16. TRANSCULTURAL
HEALTH CARE
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Library of Congress Cataloging-in-Publication Data
Transcultural health care : a culturally competent approach /
[edited by] Larry D. Purnell. — 4th ed.
p. ; cm.
Includes bibliographical references and index.
ISBN 978-0-8036-3705-4
I. Purnell, Larry D.
[DNLM: 1. Cultural Competency—United States. 2. Delivery
19. of Health Care—United States. 3. Cultural Diversity—United
States.
4. Ethnic Groups—United States. W 84 AA1]
362.1089—dc23
2012016099
Authorization to photocopy items for internal or personal use,
or the internal or personal use of specific clients, is granted by
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Danvers, MA 01923. For those organizations that have been
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v
Foreword
Knowing is not enough, we must apply.
Willing is not enough, we must do.
Goethe
Goethe’s quote is considered a call to action by organ-
20. izations as prestigious as the Institute of Medicine,
and it remains one of my favorite quotes today. It has
such incredible implications for health care, particu-
larly as we struggle with the extended time it takes to
translate research into practice. In fact, oftentimes, de-
spite strong evidence, we are slow in enacting the
changes we need to improve the health care and nurs-
ing we deliver. In some cases we are waiting for the
“indisputable” evidence, and in other cases we are sim-
ply being resistant to change. But occasionally the
need for change is thrust upon us, momentum builds,
and the realization emerges that there isn’t a need to
prove the obvious before acting but a need to act as
the obvious is all around us. This has become the case
with cultural competence in health care.
My knowing about the importance of cultural com-
petence developed as I grew up in my bilingual, bicul-
tural Puerto Rican family, where perspectives about
health and health care were incredibly varied, and at
times at odds with Western medicine. My knowing
grew, as I trained to be a health-care professional in
underserved and diverse settings such as Newark,
New Jersey, and New York City, where we saw pa-
tients from all cultures, classes, and racial/ethnic back-
grounds. What became crystal clear to me was that
while we were learning the best medications to treat
hypertension or the most advanced algorithms for di-
agnosing and treating disease, if we couldn’t commu-
nicate effectively with our patients or get them to buy
into, agree with, and cooperate with what we were try-
ing to accomplish, then all that medical knowledge
was worth nothing. Whether a doctor, a nurse, or
other health professional, caring for patients required
an understanding of the sociocultural factors that
might impact their health beliefs and behaviors, rang-
21. ing from how they presented their symptoms, to how
they viewed disease and illness, to what informed their
health care, diagnostic, and treatment choices. Cases
where we couldn’t bring our knowledge to bear to ease
suffering or cure disease because of “cultural differ-
ences” with patients were the ones that kept us up at
night and were the most frustrating and disappointing
of all. Along the way I also learned to appreciate that
we all have culture and that the tools and skills I
needed to learn to communicate clearly with patients
wouldn’t just be helpful in the care of those who were
culturally different from me, but to any patient with
whom I interacted. For at the end of the day, there
were always three cultures in the room—my culture;
the patient’s culture; and the cultures of medicine,
nursing, and other health professions—making every
encounter cross-cultural in one way or another.
Despite these almost daily epiphanies during my
training, there were few resources available that might
provide me with guidance on how to become an effec-
tive communicator and caregiver in this new world I
was entering. Fortunately, this has changed. New
models have been developed, leaders have emerged,
and health-care professionals no longer need to go
blindly into cross-cultural encounters without guid-
ance, as there are real and practical approaches that
facilitate improved understanding, communication,
and care. Knowing is not enough, we must apply.
Transcultural Health Care: A Culturally Compe-
tent Approach builds on a framework for cultural
competence—which is essential in the care of the
individual—by bringing together health-care providers
of various backgrounds and disciplines to share their
22. knowledge, expertise, and experiences in the field
with particulars about different populations. This
information is presented to provide details about the
social and cultural fabric of different cultural groups,
with the important caveat that it is not to be used to
stereotype patients within these groups, as each pa-
tient is an individual and diversity can be as extensive
within groups as it is among groups. It is from this
principle—that learning background information
about cultural groups can help health-care providers
both develop a “radar” for potential pitfalls when
caring for them and serve as a springboard for in-
quiry with the individual patient—that Transcultural
Health Care emerges.
Why is this book, and this edition, so timely? In the
past, arguments about the importance of cultural
competence were based primarily on making the case
that our nation was becoming increasingly diverse and
that as health-care professionals we need to be pre-
pared to care for patients of different sociocultural
backgrounds. This is an important argument, no
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doubt. Shortly thereafter, research began to emerge
demonstrating that being inattentive to cultural issues
in the clinical setting leads to lower quality of care
for specific populations, such as racial and ethnic
minorities—a term that became known as disparities
in health care. Yet what has evolved more recently is a
burgeoning literature documenting the impact of cul-
tural factors on health-care quality, cost, and safety.
New research demonstrates that when we are not
23. skilled or prepared to care for patients from diverse
backgrounds, they may, when compared to their Cau-
casian counterparts, suffer more medical errors with
greater clinical consequences; have longer hospital
stays for the same common clinical conditions; and
may have more unnecessary tests ordered—all due to
language or cultural barriers between health-care
providers and patients. With health-care reform and
payment reform on the horizon, we literally can no
longer afford to be ill prepared to meet the needs of
an increasingly diverse nation.
As we look toward the future, we see signs of a
breakthrough occurring. More and more is being writ-
ten about the topic of cultural competence. Students
who years ago had to be convinced of the importance
of this issue are now arriving more sensitized about
cultural competence than ever before and are demand-
ing to build their skills in the field. More research is
being conducted on cultural competence and its im-
pact on quality, safety, and cost. Additional areas are
being cross-linked to cultural competence, such as
patient-centeredness and health literacy. New quality
measures and accreditation standards are being devel-
oped, and in some states cultural competence training
has become a condition of health professional licen-
sure. There is little doubt that the field of cultural
competence is moving from the margin to the main-
stream and from a luxury to a necessity. As individual
providers, we must all do our part to ensure that we
are delivering high-quality care to any patient we see,
regardless of her or his race, ethnicity, culture, socio -
economic class, or language proficiency. Transcultural
Health Care: A Culturally Competent Approach helps
us build the radar to identify and understand key
24. cross-cultural issues among diverse populations and,
when applied with the tools and skills that are essen-
tial for exploring the sociocultural perspectives of the
individual patient, positions us for success. Now it is
time for us to learn the lessons and skills so gracefully
shared with us in this book to make a difference in pa-
tients’ lives. Willing is not enough, we must do.
Joseph R. Betancourt, MD, MPH
Director, The Disparities
Solution
s Center and
Director of Multicultural Education,
Massachusetts General Hospital
Associate Professor of Medicine,
Harvard Medical School
Cofounder, Manhattan Cross-Cultural Group
vi Foreword
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25. vii
Preface
The Purnell Model for Cultural Competence and its
accompanying organizing framework continue to be
used in education, clinical practice, administration,
and research. The Model and selected chapters have
been translated into Arabic, Flemish, French, Korean,
Portuguese, Spanish, Turkish, and Korean, attesting
to its value on a worldwide basis. In addition, many
health-care organizations have adapted the organizing
framework as a cultural assessment tool, and numer-
ous students in the United States and overseas
have used the Model to guide research for theses and
dissertations. The Model is increasingly being used
as a guide to help ensure organizational cultural
competence.
This fourth edition of Transcultural Health Care:
A Culturally Competent Approach has been revised
based upon responses from students, faculty, and
practicing health-care professionals such as nurses,
physicians, emergency medical technicians, nutrition-
26. ists, and people in noetic sciences. In addition, this edi-
tion is divided into two units. Unit 1, Foundations for
Cultural Competence: Individual and Organizational,
has the following features:
• An expanded chapter on the overview of transcul-
tural diversity and health care
• A separate chapter on the Purnell Model for
Cultural Competence, with specific questions in the
organizing framework instead of objectives
• A separate chapter on individual competence and
evidence-based practice
• A separate chapter on organizational cultural
competence
• A separate chapter on global health
Unit 2 is entitled Aggregate Data for Cultural-
Specific Groups. As in previous editions, we have made
a concerted effort to use nonstereotypical language
when describing cultural attributes of specific cultures,
recognizing that there are exceptions to every descrip-
27. tion provided and that the differences within a cultural
group are determined by variant cultural characteris-
tics. One important change on the Model is that the pri-
mary and secondary characteristics of culture are now
called “variant cultural characteristics” at the sugges-
tion of gay, lesbian, and transgendered communities.
The first time a cultural term is used in a chapter, it
is in boldface type and is defined in the glossary.
Because faculty and clinical practitioners have found
the Appendix—Cultural, Ethnic, and Racial Diseases
and Illnesses—valuable, it remains in the book.
Abstracts are included in the main textbook for each
culturally specific full chapter located on Davis Plus.
Space and cost concerns limit the number of chapters
that are included in the book; therefore, additional cul-
tural groups are on Davis Plus. Also on Davis Plus are
student resources such as review questions, Web sites of
interest, case studies, and reflective exercises. Additional
faculty resources on Davis Plus include PowerPoint
slides with clicker check questions for each chapter and
a question bank.
28. Specific criteria were used for identifying the groups
represented in the book and those included in elec-
tronic format. Groups included in the book were
selected based on any of the following six criteria:
• The group has a large population in North
America, such as people of Appalachian, Mexican,
German, and African American heritage.
• The group is relatively new in its migration status,
such as people of Haitian, Somali, and Arab
heritage.
• The group is widely dispersed throughout
North America, such as people of Iranian,
Korean, Hindu, and Filipino heritage.
• The group is of particular interest to readers, such
as people from Amish heritage.
• The group is of particular interest to students and
staff from other countries, such as European
Americans.
A particular strength of each chapter is that it has
29. been written by individuals who are intimately famil-
iar with the specific culture. Again, we have strived to
portray each culture comprehensively, positively, and
without stereotyping. We hope you enjoy the book.
Larry D. Purnell
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ix
Contributors
Richard Adair, MD
Adjunct Professor of Medicine
University of Minnesota
Minneapolis, Minnesota
Karen Aroian, PhD, RN, FAAN
30. Director of Research and Chatlos Endowed Professor
University of Florida College of Nursing
Orlando, Florida
Linda Ciofu Baumann, PhD, RN, FAAN
University of Wisconsin-Madison
Madison, Wisconsin
Joseph R. Betancourt, MD, MPH
Director of Disparities