The document provides training tips from two trainers, Rob Coers and Michael Stephens, on effectively training staff on new technologies. They discuss focusing training on the 70% of staff that are open to guidance, emphasizing the professional, necessity, and personal benefits of new technologies. They also suggest using Web 2.0 tools like blogs and Flickr in training, being flexible and playing with new tools, and creating an Emerging Technology Group to plan for innovation.

1. Two Trainers Trade Twenty Technology Training Tips Internet Librarian International October 17, 2006 Rob Coers Michael Stephens

2. Who We Are Rob Qualified as a music librarian Worked in several public libraries Since 1996 internet trainer and consultant in the Netherlands www.robcoers.nl

4. Who We Are Michael Training since 1995 in libraries PhD student & blogger Instructor, Dominican University GSLIS Fired up about tools, tech & librarians www.tametheweb.com

6. Introduction Why technology training? Why now? Technology training VS training

7. Our Goal: We will discuss: Teaching people how to work with technology, software and the Internet. Ways YOU can train effectively Some new ideas to think about

8. Where do you fit in?

9. Training = change management

10. Organizations, libraries, colleagues, society 10 % trendsetters, early adaptors, leaders, US 70% followers, want to be guided and open to hear your story 20% oppose to everything what is new

11. This is what often happens As trainers we are often focused on these 20% LOST TIME, LOST ENERGY They won’t jump on anyway

12. So … Focus on the 70% Convince them WHY what you have to tell can be important for THEM

13. Emphasize on: Professionality Being ahead of others Know what is going on in the digital world Show what you know

14. Emphasize on: Necessity Libraries are on the edge of irrelevance Knowledge = power You may lose your job if you don’t …

15. Emphasize on: Personal advantages Get to meet interesting people Be the first to buy a new 2nd hand bicycle Find people with the same hobby as you

16. How to do all this? Tell your personal experiences with … Look at succesful libraries Tell “what’s in it for YOU”

17. And … “ Stop trying to provide step-by-step directions” “ Encourage independence” Brenda Hough, and Michael Porter, podcast at OPAL session

18. What has changed since 2005 Enormous growth of Web 2.0 applications Further expansion of Google More people get connected worldwide People have basic computer literacies

19. Already doing this? Mouse instructions Surfing the internet E-mail for beginners Searching the internet

20. Consider if you are still doing this for the 20 % of opposers

21. Develop new classes Tips & tricks for succesful blogging Do more with your digital camera! Explore Flickr with us Organize your life with RSS Looking for del.icio.us recipies?

22. Examples

23. Weblogs Why train about this? How to train?

24. Why blog? Professionality Tell the people what is going on in your library or in your field of interest Search engines love weblogs, so get your library rank higher in their search results

25. Why blog? Necessity Get in control of your own press releases Get in touch with your readers

26. Why blog? Personal advantages Get to know other bloggers Be “in the know” It’s free, it’s easy and it’s fun to do

27. How to train on blogs? Let participants create their own weblog (WordPress, Blogger, local blogware) Start posting articles Let participants comment on postings Writing tips, how to trigger comments Find other weblogs via Bloglines

30. RSS Why train about this? How to train?

31. Why RSS? Professionality Have the library news published on other websites in your community Select local websites with RSS feeds

32. Why RSS? Necessity Stay on top of the news on any topic Save time by reading RSS headlines

33. Why RSS? Personal advantages Be rss’ed on the cheapest fuel in your neighbourhood Know it when the library has new items about your subject

35. How? Comes naturally when you train about weblogs Let participants subscribe to Netvibes Show some popular news- and commericial websites with RSS

37. You may be focussing on the 70%

38. “ Why are we doing this?”

40. Pew Study: Millennials Team Oriented Immersed in media & gadgets (that’s mobile!) They use the Social Web and IM Accept loss of privacy for accessibility Their learning is shaped by technology & collaboration

41. IM is here! (AOL Instant Messaging Trends Survey, August ‘04) 80 million Americans use IM (27%) 250 million world wide 7 billion messages sent each day Pew Internet Study 53 million American adults use instant messaging and its appeal is especially apparent among young adults and technology enthusiasts. IM Stats

42. OCLC’s Perceptions 51% Have Used Instant Messaging 30% have never heard of online databases.

44. Flickr YOUR PART MICHAEL Why train about this? What to train? How to train?

45. http://www.rutlandfree.org/

46. http://www.flickr.com/photos/librarian/14645140/

47. http://www.flickr.com/photos/michaelcasey/sets/632151/

49. http://www.flickr.com/photos/11329886@N00/sets/72157594291410121/

50. http://www.flickr.com/photos/slzimm1/53707946/

52. More Tips for Training in a 2.0 World

53. Flexible Librarians & Nimble Organizations

55. Flexible Professionals ALISE Keynote: Randall Bass Fostering a Scholarship of Teaching and a Culture of Learning Educators should ask: “ W hat happens if I try this a whole new way?” We should be teaching for understanding. Understanding = flexible performance

56. I think there is a small subset of active librarian bloggers who get their issues out into the air, but in general, institutional inertia keeps blogs out of the realm of useful tool and keeps them as personal side-projects. Librarian Bloggers Survey respondent 2005 Institutional Inertia

57. Training in person, online, off-site Part of staff development Part of the culture - up and down A well-trained staff can carry your message to your users Librarian 2.0 understands the value of Learning & Training

58. Experience & Play

62. Immersion & Exploration

63. http://secondlifelibrary.blogspot.com/

64. These digital tools allow anyone to create & carry content!

66. http://plcmclearning.blogspot.com/

67. Learning 2.0 at Your Library Create a Blogger blog and Bloglines account for each participant During the course: Subscribe to course feeds and more in Bloglines Explore flickr Edit a wiki (pbwiki.com) Get a IM screen name and chat

68. Hints for 2.0 Tools Start with the personal: Share images of family, pets, vacation Share a recipe on the staff wiki Share a favorite quote/reading

69. The Sandbox “ Why are we doing this?” Emerging Technology Group Time to plan for innovation Training Web 2.0

70. The Sandbox (Virtual)

71. The Sandbox (Physical)

72. Form an Emerging Technology Group

74. Resources Delivering Top-Notch Technology Training for Your Patrons / Brenda Hough and Michael Porter Learning 2.0 weblog

75. Twenty Tech Training Tips 2006 Make training part of your change management strategy Have Web2.0 / Library 2.0 literacy part of competencies Focus on the 70% in your organization Be enthusiastic, believe in what you are so enthusiastic about Reconsider your current offerings Add new classes Emphasize on professionality Emphasize on necessity Emphasize on personal advantages Teach for understanding Tell the library’s story (big picture) Try, try again, play & experience (gamers) Use Web 2.0 sites for promotion Create an Emerging Technology Group Start a Learning 2.0 course Get personal first Offer a sandbox online and the “Gadget Garage” too! Share training with new technologies Devote time to Innovation Make it ok to play

76. Now YOU can practice our tips! Michael: mstephens7@mac.com Rob: info@robcoers.nl