Shivam Thakur is a business analyst seeking managerial roles in software development. He has over 7 years of experience in roles like business analysis, requirement analysis, and project management. He currently works as a business analyst at Zensar Technologies Inc. in San Jose, CA. Some of his key skills include analytical tools, collaboration tools, programming languages, and strong communication and problem solving abilities.

1. Shivam Thakur
Shivam Thakur
Mobile: +14088931459, Email: shivam.thakur@gmail.com
Seeking Managerial & Analytical Assignments in Software Development Implementation & Business with a
high growth oriented organization in IT industry
Professional Synopsis
 A strong analytical expertise with good communication skills and over 7+ of experience in Software and
Business analysis
 Presently working as Business Analyst with Zensar Technologies INC, San Jose CA.
 Holds the distinction in handling Requirement analysis, E Commerce solutions and Requirement
Management.
 Direct Interaction with the Clients and all levels of Organization
 Thorough understanding of the SDLC with proficiency in mapping client / business requirements,
documentation,applicationdesign, Reporting, development, integration & testing and troubleshooting for
complex information systems management, Data and Trend Analysis
 Capability of handling different projects at a time
 Possessexcellentproblemsolving,analyticalandteambuilding skills with proficiency at implementing new
technical concepts & utilise the same in a productive manner.
Education
M.B.A (E-commerce) from Center for e-Business, Institute of Mgmt. Studies, DAVV, Indore.
Skill Set
Analytical Tools: Microsoft Office, UML, SQL, Trend &Data analysis and Reporting, JIRA
Collaboration Tools: JIVE, Alfresco, BOX
Analytical skills: Problem solving, Decision making, Excellent communication,
Programming Languages: Java, C, C++,
RDBMS/DBMS: MYSQL, SQL Server
Operating Systems: Windows 2000 and above, iOS and Android.
Organizational Experience
April 2015 till Date Computer System Analyst with Zensar Technologies INC
June 2012 till March 2015 Business Analyst with Zensar Technologies Ltd
Sept 08 till June 2012 Business Analyst with Epicomm Technologies Ltd
Key Result Areas;
 Mapping business/client’s requirements and translating these requirements into BRD, SRS, functional
specifications and detailed test plans.
 Works directly with clients at all levels throughout the organization to help identify and clarify business
requirements
 ConductingsystemstudyandcoordinatingwithteammembersforSystemDesign& Integration, Application
Maintenance, etc.
 Verifying change requests and defects; tracking and reviewing requirement specification, test plans, test
results and unresolved problems; reviewing test reports & taking corrective actions.
 Working for E-Commerce Solutions and implementing SEO techniques to improve the business growth.

2. Shivam Thakur
 Deliveringand implementing the project as per scheduled deadlines; extending post-implementation and
maintenance support to the technical support team and client.
Key Technical Projects Handled
1) Organization: Zensar Technologies INC.
Title: Social Collaboration Content Migration
Client: Cisco Inc
Duration: 14 Months Team Size: 44
Role: Business Analyst.
Description and Scope:
As part of our Internal Digital Experience Strategy, Cisco Inc came to a decision to retire their
Social Collaboration Platform and replace it with other platforms. Huge amount data and
information had to be migrated from one platform to another keeping User Experience in mind.
A social Content migration tool was developed for the purpose, which help to migrate all the
collaborative information to Cloud based applications like JIVE and BOX.
The tool was designed to migrate and retain the content in its original form adhering with data
compliance policies.
Responsibility and Selected assignments include the following:
1. Involved in requirement analysis and User Stories
2. Stakeholder Engagement to encourage them to migrate the content in the given time
3. Support in migration of the content
4. Conducting Brownbag and Training sessions for stakeholders to help in migration process
5. Provide Support post migration of the content.
2) Organization: Zensar Technologies Ltd.
Title: Cisco Systems TelePresence Management System
Client: Cisco Inc
Duration: 18 Months Team Size: 22
Role: Business Analyst and Requirement Management.
Description and Scope: Telepresence is a system provided by Cisco Inc that allows user to do
ease-of-use and quality improved video conferencing. Video and telepresence are known to scale
knowledge, unify the organization and provide better work/life balance for employees. With Cisco
TelePresence, Users can
Reduce travel costs—
Make decisions faster—
Transform your business—
Be greener—
A data Management tool is developed to provide all information in pre-defined report formats as well
as On Demand Adhoc Reports to the users that help them to develop the business and improve the
usage of the TelePresence systems used all Across the globe.
Responsibility and Selected assignments include the following:
1. Involved in requirement analysis and understand the client’s requirements
2. Manage all the requirements through requirement management tools and documents
3. Reporting and Data Analysis
4. Client interaction and documenting SRS, Functional Specifications, Use cases and Business
requirement Documentation
5. Review the application deliverables throughout development to ensure quality and traceability
to requirements and adherence to all quality management plans and standards.
6. Provide status to project management and coordinating offshore deliverables.

3. Shivam Thakur
3) Organization: Epicomm Technologies Ltd.
Title: Manage Chain of Custody Web app and Mobile Web Application
Client : Terraine Inc
Duration: 8 Months Team Size: 11
Role: Requirement Analyst, Requirement Management and Project Lead
Description and Scope: A web-based system used to create and submit electronic chain of custody
forms.ezCoC is based on the premise of software-as-a-service, which means that anyone with a
computer or mobile phone and an Internet connection can use the system. No special software or
hardware is required! The user interface is simple and understandable, allowing a field user to quickly
learn the system without a reference guide or user manual.
Some benefits for field users include:
It’s easier than paper
It keeps you informed
It lets you compare and shop for labs
It’s free
Some benefits for labs include:
It exposes your lab to more people
It keeps you informed
It ensures fewer sample login errors
It’s affordable
The project involves the business and commercial implementation to automate the process and steps
involved in Chain of Custody of evidences and samples. The application helps the users to file the
chain of custody document from the web application or iPhone application. This reduces the intense
paper that is involved in the COC process
Responsibility and Selected assignments include the following:
1. Involved in requirement analysis, understand the client’s requirements and Mock up designs
2. Manage all the requirements through requirement management tools and documents
3. Client interaction and documenting SRS, Functional Specifications, Use cases and Business
requirement Documentation
4. Identify and communicate any cross-area or cross-release issues that may affect other areas of the
project.
4) Organization: Epicomm Technologies Ltd.
Title: Distribution and Reporting Portal
Duration: 8 Month Team Size: 10
Role: Requirement Analyst, Requirement Management and Project Lead
Scope: It is a web based application which acts as a distribution and reporting portal for mobile
applications. The system replicates the Distribution Model used by client organization for distribution
of their Mobile Products and also helps in providing the various related services to the product
subscribers. System maps the hierarchy of companies included in product distribution process.
Hierarchy for companies involves and typical system users are associated with these companies like
Super Admin, Lead Admin, and Company Sales Representatives etc. Typical operations are setting up
companies, Product assignment, Product Upload, setting Promotions, Subscriber Registrations, and
Payments. The UI also provides various dashboards for reporting purpose depending upon product
features.
Responsibility and Selected assignments include the following:
1. Involved in requirement analysis, understand the client’s requirements and Mock up
designs
2. Manage all the requirements through requirement management tools and documents
3. Client interaction and documenting SRS, Functional Specifications, Use cases and
Business requirement Documentation
4. Involved in usage data and Trend Analysis of the Application Usage.

4. Shivam Thakur
5) Organization: Epicomm Technologies Ltd.
Title: I Phone Application for Sales Representatives
Duration: 3 Month Team Size: 4
Role: Requirement Analyst, Requirement Management
Scope: The Project Involves building a Mobile Application for I Phone. The application provides
business and commercial information about companies and their key people any time any where with
just click on their mobile devices. Mobile Prospector is powerful tool with which you can grab 1000′s of
targeted leads, place phone calls, send emails, visit websites from the program’s “back office” using
Yellow Pages, Google Places and special database of USA's listed companies.
Responsibility and Selected assignments include the following:
1. Involved in requirement analysis, understand the client’s requirements and Mock up
designs
2. Manage all the requirements through requirement management tools and documents
3. Client interaction and documenting SRS, Functional Specifications, Use cases and
Business requirement Documentation
4. Project Lead and managing whole project from Requirement analysis till deliverable.
.
6) Organization: Epicomm Technologies Ltd.
Title: Java Web Application
Duration: 8 Month Team Size: 10
Role: Business Analyst and Project Representative
Scope: Web App for one of the largest companies that produce power for the southern region of the
US. Both the applications were developed to Manage the data related to maintain and monitor the
functioning all the equipment installed in the plant area. The amount of data was managed through
Database tool based on MS SQL and web application and mobile application developed in Java. Report
Schedulers are implemented to periodically send reports of the inspection to concerned users.
Responsibility and Selected assignments include the following:
1. Involved in requirement analysis, understand the client’s requirements and Mock up
designs
2. Manage all the requirements through requirement management tools and documents
3. Client interaction and documenting SRS, Functional Specifications, Use cases and
Business Requirement Documentation
4. Project Lead and managing whole project from Requirement analysis till deliverable.
Achievements and Hobbies
1) Zensar Excellence Award for Rising Star of 2014
2) Twice, Employee of the Month in Previous Organization
3) Coordinating in the Development Center of CeB, IMS.
4) Second runner up in group song competition at national level and winners at state and district
level
5) Second runner up in essay writing competition conducted by Bharat petroleum
Listening to music, Playing synthesizer and guitar, Playing Cricket, Volleyball and Badminton, Internet
Surfing, Reading books on network marketing and personality development
Personal Details
Current Address: 2497 Country Brook, San Jose CA, US 95132
Permanent Address: House no A 21, Avas Vikas Colony, Indranagar, Raebareli – UP India – 229001
Date of Birth : 13th
Jan 1985