, Reviews, and Social Mentions See reviews, comments, blog posts, photos, and videos about your business React quickly to any negative reviews View useful snapshots of consumer sentiment Compare yourself with competitors in your region and category Manage your social presence in one integrated dashboard
  • 11. We Provide Syndication Claiming Verification Video Visibility Branding Reputation
  • 12. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Claim Your Brand on 490 Social Networks with Search tool shows where your brand is available as a user name across social sites Claiming service reserves user name on hundreds of sites Ensure brand consistency, gain broad exposure for your business, and protect trademarks
  • 13. We Provide Syndication Claiming Verification Video Visibility Reputation Branding Seamless Integration with Your Current Offerings Local Sales and White Label Hosted API Capture API Marketing Support Turnkey solution Place a signup Gain additional Marketing for UBL hosted form on your control with flexible library, support dashboard with site in a matter access to services resources, click to your choice of of moments chat, live help, and branding ongoing support for your campaign
  • 14. Working Together Gain a Valued Partner and Expand Your Services Technical and support resources to establish and grow your identity management offering Strong value proposition of UBL services increases customer retention and creates new revenue opportunities UBL offers fully managed white label solutions, flexible APIs, and custom integration Strong U.S. presence and international support
  • 15. Working Together Gain a Valued Partner and Expand Your Services Deeply discounted wholesale rates with volume commitment Reasonable pricing lets you preserve profit margin Options for monthly, quarterly, and annual billing Free Search Widget offers incentive to customers UBL marketing resources and end-user customer service mean lower costs, reduced infrastructure requirements, low barrier to startup
  • 16. Listings – An Opportunity and a Vulnerability
  • 17. Local Search differs from the standard Organic results
  • 18.
  • 19. Local Search is not Completely Dominated By Google TMP
  • 20. SEO IYPs in rank order along with their scores – Andrew Shotland 1. Superpages 13.Yellowbot 2. Citysearch 14.Yellowpages.Lycos.com 3. Yelp 15.Kudzu 4. Yahoo Local 16.Discoverourtown 5. InsiderPages 17.Loqal.com 6. YellowPages.com 18.Local.Ingenio.com 7. BizJournals 19.YellowUSA.com 8. AreaConnect 20.IAF.net 9. MagicYellow http://www.localseoguide.com/iyp-seo-rankings- report-2009/ 10.Switchboard 11.MerchantCircle 12.GetFave
  • 21. The importance of external citations from national & local directories and social networks like Yelp and even Twitter-based sites.
  • 22. It’s Like Free Advertising • The first step in promoting a business today is to be able to be found on the Web, Mobile Phone, 411 Directory Assistance and GPS Devices. • This is where 75% of searches occur (versus print) and the numbers are growing.
  • 23. Beyond the Yellow Pages 5.4 Billion Calls 250 Million Mobile phones 66% from vehicles in the U.S. 62 Million 15.7 Billion Navigation Devices online local searches in 2008 4 M+ On-Star Telematics Users Source: InfoGroup Online 23
  • 24. Listings = Calls, Visits, Real Sales • When users are looking for a business locally – and most are – these results mostly come from listings, not Website information. • UBL offers a simple, inexpensive service that manages these listings in one place.
  • 25. A Problem If Left Unmanaged • Businesses do not even need to have a Website to be found in these listings. • Many small businesses are under-represented – especially if they work from home or from cell or VOIP phones. • Even large businesses need to manage this process – audits show 20% of listings are inaccurate, leading to loss of business.
  • 26. UBL Value Proposition 1. Enter detailed data about a company in one place. 2. It gets distributed uniformly to all major Internet Business Listings Directories, including Online Yellow Pages, Search Engines, GPS Navigation devices and 411 Directory Assistance services. 3. Hundreds of locations are professionally managed for $39 a year.
  • 27. How To Make Business Disappear 1. Messing with names – stuffing keywords 2. Call tracking numbers 3. Address social climbing 4. Category lapses 5. Missing data elements 6. Insufficient distribution!
  • 28. You Got Your Name Wrong?
  • 29.
  • 30.
  • 31.
  • 32.
  • 34. Address Location Issues • You can attempt to manually change the town or city, but it will lead to confusion and duplication when the data aggregators reject or change it to its real postal location. • Post Office Boxes may be rejected by major sites when claiming, but are likely to be accepted if included in data aggregators’ databases. • Ensure your address is where you need to do business – change marker location on Google maps.
  • 35. Areas Served remains an issue – you will only appear in your physical address location, not where you might serve. You MAY move the map marker location of a claimed listing. Geo-targeting your listing and site is critical for the new generation of Geo sites and Mobile.
  • 37. Phone Issues • Agencies crave phone tracking numbers as much as sites resent them. • Data aggregators are following their client’s interests when they swap them out for the established lines. • Some call tracking numbers do not respond to the verification auto-dialers. • 800-numbers are a separate file, but will work, even across multiple locations.
  • 39. Categories Are Not Keywords • Categories are the single most important factor in discoverability after location. • Different publishers use different systems, NAICS, SIC, SYPH, Google and more. • UBL translates these on the fly.
  • 41. Additional Data Points • Every data field accepted by a publisher represents traffic and revenue opportunities. • Businesses overlook simple ones that are vital – like Hours Of Operation. • Video is the future – even if it is a simple slideshow hosted on YouTube. • Small businesses can use a Facebook page if they do not have a Website.
  • 42. Comprehensive Enhanced Listings • To be discoverable by searchers today, Businesses need to list more than name, phone number and address. • UBL provides multiple descriptions and Industry Classifications, including Products, Services, Brands, Specialties, Certifications, Awards, Logos & Photos, Website, Social Network & Video links, review links, hours, payment methods, and much more…
  • 43. Google Basics Store code, name, address, phone , alt phone, fax, mobile, TTY, ema il, hours, payment types, categories and description (200 characters only).
  • 44. Google Custom Attributes in Bulk Upload Cuisine, Dress Code, Hotel Rating, Ambie nce…
  • 45.
  • 49.
  • 50.
  • 51.
  • 53. Claim your listings • This is an identity protection basic – Google, Yahoo and Bing etc • Be specific with the category – Comic Book Store, not just Book Store • If hijacked: reclaim, switch phone numbers for re-verification, switch back • If duplicate, claim both, match the data exactly • Avoid duplicate addresses for multiple businesses • Create fan pages and company pages on Facebook and LinkedIn • Caveat – claiming is a relationship that must be maintained. Many small businesses forget and fail.
  • 54. Make It Easy For Customers To Write Reviews – A few Bad Ones Are Actually Good For the Credibility
  • 55. Encourage Reviews Encourage reviews – add a computer at the checkout desk, provide a form.
  • 56. Hyper-Local And Vertical Directories • Look for hyper-local publications and directories – not all of them are going to be taking fresh listings from national sources
  • 57.
  • 58. UBL Agency Opportunity • UBL is an ideal service to offer as part of a bundle or as an add-on feature for online media and marketing companies. • It is a time-saver for those businesses that understand the value. It would take 40 hours to submit data to a fraction of the sites that UBL reaches. • It is a single-service entity aiming to do one thing well, and not competing with partner offerings. • The service provides accurate online reporting with feedback and trouble-shooting capabilities for troubled listings.
  • 59. Process 1. Partners sign a simple Agency agreement which allows them to send bulk files or upload them to our site on an invoice basis. 2. Partners can promote the UBL service in a branded or non- branded “white label” manner to their clients. 3. Agencies can deliver data via standard spreadsheets, with templates and tools provided to assist in filling out data fields such as categories. 4. Agencies may also use APIs to capture data and to deliver it to UBL. 5. UBL handles the delivery in the appropriate formats, and provides reporting back from data aggregators on status and issues.. 6. Approved Directories receive the data electronically and publish it. This method does NOT interfere with claimed listings – it supports the citation value with additional links.
  • 60. Agency bulk feed and client listing 60
  • 61. Affiliate Partners 1. Partners sign a simple Affiliate agreement and receive a custom tracking link that can be used on Websites, in email or other online media. 2. Partners promote UBL on their sites using promotional material provided. 3. Businesses are sent to UniversalBusinessListing.Org to enter the data. 4. They pay a $30 fee by credit card per listing (users may enter more than one at a time). Updates and corrections are free via online access. 5. Partner gets $10 referral fee per listing entered. 6. Approved Directories receive the data electronically and publish it.
  • 62. Affiliate account and client listing 62
  • 63. Chris Travers President & Co-Founder cptravers@ubl.org Direct:203.293.8848

Editor's Notes

  1. Welcome – This webinar is in the field of local search…how business listings are an opp…background/mistakes/ubl
  2. If you enter query into main search box you get algorithmic results
  3. On the left you see what many users see today and why it is so important to have listings correct
  4. Strong representation in this field by non-googlers
  5. These other sites also appear high up in main search engine results themselves
  6. Here every result is from another directory
  7. Most businesses are missing out on this free promotion to some degree
  8. People are often surprised by how many business have name issues
  9. Example of 88 out of 400 with name issues
  10. Here see one that led to duplication and can split ranking factors
  11. On left – used location in the name – on right visible if spaced
  12. Adding location to the name does not have a positive impact on findability on major search sites but can make it invisible on others.
  13. Address social climbing – trying to Appear in a better address or neighborhood
  14. An ongoing issue for businesses that service other locations.
  15. Phone numbers are more complex today given use of non Ma Bell numbers, VOIP, Cell etc
  16. Data aggregators provide the underlying databases of info
  17. Most people know they can contribute listings to google directly or edit them
  18. Details to help visibiliy in bulk uploads
  19. Mistakes assume just using google will solve their issues, or one aggregator
  20. We have examples of how this is a failed method – you have to submit everywhere.
  21. Identify the specific problem and near macthes
  22. Another high value activity is to encourage reviews
  23. Can rank high.
  24. Local directory gets a high ranking.