The document summarizes a Dell World User Forum presentation on troubleshooting the K2000 appliance. The presentation covered K2000 basics, networking configuration, boot environments, deployment methods, installation tasks, and resources for support. It included demos of exploring UEFI partitions, troubleshooting tasks, and generating a K2 Advisor report. The document concluded by announcing the migration of KACE support portal materials to the Dell Software Support Portal starting in November.

1. Dell World User Forum
UFIL526: Troubleshooting K2000
Andrew Lubchansky, Senior Trainer
Corey Serrins, Technical Engineer
Dell World
User Forum

2. Dell World User Forum
Agenda
• Basics
• Networking
• Boot Environments
• Deployments
• Installation Tasks
• Resources

3. Dell World User Forum
Basics
1
2
3
4
5
6 Export and Offboard
Backups
Don’t reboot K2000
Keep K2000 up to date
KACE Knowledge
Base
ITNinja
SSH Root Login

4. Dell World User Forum
Networking

5. Dell World User Forum
K2000 Ports
HTTP80
SAMBA135, 139, 445
SSH for RSA Sync/Tether22
LDAP / LDAPS389 or 636
DHCP67
TFTP69
PXE4011
Media Manager8108

6. Dell World User Forum
Configuring PXE
MS Active
Directory
Option 66 – K2000 IP Address
Option 67 – k2000.0
Option 244 – K2000 IP Address
Non-MS
DHCP
Nextserver – K2000 IP Address
Bootfile – k2000.0
Cisco
Nextserver and Scope Options
ASCII
Other PXE
Services
Remove or segment

7. Dell World User Forum
Demo: Unable to PXE

8. Dell World User Forum
Other Considerations
UEFI
Enable Legacy Boot
Mode
Disable Secure Boot
BIOS
Upgrade/Downgrade
BIOS
Enable Options
Static IP Network
No PXE
USB/CD
KBE Manipulator
Network Integrity Test

9. Dell World User Forum
Boot Environments

10. Dell World User Forum
KBE
• Build Issues
– Antivirus/GPO
– Drivers Share
• Unable to Connect
– Samba Share Password
– No IP Address/No Drives
– KBE Bringup Delay
– Scope Options
– Link Aggregation IP

11. Dell World User Forum
Demo: Unable to
Connect

12. Dell World User Forum
USB KBE Boot
• For UEFI Devices
• Require Dock/USB Drivers in KBE
• Useful for Troubleshooting PXE issues

13. Dell World User Forum
Demo: USB Boot a
Venue Pro

14. Dell World User Forum
Mac NetBoot
• NetBoot Enabled
• Default NetBoot Environment
• Subnets/IP Helpers
• Build Hardware/Source Media
• Ports

15. Dell World User Forum
Deployments

16. Dell World User Forum
Partitions
• Single Partition
• Multiple Partition
– 100/300MB System Reserved
– Additional Partitions
• UEFI and GPT
• Additional Drives
• Diskpart

17. Dell World User Forum
Demo: Exploring
UEFI Partitions

18. Dell World User Forum
Scripted Installations
• Source Media
– Disc
– ISO
• OEM Media
– Types of OEM Media
– Work with Volume Media
• Critical Boot Drivers Error
• Driver Feed

19. Dell World User Forum
System Images
• Partitions Captured/Deployed
– UEFI
• OEM Build
• Built-in Software
• Sysprep
– Log Files
– Commands
– Drivers
• Driver Feed
– Boot Errors
– Missing Drivers

20. Dell World User Forum
Tasks

21. Dell World User Forum
Task Timeout
• Timeout begins when any task is run
• Default Timeout is 8 Hours to accommodate imaging
• When reached, task will fail and error will be handled
based on chosen option
– Deployment detail page
• Timeout can be modified
– To extend Image deployment time or after image
deployment
– Task Timeout Modification on ITNinja (Tools Module)
• Task Timeout can be modified multiple times throughout
deployment as Config.xml is read prior to each task

22. Dell World User Forum
Task Error Handling
• UI to troubleshoot errors
– Command Prompt
– Notepad editor
– Edit Tasks.xml
– Registry editor
– Retry/Resume
• Default Task Error Prompt
• Optional ability to allow tasks to continue even if
there is an error
– Set on deployment detail page
• Error Logging
– 0 = Success
– Any other code = Failure
• Tasks that install but still show failure

23. Dell World User Forum
Demo: Troubleshooting
Tasks

24. Dell World User Forum
K2 Advisor
• Displays information and
suggestions for the K2000 in
an HTML Report
• Requires Offboard Database
Access and Restart
Report Contents
• Disk Usage
• LDAP Connection
• Users & Permissions
• Image/Scripted Installation Information
• Task Suggestions
• Driver Feeds Installed/Errors
• Appliance Linking Status
• Remote Site Appliance Status/Sync Status
• So much more!

25. Dell World User Forum
Demo: K2 Advisor
Report

26. Dell World User Forum
Thank you.

27. Dell World User Forum
KACE Support Portal Migrating to Dell Software Support Portal
• Starting in November, all KACE
Support Portal material will be
migrated to the Dell Software Support
Portal
• All service requests will be submitted
online or by phone
• Same great content
– Knowledge base articles
– Video tutorials
– Product documentation
– JumpStart training
• Check out the Support Portal Getting
Started videos