Markell Bryant has over 10 years of experience in customer service, administration, and business analysis roles. He has a bachelor's degree in business information technology and professional qualifications in Prince II project management and bookkeeping. Bryant is currently looking for a role where he can utilize his skills in business intelligence and project management.

1. Markell Bryant
29 Maple Leaf Drive, Marston Green, Solihull, West Midlands, B37 7JB
Email: MarkellB37@Googlemail.com or Markell-mmemarketing@hotmail.co.uk
Home Tel: 0121 779 7350 Mobile Tel: 0794 742 1326
INTRODUCTION:
For the last three years I have worked within the Business IT sector gaining experience
working on projects ranging from Audits for the NHS through to Development Analysis
for the initiation of a £5 million Business Intelligence [BI] technical Project.
My experience in Customer Services and Admin spans 8 years and I have a wide range of
understanding ranging from the financial sector through to Public sector research.
I have gained allot of knowledge from each role I have worked in, thus strengthening my
credentials to make me an asset to any employer.
My ideal situation would be to find employment with a company where I can utilize and
sharpen my Business Intelligence and Project Management skills, all towards building a
long-term career as A Business Analyst or Project Manager.
EDUCATION
Birmingham City University
BSC (Hons) Business Information Technology, September 2012 – Present
Solihull College
Access to HE Business September 2011 – May 2012
Sutton Coldfield College
LCCI Marketing Diploma 2004-2007
College High School 1998-2003
GCSE Maths: C
GCSE English Language: A
GCSE English Literature: B
GCSE Science: D
GCS Media Studies: C
GCSE Business Studies: B
PROFESSIONAL QUALIFICATIONS
 Prince II Foundation Level 2015
 NVQ Customer Services Level 2
 NVQ Book Keeping Level 2 Course
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2. WORK EXPERIENCE
Lafarge Tarmac/ Tarmac: July 2014 – Dec 2015
Job Title: Process Change, Digital Transformation and Database Development Analyst
I was originally employed to complete Data entry work as part of a clear up of information in
preparation for an Audit. I developed into a more valued member of the team due to displaying
my experienced use and knowledge of executing Excel Formulas and Macros. I also proved
myself to be self-sufficient and used my initiative to gather additional research and partake in
Business Analysis for the Project team. This was in order to complete additional tasks for the
Audit efficiently.
Due to my work on this project my contract was extended and I was then added to a new Project
team working on the Digital Transformation Project in an Analyst Position.
Key Responsibilities
 Gather Key information regarding the company’s Reliance on key Microsoft Applications
and Business Intelligence Tools (I.e. Cognos, Spreadsheets using Macros).
 Business Process Mapping the 'As is'and 'To be' for various Business Areas e.g. (Marketing,
Finance and Logistics).
 Investigating the Transformation Projects quantifiable benefits to the business.
 Provide feedback as to the work that will be necessary to complete migration to Google.
 I was the Subject Matter Expert between the business units and support teams for moving
Microsoft Excel, Project, Visio and Word documents over to Google, and documented any
Issues and Risks this process may face.
 Liaise with other front end teams to deliver customer facing technology changes.
 Distinguishing user requests from the underlying true needs.
 To ensure other applications within the business are updated or not affected with changes
made by the migration to Google Chrome OS. This required liaising with Department
Heads, Team Leaders, and Developers as well as other business leads.
 Investigated Training needs for the Business Migration.
 Attended, Co-ordinated and Presented external training needed for internal staff to ensure
successful staff migration (i.e. additional JavaScript training for staff who build Macros).
 Trained to be lead trainer of Google Apps transition (i.e. differences in using MS Excel to
Goggle Sheets).
 Lead Consultant on Applications needed to replace previous tools that where relied on by
Business staff. This included at times creating documentation used for such training.
 Working with multiple business units to reconcile conflicts and capturing strategic business
requirements.

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3.  Develop replacement Spreadsheets and Databases using the Google variation of JavaScript
(Google Script), HTML and SQL knowledge when building Google Spreadsheets and
Databases to replace MS Excel/Access and/or SAP based Spreadsheets and Databases.
 Manage relationships with internal and external customers, ensuring business objectives are
agreed and performance tracked in order to manage customer expectations.
 To work with the team Business Analysts, Developers and PMO’s to deliver the technical
aspects of the project.
I worked as part of 4 Projects whilst working for Lafarge Tarmac/ Tarmac. These Projects are
listed Below:
Projects
Company IT Access Review Audit
 Completion of a Companywide audit to cleans the Internal system of users who were no
longer active employees of Lafarge Tarmac.
This data was collated and quantified in order to be presented to external Auditors for
review and Internal Executives for future planning.
Talk Talk/O2 Project
 £2.5 Million Project to switch the company primary phone device and service provider from
Talk-Talk to O2.
Data Everywhere
 Automate a current process of reporting by replacing previous B.I System with a newly
developed system for various specific external Offices and Departments within the company.
The project was necessary for improving the customer experience when sending reads and
data into the business via the many business communication channels. (E.g. Mobile
Application, Email, Databases).
Digital Transformation
 Part of a £5 Million Pilot Project moving 80% of Business from Microsoft OS to
Google Chrome OS.
Public Health England: October 2013 – July 2014
Job Title: Data Analyst and Input Administration Assistant
My role as Prescription Register Clerk involved keeping in contact with various Prescription “Hubs”
(Agencies who provide prescription Drugs) and ensure all information regarding clients, drugs and
prescriptions are kept up to date on the Prescription Register.
I would regularly have to Highlight any inaccurate information and report them back to the Hub to
ensure I get all correct information. This ensured all information gathered was Accurate.
All of my work had to adhere to strict Data Protection Guidelines throughout.
I would regularly have to make sure I could refer back any requested information from either the
computer system or paper files.
I also was able to become of more help to the team as I used my previous experience in Administration
and my skills in Excel, Microsoft Project to aid additional projects the team where involved with.
I built spread sheets that where essential for gathering and inspecting information that previously took
allot longer to review.
I Provided my manager with a more presentable Workbook including additional Charts and Drop tables
which helped her present her Projects to other departments.
I also Created DFD (Data Flow Diagrams) and conferred with my colleagues to create additional forms
and procedures that helped make the information gathered more accurate and easier to refer to.
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4. I totally revised the outdated files, as many where no longer relevant and need reviewing. I was able to
reorganize all historic info as well as revisiting unresolved prescription cases before my contract ended.
Birmingham Women’s NHS: June 2013 – October 2013
Job Title: PA Administrator
I was brought in as part of a region wide NHS project gathering vast information regarding
residents in a particular area.
I Helped to finalize gathered information for this region wide NHS Project by collating the data
and creating an interactive spreadsheet for the NHS using Excel.
I Ensured all information gathered is Accurate as well as highlight any inaccurate information and
report it to my Superior.
As with all work in NHS I had to adhere to strict Data Protection Guidelines throughout.
The Spreadsheet I built contained VLOOKUP’s and Macros in order to make it as user friendly
and effective as possible for my Manager. During this time, I was also able to teach her a few
tricks using Excel too.
BMG Research: May 2013 – June 2013
Job Title: Telephone Interviewer
Address: 7 Holt Court North, Aston Science Park, Heneage St, Birmingham, B7 4AX
 Create and edit Customer profile on BMG Database as well as contact them via phone
and e-mail.
 Ensure information gathered is Accurate.
 Overcoming customer objections.
 Data Entry.
 Adhere to guidelines.
Nov 2013 –May 2013: Completing Year 1 of Degree
Fujitsu/Virgin Media: July 2012 – Nov 2013
Job Title: Service Centre Advisor
Address: Birmingham Business Park, Solihull Parkway, Birmingham Area, Birmingham, B37
7YU
 Speak with customers on a day-to-day basis.
 Update customer information.
 Adhere to DPA guidelines.
 Data Entry.
 Contact Engineers regarding installations and any relevant developments.
Jan 2012 –July 2012: At College and looking for a Temp work Contract.
Gemstone Financial: Sept 2011 – Jan 2012
Job Title: Financial Solutions Advisor
Address: One Cranmore, Cranmore Drive, Shirley, Solihull, B90 4RZ
 Handling customer enquiries regarding their current financial situation.
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5.  Verify client’s current financial situation and ascertain which Financial Solution was best
suited to help their current financial needs.
 To ensure that all Gemstone internal records are up to date, accurate and easily
accessible for all staff.
 Review customer details (i.e. Creditor History).
 Take customer through the application process where appropriate after agreeing to a
Debt Management Plan, Bankruptcy, Full and Final, PPI Reclaim or IVA.
 Action postal/fax/e-mail correspondence where necessary.
 Meet all Call handling statistics on a day to day basis (e.g. availability time, number of
calls made, Solutions Agreed)
 Remain adherent to compliance procedures on a day-to-day basis.
Sept 2011 –Sept11: No Gap, went straight to new Job
Amillan Ltd: April 2011 - Sept 2011
Job Title: Technical Advisor and Admin Clerk
Address: AMILLAN Ltd, Number One, Highlands Court, Cranmore Avenue, Solihull, B90 4LE
 To ensure that all Amillan internal documentation is both accurate and fully accessible
to all staff.
 To assist in the creation and maintaining of the Technical Library.
 To assist in running technical workshops for knowledge transfer.
 Work closely with the Purchasing department in order to be sure that all returns for
projects and maintenance contracts are logged and handled correctly.
April 2011 –April 20121: No Gap went straight into new Job
Capita Census: Feb 2011- April 2011
Job Title: Census Coordinator
 As a census coordinator (CO) I was responsible for managing and coordinating the
2011 Census operation in the Aston and Digbeth area.
 Responsible for managing a team of around 15 field staff.
 Maintaining existing links and establishing new ones with local community groups and
organizations to boost response.
Dec 2010 –Feb 2011: Actively Looking for Employment
PCMS Group Plc: Nov 2010- Dec 2010
Job Title: Customer Service Advisor
Address: Torwood Close, Westwood Business Park, Coventry, CV4 8HX
 Dealing with customer enquiries regarding Co-Op Membership and points system.
 Update customer information.
 Adhere to DPA guidelines.
 Data Entry.
 Provide information to customers regarding their membership.
Nov 2010 –Nov 2010: No Gap
ADI Solutions: Oct 2010- Nov 2010
Job Title: Personal Assistant
Address: 1 Melchett Road, Kings Norton Business Centre, Birmingham, B30 3HG
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6.  Data entry
 Updating Health and Safety regulation files
 Printing and faxing of Information
 Correcting Data
 Creation/Updating of spreadsheets (Using Excel)
Feb 2010 –Oct 2010: Actively Looking for Employment
Open Study College: Jan 2010- Feb 2010
Job Title: Student Advisor
Address: Open Study College, 6140 Knights Court, Birmingham Business Park, Solihull Parkway,
B37 7WY
 Speak with potential students via inbound telephone calls.
 Explain the relevant information regarding the college and the course requested.
 Verify whether the student is right for the course requested.
 Enroll students where possible.
 Create and edit student profile on Student database.
Nov 2009 –Jan 2010: Actively Looking for Employment
Direct Line Insurance: May 2007- Nov 2009
Job Title: Customer Service
Address: Direct Line Insurance, Direct Line House, 10-15 Livery Street, Birmingham, B3 2NU
 To promote and sell RBS products and/or services to new and/or existing
customers.
 Review customer details (as presented on screen or by talking to the customer) in
order to match features of a product/service to the customer needs.
 Liaise with other internal departments or external parties where necessary.
 Update customer file and/or diary system after each call.
 Action postal/fax/e-mail correspondence where necessary.
 Remain adherent to compliance procedures on a day-to-day basis.
 I later gained enough trust and experience to be trusted to cover team-leading duties
and/or help train new or underperforming staff members.
Job Title: Sales Assistant
 To promote and sell RBS products and/or services to new and/or existing customers.
 Take customer through the application process where appropriate.
 Explain different options/prices/quotes to customers.
 Meet all monthly sales performance statistics (e.g. availability time, hold time, wrap
time)
 Meet all sales quality statistics on a day to day basis (e.g. FSA legal requirements)
Job Title: Customer Retention
 Required me to initially review customer details and
history (i.e. past claims, payment history etc) and decide if it would be financially
beneficial for the company to keep hold of the customer for future policies.
 Keep customer without causing a loss to the
company.
March 2006 –Nov 2009: Completed College in May 2007 then Looked for
Employment. As I had no real long term work experience at the time I found it
difficult to find employment until I applied for Direct Line.
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7. Public Youth Offending Service: Feb 2006- March 2006
Job Title: Voluntary Admin Assistant
 Create dialogue for leaflets to be used during meetings with other departments of the
Y.O.S Services in Birmingham.
 Take notes and process them into readable documents for the workers.
 Create monthly press releases for the Y.O.S officer I was working under for his use in
meetings with other departments and facilities.
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8. March 2005 –March 2006: Still at College
Aston Villa PLC Radio Station: Feb 2005- March 2005
Job Title: Temporary Production Assistant
 Researching game history and player stats to give to commentator before games.
 Aid in preparing questions for interviews with various peoples concerning the club. (I.e. Players,
Coaches, Manager etc)
 Edit interviews and prepare for airplay on the radio station.
Select Service Partners: June 2004- Feb 2006
TRG Food Group (Est. Presso): Feb 2006- March 2007
Job Title: Customer Services Assistant
 Serving and Preparing Food and Drinks.
 Controlling the till and handling money.
 Cleaning and Maintaining Kitchen area.
June 2003 –Sept 2004: Originally Looking for work but due to lack of experience
could not find any.
INTERESTS & ACTIVITIES
 Playing Football
 Organizing events with friends such as entertainment/music events. My duties include
contacting clubs to see if there were any available bookings.
 Arranging the advertising for the event, this included producing flyers, developing plans
for radio advertisements on relevant stations to ensure we were advertising to the correct
target audience.
 Helping with youth Support and activities.
 I have recently help set up a Youth Led Social Enterprise to help build funds for youth
led and focused community projects.
REFERENCES Available on request.
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