Melissa Taylor has over 20 years of experience as a Project Manager and Business Analyst. She has successfully managed the implementation of new ERP, CRM, and other systems for various companies. Some of her responsibilities include defining requirements, managing budgets, facilitating stakeholder buy-in, and ensuring projects are delivered on time and on budget. She has expertise in project management methodologies like Agile and Prince2.
Scott Pacich is an experienced IT professional with over 30 years of experience leading teams and managing projects across various computing platforms and operating systems. He has a proven track record of achieving cost savings through process analysis and infrastructure optimization. Some of his key accomplishments include leading a project that achieved over $1 million in annual cost savings for Chase Business Banking and enhancing Nabisco's system monitoring to achieve $1 million in annual efficiencies. He is currently working at JPMorgan Chase where he manages teams and collaborates on reporting initiatives.
Erica Wingrove has over 21 years of experience in administrative roles. She is currently a Work Control Coordinator at MD Anderson Cancer Research Center, where she creates and maintains work orders, reports, and collaborates with other departments. Previously, she held various roles at Sysco from 2007 to 2015, including resolving vendor disputes, managing contracts, and accounts payable. She has a track record of implementing processes that improve efficiency and accuracy. Erica is working towards an Associate's Degree in Business Administration and has received additional training in areas such as Excel, Access, and customer relations.
Helen Brown is an experienced project manager and PMO specialist with expertise managing major business and IT projects. She has experience leading cross-functional teams and managing projects ranging from small 30-day changes to large multi-year, multi-system initiatives. Her background includes managing programs at Hewlett Packard Enterprise and EDS, where she was responsible for activities like risk management, scheduling, communication, quality assurance, and budget control. She has a track record of successfully delivering projects on time and on budget.
This resume is for Rich Mendoza, an IT management professional with over 10 years of experience in IT operations, project management, business analysis, and process development. He has a history of implementing change, incident, and problem management systems and has managed multi-million dollar projects to implement new software applications and call center technologies. His experience spans several industries and includes positions in management, project management, and supervision.
Justin M. Skipper is a business analyst with experience in supply chain management, systems analysis, process mapping, and lean transformations. He currently serves as a Commodity Manager at United Technologies, where he manages $40 million in supplier spend. Prior to this role, he performed financial analysis and reporting as a Business Analyst and identified issues in SAP as an SAP Analyst/Buyer. He leverages strong analytical skills to inform senior management and has delivered cost savings through process improvements and supplier negotiations.
Jacqueline Lara has over 15 years of experience in program management, data analysis, and process improvement at Intel Corporation. She has a background in business management and liberal arts. As a program manager at Intel, she streamlined processes, developed tools to support organizations, and managed systems across global locations to reduce defects. Lara also has experience training employees, developing reporting tools, analyzing data, and standardizing data entry requirements.
John Veraar has over 30 years of experience in project management, sales, and technical support roles across various industries including medical devices, construction, and retail. He has a track record of successfully leading complex projects, increasing sales revenues and customer satisfaction scores. His core competencies include contractor sales, project management, technical support, and client relations.
Andrew Brindle has over 30 years of experience in IT roles including project management, quality assurance, and systems administration. He currently works as the Head of Quality and Service Management at Cambio Healthcare Systems, where he manages technical resources and ensures compliance with various quality standards. Prior to his current role, Brindle held IT roles at several other companies focused on healthcare and manufacturing.
Scott Pacich is an experienced IT professional with over 30 years of experience leading teams and managing projects across various computing platforms and operating systems. He has a proven track record of achieving cost savings through process analysis and infrastructure optimization. Some of his key accomplishments include leading a project that achieved over $1 million in annual cost savings for Chase Business Banking and enhancing Nabisco's system monitoring to achieve $1 million in annual efficiencies. He is currently working at JPMorgan Chase where he manages teams and collaborates on reporting initiatives.
Erica Wingrove has over 21 years of experience in administrative roles. She is currently a Work Control Coordinator at MD Anderson Cancer Research Center, where she creates and maintains work orders, reports, and collaborates with other departments. Previously, she held various roles at Sysco from 2007 to 2015, including resolving vendor disputes, managing contracts, and accounts payable. She has a track record of implementing processes that improve efficiency and accuracy. Erica is working towards an Associate's Degree in Business Administration and has received additional training in areas such as Excel, Access, and customer relations.
Helen Brown is an experienced project manager and PMO specialist with expertise managing major business and IT projects. She has experience leading cross-functional teams and managing projects ranging from small 30-day changes to large multi-year, multi-system initiatives. Her background includes managing programs at Hewlett Packard Enterprise and EDS, where she was responsible for activities like risk management, scheduling, communication, quality assurance, and budget control. She has a track record of successfully delivering projects on time and on budget.
This resume is for Rich Mendoza, an IT management professional with over 10 years of experience in IT operations, project management, business analysis, and process development. He has a history of implementing change, incident, and problem management systems and has managed multi-million dollar projects to implement new software applications and call center technologies. His experience spans several industries and includes positions in management, project management, and supervision.
Justin M. Skipper is a business analyst with experience in supply chain management, systems analysis, process mapping, and lean transformations. He currently serves as a Commodity Manager at United Technologies, where he manages $40 million in supplier spend. Prior to this role, he performed financial analysis and reporting as a Business Analyst and identified issues in SAP as an SAP Analyst/Buyer. He leverages strong analytical skills to inform senior management and has delivered cost savings through process improvements and supplier negotiations.
Jacqueline Lara has over 15 years of experience in program management, data analysis, and process improvement at Intel Corporation. She has a background in business management and liberal arts. As a program manager at Intel, she streamlined processes, developed tools to support organizations, and managed systems across global locations to reduce defects. Lara also has experience training employees, developing reporting tools, analyzing data, and standardizing data entry requirements.
John Veraar has over 30 years of experience in project management, sales, and technical support roles across various industries including medical devices, construction, and retail. He has a track record of successfully leading complex projects, increasing sales revenues and customer satisfaction scores. His core competencies include contractor sales, project management, technical support, and client relations.
Andrew Brindle has over 30 years of experience in IT roles including project management, quality assurance, and systems administration. He currently works as the Head of Quality and Service Management at Cambio Healthcare Systems, where he manages technical resources and ensures compliance with various quality standards. Prior to his current role, Brindle held IT roles at several other companies focused on healthcare and manufacturing.
Adaptive case study on setting up of PMO for large it organizationLN Mishra CBAP
This document summarizes Adaptive's work to set up processes and a PMO for a large multinational IT services organization. Adaptive provided comprehensive process consulting, defining over 50 processes and 100 templates to standardize the organization's quality management system. They developed a risk management system and process automation. This helped reduce inconsistencies and improve project reviews, customer communication, and collaboration across the organization.
Knowledge Management Assignment of XYZ company. Explaining standard operating process of company and how Company uses it to differentiate it from others.
The document is a resume for Bradley J. Stenner that summarizes his professional experience and qualifications. He has over 15 years of experience in operations, process improvement, logistics, and leadership roles across multiple industries. His background includes expertise in Six Sigma, Lean, Agile methodologies and he has delivered results through process optimization, cost savings, and efficiency gains at companies like Capital One, McKesson, Bausch & Lomb, GE, and the US Marine Corps.
This document provides a summary of Yren Berry's experience and qualifications. She has over 15 years of experience managing commercial and government contracting operations for major pharmaceutical companies. Her experience includes implementing contract management software upgrades, assessing pricing and market access capabilities, restructuring organizations for increased efficiency, and analyzing the financial impact of healthcare reform. She has a proven track record of successfully completing projects on time and under budget while addressing both business and IT requirements.
Steven Palicka is a senior manufacturing engineer with over 13 years of experience in manufacturing, supply chain management, production planning, and purchasing. He is a Six Sigma Green Belt with a proven track record of developing low-cost solutions, establishing suppliers, and driving multimillion dollar profits. Currently he works as a Product Change Management Engineer at Caterpillar, where he has led teams that reduced operating costs by $5 million and implemented lean manufacturing practices.
Joseph Bartnicki has over 25 years of experience in quality management for telecommunications and electronics manufacturing companies. He has a proven track record of implementing quality systems that increase profitability through quality improvement and customer satisfaction. Currently he is a Senior Quality Manager at ZTE USA responsible for quality on several large customer accounts and leading teams to attain number one supplier status.
The document provides a summary of Chad E. Garrett's professional experience and qualifications. He has over 18 years of experience in project management, maintenance, manufacturing, and facilities operations. Currently, he works as the Operations Manager for Dae Sung/LB&B Joint Venture in Holtsville, NY where he provides oversight of facilities operations and maintenance. Previously, he held several roles such as Project Manager, Assistant Project Manager, and Productivity Manager at LB&B Associates from 2004 to 2014. He also has experience as an Engineering Services Manager and Project Engineer at Milliken & Company from 1997 to 2004.
Robert Brian Lima has over 20 years of experience in program and project management, business operations management, and engineering. He is currently a Principal Product Manager at EMC2, where he helps prepare business cases, evaluate product release processes, and support product releases. Previously he was a Principal Program Manager at VCE Company and held several management roles overseeing programs, business operations, and engineering projects at EMC2. He has a background in chemistry and aviation and holds a PMP certification.
Amjad A. Muhtaseb has over 20 years of experience in project management, process improvement, and operations excellence. He has led projects in healthcare software development, facility relocation, and business process optimization. Muhtaseb possesses expertise in Lean Six Sigma, PMBOK, and agile methodologies and has held roles as a project manager, principal consultant, and operations supervisor.
The document discusses IT managed services and the benefits of a fixed bid model. IT managed services involves outsourcing IT projects and functions to a third party vendor. A fixed bid model provides known costs, deliverables, and a flexible team size. This allows clients to free up time for IT managers and add staff as needed. Benefits include establishing rates with multiple vendors, improved staffing options, reduced project costs and legal obligations. The document cautions that projects require clear definitions and contingencies to avoid potential issues between multiple outsourced vendors. Establishing checkpoints and a post-production support period helps ensure successful delivery and transition of projects.
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This document summarizes an Aconex webinar about using their contract administration software. It discusses challenges with cost overruns, schedule delays, and inconsistent contract information across projects. Aconex aims to provide transparency, enforce standards, and give real-time data to help with risk management and cost control. The webinar will discuss how their one-stop project controls solution can help deliver projects with confidence by eliminating information silos and reducing cost overruns.
Justin Davis is a versatile management professional with over 15 years of experience delivering IT projects and programmes in the financial services sector. He has a proven track record of managing major infrastructure changes on time and within budget. His skills include strong ITIL change management, project and release management, problem solving, and client relationship building. He holds ITIL certifications and has managed teams and changes across multiple organizations in the UK and internationally.
Perry Thornton has over 25 years of experience as a Content Operations Analyst, maintaining publishing deadlines and ensuring accurate delivery of legal information. She communicates effectively with internal teams and vendors, and identifies process improvements that increase efficiency and reduce costs. Thornton received awards for developing macros that expedited production. She volunteers as a buddy for a boy with cerebral palsy.
James MacDonald has over 17 years of experience in warehouse operations supervision. He has a proven track record of improving efficiency and safety. His most recent role was as an operations supervisor at Advance Robes, where he applied lean methodology to identify and solve issues. He has extensive experience managing teams, meeting KPIs, and ensuring compliance and safety standards.
This document summarizes a presentation about facility management standards. It discusses several British and ISO standards related to facilities management, including standards for FM procurement, maintenance management, transition management, and quality in FM. It also discusses the benefits of standards and the changes being made to update some key standards.
Sumit Joshi has over 12 years of experience in supply chain management, warehouse operations, and customer relationship management. He is currently a senior manager at Max Life Insurance, where he oversees logistics operations and policy owner services. Previously, he has worked at IBM Daksh and Vcustomer in technical support roles. He holds a B.Com from Delhi University and is pursuing a post-graduate diploma in supply chain management.
Gregory C. Bisanz has over 20 years of experience in office operations management, HR administration, IT support, and data management. He is currently the Data Manager/Logistics Support at Catholic Charities, where he manages client records in a database, prepares reports, and provides user support. Prior to this, he worked at IBM for over 18 years in various roles including Business Analyst, Software Implementation Specialist, and Technical Customer Support Professional. He also has experience as the Assistant Manager of Field Operations at the US Census Bureau, where he supervised over 40 office employees and 500 field employees.
Kendall Larsen is the owner of Hance's European, a European repair and service center in Dallas, TX. Over the past 15 years as owner, Larsen has grown the business through improved operational efficiency, increased revenue per invoice, strengthened vendor relationships, and enhanced customer satisfaction. Larsen led a successful relocation and expansion project that included locating a new facility, negotiating a lease, coordinating construction, and transitioning operations with no service disruptions.
Naveed Khan is seeking a career as a consultant or system analyst. He has a Master's degree in Management Information Systems and a Bachelor's degree in Business Administration. Khan has over 5 years of experience in SFDC and Siebel CRM, including roles as an SFDC CRM Business Analyst and Siebel CRM Content Administrator. His skills include requirements gathering, documentation, testing, troubleshooting, and providing customer support. He is proficient in SFDC, Siebel, and other systems and tools.
This document provides a summary of qualifications for Robert A. Driskell including over 10 years of experience in project management and technical roles. It outlines his professional experience managing projects and certificates for Digital Insight and Intuit as well as previous experience in IT and web development roles. Key skills mentioned include project scope identification, requirements definition, time management, stakeholder communication, and subject matter expertise in certificates and various banking products.
Adaptive case study on setting up of PMO for large it organizationLN Mishra CBAP
This document summarizes Adaptive's work to set up processes and a PMO for a large multinational IT services organization. Adaptive provided comprehensive process consulting, defining over 50 processes and 100 templates to standardize the organization's quality management system. They developed a risk management system and process automation. This helped reduce inconsistencies and improve project reviews, customer communication, and collaboration across the organization.
Knowledge Management Assignment of XYZ company. Explaining standard operating process of company and how Company uses it to differentiate it from others.
The document is a resume for Bradley J. Stenner that summarizes his professional experience and qualifications. He has over 15 years of experience in operations, process improvement, logistics, and leadership roles across multiple industries. His background includes expertise in Six Sigma, Lean, Agile methodologies and he has delivered results through process optimization, cost savings, and efficiency gains at companies like Capital One, McKesson, Bausch & Lomb, GE, and the US Marine Corps.
This document provides a summary of Yren Berry's experience and qualifications. She has over 15 years of experience managing commercial and government contracting operations for major pharmaceutical companies. Her experience includes implementing contract management software upgrades, assessing pricing and market access capabilities, restructuring organizations for increased efficiency, and analyzing the financial impact of healthcare reform. She has a proven track record of successfully completing projects on time and under budget while addressing both business and IT requirements.
Steven Palicka is a senior manufacturing engineer with over 13 years of experience in manufacturing, supply chain management, production planning, and purchasing. He is a Six Sigma Green Belt with a proven track record of developing low-cost solutions, establishing suppliers, and driving multimillion dollar profits. Currently he works as a Product Change Management Engineer at Caterpillar, where he has led teams that reduced operating costs by $5 million and implemented lean manufacturing practices.
Joseph Bartnicki has over 25 years of experience in quality management for telecommunications and electronics manufacturing companies. He has a proven track record of implementing quality systems that increase profitability through quality improvement and customer satisfaction. Currently he is a Senior Quality Manager at ZTE USA responsible for quality on several large customer accounts and leading teams to attain number one supplier status.
The document provides a summary of Chad E. Garrett's professional experience and qualifications. He has over 18 years of experience in project management, maintenance, manufacturing, and facilities operations. Currently, he works as the Operations Manager for Dae Sung/LB&B Joint Venture in Holtsville, NY where he provides oversight of facilities operations and maintenance. Previously, he held several roles such as Project Manager, Assistant Project Manager, and Productivity Manager at LB&B Associates from 2004 to 2014. He also has experience as an Engineering Services Manager and Project Engineer at Milliken & Company from 1997 to 2004.
Robert Brian Lima has over 20 years of experience in program and project management, business operations management, and engineering. He is currently a Principal Product Manager at EMC2, where he helps prepare business cases, evaluate product release processes, and support product releases. Previously he was a Principal Program Manager at VCE Company and held several management roles overseeing programs, business operations, and engineering projects at EMC2. He has a background in chemistry and aviation and holds a PMP certification.
Amjad A. Muhtaseb has over 20 years of experience in project management, process improvement, and operations excellence. He has led projects in healthcare software development, facility relocation, and business process optimization. Muhtaseb possesses expertise in Lean Six Sigma, PMBOK, and agile methodologies and has held roles as a project manager, principal consultant, and operations supervisor.
The document discusses IT managed services and the benefits of a fixed bid model. IT managed services involves outsourcing IT projects and functions to a third party vendor. A fixed bid model provides known costs, deliverables, and a flexible team size. This allows clients to free up time for IT managers and add staff as needed. Benefits include establishing rates with multiple vendors, improved staffing options, reduced project costs and legal obligations. The document cautions that projects require clear definitions and contingencies to avoid potential issues between multiple outsourced vendors. Establishing checkpoints and a post-production support period helps ensure successful delivery and transition of projects.
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This document summarizes an Aconex webinar about using their contract administration software. It discusses challenges with cost overruns, schedule delays, and inconsistent contract information across projects. Aconex aims to provide transparency, enforce standards, and give real-time data to help with risk management and cost control. The webinar will discuss how their one-stop project controls solution can help deliver projects with confidence by eliminating information silos and reducing cost overruns.
Justin Davis is a versatile management professional with over 15 years of experience delivering IT projects and programmes in the financial services sector. He has a proven track record of managing major infrastructure changes on time and within budget. His skills include strong ITIL change management, project and release management, problem solving, and client relationship building. He holds ITIL certifications and has managed teams and changes across multiple organizations in the UK and internationally.
Perry Thornton has over 25 years of experience as a Content Operations Analyst, maintaining publishing deadlines and ensuring accurate delivery of legal information. She communicates effectively with internal teams and vendors, and identifies process improvements that increase efficiency and reduce costs. Thornton received awards for developing macros that expedited production. She volunteers as a buddy for a boy with cerebral palsy.
James MacDonald has over 17 years of experience in warehouse operations supervision. He has a proven track record of improving efficiency and safety. His most recent role was as an operations supervisor at Advance Robes, where he applied lean methodology to identify and solve issues. He has extensive experience managing teams, meeting KPIs, and ensuring compliance and safety standards.
This document summarizes a presentation about facility management standards. It discusses several British and ISO standards related to facilities management, including standards for FM procurement, maintenance management, transition management, and quality in FM. It also discusses the benefits of standards and the changes being made to update some key standards.
Sumit Joshi has over 12 years of experience in supply chain management, warehouse operations, and customer relationship management. He is currently a senior manager at Max Life Insurance, where he oversees logistics operations and policy owner services. Previously, he has worked at IBM Daksh and Vcustomer in technical support roles. He holds a B.Com from Delhi University and is pursuing a post-graduate diploma in supply chain management.
Gregory C. Bisanz has over 20 years of experience in office operations management, HR administration, IT support, and data management. He is currently the Data Manager/Logistics Support at Catholic Charities, where he manages client records in a database, prepares reports, and provides user support. Prior to this, he worked at IBM for over 18 years in various roles including Business Analyst, Software Implementation Specialist, and Technical Customer Support Professional. He also has experience as the Assistant Manager of Field Operations at the US Census Bureau, where he supervised over 40 office employees and 500 field employees.
Kendall Larsen is the owner of Hance's European, a European repair and service center in Dallas, TX. Over the past 15 years as owner, Larsen has grown the business through improved operational efficiency, increased revenue per invoice, strengthened vendor relationships, and enhanced customer satisfaction. Larsen led a successful relocation and expansion project that included locating a new facility, negotiating a lease, coordinating construction, and transitioning operations with no service disruptions.
Naveed Khan is seeking a career as a consultant or system analyst. He has a Master's degree in Management Information Systems and a Bachelor's degree in Business Administration. Khan has over 5 years of experience in SFDC and Siebel CRM, including roles as an SFDC CRM Business Analyst and Siebel CRM Content Administrator. His skills include requirements gathering, documentation, testing, troubleshooting, and providing customer support. He is proficient in SFDC, Siebel, and other systems and tools.
This document provides a summary of qualifications for Robert A. Driskell including over 10 years of experience in project management and technical roles. It outlines his professional experience managing projects and certificates for Digital Insight and Intuit as well as previous experience in IT and web development roles. Key skills mentioned include project scope identification, requirements definition, time management, stakeholder communication, and subject matter expertise in certificates and various banking products.
Kenneth M. Fischler has over 30 years of experience in information technology with a focus on project management, data transmission, and data center operations. He has held senior management positions at several large financial institutions where he led teams, managed multi-million dollar budgets, and successfully completed large-scale projects including mergers, system conversions, and data center relocations. Fischler has expertise in a variety of hardware and software technologies.
This document provides a summary of Virginia Chan's background and experience. She has over 15 years of experience in business analysis, project management, and computer technology. Her skills include SQL Server, UNIX, Sybase, NT, web design, database design, and object-oriented programming. She has a proven track record of managing teams and projects, and has experience working in both team environments and independently.
Stephen P. Gregory is a technology program/project manager with over 11 years of experience in application development, database development, data warehousing, and business analysis. He has a variety of skills including project management, data analysis, and application development. He is certified in Scrum and has successfully led teams in implementing Agile methodologies.
Santhosh J. George is applying for a management position. He has over 15 years of experience as a manager and team leader at Citigroup, where he led multiple technology teams and managed demanding projects to ensure customer satisfaction. He has a bachelor's degree in computer systems from St. John's University and provides concise summaries of technical documents and solutions to clients.
Jennifer Spencer has over 20 years of experience in operations management, project management, and customer service. She has a track record of improving processes, increasing profits and customer retention rates, and reducing costs. Currently she is a Community Manager at Regus Management Group where she oversees daily operations and client relationships.
Angela Neilson is an accomplished IT management professional with over 15 years of experience leading projects in healthcare IT. She has a proven track record of driving efficiency, delivering cost savings, and managing complex projects. As Director of IT for UPREHS, she integrated multiple systems, reduced medical and pharmacy costs by 25%, and slashed prescription delivery times. She is skilled in process improvement, systems integration, and achieving results through consensus-building teams.
Stacey Magee has over 20 years of experience as a project manager, business analyst, and systems analyst for various financial institutions. She has a proven track record of managing complex software implementation projects from requirements gathering through deployment. Magee inspires teams and effectively coordinates resources across organizations. She has expertise in project management, systems development, business analysis, and customer requirements.
Francis Peter D. Decena is seeking a position where he can utilize his 20+ years of experience in service delivery, project management, customer service, and operations management. He has held roles such as Service Delivery Manager, National Operations Manager, Project Delivery Manager, and Customer Service Manager for various companies. His experience includes managing day-to-day operations, implementing process improvements, resolving issues, maintaining quality of service, and developing strong client relationships. He is seeking to contribute his leadership, analytical, and customer service skills to a company's mutual success.
Lakshmi Reddy has over 15 years of experience in quality assurance, project management, and people management for defined benefit pension plans. She has a track record of successfully managing teams, projects, budgets, and client relationships. Her skills include testing strategy, system implementation, process improvement, and developing offshore teams in India.
This document provides a summary of Indira A. Pressil's experience in project and quality management roles over 15+ years at JP Morgan Chase Bank and other financial institutions. She has experience as a business analyst, project manager, process manager, and risk analyst. Her skills include requirements gathering, process improvement, vendor management, and change management.
Cyndee Blenkush has over 20 years of experience as a Business Analyst and Technical Consultant specializing in the telecommunications and cable industries. She has extensive expertise with Amdocs products like Ensemble and expertise configuring billing, rating, and collections systems. She has experience leading projects to migrate systems and is skilled at requirements gathering, documentation, and issue tracking.
Mohamed Sattaur has over 15 years of experience in process improvement, planning, development, implementation, and testing. He holds a Bachelor's degree in Information Technology and several Microsoft certifications. His skills include data analysis, software testing, troubleshooting, and working with various systems such as EDI, CMS, and insurance billing software. He has worked in roles supporting revenue cycle management, IT operations, technical support, and collections analysis.
This resume is for Dan Truax-Weston, an IT professional with over 20 years of experience in project management, software development, and IT operations. He currently works as an Automation and Production Support AVP at LPL Financial, where he manages teams and automation projects. Prior experience includes positions at ViaSat, Infrastructure Development Corporation, and as the owner of an IT consulting firm.
Gene B. Dextre is an IT professional with over 20 years of experience managing technologies and interacting with personnel at all levels. He has extensive skills in strategic planning, project management, systems management, process improvements, and end user support. Most recently, he worked as a supervisor at Carnival Corporation, where he was responsible for resource allocation, project planning, budgeting, and desktop services operations.
Ellen DelGreco has over 10 years of experience in information technology project management and business analysis. She has a proven track record of successfully managing projects from requirements gathering through implementation, completing projects on time and within budget. Her experience includes managing the development of several internal applications that streamlined processes and reduced costs.
Douglas Sikora has over 25 years of experience leading information technology teams and directing software development. He currently serves as the Director of Information Technology at Streck, Inc., where he develops IT strategy and manages the IT department. Prior to that, he held leadership roles at TEKsystems, Tigerpaw Software, CSG Systems, and Information Technology, Inc., where he directed software development, established best practices, and ensured operational alignment. Sikora has a proven track record of aligning cross-functional teams to deliver strategic objectives through effective leadership and decision making.
Kevin Kurtis Higginson is an IT professional with over 15 years of experience in project management, business analysis, database administration, and software development. He has a proven track record of implementing solutions that improve business processes and efficiency. Currently he is a Senior Manager of Implementations and Business Analysis at Connecture, where he manages teams, ensures deadline compliance, identifies requirements, and delivers trainings. He holds a B.A. in Business Administration with a concentration in Management Information Systems from Washington State University.
Denise Pierce is seeking a data-oriented position that allows her to develop innovative software solutions and work on team-based initiatives. She has over 30 years of experience in database management, data analysis, software development, and project management. Her skills include proficiency in SAS, SQL, COBOL, HTML, and Microsoft Office. She has a proven track record of implementing successful systems, improving processes, and providing guidance to others.
1. 12241 144th Street Largo, FL 33774
Phone 813-830-2842 email: coolbreeze7838@gmail.com
MELISSA TAYLOR
PMP, CSM
WORK EXPERIENCE
PODS Enterprises | Clearwater, Florida January, 2009 – June,2016
Project Manager
• Successfully implemented an ERP system,
• Including financial controls using Microsoft AX Dynamics,
• Brought the technology from the 1980’s into the 2000’s.
• Managed building out of a new web-based order entry system, order management
application, pricing application, and rules engine employing the .NET framework
• Facilitated integrating legacy systems and wholesale replacement of entire sales and
service platform, logistics, phone, email, communications, and mobile applications with
new systems
• Managed data migration from legacy system to new sytems and creation of a data
warehouse for reporting
• Implemented a transportation system to manage inter-franchise movement of containers,
including data migration from legacy system
• Ensured company’s ability to maintain PCI compliance through significant growth and
work towards ISO27001 certification.
• Managed project budget through close control of operational costs and capital
expenditures
• Identified project costs, calculating risk, working with vendors, contractors,
development, and Finance groups to track and manage project budgets
• Maintained and presented budget reports to senior leadership on a regular basis with
comparisons of budget to actual
• Program manager Directed PODS’ inaugural Project Management Office implementing agile
project methodology controls, processes,and procedures. This position reported to the CIO.
• Provided direct supervision for Business Analysis and QA
• Maintained the master schedule for all projects within the program
• Facilitated a cross-divisional team responsible for developing all user acceptance testing,
including test cases and acceptance criteria
• Overcame challenges as a primary change agent, influencing various stakeholders toward
buy-in and acceptance
• Created and implemented processes and procedures for software development, business
analysis, and quality assurance
• Served as Scrum Master for multiple squads
PriceWaterhouseCoopers | Tampa, Florida September, 2007 – December, 2008
Project Manager
• Manage the successfulimplementation of a new system for tracking securities for clients.
• Managed the data mapping between the old and new systems and proving technical
documentation for the new process.
• Partnered with the overall project manager and served as project manager for the development
team on and off shore.
2. • Worked with QA team to manage test cases and testing and worked with business units to
perform UAT
• Managed project budgets
Gentiva /CareCentrix August, 2006 - September, 2007
Project Manager / Business Analyst
• Working on an upgrade to online interface and remote device for care providers.
• Worked with stakeholders to define requirements and help to test and validate the product.
• Managed all aspects of the development lifecycle to production.
Tmesys | Tampa, Florida December, 2005- August,2006
Project manager / Business Analyst
• Senior business analyst for pharmacy benefit manager for workers’ compensation claims.
• Managed all aspects of projects, serving as project manager, business requirement discovery,
documentation, and following though entire software development lifecycle to production.
• Dedicated to project that upgraded the internal system build for pharmacy bill review.
MCARE | Ann Arbor, Michigan October, 2002 – December, 2005
Business Analyst
• Chosen as the analyst to implement a new web solution that provided transaction and health care
management capabilities to members, providers, and agents for MCARE,a health care provider
associated with the University of Michigan.
• Managed all aspects of the project from selecting a vendor through post implementation follow-
up and support. Successfully managed other projects for business units from the Claims Provider
Services, and Medical Management departments. Implemented a new IVR system.
McLeod USA | Tulsa, Oklahoma May, 2001 – September, 2002
Business Analyst
• Recruited by former employer to become primary business analyst for an inventory and
distribution application to support new product offerings.
• Key member of Business Analysis group to start-up divisions of the corporation. Reduced
number of product offerings from over 500,000 to 50 to streamline operations.
WorldCom | Tulsa, Oklahoma January, 1998 - May, 2001
• Chosen for team to create and implement a customer service web site for wholesale customers.
• Contributed to all aspects of projects from initial analysis through post-implementation, including
developing business requirements, performing project management, testing, and training.
• Facilitated development of a market strategy to encourage customer to use the website.
• Recognized for outstanding personal contribution and rewarded with a company-sponsored
reward trip.
• Successfully managed multiple projects simultaneously, interfacing with internal and external
customers to develop products designed to cut costs and improve services.
Bank of Oklahoma | Tulsa, Oklahoma June, 1996 - December, 1997
• Automated various systems for bank reconciliation, scheduling, payroll, tax accounts, and other
manual processes. Analyzed procedures, designed and tested computer processes,and trained
staff on use.
3. • Reduced personnel hours by an average of 1/3, doubled productivity, and accuracy with a single
program.
Midland Risk Services | Tempe, Arizona September, 1994 – May, 1996
• Established computer network for sales representative to access client data.
• Managed systems and hardware operations support with headquarters in Tennessee.
• Trained field staff. Ensured office-wide access to data. Managed interdepartmental relocation,
consolidating two offices to a new facility, ensuring correct hardware,software,and
telecommunications setup for 200+ workstations.
• Designed and managed document imaging system, increased customer response time by reducing
dependence on paper files. Promoted to system manager within six months of introduction to the
concept.
CITGO Petroleum Corporation | Tulsa, Oklahoma May, 1992 – September, 1994
• Negotiated and mediated bids, terms, and conditions for insurance costs and coverage. Initiated
bid process that saved $20,000 on one product alone.
• Implemented a change in procedures that reduced payment turnaround tine by 1/3.
• Trained all levels of personnel in computer software use.
• Designed and conducted training on wide variety of systems, software,and hardware. Training
continually requested due to resulting improvements in productivity.
Arts and Humanities Council of Tulsa | Tulsa, Oklahoma November, 1988 – May, 1992
• Coordinated arts education, special events and company incentive programs.
• Established collaboration between internal and external management, customers,sponsored, and
key players.
• Consistently reduced operational costs and improved morale and productivity.
QUALIFICATIONS
Certified PMP Certified SCRUM Master
Project Management Supervision/Training
Business Analysis Production Support
Requirement Construction Systems Analysis/Process Improvement
Financial Reporting/Analysis Budgets/Accounting
TECHNICAL SKILLS
SQL, Visual Basic, Microsoft Dynamics AX, Microsoft Office, Team Foundation Server, SharePoint,
Citrix, Microsoft Project, .NET
EDUCATION
University of Oklahoma (Norman, Oklahoma) - Graduate, Bachelor of Business Administration in
Finance
Oklahoma State University (Tulsa, Oklahoma) - Candidate for Masters of Telecommunications
Andrews School (Oklahoma City, Oklahoma) – Graduate, Medical Transcription