communication and communication process

1. Communication
What is communication?

2. GROUP ACTIVITY
Each group will present a scenario where communication is
essential to the organization.

4. Communication applies to all management functions and its
general purpose is for the organization to bring positive changes that
influence activities leading to the firm’s welfare.
The communication process starts with the sender who has an
idea or a message, which is then transmitted through a selected
channel to the received, who in turn has to be ready for the reception
of the message so that it could be decoded into thoughts. Accurate
communication occurs when the sender and the receiver understand
one another.

5. Types of Communication Communication may be classified into the
following:
A.Verbal-
through the use of oral and written words
B. Non-Verbal –
through body movements, gestures, facial expressions, eye
contact, and by touching
C. Formal-
if communication takes place within prescribed, routine
organizational work arrangements
D. Informal-
if communication is not defined by an organization’s hierarchical
structure.

6. Communication flows in different directions within an organization. It could
either be:
A.Vertical-
involves communication flow between people belonging to different
organizational levels.
B. Upward-
the flow of information from an employee who belongs to a lower
hierarchical level to the boss/manager who belongs to a higher hierarchical
level. Employees or subordinates may communicate upward regarding their
problems, requests that they would like the boss to approve, issues with
coworkers and others.

7. C. Downward-
is the flow of information from the manager, who belongs to a
higher hierarchical level, to the subordinates/employees, who along to
the lower hierarchical levels. Examples are when the boss gives orders
to subordinates to finish certain tasks, communicates organizational
policies and practices, and comments about work performance month
others.

8. D. Horizontal/Lateral-
takes place among employees who belong to the same hierarchical level.
Members of cross-functional teams who belong to different units/departments
but occupy the same organizational level make use of this type of
communication to save time and facilitate coordination.
E. Diagonal-
entails communicating with someone or others who belong to different
departments/units and different hierarchical levels. For example, an employee
belonging to the company’s financial management department communicates
directly with the head of the human resource department about his complaint
against a marketing department employee. Take note of the different
departments and different organizational levels of the persons communicating
with each other. Diagonal communication is said to be beneficial because of its
efficiency and speed; however, it may also cause some confusion.

9. Identify the advantages and disadvantages of each
type of communication and communication flow

10. 1. What is communication?
2. What are the types of communication?
3. What is a communication flow?
4. What are the advantages of effective communication?
5. What is the disadvantage of poor communication?
SHORT QUIZ