There are two main types of communication: verbal and non-verbal. Verbal communication can be formal or informal, while non-verbal communication occurs through signs and symbols. Formal verbal communication in offices includes downward communication from higher to lower designations and upward communication from lower to higher designations. Informal verbal communication with friends and family includes lateral communication between peers, diagonal communication between different departments, and grapevine communication which spreads unofficial information.

1. TYPES OF COMMUNICATIONTYPES OF COMMUNICATION
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

2. What is communication ?
 Derived from the Greek word
“communicare” or “communico” which
means “to share”.
 Community implies a group of people
living in one place.
 Languages are the codes of
communications.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

3. Types of communication.
communication
verbal Non-verbal
Formal Informal Kinesic
Downward
Upward
Lateral
Diagonal
Grapevine
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

4. Non-verbal communication
 Through signs &
symbols.
 Non-verbal can go
without verbal
communication.
 Verbal can’t go
without non-verbal
communication.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

6. Verbal communication.
 Two types of verbal communication.
 (1) formal
communication.
(2) informal
communication.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

7. Formal communication
 We use this type of communication
in offices and social gathering.
 Two types of formal communication.
 (1) Downward
(2) Upward
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

8. (1) Downward communication
 Higher designation
to lower designation.
 Ex. Boss ordered his
worker.
 Here effect of this
type of
communication is
very much than
upward
communication.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

9. (2) Upward communication.
 Lower designation to
higher designation.
 Ex. Worker request
to his boss.
 Here the effect of
communication is less
than downward
communication.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

10. Vertical & Horizontal
Communication
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

11. Informal communication.
 We use this type of communication with
our family or friends.
 Three types of informal communication.
 (1) lateral
 (2) diagonal
 (3) grapevine
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

12. Lateral communication.
 Found among members working at the
same level.
 Ex. Peer group.
 Most effective form of communication.
 Barrier of subordinates or boss is not
present here.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

13. Lateral Communication
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

14. Diagonal communication.
 The path is mixture of
vertical and horizontal
movement.
 In large communications
various departments need
communication support
from each other.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

15. Grapevine communication.
 Also called as “backbiting” or
“backstabbing”.
 A backstabber is a colleague or an
employee who acts like a friend in public
but badmouth you in private.
Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-

16. Types of Communication
© Andrew Triganza Scott – MBA (Maast.), M.Ed (Leadership), BPsy (Hons), PGCE.-