The document provides a summary of Magda Chavez's qualifications and experience as a senior business analyst/consultant. Over 15 years of experience gathering requirements and documenting business processes. Proficient with various software programs. Worked at HP Enterprise Services for over 15 years assisting with research, identifying process improvements, and implementing new automated systems. Led projects, trained others, and ensured deliverables met customer expectations. Well educated with masters and bachelors degrees and certificates in project management and other areas.

1. Magda Chavez (951)241-0839
magdachavez@hotmail.com
SUMMARY
Goal oriented, highly motivated and personable Senior Business Analyst/Consultant
with over 15 years of experience in gathering and documenting functional and system
requirements for the maintenance and/or development of new Systems. An Analyst
expert in gathering and documenting business process improvements and
communicating technical information and ideas both verbally and written and serving as
a liaison among business partners and stakeholders. Excellent at leading projects tasks
and process improvement activities while successfully building and managing customer
relations.
Proficient skills in:
• Expert in Word, Excel, Power Point, SharePoint and Visio.
• Coordinating and conducting meetings to gather and document effective
business requirements.
• Mapping and analyzing end-to end business process.
• Strong oral and written communication skills.
• Working with technical resources, internal and external third party vendors, to
translate business requirements into system requirement specifications
consistent with business needs.
• Proactive at making recommendations on new solutions or enhancements based
on assessment of business requirements.
• Development and execution of test plans and quality assurance activities.
• Researching and resolving system issues and proactively communicating
updates and recommendations to applicable business users.
• Application knowledge transfer to users upon completion of project
implementation phase.
• Training, mentoring and reviewing the work of others.
• Documenting training plans and developing training materials.
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PROFESSIONAL EXPERIENCE
HP Enterprise Servicies, Palo Alto, CA 1998-2015
Business Consultant/Business System Analyst Specialist
Assisted in the research of government policies and procedures and using government
policy knowledge reduced manual processes with the implementation of new
automation. Identified business process efficiency gaps and recommended ways to
improve processes with new technology. Collected, compiled, and created reports for
federal, state and county government agencies, ensuring reports were in accordance
with policies and standard state and federal government regulations. Participated in all

2. the phases of the System Development Life Cycle for the implementation of new Web-
enabled government systems at the County and State level. Responsible for final
document deliverables, ensuring materials met customer expectations. Worked with
Third Party vendors in the development and implementation of new technology.
Responsible for training team leads on industry methodologies and protocols.
Troubleshoot and resolve problems in a timely manner. Participated in project
management, business analysis, and process improvement activities
Accomplishments:
• Proven record in providing project deliverables on time, meeting timelines and
objectives as specified by each project
• Played an active role in the training of business end users
• Managed production trouble tickets.
• Increased Customer Satisfaction.
• Built Strong Customer Relations.
• Excellent Team Player, and always worked well in a fast team environment.
• Outstanding recognition in time management, communications, decision-making,
presentation, human relations, and organization from customers, project team
members, immediate managers and Project Managers.
• Recognition in leadership skills and the ability to provide solutions and results to
unexpected situations.
EDUCATION / TRAINING
M.A., Information Technology, University of Phoenix
B.S., Business Information Systems, University of Phoenix
Fountain Valley, CA
Certificate, Project Management: Start Up and Planning,
EDS University
Dallas, TX
Certificate, Project Management: Execution and Close-Down
EDS University
Dallas, TX
Certificate, Effective Schedule Management Using Microsoft Project
EDS University
Dallas, TX