Training Needs Assessment Exercise
HRM/300 Version 7
1
Training Needs Assessment Exercise
HRM/300 Version 7
2
2
University of Phoenix Material
Training Needs Assessment Exercise
Instructions: Read the Grand View Grocers Corporation case.
Grand View Grocers Corporation, headquartered in Clewiston, Florida, is among the nation’s top grocery chain companies, with over $34 billion in revenue. It operates and owns approximately 1,500 grocery stores in 10 states and will be expanding operatons to Washington, D.C. in the near future.
Grand View Grocer’s Corporation’s operating strategy distinguishes it from other grocery chain companies. Each grocery store has a Training and Development Methods manager that allows decisions to be made locally, close to the client. This also makes Grand View Grocer Corporation’s service more responsive, reliable, and empathetic to its customers.
Recently, Grand View Grocers Corporation has identified a that there is an increase in the annual turnover rate for cashiers nationwide. The increase was found in newly hired cashiers, so it was determined that on-the-job training was ineffective.
Under the direction of the store manager, cashiers perform a variety of tasks, including:
· Receive payment by cash, check, credit cards, vouchers, or automatic debits.
· Issue receipts, refunds, credits, or change due to customers.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
· Greet customers entering establishments.
· Maintain clean and orderly checkout areas.
· Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
· Issue cashier’s checks, money orders, mailing stamps, and redeem food stamps and coupons.
· Resolve customer complaints.
· Answer customers' questions, and provide information on procedures or policies.
· Cash checks for customers.
· Weigh items sold by weight in order to determine prices.
· Calculate total payments received during a time period, and reconcile this with total sales.
· Compute and record totals of transactions.
· Sell lotto tickets and other items to customers.
· Keep periodic balance sheets of amounts and numbers of transactions.
· Bag, box, wrap, or gift-wrap merchandise, when needed.
· Sort, count, and wrap currency and coins.
· Process returns and exchanges.
· Request information or assistance using paging systems.
· Stock shelves, and mark prices on shelves and items, when needed.
· Compile and maintain non-monetary reports and records.
Essential cashier functions include the following:
· Perform for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
· Establish and Maintain Interpersonal Relationships -- Developing constructive and cooperative working relationships with othe ...
How to Manage Notification Preferences in the Odoo 17
Training Needs Assessment ExerciseHRM300 Version 71Tr.docx
1. Training Needs Assessment Exercise
HRM/300 Version 7
1
Training Needs Assessment Exercise
HRM/300 Version 7
2
2
University of Phoenix Material
Training Needs Assessment Exercise
Instructions: Read the Grand View Grocers Corporation case.
Grand View Grocers Corporation, headquartered in Clewiston,
Florida, is among the nation’s top grocery chain companies,
with over $34 billion in revenue. It operates and owns
approximately 1,500 grocery stores in 10 states and will be
expanding operatons to Washington, D.C. in the near future.
Grand View Grocer’s Corporation’s operating strategy
distinguishes it from other grocery chain companies. Each
grocery store has a Training and Development Methods manager
that allows decisions to be made locally, close to the client.
This also makes Grand View Grocer Corporation’s service more
responsive, reliable, and empathetic to its customers.
Recently, Grand View Grocers Corporation has identified a that
there is an increase in the annual turnover rate for cashiers
nationwide. The increase was found in newly hired cashiers, so
2. it was determined that on-the-job training was ineffective.
Under the direction of the store manager, cashiers perform a
variety of tasks, including:
· Receive payment by cash, check, credit cards, vouchers, or
automatic debits.
· Issue receipts, refunds, credits, or change due to customers.
· Count money in cash drawers at the beginning of shifts to
ensure that amounts are correct and that there is adequate
change.
· Greet customers entering establishments.
· Maintain clean and orderly checkout areas.
· Establish or identify prices of goods, services or admission,
and tabulate bills using calculators, cash registers, or optical
price scanners.
· Issue cashier’s checks, money orders, mailing stamps, and
redeem food stamps and coupons.
· Resolve customer complaints.
· Answer customers' questions, and provide information on
procedures or policies.
· Cash checks for customers.
· Weigh items sold by weight in order to determine prices.
· Calculate total payments received during a time period, and
reconcile this with total sales.
· Compute and record totals of transactions.
· Sell lotto tickets and other items to customers.
· Keep periodic balance sheets of amounts and numbers of
transactions.
· Bag, box, wrap, or gift-wrap merchandise, when needed.
· Sort, count, and wrap currency and coins.
· Process returns and exchanges.
· Request information or assistance using paging systems.
· Stock shelves, and mark prices on shelves and items, when
needed.
· Compile and maintain non-monetary reports and records.
4. Zombie PandemicZombie Pandemic
I get to pick the next
movie! That one’s going
to give me nightmares.
Oh you’re such a baby,
It wasn’t that scary.
You know that kind
of stuff would never
really happen.
Written by Maggie Silver
Art Direction by James Archer
Penciled and Inked by Bob Hobbs
Digital Color by Alissa Eckert
Lettering & Layout by Mark Conner
Special thanks to Dave Daigle & Jamie Felzer
CL
IC
K
5. Well I’m going
to try and get
some sleep...
Don’t stay up
too late.
Stay tuned For
channel 2
nightly news.
Alright, Max and
I will be on the
lookout for the
Boogeyman, Ha HA
Very Funny.
Huh?!
Emergency
supplies,
evacuation...
What’s going
on Max?
In other news, several
people have been
hospitalized after
6. a strange virus began
spreading rapidly
through the Southeast...
Scientists haven’t Identified
the virus yet, but symptoms
Include slow movement, slurred
speech, and violent tendencies...
The Centers for
Disease Control and
Prevention Is recommending
that people distance
themselves from anyone
displaying these symptoms. They are also recommending
families gather emergency
supplies and make plans
In case they are asked
to evacuate...
You can get more Information
at emergency.cdc.gov.
Let’s Check The
Internet...
Let’s Check
The CDC’s
7. WEB Site.
A zombie virus?
An Emergency
preparedness kit, Eh?
I better print this out...
This does not
look good, Max.
Okay, Max... Let’s
see what we can
gather up.
Oh yeah, buddy.
I guess I need
to add some
of your
stuff too.
man I forgot I had this.
It used to be my dad’s.
Well It looks like
we’ve got almost
everything, Max...
water, food, radio,
flashlight...
He was always
8. listening to the
weather report
when storms
came through.
Guess we’ll
add It to the
supplies!
Next, the pair go down
to the basement.
Urrrufff!
Well that
should do It...
Let’s see If there have
been any new developments.
Huh?!
Maybe we should
take a break
from the horror
movies Max, I’m acting
like Julie, jumping
at every little noise.
What In the...??
GRRRRR...
9. Wow, Max...
Looks like they’re
Everywhere!
Huh?!
Let’s see what all
the racket Is about.
Now What?
Snowball,
What are
you doing?
Did Mrs. CLEMENTS
let you out again?
You know you’re
not supposed to
run off like that.
Max, Leave
snowball alone!
Uh... Mrs. CLEMENTS...?
Hello... ?
GRRRRR...
PPFFTT!
rrrrrrr!
10. meoooWwwwrr!!!
RRRR!
Just then the dull sound
of shuffling and moaning
can be heard from outside.
UUUrrrr!
Uh...
Mrs.
CLEMENTS
you don’t
look so
good.
Maybe you should
go lie down and
I’ll bring snowball
back for you.
Mrs. CLEMENTS!!
?!!
It’s me todd, your
neighbor!! You really
don’t look well!!
11. Why don’t you go
back home...
...and I’ll bring
snowball by in the
morning!
GRRR!!
AAH!!
Okay, maybe
not...!
RROWWR!!
URRR!
AAARGH!
URRK!
Let go!
Todd...?
Later,
Mrs. CLEMENTS!
Something
weird Is
12. happening!
What In the world
Is going on
down there?
No, I’m serious
there’s a weird
virus going around,
look at the news...
I’m pretty
sure Mrs.
CLEMENTS
was trying
to attack
her own
cat, and
she just
nearly
got me!
What on
earth are
you talking
about? Mrs.
CLEMENTS Is
a sweet old
lady. She
wouldn’t
hurt a fly.
I think you
13. got a little
too Into
that movie.
urrrm!
Grr..glurp..!
garR!
urp!
What?!
Oh my gosh!
Maybe we should
just sleep down
here tonight.
I THOUGHT
YOU Said stuff
like this only
happened In
the movies!
What IS going
on Todd?!
I don’t
know but It
sounds like we
better sit tight.
14. Max and I got
some supplies
together
earlier.
Minutes later todd and julie have set up
sleeping bags and turned on the radio.
Back to you
In the studio
Samantha.
The CDC IS
Working with
Local health
departments
on a vaccine.
Until then...
Bunker down
and don’t go
outside
unless you
have to!
Quarantine
efforts here In
Raleigh haven’t
done much to
contain the spread
of the virus.
15. Over half the city
Is now infected
and new cases
are showing up
throughout the
Southeast.
This Is a very grave and
dangerous situation.
The governor has
declared a state of
Emergency and has
activated the national
guard. The governor
Is urging everyone
who Is not showing
symptoms to Stay In
Their homes and keep
Their Doors locked.
...warnings have
been Issued for
dozens of counties
about staying
Inside and area
hospitals are
being overrun...
16. Uh? Wha?
What the... ?!!
(Whine!)
Okay, okay... I’m coming.
Let’s take a peek outside
and see what’s happening...
What Is It max?
It’s still dark out.
Max, I think
we better turn
on the TV...
Nothing but snow.
Let’s try
the RADio...
Uhm.. Todd...
What’s going on Now?
To Be Continued...
stay In your homes. do not go
outside. If you or your family
begin showing symptoms such as
17. slowed movement, slurred speech,
or violent behaviors. Isolate
them to a secure area of the house.
stay tuned for more information on
where to go... Stay in Your...
!!
Preparedness 101:
Zombie PandemicZombie Pandemic
part 2
Several days later at the centers for
Disease control and prevention In
Atlanta, Georgia...
Ah, Dr. Chang...
Dr. Greene. I was just
on my way to the lab...
Have we Isolated
the sample from
the state yet?
Yes, the health department
18. sent It In monday and
we’ve managed to map
the virus’ DNA...
It appears to be a highly
mutated form of the flu.
They’ve labeled It Z5N1.
Interesting...
do we know what
the source Is?
But several of them have
now become Infected.
No sir... The field staff
ARE Still trying to Investigate
where It started...
all the more reason to get
this vaccine made... and fast!
the zombie virus
Is spreading
rapidly infecting 21
people for every
infected person.
Excellent.
19. I agree.
I’ve called everyone
In on this one. They’re working
‘round the Clock.
Let me show you something
dr. Ghosh has been working on...
Thomas has been
modeling the vaccine
and how It will
work once It enters
the blood stream.
We’re using
the same Type
of vaccine
that we use
for the
seasonal Flu...
Another week?!!
And how soon
will we be able
to distribute
this vaccine?
It’s going to take
at least another
20. week to get the
first batch out.
I’ll Get right
on It, Dr. Greene.
Thomas, Have you talked
to Stockpile, yet?
No, Sir...
But they need to start
moving supplies out to the
states as soon as the
vaccine Is ready.
Indeed,
they’re going
to be busy.
I’ll make a
call to
hudson and
let him know
what’s coming.
...but engineering
It to target Z5N1.
We need to get
messages to the
public on Staying
Indoors and
21. avoiding exposure.
The entire
southeast could
be Infected by then.
KIm, get on the
phone with Susan’s
group...
Just lemme know
when you’ve got the
drugs ready.
Roger That.
I’ll send the
alert out to
the states and
get the trucks
ready to ship out.
Yes, this Is
Dr. Khan.
No, tell CNN
I’ll call
them back
later...
22. Hudson, It’s Greene,
time to round
up the troops.
Strategic national
stockpile... hudson
speaking.
We’re going to
have a vaccine ready
to go In a week and
we’ll need your team
to ship out all the meds
and supplies that
go with It.
we’re almost
out of food.
It’s been
almost a week,
Todd, and we
haven’t left the
house!
We need to get
some food!
23. Something’s on
the radio...
Do you think they
have food at one
of these safe zones?
That’s us!
Lee Elementary...
and you can come
too, MAX!
RARF!
They must.
Why else would
they tell people
to go There?
Alright... but how
are we going to
get out of here?
Meanwhile back at Todd and Julie’s...
Spaulding Elementary, MLK
Community Center and
Jefferson High School.
Pets are welcome at
Lee Elementary In Wayne
County...
24. ...continues to spread.
CDC Is urging everyone
to practice Isolation.
Stay In your homes.
If you must leave, go directly
to a designated safe zone.
Vaccines will be shipped
to the safe zones
as soon as they are ready.
Stay tuned for a list of safe
zones In your area...
Alright, let’s pack
a couple bags
and get moving!
It’s going to be
dark soon and I
don’t want to be
stuck outside
with those things!
I’ve got water, the last
of the food, a blanket,
flashlight and the radio...
We’re gonna have to make
25. a run for It. They seem to be
slower In the daytime...
...and the car’s
not too far away.
The coast is almost clear.
There’s one zombie just
passing the driveway...
Okay, as soon
as this guy gets
out of the way,
I’ll tell you
when to go.
And you gotta
Run!
RRRRRRR
Let me get
max’s leash
on and I
think we’re
ready.
Go! Go! Go!
Oh Todd...
26. they’re everywhere!
I think they’ve
seen us!
Okay, Max Is
In the back.
Hurry, Todd!
Come on, girl...
We’re counting on you!
Eeee!!!
Todd!
GOOOOOOO!!!
Be sure you’re
door’s locked! GARRR!
P A T !
P A T !
P A T !
Oh man,
some of them
are headed
this way!
W U M P !
27. s c r e e e e e e e !
s c r e e e e e e e !
Uh oh... the fuel light
just came on! How far away
Is that school?
What? You’re out of gas?
We’ve got 10 miles to go
and It’s starting to get dark!
Well... We better drive
fast and take chances!
Do me a favor and
try not to hit any them...?
Julie, Todd and Max race through town
to reach the safe zone...
The streets
are Empty!
I guess most of them
go INTO hiding during
daylight.
We made It!
Lee Elementary School...
28. What a sight for sore eyes!
You folks made It just In time.
We lock up at dusk and don’t
re-open until the morning.
Go on Inside,
get screened,
signed In
and they’ll
give you
some food and
a place to sleep.
K p u t t !
P U T T !
P U T T !
P U T T !
And just in Time...
The car’s sputtering out.
Todd, Julie and Max follow the nurse to
the make-shift lab that has been set up...
Later, having been screened for the virus, Julie and
Todd are cleared and allowed to enter the gymnasium
which has been converted into a shelter..
29. I’m Nurse
Evans... Just
follow me
so we can get
you both screened
with a simple
blood test.
Okay, Max, let’s
see what’s
happening
outside.
What?!
... CDC shipped out Its first
supply of vaccines against this
novel virus that has been
ravaging the nation.
The first round should reach
safe zones as early as
this evening...
We’re saved?!
I can’t believe It!
Hey folks, the
vaccines are on
30. their way!
YAYY!!
While the shelter erupts In cheers, hugs
and tears of relief... outside the school’s
protective fence, shadowy figures are
closing In...
Vaccines?!
meanwhile back at the
national stockpile
warehouse...
Alright folks, listen up...
At 0600 we start shipping out
the first round of vaccine
and supplies to the states...
From there the state
health departments
will divvy up the supplies
and take them to the
various points of
dispensing.
“We’ve got a lot
of work to do so
don’t expect to get
31. any breaks until
everyone has been
vaccinated.
Now let’s MOVE!”
Around sunset, the first
truck arrives at the gate
of the school...
But with the setting sun, the zombies
become more active and they begin
closing In on the school.
The zombie horde surrounds and overpowers
the guards then begins to break Into the
School, smashing windows and doors...
...heading for the
crowded shelter
In the gymnasium!
GLurp!
GAARRR!!
Hey everybody...
IT’s here!
It’s HERE!
Quick! Get the truck
Inside the gate.
Here they come!
32. Sarge, we’re
gonna get
over-run!
We can’t just shoot
them. These are our
fellow citizens!
Arrgh!
Oh my gosh!
Here they come!!
Run!
Mass panic ensues as
everyone realizes there’s
nowhere to run!!!
All of a sudden zombies break
through the windows and doors
and begin streaming In.
Back In the gym, people are chattering happily with
their families when they hear glass breaking.
Todd,
What do we Do?
Run to the lab
area, maybe
there’s a way out!
34. I think we
better get to
the basement.
This looks
like a bad
storm.
Huh?
oh... uhh...
I was just
having a bad
dream. I dreamt
the country had
been taken over
by zombies...
and they
almost got us!
MAx... ?
What In the world Is
going on down
there?
Todd!
K
R
A
K
35. -B
O
O
M
!
What are you
looking for?
Turning off the TV, Todd and Julie head
down Into the basement...
This! I forgot
we had It.
It used to
be my dad’s.
I hear ya!
Something that
could come In
real handy...
Wow... that
old thing still
works!
OK, but I’m
serious... I think
36. we need to make
an emergency
Kit.
...severe thuderstorm warning
In effect for the following
counties: PRince georges,
Bartow, Wayne...
Wayne? Hey,
that’s us...
turn it up!
I’ve been
thinking... We
should really
make an
emergency kit
In case
something
happened.
What If we
were stuck In
the house
or had to
evacuate?
We need to
have a plan!
37. meew!
The end?
As soon as this
storm passes, we
can make all the kits
and plans you want.
But next time,
I’m picking the movie.
q Water — one gallon per person, per day
q Food — nonperishable, easy-to-prepare items (minimum 3
day supply)
q Flashlight
q Battery-powered or hand-crank radio (NOAA Weather Radio,
if possible)
q Extra batteries
q First aid kit (whistle, antibiotic ointment, bandages, face
masks, gloves
and reference book)
q Medications (7 day supply and medicinal dispensers if
necessary)
38. q Multipurpose supplies (wrench, pliers, plastic sheet, duct
tape, scissors, matches)
q Sanitation/personal hygiene items and bleach
q Copies of personal documents (medication list and pertinent
medical information,
proof of address, deed/lease to home, passports, birth
certificates, insurance policies)
q Cell phone with charger
q Family Disaster Plan (family and emergency contact
information)
q Extra cash
q Emergency blanket, extra clothes, sleeping bag (1 for each
person)
q Map(s) of the area
Assemble the following items to create a kit for
your home, office, school, or vehicle:
q Specific medical supplies (hearing aids/extra batteries,
glasses, contact lenses,
syringes, cane)
q Baby supplies (bottles, formula, baby food, diapers)
q Games and activities for children
q Pet supplies (collar, leash, ID, food, carrier, bowl)
39. q Two-way radios
q Extra set of car keys and house keys
Consider the needs of all family members and add supplies to
your kit.
Suggested items to help meet additional needs are:
For more information visit: www.cdc.gov/phpr
We hope you enjoyed reading this fictional story. It’s meant to
be both educational and entertaining.
Now that you’ve seen the importance of being prepared, take
the time to put together an emergency
kit with the items included in the checklist on the inside of the
back cover.
You’ll be ready for any kind of disaster, even zombies.
CS225700-A
ITS 835 Disaster Recovery PlanSection 1. Major goals of this
plan
The major goals of this plan are the following:
· To minimize interruptions to the normal operations.
· To limit the extent of disruption and damage.
· To minimize the economic impact of the interruption.
· To establish alternative means of operation in advance.
· To train personnel with emergency procedures.
· To provide for smooth and rapid restoration of service.Section
2. PersonnelData processing personnel
Enter your names and other information
43. Section 4. Inventory profile
Server Inventory
List major servers here
Device Name
Critical (H/M/L)
Model
Manufacturer
Comments
44. Miscellaneous inventory
List anything not in the above that is part of this system
Description
Quantity
Comments
Section 5. Information services backup procedures
45. Describe the backup procedures here for all servers listed above
Server Name
Backup Procedure
Audit Frequency
Section 6. Disaster recovery procedures
For any disaster recovery plan, the following three elements
should be addressed.
Emergency Response Procedures
To document the appropriate emergency response to a fire,
natural disaster, or any other activity in order to protect lives
and limit damage.
Backup Operations Procedures
To ensure that essential data processing operational tasks can be
conducted after the disruption.
Recovery Actions Procedures
To facilitate the rapid restoration of a data processing system
following a disaster.
Disaster action checklist
Modify as needed
46. 1. Plan Initiation
a. Notify senior management
b. Contact and set up disaster recovery team
c. Determine degree of disaster
d. Implement proper application recovery plan dependent on
extent of disaster (see Section 7. Recovery plan--mobile site)
e. Monitor progress
f. Contact backup site and establish schedules
g. Contact all other necessary personnel--both user and data
processing
h. Contact vendors--both hardware and software
i. Notify users of the disruption of service
2. Follow-Up Checklist
a. List teams and tasks of each
b. Obtain emergency cash and set up transportation to and from
backup site, if necessary
c. Set up living quarters, if necessary
d. Set up eating establishments, as required
e. List all personnel and their telephone numbers
f. Establish user participation plan
g. Set up the delivery and the receipt of mail
h. Establish emergency office supplies
i. Rent or purchase equipment, as needed
j. Determine applications to be run and in what sequence
k. Identify number of workstations needed
l. Check out any off-line equipment needs for each application
m. Check on forms needed for each application
n. Check all data being taken to backup site before leaving and
leave inventory profile at home location
o. Set up primary vendors for assistance with problems incurred
during emergency
p. Plan for transportation of any additional items needed at
backup site
q. Take directions (map) to backup site
r. Check for additional magnetic tapes, if required
s. Take copies of system and operational documentation and
47. procedural manuals.
t. Ensure that all personnel involved know their tasks
u. Notify insurance companiesSection 7. Recovery plan-mobile
site
Mobile site setup plan
Describe the mobile site setup plan here.
Communication disaster plan
Describe the communication disaster plan, (how do you plan to
keep communications within your group and authorities, in case
primary means are not available, such as telcos and mobile
networks)
Electrical service
Describe the electrical services here. (Describe primary and
backup)
Section 8. Protecting Primary Site
How do you plan to protect your assets from physical and
digital threats?
Section 9. Testing the disaster recovery planIn successful
contingency planning, it is important to test and evaluate the
plan regularly. Describe how you would test your plan.
