Ratheesh seeks a leadership position in the information technology field using his 5+ years of experience in government IT projects, BPO industry, and data conversion. He has expertise in project monitoring, quality management, and team leadership. Previously he worked as a Transaction Analyst for ACS processing health insurance claims and is pursuing a PGDPM degree.

1. RATHEESH.M.A
VARUVILA VEEDU, KALLIYOOR,P.O. TRIVANDRUM-695042, KERALA
9746778783 ratheeshma99@hotmail.com
OBJECTIVE
To become a professional in Information Technology field and wishing for a leadership position that will
use my abilities to your organization’s success, to improve productivity and quality of your products and
services, and others to fulfill their objectives in and out of work.
More than 5 years experience with 2 years in Information Technology on various Government projects
and 1 year in BPO industry. I got opportunity to work closely with customers and experienced Software
professionals. During this time I have sharpened my skills and my ability to work both independently
and as a team.
I have good experience in Data conversion process.
* High-performing executive with expertise in Project monitoring, project co-ordination , market
penetration analysis, organizational processes, and infrastructure to maximize quality in Information
Technology field including BPO / ITES
* Extensive scope of responsibility, proven success, and track record of delivering quality results in
high-challenging processes through operational performance.
* Site coordination * Decision Making
* Problem Solving * Quality Management
* Functional Team Leadership *Negotiation, and Communication
*Continuous Improvement of * Team Leadership / Development
Quality Standards
Worked with ACS of India Ltd as Transaction Analyst. ACS is a Fortune 500 company and a leading
provider of fully diversified end-to-end business process outsourcing (BPO) and ITO (Info-tech
Outsource) solutions to commercial and government clients worldwide with more than 55000
people and a blue chip client list. I am responsible for processing and adjudication of Health Insurance
claims submitted by the healthcare providers to the payers through electronically with a centralized
database system. The system provides up-to-date information to check the provider’s eligibility of health
care services as to insurance coverage of a patient. It also allows real time modification of the
information, including the identity of patients covered and the type of insurance benefits. The claim
Professional Summary
AREAS OF EXPERTISE
Transaction Analyst, ACS of India Pvt. Ltd, Info Park, Kochi, 2007 Dec to 2008 Dec. [ 1 year ]

2. payment amount for the eligible medical service is then transmitted back to the local entry terminal for
creating cheques to the service provider or patient
Project:-MCA21 Project
Responsible for customer service including answering customer queries, problem solving and providing
detailed information on MCA21 systems. Assisted in the Project monitoring and status reporting onsite
project co-ordination. Technical support in document conversion, scanning, data entry and system
support to the Back Office Staff. Performed surveys on customer needs and requirements and Master
Data management of Company details of Registrar of Companies.
Project: -NIAT Digitization Project
The project involves scanning, data processing and converting to HTML / E-books of 300000 pages of
NIAT Library Dockets. These E-books are uploaded to the Server for faculty reference .The data
processing of scanned document done using OCR software. Specific responsibilities comprised are
coordination of the entire job of scanning and conversion
Experience in sales and marketing of Hyundai cars. Served as Marketing Assistant to Corporate Sales
team, including market penetration analysis and introductory phone calls to potential decision-makers to
establish account presence. Experienced in floor sales and customer satisfaction in marketing and
maintaining daily reports.
[ 1 year 6 month ]
Performed duties ranging from Front Office Assistant to night manager. Processed and filed incoming
guest details, taking reservations, dealing with all enquires on leisure, providing information’s and
arranging tours to the customers, led night shift administrative operations, checking in and checking out,
banking, all telephone operations etc.
 PGDPM (currently doing ) Icfai University, Hyderabad.
 BACHELOR OF ARTS, University College, Trivandrum, Kerala University March 2003
 S.S.L.C. Sri Vidyadhiraja vidya Nilayam High School, Neyyatttinkara March 1998
Software: MS Word, Excel, PowerPoint, PhotoShop, Adobe designer, Abby Fine reader, Adobe acrobat
professional, Basic knowledge in Adobe Flash, Dream weaver. Fireworks. Typewriting English
Lower & Word Processing , Government Institute, Trivandrum. 2003
Strong organizational, written communication skills. Professional telephone and e-mail
communication skills. Independent and detail oriented. Able to handle multiple tasks while
meeting department deadlines and maintain a customer oriented focus.
B O Application Support Executive, Registrar of Companies, Ekm, 2006 Aug to 2007 Nov. [ 1 year 4 month ]
Project Coordinator, Naval Base, Ernakulam, 2005 September to 2006 July [ 1 year 1 month ]
Sales Executive, Hilton Hyundai Motors, Trivandrum, 2004 Sep. to 2005 Aug. [ 1 year ]
Front Office Assistant, Nikki’s Nest Ayurvedic Beach Resort, Kovalam, Tvm, 2003 Mar. to 2004 Aug.
EDUCATION
COMPUTER SKILLS
ADDITIONAL SKILLS

3. NAME AS IN PASSPORT : RATHEESH.M.A
DATE OF BIRTH : MAY 31st 1983
NATIONALITY : INDIAN
DESIGNATION : TRANSACTION ANALYST
LOCATION : ERNAKULAM
CONTACT NUMBER : 9746778783
PASSPORT NUMBER : E1219909
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars
DECLARATION:
PERSONAL HISTORY