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Sandra Knight Programme
  Management Limited
Sandra Knight Programme
                                                                       Management Limited




 Setting the Context
• Sandra Knight Programme Management Limited has over 20 + years of Programme, Project &
  Product Management experience in the Travel and Transport industry

• Collabera in partnership with Sandra Knight Programme Management Limited brings innovative
  & cutting edge IT solutions for the Travel and Transport industry.

• Collabera has vast experience in IT services outsourcing having worked with blue chip clients
  and on latest technologies since 1991
Sandra Knight Programme
                                                                                 Management Limited




    About Sandra Knight Programme Management Limited
• Programme Manager with 20 years high standing in IT Programme and Product Management.
•   Ecommerce, Digital and Service Orientated Architectures.
•   Technical infrastructures, applications, enterprises and continents.
•   A delivery orientated leader with a mix of technical & business understanding.
•   Creative ability with attention to detail.
•   Professional Qualifications in Prince 2, ITIL V3, Hoskyns Project Management based on best practice.
•   Experienced in use of DSDM and AGILE
•   Member of The British Computer Society
•   BCS Group Member of:
       • EliTE (Effective Leadership in IT)
       • SPIN (Software Process Improvement Network)
       • Service Management
       • Women
       • Law
Sandra Knight Programme
                                                                         Management Limited


About Collabera
Experienced Global Player                             Industry and Service focus
• 4000+ strong organization with over $300 million    • Strong portfolio of IT solutions and services in
  revenues                                              focused verticals – Banking, Communications,
• Presence in 19 locations and 3 global delivery        Media, Retail and Manufacturing
  centers in India and the US                         • Consulting Solutions to tackle specific strategic
• Established in 1991 and a certified MBE (Minority     challenges
  Business Enterprise)                                • Solutions designed for specific industry issues

Winning Team                                          The Right Partner
• Experienced leadership team – from best of          • Flexibility and “Client Centric” culture
  the IT companies
                                                      • Partner for over 100 Global 2000
• 4+ years average experience                           corporations
• Right mix of global and local hires                 • Collabera enters GS 100 list of top global
                                                        outsourcing providers
                                                      • Trusted advisor relationships

Predictable Performance                               Collaborative Engagement
• Adoption of industry best practices across          • Combination of client site, offsite and offshore
  Software Engineering (CMMI Level 5) , HR and IT       models
  (ISO 27001)                                         • Framework of collaborative models, processes and
• Assets & Frameworks                                   tools for overall IT efficiency
                                                      • Ecosystem of partners
Sandra Knight Programme
                                                                Management Limited


 Our combined Offerings

• Outsourced IT Services

• Programme / Project Management Services

 • Business Planning & Organization         • Strategy & Vision

 • Creativity & Innovation                  • Business Transformation, Change Management

 • Customer & Supplier Relationship         • Stakeholder & Communications planning

 • International Relations                  • Consultancy Services

 • New Technology                           • Technology Advisory Services

 • Objective, Analytical, Problem solving   • Best Practices sharing, Mentoring, Support

 • Outsourcing Development & Testing        • Business Intelligence & Data Warehousing

 • Programme, Project & Product             • Mobility – Enterprise , Wireless and Devices

   Management Agile, DSDM PMP
Sandra Knight Programme
                                                                                    Management Limited


   Developing the right Sourcing Strategy
Our Sourcing Solutions – designed to optimize sourcing options and provide maximum value from global sourcing

   1 Why Sourcing Strategy                                         3 Solutions and Customer Benefits
    • Performance Variance
                                                                  Rationalize
                                                                   Sourcing
    • Lack of Standardized Contracts                                                    Cost     Quality     Risk
                                                                  Strategies

    • Globalization without Guiding Strategy                       Vendor
                                                                 Consolidation
                                                                                       Integrate Sourcing Programs
    • Lack of Governance Mechanisms
                                                                   Contract           through Merger or Acquisition
   2 Our Approach                                               Rationalization

                                                                  Rationalized            Rationalize Strategies
                                                                      Risk
                                                                  Assessment                Integrate Vendors
                                                                  Measuring
                                                                 Globalization            Consolidate Contracts
                                                                     ROI
                                                                                            Understand Risks
                                                                  Developing
                                                                 project based
                                                                  purchasing              Measure Performance
Sandra Knight Programme
                                                                                                                                      Management Limited

Outcome driven strategy development to downstream implementation & support

      Business Drivers
                                Prioritization
 Understand Goals and Vision                                   Short Term Needs                                         •        Data Strategy
Capture Business Requirements                                  Long Term Needs
  Define IT / Business Needs                                                                                            •        Business Intelligence
                                 Business Benefit                                                                       •        Enterprise DW
                              Organizational Readiness
                               Technical Complexity                                                                     •        Master Data Management (MDM)
    Problem                                                    Roadmap                                                  •        Data Management/Data Quality
                                   Momentum
    Definition                        Matrix                                                                            •        Meta Data Management


       Existing Tools                                              Project Plan
     Existing Processes                                             Road Map
    Applications/Systems
   Technical Infrastructure
                                                                                                 Define                           Design                     Develop                        Deploy
                                                                                          •Business Requirements            •Design Review and          •Finalize Acceptance          •User Acceptance testing
                         Best Practices / Industry Benchmarks                             inputs and validation             Signof f                    criteria                      and Signof f
                                                                            Client
                               Tools and Technologies                                     •Standards/Processes
                                   Business Case                                          •Acceptance Criteria

                                                                                          MomentumTM
                     People          Process          Technology          Collabera
                                                                                          assessment framework              •Design walkthrough         •Finalize acceptance
                                                                                                                                                                                      •User Acceptance
                                                                                                                                                                                      Support
                                                                                          typically used for Define         •Coordinate Review          test/deployment plans         •Deploy accepted
                                                                                                                            •Setup Development          •Review and Test              components

    •   DW/BI Requirements & Design                                                       •Solution Outline
                                                                                          •Finalize technology
                                                                                                                            Environment
                                                                                                                            •Architecture model
                                                                                                                                                        components
                                                                                                                                                        •Build ETL
                                                                                                                                                                                      •User Acceptance support
                                                                                                                                                                                      •Bug f ixes
                                                                                          selection                         •Data Architecture Design   programs/mappings             •Post rollout Support
    •   Technical Architecture                                                            •Gap analysis
                                                                                          •Metadata strategy
                                                                                                                            •Analytics layer design
                                                                                                                            •Refine architecture
                                                                                                                                                        •Build data cleansing
                                                                                                                                                        routines
                                                                                                                                                                                      •On going maintenance

                                                                                          •Data quality strategy            model                       •Build Reports, OLAP
    •   Tool/Vendor Selection                                                             •Test Strategy
                                                                                          •Background research
                                                                                                                            •Develop Test Scenarios/
                                                                                                                            plans
                                                                                                                                                        Components
                                                                                                                                                        •Perf orm unit &

    •   ETL Development                                                                   •Build Prototype/POC
                                                                                          •Information support
                                                                                                                                                        integration testing
                                                                                                                                                        •Perf orm initial
                                                                             Increasing                                                                 perf ormance tuning
    •   BI/Reports Development                                               Offshore
                                                                             Component                                                                  •Develop user training


    •   Data Integration
                                                                                                                          Enhance                                 Operate
    •   SVoC/MDM Implementation                                          4D model with offshore                       •Refine and Enrich                     •Support and
                                                                                                                      •Addition of new objects               Maintenance activities
                                                                         delivers business values at                  •Continuous improvement                • Knowledge
                                                                         savings of upto 40%                          of the DW/Bi environment               Management

                                                                         compared to a fully onsite model
Sandra Knight Programme
                                                                          Management Limited


 Our Expertise
 Domain Expertise                                Technical Expertise

• Airline Servicing Products                     • Primary J2EE/.NET/DW/BI Stack

• Ecommerce & Product Implementation             • Web 2.0, Portal, Mobility

• Web-based Booking Engines & Call Centre        • CVS, Apps Servers

• Data Aggregation; multiple Product databases   • Database Oracle, SQL Server

• Migration & Upgrades                           • Enterprise Applications

• 3rd party supplier integration applications    • Migration & Re-engineering

• Reservation, Ticketing, Inventory &            • Consulting & Customized Development

   Departure Control Systems                     • Product Implementation

• Loyalty Programmes                             • Asset Repository

• Business Transformation/change management      • Enterprise & Solution Architecture, Mobility, SOA Strategy

• Procurement/Due Diligence                      • Research on emerging technologies

• Consulting & Customized Development            • Research on emerging SE Techniques

                                                 • Emerging Technology Training
Sandra Knight Programme
   Management Limited




Collabera Labs
Collabera Labs is the innovation arm of
Collabera where there is a constant push to
find innovative, yet repeatable, solutions to
everyday business and IT problems.

Collabera Labs is a team of dedicated
architects and best-in-class technology
centers of excellence who drive the
philosophy of ‘putting innovation into
practice’.

Collabera Labs participates in application
development and technology architecture
consulting engagements bringing in
architectural experience and best practices
to the project
Sandra Knight Programme
                Management Limited


Our Clients
Thank You

Sandra Knight Programme
  Management Limited

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Travel Transport And Leisure Offerings 2009

  • 1. Sandra Knight Programme Management Limited
  • 2. Sandra Knight Programme Management Limited Setting the Context • Sandra Knight Programme Management Limited has over 20 + years of Programme, Project & Product Management experience in the Travel and Transport industry • Collabera in partnership with Sandra Knight Programme Management Limited brings innovative & cutting edge IT solutions for the Travel and Transport industry. • Collabera has vast experience in IT services outsourcing having worked with blue chip clients and on latest technologies since 1991
  • 3. Sandra Knight Programme Management Limited About Sandra Knight Programme Management Limited • Programme Manager with 20 years high standing in IT Programme and Product Management. • Ecommerce, Digital and Service Orientated Architectures. • Technical infrastructures, applications, enterprises and continents. • A delivery orientated leader with a mix of technical & business understanding. • Creative ability with attention to detail. • Professional Qualifications in Prince 2, ITIL V3, Hoskyns Project Management based on best practice. • Experienced in use of DSDM and AGILE • Member of The British Computer Society • BCS Group Member of: • EliTE (Effective Leadership in IT) • SPIN (Software Process Improvement Network) • Service Management • Women • Law
  • 4. Sandra Knight Programme Management Limited About Collabera Experienced Global Player Industry and Service focus • 4000+ strong organization with over $300 million • Strong portfolio of IT solutions and services in revenues focused verticals – Banking, Communications, • Presence in 19 locations and 3 global delivery Media, Retail and Manufacturing centers in India and the US • Consulting Solutions to tackle specific strategic • Established in 1991 and a certified MBE (Minority challenges Business Enterprise) • Solutions designed for specific industry issues Winning Team The Right Partner • Experienced leadership team – from best of • Flexibility and “Client Centric” culture the IT companies • Partner for over 100 Global 2000 • 4+ years average experience corporations • Right mix of global and local hires • Collabera enters GS 100 list of top global outsourcing providers • Trusted advisor relationships Predictable Performance Collaborative Engagement • Adoption of industry best practices across • Combination of client site, offsite and offshore Software Engineering (CMMI Level 5) , HR and IT models (ISO 27001) • Framework of collaborative models, processes and • Assets & Frameworks tools for overall IT efficiency • Ecosystem of partners
  • 5. Sandra Knight Programme Management Limited Our combined Offerings • Outsourced IT Services • Programme / Project Management Services • Business Planning & Organization • Strategy & Vision • Creativity & Innovation • Business Transformation, Change Management • Customer & Supplier Relationship • Stakeholder & Communications planning • International Relations • Consultancy Services • New Technology • Technology Advisory Services • Objective, Analytical, Problem solving • Best Practices sharing, Mentoring, Support • Outsourcing Development & Testing • Business Intelligence & Data Warehousing • Programme, Project & Product • Mobility – Enterprise , Wireless and Devices Management Agile, DSDM PMP
  • 6. Sandra Knight Programme Management Limited Developing the right Sourcing Strategy Our Sourcing Solutions – designed to optimize sourcing options and provide maximum value from global sourcing 1 Why Sourcing Strategy 3 Solutions and Customer Benefits • Performance Variance Rationalize Sourcing • Lack of Standardized Contracts Cost Quality Risk Strategies • Globalization without Guiding Strategy Vendor Consolidation Integrate Sourcing Programs • Lack of Governance Mechanisms Contract through Merger or Acquisition 2 Our Approach Rationalization Rationalized Rationalize Strategies Risk Assessment Integrate Vendors Measuring Globalization Consolidate Contracts ROI Understand Risks Developing project based purchasing Measure Performance
  • 7. Sandra Knight Programme Management Limited Outcome driven strategy development to downstream implementation & support Business Drivers Prioritization Understand Goals and Vision Short Term Needs • Data Strategy Capture Business Requirements Long Term Needs Define IT / Business Needs • Business Intelligence Business Benefit • Enterprise DW Organizational Readiness Technical Complexity • Master Data Management (MDM) Problem Roadmap • Data Management/Data Quality Momentum Definition Matrix • Meta Data Management Existing Tools Project Plan Existing Processes Road Map Applications/Systems Technical Infrastructure Define Design Develop Deploy •Business Requirements •Design Review and •Finalize Acceptance •User Acceptance testing Best Practices / Industry Benchmarks inputs and validation Signof f criteria and Signof f Client Tools and Technologies •Standards/Processes Business Case •Acceptance Criteria MomentumTM People Process Technology Collabera assessment framework •Design walkthrough •Finalize acceptance •User Acceptance Support typically used for Define •Coordinate Review test/deployment plans •Deploy accepted •Setup Development •Review and Test components • DW/BI Requirements & Design •Solution Outline •Finalize technology Environment •Architecture model components •Build ETL •User Acceptance support •Bug f ixes selection •Data Architecture Design programs/mappings •Post rollout Support • Technical Architecture •Gap analysis •Metadata strategy •Analytics layer design •Refine architecture •Build data cleansing routines •On going maintenance •Data quality strategy model •Build Reports, OLAP • Tool/Vendor Selection •Test Strategy •Background research •Develop Test Scenarios/ plans Components •Perf orm unit & • ETL Development •Build Prototype/POC •Information support integration testing •Perf orm initial Increasing perf ormance tuning • BI/Reports Development Offshore Component •Develop user training • Data Integration Enhance Operate • SVoC/MDM Implementation 4D model with offshore •Refine and Enrich •Support and •Addition of new objects Maintenance activities delivers business values at •Continuous improvement • Knowledge savings of upto 40% of the DW/Bi environment Management compared to a fully onsite model
  • 8. Sandra Knight Programme Management Limited Our Expertise Domain Expertise Technical Expertise • Airline Servicing Products • Primary J2EE/.NET/DW/BI Stack • Ecommerce & Product Implementation • Web 2.0, Portal, Mobility • Web-based Booking Engines & Call Centre • CVS, Apps Servers • Data Aggregation; multiple Product databases • Database Oracle, SQL Server • Migration & Upgrades • Enterprise Applications • 3rd party supplier integration applications • Migration & Re-engineering • Reservation, Ticketing, Inventory & • Consulting & Customized Development Departure Control Systems • Product Implementation • Loyalty Programmes • Asset Repository • Business Transformation/change management • Enterprise & Solution Architecture, Mobility, SOA Strategy • Procurement/Due Diligence • Research on emerging technologies • Consulting & Customized Development • Research on emerging SE Techniques • Emerging Technology Training
  • 9. Sandra Knight Programme Management Limited Collabera Labs Collabera Labs is the innovation arm of Collabera where there is a constant push to find innovative, yet repeatable, solutions to everyday business and IT problems. Collabera Labs is a team of dedicated architects and best-in-class technology centers of excellence who drive the philosophy of ‘putting innovation into practice’. Collabera Labs participates in application development and technology architecture consulting engagements bringing in architectural experience and best practices to the project
  • 10. Sandra Knight Programme Management Limited Our Clients
  • 11. Thank You Sandra Knight Programme Management Limited