FRA

PROVIDERS OF STRATEGIC STAFFING
Proposed Joint Venture with

Managed Service Providers
Presentation
02nd October 2010


Our mission is to successfully bring to your firm the

growth partners you need, allowing you to focus on
satisfying your clients and managing your firm.

As your silent partner, Flexible Resources Associates has the
experience, knowledge and expertise to help your business grow.
Whether you are looking for a single partner with portable
business, a practice group or a merger, we have the resources to
offer a full spectrum of services.

Managed Service Solutions

 In support of emerging growth companies where outsourcing administrative
support services is a financial strategy, ask us about our pay per use
services.
 For right-sizing solutions of larger organizations, allow us to support your
analysis, procurement, service-level agreement, and ongoing contract
management needs for outsourced support services.
 Administration
 Communications
◦ Internal & External
 Compliance Office
 Customer Services
 Facilities Management
 Information Technology


PROVIDERS OF OUTSOURCED SOLUTIONS

•Delivery
 Corporate restructuring
 Interim management •Closeout

 M&A pre/post management •Management consultancy

Managed Service Provider
 Business & System analysis Corporate Due Diligence
 Program office management
Corporate communications
◦ Portfolio Management
◦ Consultancy services Supply of specialist resources
◦ Health Checks Bench Marking
◦ Recovery
IT Strategy & Service desk
◦ Start-Up
 Program Directors Technical specialists
 Program Management Business optimisation
 Project Management Re organisations
 Transformation
Finance
 Implementation
 Integration Planning De-Mergers & Divestures
 Mobilisation Coaching and Mentoring

OUR SERVICES

 Our large team of experienced consulting practitioners,
with an average of over 35 years industry experience,
provide strategic advice and services to a range of
organisations.

 Our consultants take responsibility for delivering
significant tactical and strategic programs and results.


 As its highest level, we
believe a PMO’s mission is to
support and facilitate the
three components of an
organization’s mission:
strategic, tactical, and
operational project
management.
 Whether we augment your
current PMO, build, or host
remotely for you, our right-
size solution is built with
Risk Management as the
primary PMO implementation
outcome.


Continual
Service Service Service Service
Service
Strategy Design Transition Operation
Improvement

• Market forces • Solutions • Holistic transition • Business view • Evidence-based
• Service value • Tools • Formal policy • Problem prevention • Service value
• Provision model • Architecture • Learning throughout • Cost/quality • Provision model
• Asset value • Asset value the service lifecycle balance • Asset value
• Proactive

• Financial control • Service catalogue • Change • Event management • Service
management • Incident measurement
• Service portfolio • Service level
• Configuration management • Analysis
• Demand forecast • Service continuity management • Request fulfilment • Re-engineering
• Information security • Validation and • Problem
• Supplier mgmt testing management
• Service desk

• Business relationship • Design • Programme team • Line management
• Facilities
manager management • Line management management
• Product manager • Performance • Shift management
• Sourcing manager management
• Continuity & Security
Management
• Capacity manager


PROVIDERS OF OUTSOURCED SOLUTIONS
Flexible Resources is a specialist Managed Service provider:
Of Specialist Practices and Resource competencies.
Irrelevant of the change topic, our Resources are second to none.

Each of them is chosen because they:
 Possess the level competencies to exceed PPM standards
 Have an incredible work ethic
 Have many years of solid experience in a wide range of areas
 Take a great deal of pride in whatever they do
 Are self-sufficient
 Are responsible
 Are excellent communicators
 Are team players


Providers of Interim & Contingent Resources

Risk based approach to evaluating and sizing resource
requirements for business proposals:

 Professional and informative review of resource
recommendations with Client
 Resource selection criteria and process is foundational to
providing the “right-fit”
 Internal training, testing, and achievement level of PPM
Resources is a prerequisite before assignment
 Program, and Project Management Resources always have
backup personnel
 Our resources assigned to a Client, are connected and have
access to all our Management and Network of Subject Matter
Experts to support our Clients


This matrix allows four conditions for each activity.

•· Uninvolved. The Project Office has no responsibility for the activity
•· Monitor. Essentially they are aware of the activity and pass on
information.
•· Influence. Whilst the Project Office is not responsible for the activity,
there is a responsibility for the project team and the Project Office to work
together on the particular activity.
•· Control. The Project Office is fully responsible for the activity.
On completion of this matrix, questions such as resourcing, inputs and outputs
can be determined.


Scope

Setting the initial scope (including exclusions)
Scope variations (Process for managing and management of)

Staffing
Project organisational structure
Assigning staff (who?)
Staff movements
Staff personnel management
Skills matrix and identification of gaps
Resourcing contract maintenance & negotiation
Staff training
Project roles and responsibilities
Project team terms and conditions (allowances, rates etc.)
Timesheet and payment
Exit management


Methodology & Processes
Selection of a methodology
Maintenance of a methodology
Training
Maintenance and customisation of procedures
Maintenance of templates
Compliance with methodology
Creation of processes and procedures
Approval of processes and procedures
Standardisation and rationalisation of processes and procedures
Training of processes and procedures Funding
Review of new methodologies Approval of expenditure (levels?)
Gating approvals


Standards

Use of external standards (ISO 9000, CMM, SPI)
Creation of internal standards
QA services to project teams
QA approvals
Admin Support
Assist teams with logistics (rooms, travel, photocopy etc.)
Produce regular reporting
Provide facilitators to workshops
HR issues (employee leave, payment, queries)
Materials (Stationary, PC's etc.)
Planning
Compile plans (Project, phase, specific activity)
Approve plans


Tools
Selection of tools
Purchase of tools
Exemptions from using tools
Availability to teams (IT support, upgrades etc.)
Training

Review of new tools


Risk Management
Risk assessment and logging
Risk monitoring
Provide risk logging facilities

Issue Mgmt
Creation of issue log
Management of issue log

Dependencies
Identification of dependencies (other projects etc.)
Monitoring of dependencies
Identification of new dependencies
Liaison with other teams


Mentoring
•Formal mentoring programs
•Support roles in projects (e.g. supplying an experienced
resource on a part time basis
•Special interest groups

Business Interaction:
•Carry out Business Process Re-engineering
•User documentation
•User training


You need an experienced team of qualified specialists to help you achieve
1. Fit in with your culture
2. Be reliable and deliver on time
3. Support Aricent to embed the new people, processes and systems into
your clients organisation
4. Managing complex multi vendor programs with a Tier 1 Service provider
5. Resources whom have a good understanding of the mobile
communication landscape , new technologies in 4G , appreciation to
meet customer business objectives with clear guidelines on business
case qualification


Communication
External to project team (where?)
Inter project team

Change Mgmt
Creation of a strategy and plan
Implementation of plan
Monitoring expectations

Problem Escalation
Create a mechanism to escalate project issues
Facilitate problem escalation


Strategy

Organisation

Implementation Plan
Legacy Estate

Process

Future Estate
Migration
Applications

Data

Infrastructure
Complete

Programme Management


 Full understanding of Group functions in a large complex company
 Unmatched understanding of sector
 Highly qualified team immediately available, dedicated to this
assignment
 Fast delivery of benefits
 Competitive commercial proposition
 Additional specialism's readily available if required


Questions?

Interim Resources and Managed Service Provider

 Registered Office: Enterprise House,

 21 Buckle Street, London, E1 8NN,United Kingdom.

 Company No. 05634821, Registered in England & Wales.

 DUNNS ID: 348355780.

 UK DDI: + 44 (0) 207 1177 594.

 UK FAX: + 44 (0) 207 1177 595.

 Mobile: 0709 230 1140

 Email: sales@flexibleresources.co.uk
 © Copyright Flexible Resources Associates 1999 - 2009 - All Rights Reserved

www.flexibleresources.co.uk
Managed Service Provider

© Flexible Resources Associates . All rights reserved. Confidential and proprietary document.
This document and all information contained herein is the sole property of Flexible Resources
Associates.. No intellectual property rights are granted by the delivery of this document or the
disclosure of its content. This document shall not be reproduced or disclosed to a third party without
the express written consent of Flexible Resources Associates . This document and its content
shall not be used for any purpose other than that for which it is supplied.
The statements made herein do not constitute an offer. They are based on the mentioned
assumptions and are expressed in good faith. Where the supporting grounds for these statements
are not shown, Flexible Resources Associates . will be pleased to explain the basis thereof.

Interim Resources and Managed Service Provider

FRA

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