This training guide discusses training, its importance, and how to plan an effective training program. It defines training as a systematic process to develop employee skills and knowledge through instruction and practical activities. Training is distinguished from education and development in being short-term and job-focused. When preparing a training plan, the guide advises identifying what employees need to know, should know, and it would be nice for them to know. Benefits of training include maintaining quality, achieving standards, reducing costs, and improving relationships. Effective training presentation requires using examples, encouraging participation, and connecting with trainees.