A presentation composed of student reports and the lectures about tourist behavior for the subject Tour Guiding Services for the students enrolled in the College of International Tourism and Hospitality Management of Lyceum of the Philippines Cavite Campus

1. Lesson No. 4
Tour Guiding Services
2nd Sem 2014-2015
LPU Cavite Campus

2. • Classify behavior of each type of
tourists.
• Match customer needs to each type of
tour.

3. • The different behavior of each type
of tourists.
• How to lead different types of tour.
• Serving style for different types of
tourists.

4. 1.Satisfy their needs
2.Education
3.Relaxation
4.Companionship
5.Adventure

5. • Domestic tour: tourists are local
residents on trips entirely inside the
country
• Outbound tour: tourists are local
residents on trip outside the
country
• Inbound tour: tourists are non-
residents on trips entirely inside the
country

6. • GROUP TOURS
A tour must be fair.
A tour leader must praise a tour group’s behavior.
A tour leader must exceed the client’s expectations.
A tour leader must be firm when facing disruptive
behavior.
A tour leader must encourage client ‘Adulthood’.
A tour leader must exercise leadership.
A tour leader must be flexible

7. BUSINESS TOURS
Sightseeing is tangential.
More interested in a light overview
rather than an in-depth tour.

8. • INCENTIVE TOURS
• Incentive tourists are business people who have
won trips by competing with their colleagues for
sales goal. These people visit an area primarily
for pleasure. The field of incentive travel is
highly competitive and specialized, and most
incentive tours are contracted through incentive
houses, which have particularly high standards
of service.

9. • SENIOR CITIZENS
Younger senior citizens prefer some of
the most active, adventure- oriented
tours.
Older senior citizens prefer more
passive and leisure tours.

10. •FAMILIES
Parents and infants or toddlers: the
interpretations should be directed toward
the adults, with consideration for their
needs to care for their children.
Children age four (4) and older: the
guides should direct commentary and
interact with them.