Sue Miller has over 15 years of experience in business analysis, project management, software development, quality assurance, and training. She has a background in the legal and restaurant industries, and has extensive skills in requirements gathering, documentation, software like HotDocs, and team leadership. Miller is seeking a new role where she can apply her technical, analytical, and training experience.

1. 3006 Anthony Lane Phone 404-803-4085
Marietta, GA 30062 TMiller432011@gmail.com
T. Sue Miller
Key Skills HotDocs Developer Requirement Gathering
Training and Procedure manuals Staff development and training
Team building and supervision Presentation and communication
Subject Matter Expert in Proof Subject Matter Expert in Loan Docs
Of Claim (POC) dept Accounting I
Computer Skills Software:
 MS Office, Visio, Outlook, SharePoint, HotDocs, TFS, SQL Server 2008,
Gemini, Track It, BMS, FMS, BPTM, FileNet, QuickBooks, LPS,
Vendorscape, Lenstar, Court Links, Attorney Que, POS, SalesForce
Hardware:
 Dell desktop/laptop, HP desktop/laptop, HP Printer, HP Scanner
Professional July 2014-Present
Experience The Hope Store
Volunteer
 Assist customers with locating items
 Sort all clothes/items that have been donated
 Inspect all items donated to ensure they are ok for resale
 Separate/Distribute items to correct department
 Oversee others doing community service to ensure they completing their
tasks and doing them correctly
Professional March 2014-April 2014
Experience Allscripts Solutions (IT People Solutions)
Business Analyst (1 month Contract Position)
 Consolidated several Excel spreadsheets into one master document to
maximize efficiency
 Using SalesForce researched each client to ensuring they have the most
up to date software version
 Added Customer updated information to SharePoint
 Created Excel spreadsheet listing all Customers and their optimal
software version, then delivered to developer
After Prommis Solutions went out of business, I was able to go to Florida and help my
mother as my father had just passed away. I was there for there for 10 months.
January 2005-May 2013
Prommis Solutions, LLC f/k/a McCalla, Raymer, LLC Roswell, GA
Business Analyst/ Jr Project Manager/HotDocs Developer/QC/Trainer
Information Technology – 6 years
 Business Analyst/Requirement Gathering/Jr Project Manager
 Delivered an update to the executives once a week during the project

2.  Assisted in making the user process automated to ensure the company
is being cost effective
 Reviewed the Client’s request, then wrote the requirements for the IT
department and Client to understand
 Worked closely with Developers and Client to ensure all requests were
completed to standards
 Link between a firm’s information technology capabilities and it’s
business objectives
 Converging data/process modeling, project scope definition, and
business requirements gathering, development, and testing
 Helping business implement technology solutions in a cost-effective way
by determining the requirements of a project or program, and
communicating them clearly to all stakeholders, facilitators and partners
 Planning, develop and monitor projects
 HotDocs Developer/Quality Assurance
 Generated single template Proof of Claim document, combining 32
versions into 1
 Key player in the FMS HotDocs server conversion
 Implementation of all bankruptcy documents, converting all MS Word
docs to HotDocs
 Ability to self-train in via research
 Developed technical solutions to business problems
 QA and tested every document I and others created
 QA for all system releases
 Managed/Tracked all defects logs
 Fixed defects when I was able to
 IT Support
 Business/IT resource for information dissemination and issue resolution
 Utilization of business knowledge to test Database Releases
 Lead the SCRM meetings
 Created and organized the chart to show the developers products and
tasks
 Input, Managed and Updated all items in SharePoint
 TrackIt
i. Reviewed incoming tickets
ii. Completed tickets if I could
iii. Assigned to correct department/developer
iv. Once completed, tested item to ensure it is correct
v. Closed ticket
Business/Ops – 2 years
 POC (Proof Of Claim) Filer
 Filed 30-40 claims per day, and within 6 months was promoted to
Processor
 POC Processor
 Top Proof of Claim producer with 10-15 per day
 Assistance Supervisor
 Screen mark-up – Managed 17 people and was the top producing team
for POC with an average of 40-50 per day
 Trainer
 Created companywide training material, four training sessions per week,
resulting in the training of 50-60 people, including Supervisors
 Assisted in the creation of all documents and system enhancements with
the IT department, after developed by IT I would test items and report all
issues.

3. March 2003-December 2004 Chilis Grill & Bar Hiram, GA
Server/Trainer
 Trained all Managers and new staff
 Developed and implemented new cost and time saving ideas
 Opened and Closed the restaurant
January 2002-March 2003 Macaroni Grill Kennesaw, GA
Server/Trainer
 Trained Managers and new staff
 Opened and Closed the restaurant
 Implemented time saving procedures
Education East Bay Senior High Gibsonton, FL
Graduate
Hillsborough CC Brandon, FL
Some College in Business Mgmt
Certified in Business Technology Education: Basic business supervision, data
entry operations, receptionist and communication systems operation, clerk typist,
word processing/machine transcription, and financial records.
 Certificate of Completion for Change Management for Employees
 Certificate of Completion for Fair Debt Collection Practices Act
 Certificate of Completion for Communication
Professional Proud Coach and player of the company softball team
Activities Consistently involved in several work events relating to employee morale.
References provided upon request