Tasha Penwell has over 10 years of experience in database administration and records management roles. She holds a Master's degree in Information Systems Management and has skills in MS Office, SQL, and various content management systems. Currently she works as a Records Management Associate at Ohio University, ensuring accurate student and personnel data entry and document management. Previously she held several roles such as Database Manager, Parts Manager, and Service Manager at River Front Honda, where she improved data accuracy, oversaw staff, and implemented process improvements.

1. Tasha Penwell
12020 State Route 160, Vinton, OH 45686  740-645-0509  sloant@ohio.edu
Database Administrator
Detail-focused professional with a 2014 Master degree in Information Systems Management combined with 10+ years of
experience that includes hands-on database-focused positions.
 Strong background in business and administrative environments, with skills in payment collection, bookkeeping, and other
areas that require use of systems to organize and manage information.
 Skilled in performing documents audits to ensure compliance.
Technical Competencies
MS Office, Visio, & Expression Web  SQL  ADP Lightspeed  HTML 5  CSS3  LAN Maintenance  E*Value  OnBase
PeopleSoft  Qualtrics  iConnnect  Web Design  Software Installations  I/O Installations Box Dropbox
Education & Professional Development
Master of Information Systems Management – Keller Graduate School of Management June 2014
- 3.7 GPA – graduated with Distinction
- Classes included: Managerial Applications of Information Technology, Project Management Systems, Strategic Management of Technology,
Systems Analysis, Planning and Control, Networking Concepts and Applications, and Principles of Information Security and Privacy
- Capstone Project: Service Call Management System – developed comprehensive information systemto track service orders. The IS consistedof
database construction, tracking service calls and accurate billing cycles.
Bachelor of Science in Information Technology – Rio Grande, OH May 2012
Certificate – Introduction to CSS3 and HTML5 – Ohio University, Athens, OH 2013
IT Security Seminar; Grant Writing Seminar; Family Education Rights and Privacy Act Seminar (FERPA) 2014
E*Value 2013 User Conference 2013
Professional Experience
Ohio University – Heritage College of Medicine, Athens, OH March 2013 to Present
RECORDS MANAGEMENT ASSOCIATE
Ensure accuracy of information and adherence to standards through entry and updating of personnel and student data to Access-
based database using E*Value software—maintain all FERPA and HIPAA confidentiality guidelines. Proofread documents, upload
and index records, and reconcile data with graduation requirements. Register student doctors for rotations and verify preceptors
and faculty locations are all current; assist students with questions. Serve as VSAS Administrator, uploading, checking, and releasing
applications for rotation applications.
 Increased overall data accuracy, including effort to ensure accuracy for past records; uncovered and corrected several
errors in legacy data.
 Utilized Qualtrics to serve as a tutorial to assist student when completing the VSAS process.
 Contributed to effort to ensure compliance standards are met
River Front Honda, Gallipolis, OH September 2004 to Present
INTERIM SECRETARY & FINANCE REPRESENTATIVE (March 2013 to Present)
Assist with staff training and provide sales support on as-needed basis. Process financial applications, with focus on meeting
customer requirements, and drive sales of extended warranties and GAP coverage. Handle bookkeeping needs, draft business
documents, and maintain records.
 Requested to stay on beyond original departure from position in March 2013 due to strong knowledge of business and
skills in training and customer service.
RECORD & DATABASE MANAGER (January 2010 to March 2013)
Performed database management function for incoming and sold units, interest paid, and customer information, and maintained
sales ledgers, financial reports, titles, and out-of-state-inspection documents. Diagnosed LAN issues and installed computers,
peripheral equipment, and software. Processed payroll and payroll tax reporting information using EFTPS, as well as financial
applications and contracts. Served as application administrator over software to ensure updates were properly performed and
backups were successful. Trained and oversaw staff, and served as liaison between dealer and manufacturer representative.

2. Tasha Sloan  sloant@ohio.edu /740-645-0509  Page 2
River Front Honda, Record & Database Manager, continued
 Enabled easier recovery of information through implementation of a computer record management system.
 Managed web-based advertising, which included maintenance of the website and eBay store along with maintaining
correspondence with sales leads.
 Successfully utilized lead management tools available to attract new and/or return customers.
 Conducted comprehensive internal audits to ensure that proper procedures were being followed in regards to warranty,
set-up, and sales functions.
 Established and managed evaluation system to improve work quality and address issues that were creating problems in the
workplace.
PARTS MANAGER (December 2008 to January 2010)
Fulfilled customer requests for parts and handled purchase orders and returns, as well as shipping, receiving, and inventory control.
Trained and oversaw department personnel and assisted finance manager and service and sales departments as needed. Served as
application administrator, performing updates as necessary, and as liaison between dealership and supplier representatives.
 Ensured consistency and accuracy throughout procedures by implementing new standards and guidelines for ordering and
returning parts.
 Took on project to organize two large vehicles holding parts that were not accurately maintained in the inventory system.
Recorded each part number and bin location, uncovering several older items that could be sold for additional revenue.
 Selected to take on role as interim Service Manager—provided training and guidance to co-worker to prepare him for
eventual assumption of the Manager position.
SERVICE MANAGER (June 2007 to December 2008)
Provided cost estimates for repairs, explained warranty coverage to customers, and processed claims through manufacturers. Led
team of service personnel and delivered assistance to other departments as needed. Provided network support and troubleshot
technical issues. Managed communications between customers, technicians, and manufacturers.
 Served as application administrator, updating software to ensure accuracy of pricing, and provided support for continuous
process improvement efforts.
 Streamlined communication between the parts and service department to ensure that parts were ordered in a timely
fashion and warranties were accurately submitted. Supported efforts to improve efficiency by showing management what
capabilities and opportunities were being underutilized.
 Uncovered embezzlement of funds by an employee following audit of daily paperwork that indicated discrepancies and
led to review of older transactions, as well as security tapes, which confirmed illegal activities.
PARTS CLERK (September Month 2004 to June 2007)
Assisted customers, operated cash register, and managed inventory control. Helped with updates of software applications and
handled return of unneeded parts back to the manufacturer.
 Streamlined communication between the parts and service department to ensure that parts were ordered in a timely
fashion and warranties were accurately submitted. Supported efforts to improve efficiency by showing management what
capabilities and opportunities were being underutilized.
Additional Experience
RECEPTIONIST – Guild Hardy Architects, Biloxi, MS April to September 2004
RECEPTIONIST – Ft. Sill Veterinary Clinic, Ft. Still, OK January 2003 to February 2004
ADULT/ABLE AIDE – Gallia-Jackson-Vinton JVSD, Rio Grande, OH January 2002 to October 2002