Daniel Goleman popularized the concept of emotional intelligence in his 1995 best-selling book. He adapted the work of Mayer and Salovey, who in the early 1990s proposed emotional intelligence as a new variable in personality involving the ability to perceive and understand emotions. Goleman generalized their research for a general audience and proposed emotional intelligence involves five competencies: self-awareness, self-management, social awareness, relationship management, and motivation. While popularizing the concept, Goleman's definition differed from the original and sparked debate. Measures of emotional intelligence aim to directly assess one's capacity for skills like identifying emotions in others and managing one's own emotions. Proponents argue emotional skills may be more important than
A presentation on the emotional quotient in management aspectsDhivya Thorapadi
Emotional quotient is an essential part of theory, which one should be practically to be applied in both professional and personal life to overcome problems. An EQ habitant must be a good leader.
A presentation on the emotional quotient in management aspectsDhivya Thorapadi
Emotional quotient is an essential part of theory, which one should be practically to be applied in both professional and personal life to overcome problems. An EQ habitant must be a good leader.
The presentation basically covers the aspect of Emotional Quotient (EQ) with Intelligence Quotient (IQ). The business world and corporates are giving same amount of importance to both the aspects for increasing their employees working efficiency. The ppt covers the points of increasing the EQ and ways of maintaining it.
Peter Salovey, along with his colleague John Mayer, put forth one of the first formal theories of emotional intelligence in 1990. They coined the term emotional intelligence and described it as “the ability to recognize, understand, utilize, and regulate emotions effectively in everyday life” (Yale Center for Emotional Intelligence, 2013).
Emotional Intelligence it's very important these days but not all of us know exactly how to take advantage of it or even improve it. So this slide is going to help you do that
The presentation basically covers the aspect of Emotional Quotient (EQ) with Intelligence Quotient (IQ). The business world and corporates are giving same amount of importance to both the aspects for increasing their employees working efficiency. The ppt covers the points of increasing the EQ and ways of maintaining it.
Peter Salovey, along with his colleague John Mayer, put forth one of the first formal theories of emotional intelligence in 1990. They coined the term emotional intelligence and described it as “the ability to recognize, understand, utilize, and regulate emotions effectively in everyday life” (Yale Center for Emotional Intelligence, 2013).
Emotional Intelligence it's very important these days but not all of us know exactly how to take advantage of it or even improve it. So this slide is going to help you do that
2014 Davis County Leadership Conference, Leader - Know Thyself; Fundamentals of EI skills in conflict resolution
Chris Wilson
Focusing primarily on self-awareness and empathy as a path to conflict resolution in the workplace.
Although the study of emotional intelligence is no longer a new topic, many people are still unaware of what EI is. This presentation provides clarification on the subject of emotional intelligence and includes several easy to understand definitions.
Understanding EmotionalIntelligence in Educational Contextinventionjournals
Emotional intelligence (EI), the recent origin concept in the field of social and Behavioural science, is getting more and more popularity in research, business and recruitment purpose. Low predictability of IQ score in real life situation and workplace gave birth the new concept. We have seen that someone who are incredibly bright and intelligent yet cannot seem to pull their life together. As the pace of change is increasing and world of work is making ever greater demands on a person‟s cognitive, emotional and physical resources, this particular set of abilities are becoming increasingly important. Since majority of the concerns in organization involve people in different roles, emotional intelligence must become a determining factor for their effective management. Its importance and relevance in various fields is being scientifically researched and asserted. Yet, the cross-cultural relevance of the concept still remains an unexplored area. In this present paper attempt were made to make a clear understanding regarding the concept, nature, models and implication in the field of education, which will be helpful for in the field of education (in classroom). Though this concept is popular in western country, Indian views regarding EI has also been analyzed in this present paper.
Northwest Justice Forum
An Unexpected Journey
Wednesday, June 26, 2013
Clackamas Community College
Chris Wilson
Self Awareness
Mediation
Emotional intelligence, mindfulness, unconscious processes
Traditional marketing is declining as digital strategies take over. The rise of technology has made interruption-based marketing obsolete. A historical review shows the evolution of marketing from print to digital. Digital marketing now dominates with personalized strategies and consumer engagement. To thrive, businesses must invest in SEO, social media, big data, and valuable content.
Often young people dream and think about entrepreneurship as a short cut way of being rich and get famous and when challenges start coming in their entrepreneurial journey, they simply quit in between the great expedition. I believe, Social network and digital media channels directly responsible for creating the negative influence of overnight success. Many young entrepreneurs are still missing the right direction because of unaware of dark side of being an entrepreneur.So what it takes to be an Entrepreneur?
Business Intelligence is a collection of technologies, applications, processes and practices for the transformation of business data into business useful information. A business intelligence solution helps to transform raw data into actionable information which helps support business decision making.
Mobile Device: Trend, Growth and Future ProspectVivek K. Singh
Report on impact of mobile devices on businesses and learn about mobile usage statistic, mobile marketing, Mobile phone users worldwide, Mobile technology, Mobile app usages, Mobile Internet Access, Mobile devices statistics, Mobile App Statistics and Mobile Marketing Facts & Statistics that are affecting consumer behaviors and driving sales around the world.
Black Sea and CIS Countries Business cycleVivek K. Singh
The recurring and fluctuating levels of economic activity that an economy experiences over a long period of time. The five stages of the business cycle are growth (expansion), peak, recession (contraction), trough and recovery. At one time, business cycles were thought to be extremely regular, with predictable duration, but today they are widely believed to be irregular, varying in frequency, magnitude and duration.
For detail information visit: http://goo.gl/5ITbX
An intranet is the application of Internet technology, more specifically World Wide Web technology within the organizational boundary. The very same technology is applies (Web servers, browsers, protocols etc.), but access is restricted exclusively to organizational members for example by means of "firewalls" or physically separating the intranet from external network ("firebreaks").
SMEs development for Georgia is a primary concern to become self-reliant and fight with unemployment and poverty in the country. Georgia is basically SMEs economy but there is a need of redefining its SME sector operating framework. Non availability of information, lack of entrepreneurship and technological backwardness are the principal problem for SMEs development in the country and required communication framework for resolve these problems.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
PayPal Services Features-
🟢 Email Access
🟢 Bank Added
🟢 Card Verified
🟢 Full SSN Provided
🟢 Phone Number Access
🟢 Driving License Copy
🟢 Fasted Delivery
Client Satisfaction is Our First priority. Our services is very appropriate to buy. We assume that the first-rate way to purchase our offerings is to order on the website. If you have any worry in our cooperation usually You can order us on Skype or Telegram.
24/7 Hours Reply/Please Contact
usawebmarketEmail: support@usawebmarket.com
Skype: usawebmarket
Telegram: @usawebmarket
WhatsApp: +1(218) 203-5951
USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
2. EMOTIONAL INTELLIGENCE
• WHAT IS EMOTIONAL INTELLIGENCE OR EQ?
• HISTORY OF THE TERM “EMOTIONAL
INTELLIGENCE”.
• MAYER AND SALOVEY AND EMOTIONAL
INTELLIGENCE (EI).
• GOLEMAN AND EMOTIONAL INTELLIGENCE.
• MEASURES OF EMOTIONAL INTELLIGENCE.
• WHY IT CAN MATTER MORE THAN IQ?
3. WHAT IS EMOTIONAL INTELLIGENCE OR EQ?
SKILL TO PERCEVIVE,
ASSESS AND MANAGE THE
EMOTIONAL EMOTIONS OF ONE’S SELF,
INTELLIGENCE = OF OTHERS, OF GROUPS AND
TO USE EMOTION TO
ENHANCE THOUGHT.
EMOTIONAL INTELLIGENCE REPRESENTS AN ABILITY TO VALIDLY
REASON WITH EMOTIONS AND TO USE EMOTIONS TO ENHANCE
THOUGHT.
A MORE FORMAL DEFINITION IS...
EMOTIONAL INTELLIGENCE, ALSO CALLED EI OR EQ (EMOTIONAL
QUOTIENT), DESCRIBES AN ABILITY, CAPACITY, OR SKILL TO PERCEIVE,
ASSESS, AND MANAGE THE EMOTIONS OF ONE'S SELF, OF OTHERS,
AND OF GROUPS. HOWEVER, BEING A RELATIVELY NEW AREA, THE
DEFINITION OF EMOTIONAL INTELLIGENCE IS STILL IN A STATE OF
FLUX.
4. HISTORY OF THE TERM EMOTIONAL INTELLIGENCE
1985: WAYNE LEON PAYNE STUDENT OF LIBERAL ARTS
COLLEGE
IN USA, WORTE A DOCTORAL DISSERTATION WHICH
INCLUDE THE TERM EMOTIONAL INTELLIGENCE IN THE
TITLE.
1990: JOHN D.MAYER AND PETER SALOVEY PUBLISHED A
SERIES
OF PAPER ON EMOTIONAL INTELLIGENCE.
1995: AFTER MAYER AND SALOVEY DANIEL GOLEMAN
POPULARIZED HIS VIEW OF EI IN THE BEST SELLING BOOK:
IN 1985 WAYNE LEON PAYNE, A GRADUATE STUDENT AT AN ALTERNATIVE LIBERAL
ARTS COLLEGE IN THE USA WROTE A DOCTORAL DISSERTATION WHICH INCLUDED
THE TERM "EMOTIONAL INTELLIGENCE" IN THE TITLE. THIS SEEMS TO BE THE FIRST
ACADEMIC USE OF THE TERM "EMOTIONAL INTELLIGENCE." IN NEXT FIVE YEARS, NO
ONE ELSE SEEMS TO HAVE USED THE TERM "EMOTIONAL INTELLIGENCE" IN ANY
ACADEMIC PAPERS.
THE TERM "EMOTIONAL INTELLIGENCE" APPEARS TO HAVE ORIGINATED WITH
WAYNE PAYNE (1985), BUT WAS POPULARIZED BY DANIEL GOLEMAN (1995). THE
LEADING RESEARCH ON THE CONCEPT ORIGINATED WITH PETER SALOVEY AND
JOHN "JACK" MAYER STARTING IN THE LATE 1980S. IN 1990, THEIR SEMINAL PAPER
DEFINED THE CONCEPT AS INTELLIGENCE. MAYER AND SALOVEY CONTINUE TO
RESEARCH THE CONCEPT AND CREATED AND EMOTIONAL INTELLIGENCE TEST
CALLED THE MSCEIT (MAYER-SALOVEY-CARUSO EMOTIONAL INTELLIGENCE TEST).
THE TERM "EMOTIONAL QUOTIENT" SEEMS TO HAVE ORIGINATED IN AN
ARTICLE BY KEITH BEASLEY (1987).
THE PERSON MOST COMMONLY ASSOCIATED WITH THE TERM ‘EMOTIONAL
INTELLIGENCE’ IS ACTUALLY A NEW YORK WRITER NAMED DANIEL GOLEMAN.
GOLEMAN HAD BEEN WRITING ARTICLES FOR THE MAGAZINE POPULAR
PSYCHOLOGY AND THEN LATER FOR THE NEW YORK TIMES NEWSPAPER. AROUND
1994 AND EARLY 1995 HE WAS EVIDENTLY PLANNING TO WRITE A BOOK ABOUT
“EMOTIONAL LITERACY.”
EVER SINCE THE PUBLICATION OF DANIEL GOLEMAN’S FIRST BOOK ON THE TOPIC IN
1995, EMOTIONAL INTELLIGENCE HAS BECOME ONE OF THE HOTTEST BUZZWORDS IN
CORPORATE AMERICA. FOR INSTANCE, WHEN THE HARVARD BUSINESS REVIEW
PUBLISHED AN ARTICLE ON THE TOPIC TWO YEARS AGO, IT ATTRACTED A HIGHER
PERCENTAGE OF READERS THAN ANY OTHER ARTICLE PUBLISHED IN THAT
PERIODICAL IN THE LAST 40 YEARS.
5. MAYER AND SALOVEY AND EMOTIONAL INTELLIGENCE
IN THE EARLY 1990S, JOHN D. MAYER AND PETER SALOVEY PUBLISHED A
SERIES OF PAPERS ON EMOTIONAL INTELLIGENCE. (SALOVEY AND MAYER
1990) (MAYER AND SALOVEY 1993) THEY SUGGESTED THAT THE CAPACITY TO
PERCEIVE AND UNDERSTAND EMOTIONS DEFINE A NEW VARIABLE IN
PERSONALITY. THE MAYER-SALOVEY MODEL DEFINES EMOTIONAL
INTELLIGENCE AS THE CAPACITY TO UNDERSTAND EMOTIONAL INFORMATION
AND TO REASON WITH EMOTIONS. MORE SPECIFICALLY, THEY DIVIDE
EMOTIONAL INTELLIGENCE ABILITIES INTO FOUR AREAS -- IN THEIR FOUR
BRANCH MODEL:
1. THE CAPACITY TO ACCURATELY MANAGING EMOTIONS.
2. THE CAPACITY TO UNDERSTAND EMOTIONAL MEANINGS.
3. THE CAPACITY TO USE EMOTIONS TO FACILITATE THINKING.
4. THE CAPACITY TO PERCEIVING EMOTIONS.
EMOTIONAL INTELLIGENCE
MANAGING EMOTIONS
UNDERSTANDING EMOTIONS
FACILITATING THOUGHT
PERCEIVEING EMOTIONS
THESE FOUR ABILITIES ARE ASSESSED BY CRITERION-BASED (OR ABILITIES-
BASED) TESTS (THE RESEARCHERS HAVE INTRODUCED SEVERAL VERSIONS,
THE LATEST OF WHICH IS THE MSCEIT V2.0).
6. GOLEMAN AND EMOTIONAL INTELLIGENCE
DANIEL GOLEMAN POPULARIZED HIS VIEW OF EMOTIONAL INTELLIGENCE IN THE 1995 BEST-
SELLING BOOK: EMOTIONAL INTELLIGENCE: WHY IT CAN MATTER MORE THAN IQ. (GOLEMAN
1995) GOLEMAN GENERALIZED THE MAYER/SALOVEY RESEARCH AND ADAPTED IT TO A
GENERAL PUBLIC AUDIENCE. IN DOING SO, HE ALTERED THE MEANING OF THE TERM AND
ADDED CLAIMS THAT THE ORIGINAL THEORY NEVER MADE. MUCH OF HIS BOOK IS BASED ON
MAYER AND SALOVEY'S ORIGINAL 1990 ARTICLE. HOWEVER, HE MODIFIED (MAYER 2005).
GOLEMAN'S POPULARIZED DEFINITION OF EMOTIONAL INTELLIGENCE AT FIRST DISPLACED
THE MORE CAREFUL SCIENTIFIC DEFINITION OF MAYER AND SALOVEY IN THE PUBLIC
IMAGINATION. GOLEMAN BROUGHT ATTENTION TO THE FACT THAT EMOTIONS PLAY A CRUCIAL
ROLE IN EVERYDAY LIFE, AND THAT SO-CALLED "NORMAL" PEOPLE CAN ENHANCE THEIR
EMOTIONAL COMPETENCY. GOLEMAN DIVIDES EMOTIONAL INTELLIGENCE INTO THE
EMOTIONAL COMPETENCIES FRAMEWORK AND THIS FRAMEWORK DEPEND ON THE GOLEMAN
FIVE COMPETENCE.
A FRAMEWORK OF EMOTIONAL COMPETENCES
SELF PERSONAL OTHER SOCIAL
COMPETENCE COMPETENCE
SELF-AWARENESS SOCIAL AWARENESS
• EMTIONAL SELF- • EMPATHY
AWARENESS • SERVICE ORIENTATION
RECOGNITION
• ACCURATE SELF- • ORGANIZATIONAL
AWARENESS AWARENESS
• SELF CONFIDENCE
SELF-MANAGEMENT RELATIONSHIP MANAGEMENT
• SELF-CONTROL • DEVELOPING OTHERS
• TRUSTWORTHINESS • INFLUENCE
• CONSCIENTIOUSNESS • COMMUNICATION
• ADAPTABILITY • CONFLICT MANAGEMENT
REGULATION
• ACHIEVEMENT DRIVE • LEADERSHIP
• INITIATIVE • CHANGE CATALYST
• BUILDING BONDS
• TEAMWORK &
COLLABORATION
GOLEMAN'S FIVE EMOTIONAL COMPETENCIES
1. THE ABILITY TO IDENTIFY AND NAME ONE'S EMOTIONAL STATES AND TO UNDERSTAND
THE LINK BETWEEN EMOTIONS, THOUGHT AND ACTION.
2. THE CAPACITY TO MANAGE ONE'S EMOTIONAL STATES — TO CONTROL EMOTIONS OR
TO SHIFT UNDESIRABLE EMOTIONAL STATES TO MORE ADEQUATE ONES.
3. THE ABILITY TO ENTER INTO EMOTIONAL STATES (AT WILL) ASSOCIATED WITH A DRIVE
TO ACHIEVE AND BE SUCCESSFUL.
4. THE CAPACITY TO READ, BE SENSITIVE, AND INFLUENCE OTHER PEOPLE'S EMOTIONS.
5. THE ABILITY TO ENTER AND SUSTAIN SATISFACTORY INTERPERSONAL
RELATIONSHIPS.
7. IN GOLEMAN'S VIEW, THESE EMOTIONAL COMPETENCIES BUILD ON EACH OTHER IN A
HIERARCHY. GOLEMAN OBSERVES THAT EMOTIONS ALWAYS EXIST — WE ALWAYS FEEL
SOMETHING.
MEASURES OF EMOTIONAL INTELLIGENCE
SOME PEOPLE ASK WHETHER EMOTIONAL INTELLIGENCE SHOULD BE
MEASURED AT ALL. YES, THE MAYER-SALOVEY-CARUSO EMOTIONAL
INTELLIGENCE TESTS (MSCEIT'S) ARE TESTS DESIGNED TO MEASURE
EMOTIONAL INTELLIGENCE BY DIRECTLY ASSESSING A PERSON'S CAPACITY
TO IDENTIFY EMOTIONS IN OTHERS, TO USE EMOTIONS TO FACILITATE
THOUGHT, TO UNDERSTAND EMOTIONAL MEANINGS, AND TO KNOW HOW TO
MANAGE EMOTIONS. THE MSCEIT MEASURE IS AN ‘OBJECTIVE’ MEASURE OF
EI INVOLVING A SERIES OF EMOTION-BASED PROBLEM SOLVING ITEMS WITH
RELATIVELY LOW FACE-VALIDITY. THE MSCEIT’S CLAIM TO MEASURE
EMOTIONAL INTELLIGENCE ACROSS THE FOLLOWING DOMAINS:
EXPERIENTIAL AREA STRATEGIC AREA
• PERCEVING EMOTION
• UNDERSTANDING EMOTIONAL
BRANCH
MEANING BRANCH
• FACILITATING THINKING
• MANAGING EMOTIONS BRANCH
BRANCH
WHY IT CAN MATTER MORE THAN IQ?
COGNITIVE OR IQ BASED LEARNING INVOLVES FITTING NEW DATA AND
INSIGHTS INTO EXISTING FRAMEWORKS OF ASSOCIATION AND
UNDERSTANDING, EXTENDING AND ENRICHING THE CORRESPONDING
NEURAL CIRCUITRY. BUT EMOTIONAL LEARNING INVOLVES THAT AND MORE-
IT REQUIRES THAT WE ALSO ENGAGE THE NEURAL CIRCUITRY WHERE OUR
SOCIAL AND EMOTIONAL HABIT REPERTOIRE IS STORED. CHANGING HABITS
SUCH AS LEARNING TO APPROACH PEOPLE POSITIVELY INSTEAD OF
AVOIDING THEM, TO LISTEN BETTER, OR TO GIVE FEEDBACK SKILLFULLY, IS A
MORE CHALLENGING TASK THAN SIMPLY ADDING NEW INFORMATION TO OLD.
IQ BY ITSELF IS NOT A VERY GOOD PREDICTOR OF JOB PERFORMANCE. TO
PUT IT ANOTHER WAY, IF YOU ARE A SCIENTIST, YOU PROBABLY NEEDED AN
IQ OF 120 OR SO SIMPLY TO GET A DOCTORATE AND A JOB. BUT THEN IT IS
MORE IMPORTANT TO BE ABLE TO PERSIST IN THE FACE OF DIFFICULTY AND
TO GET ALONG WELL WITH COLLEAGUES AND SUBORDINATES THAN IT IS TO
HAVE AN EXTRA 10 OR 15 POINTS OF IQ. THE SAME IS TRUE IN MANY OTHER
OCCUPATIONS.
WE ALSO SHOULD KEEP IN MIND THAT COGNITIVE AND NON-COGNITIVE
ABILITIES ARE VERY MUCH RELATED. IN FACT, THERE IS RESEARCH
SUGGESTING THAT EMOTIONAL AND SOCIAL SKILLS ACTUALLY HELP
IMPROVE COGNITIVE FUNCTIONING. EMOTIONAL INTELLIGENCE IS MATTER
MORE THAN COGNITIVE OR IQ.
8. GOLEMAN AND EMOTIONAL INTELLIGENCE
DANIEL GOLEMAN POPULARIZED HIS VIEW OF EMOTIONAL INTELLIGENCE IN THE 1995 BEST-
SELLING BOOK: EMOTIONAL INTELLIGENCE: WHY IT CAN MATTER MORE THAN IQ. (GOLEMAN
1995) GOLEMAN GENERALIZED THE MAYER/SALOVEY RESEARCH AND ADAPTED IT TO A
GENERAL PUBLIC AUDIENCE. IN DOING SO, HE ALTERED THE MEANING OF THE TERM AND
ADDED CLAIMS THAT THE ORIGINAL THEORY NEVER MADE. MUCH OF HIS BOOK IS BASED ON
MAYER AND SALOVEY'S ORIGINAL 1990 ARTICLE. HOWEVER, HE MODIFIED (MAYER 2005).
GOLEMAN'S POPULARIZED DEFINITION OF EMOTIONAL INTELLIGENCE AT FIRST DISPLACED
THE MORE CAREFUL SCIENTIFIC DEFINITION OF MAYER AND SALOVEY IN THE PUBLIC
IMAGINATION. GOLEMAN BROUGHT ATTENTION TO THE FACT THAT EMOTIONS PLAY A CRUCIAL
ROLE IN EVERYDAY LIFE, AND THAT SO-CALLED "NORMAL" PEOPLE CAN ENHANCE THEIR
EMOTIONAL COMPETENCY. GOLEMAN DIVIDES EMOTIONAL INTELLIGENCE INTO THE
EMOTIONAL COMPETENCIES FRAMEWORK AND THIS FRAMEWORK DEPEND ON THE GOLEMAN
FIVE COMPETENCE.
A FRAMEWORK OF EMOTIONAL COMPETENCES
SELF PERSONAL OTHER SOCIAL
COMPETENCE COMPETENCE
SELF-AWARENESS SOCIAL AWARENESS
• EMTIONAL SELF- • EMPATHY
AWARENESS • SERVICE ORIENTATION
RECOGNITION
• ACCURATE SELF- • ORGANIZATIONAL
AWARENESS AWARENESS
• SELF CONFIDENCE
SELF-MANAGEMENT RELATIONSHIP MANAGEMENT
• SELF-CONTROL • DEVELOPING OTHERS
• TRUSTWORTHINESS • INFLUENCE
• CONSCIENTIOUSNESS • COMMUNICATION
• ADAPTABILITY • CONFLICT MANAGEMENT
REGULATION
• ACHIEVEMENT DRIVE • LEADERSHIP
• INITIATIVE • CHANGE CATALYST
• BUILDING BONDS
• TEAMWORK &
COLLABORATION
GOLEMAN'S FIVE EMOTIONAL COMPETENCIES
1. THE ABILITY TO IDENTIFY AND NAME ONE'S EMOTIONAL STATES AND TO UNDERSTAND
THE LINK BETWEEN EMOTIONS, THOUGHT AND ACTION.
2. THE CAPACITY TO MANAGE ONE'S EMOTIONAL STATES — TO CONTROL EMOTIONS OR
TO SHIFT UNDESIRABLE EMOTIONAL STATES TO MORE ADEQUATE ONES.
3. THE ABILITY TO ENTER INTO EMOTIONAL STATES (AT WILL) ASSOCIATED WITH A DRIVE
TO ACHIEVE AND BE SUCCESSFUL.
4. THE CAPACITY TO READ, BE SENSITIVE, AND INFLUENCE OTHER PEOPLE'S EMOTIONS.
5. THE ABILITY TO ENTER AND SUSTAIN SATISFACTORY INTERPERSONAL
RELATIONSHIPS.